*Job Title:* Support Analyst, MS Office Upgrade
*Location:* Collegeville, PA, U.S – 1 requirement
*Duration of the Assignment:*02 months confirmed, extendable upto 4 months
*Job Purpose and primary objectives:*
To provide Customer Support for MS Office upgrade at client site
*Person Specification:*
*i.e. Negotiating, client facing, communication, assertive, team
leading/team member skills, supportive.*
Client facing, Communication
*Key responsibilities *(please specify if the position is an individual one
or part of a team):
· Provide Customer Support for MS Office upgrade
· Interact with customer face to face to understand their issues and
provide resolution
· Escalate to Infrastructure Support in case issues cannot be
resolved at first level
· Monitor and respond to queries on Client collaboration platform
· Work in tandem with the team members based at other client
locations as well as at offshore
*Key Skills/Knowledge:*
· Knowledge of Microsoft Office suite (Word, Excel, Powerpoint, etc.)
· Excellent communication skills with ability to understand issues
and provide resolution to IT and Non IT audiences
· Capable of driving discussions with senior level colleagues in IT
and non-IT (including senior VPs)
· Proficient in use of collaboration platform
· Previous experience of life sciences will be preferable
*Experience required: *5-7 years
*Regards,*
*Shashank tewari *
*Mailto :- **shashank.tiw...@idctechnologies.com*
<vive...@idctechnologies.com>
*Gtalk :-shashanktewar...@gmail.com <shashanktewar...@gmail.com> *
*Gmail :- shashanktewar...@gmail.com <shashanktewar...@gmail.com> *
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