Apologies for the re-post. I was concerned that this message was buried and 
lost.

<resend>
Hi all,

Just a quick update. We opened the ports per the documentation and Nick's 
advice. We then discovered that the clock on our instance was out of whack 
and installed NTP to correct it. Then we uninstalled and re-installed 
scalrizer, also per Nick.

Scalr still failed to import a Eucalyptus server, but at least a different 
message appeared in the log (see snippet below).

Is there something more that can be done from our side to help resolve this?

--------------------------------------------------------------------------------
2013-03-12 21:48:12,040 - DEBUG - scalarizr.messaging.p2p.producer - 
Sending message 'RebundleLog' into queue 'log'
2013-03-12 21:48:12,157 - DEBUG - scalarizr.messaging.p2p.producer - 
Delivering message 'RebundleLog' <?xml version="1.0" 
encoding="utf-8"?><message id="9f55600b-a02d-4286-9a3e-c3c7114994bf" 
name="RebundleLog"><meta><szr_version>0.13.7</szr_version><server_id>be972ce1-d249-4c62-b54f-1b5482b82896</server_id><timestamp>Wed
 
13 Mar 2013 01:48:12 EST</timestamp></meta><body><message>Failed to find 
instance %s. If you are importing this server, check that you are doing it 
from the right Scalr 
environment</message><bundle_task_id>41939</bundle_task_id></body></message>
2013-03-12 21:48:12,157 - DEBUG - scalarizr.messaging.p2p.security - 
Encrypting message
2013-03-12 21:48:12,518 - DEBUG - scalarizr.messaging.p2p.producer - 
Message 'RebundleLog' delivered (message_id: 
9f55600b-a02d-4286-9a3e-c3c7114994bf)
2013-03-12 21:48:12,040 - ERROR - scalarizr.handlers.rebundle - Failed to 
find instance %s. If you are importing this server, check that you are 
doing it from the right Scalr environment
Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/scalarizr/handlers/rebundle.py", 
line 120, in on_Rebundle
    self.before_rebundle()
  File 
"/usr/lib/python2.6/site-packages/scalarizr/handlers/ec2/rebundle.py", line 
105, in before_rebundle
    raise HandlerError(msg)
HandlerError: Failed to find instance %s. If you are importing this server, 
check that you are doing it from the right Scalr environment
2013-03-12 21:48:12,585 - DEBUG - scalarizr.messaging.p2p.producer - 
Sending message 'RebundleResult' into queue 'control'
2013-03-12 21:48:12,701 - DEBUG - scalarizr.messaging.p2p.producer - 
Delivering message 'RebundleResult' <?xml version="1.0" 
encoding="utf-8"?><message id="2614a618-948f-4d74-bced-3dd3f6d6e270" 
name="RebundleResult"><meta><szr_version>0.13.7</szr_version><server_id>be972ce1-d249-4c62-b54f-1b5482b82896</server_id><timestamp>Wed
 
13 Mar 2013 01:48:12 
EST</timestamp></meta><body><status>error</status><last_error>Failed to 
find instance %s. If you are importing this server, check that you are 
doing it from the right Scalr 
environment</last_error><bundle_task_id>41939</bundle_task_id></body></message>
2013-03-12 21:48:12,701 - DEBUG - scalarizr.messaging.p2p.security - 
Encrypting message
2013-03-12 21:48:13,050 - DEBUG - scalarizr.messaging.p2p.producer - 
Message 'RebundleResult' delivered (message_id: 
2614a618-948f-4d74-bced-3dd3f6d6e270)
2013-03-12 21:48:13,166 - DEBUG - scalarizr.handlers.hooks - Hook on 
'rebundle_error'() {'last_error': 'Failed to find instance %s. If you are 
importing this server, check that you are doing it from the right Scalr 
environment', 'role_name': 'EucaFirstRole'}
2013-03-12 21:48:13,167 - DEBUG - scalarizr.messaging.p2p.consumer - Mark 
message (message_id: ec23272c-a579-4e4a-a974-60f34355cf51) as handled
2013-03-12 21:48:19,076 - DEBUG - scalarizr.messaging.p2p.producer - 
Sending message 'Log' into queue 'log'
2013-03-12 21:48:19,193 - DEBUG - scalarizr.messaging.p2p.security - 
Encrypting message

------------------------------------------------------------------------------------------------

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