*Job Title:* Support Analyst, MS Office Upgrade *Location:* Collegeville, PA, U.S – 1 requirement
*Duration of the Assignment:*02 months confirmed, extendable upto 4 months *Job Purpose and primary objectives:* To provide Customer Support for MS Office upgrade at client site *Person Specification:* *i.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.* Client facing, Communication *Key responsibilities *(please specify if the position is an individual one or part of a team): · Provide Customer Support for MS Office upgrade · Interact with customer face to face to understand their issues and provide resolution · Escalate to Infrastructure Support in case issues cannot be resolved at first level · Monitor and respond to queries on Client collaboration platform · Work in tandem with the team members based at other client locations as well as at offshore *Key Skills/Knowledge:* · Knowledge of Microsoft Office suite (Word, Excel, Powerpoint, etc.) · Excellent communication skills with ability to understand issues and provide resolution to IT and Non IT audiences · Capable of driving discussions with senior level colleagues in IT and non-IT (including senior VPs) · Proficient in use of collaboration platform · Previous experience of life sciences will be preferable *Experience required: *5-7 years *Regards,* *Shashank tewari * *Mailto :- **shashank.tiw...@idctechnologies.com* <vive...@idctechnologies.com> *Gtalk :-shashanktewar...@gmail.com <shashanktewar...@gmail.com> * *Gmail :- shashanktewar...@gmail.com <shashanktewar...@gmail.com> * -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to sapbrains+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.