Hello, I've put on this list a lot about the troubles we are having with orders stuck in LINKED. I did make things better by removing memcache and using a database cache. But the site is picking up traffic and so my customer is starting to see more of these.
What happens is simple: the customer tries to check out, something happens, and the order is stuck in LINKED. Because it's in LINKED, it can't move forward. I wish I knew what "something happens" was -- that is actually what I need to figure out. I used to think this was totally related to sending information to our payment gateway (in our case, Authorize.net). But I tracked down one LINKED transaction and their order didn't make it that far. It did do a shipping cost quote to UPS, however. (I can figure this out since I monitor the site with New Relic. Highly recommended!!) Does anyone else have these problems? -- Mike Hostetler SquarePeg Systems http://www.squarepegsystems.com -- You received this message because you are subscribed to the Google Groups "Satchmo users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/satchmo-users?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
