Hi Jay,

What is you Scalr version and what version of agent is running on
these failed servers?

Regards,
Igor

On 25 July 2016 at 14:52, Jay Farschman <[email protected]> wrote:
> Hello,
>
> PROBLEM
> User's suspend VM/Instances in AWS at night and then resume them later.
> Mostly this works great, but sometimes it fails. When it fails I will take
> remedial actions and this fixes many things. I'll walk through the ACTIONS
> below and ask for any feedback on what I could do differently or perhaps a
> different order:
>
>
> ACTIONS
> To correct for instances stuck Resuming, or Rebooting:
>
> Firewall on Instance -  I'll check the firewall on the instance to make sure
> I have open port 8008-8013 TCP as well as UDP.
> Soft Reboot Instance -  From the Scalr Interface I'll issue a hard reboot.
> The results fall into three buckets
>
> Reboot Successful (Normal) - The instance works now.
> Reboot (Resuming) - The never seems to get out of the "Resuming" state, but
> the AWS Console shows the instance running.  Users are learning that they
> can just log in even when it says resuming.  This is annoying.
> Reboot (NO Love) - This system is not rebooting. I can go into the AWS
> Console and start it up from there, but I have no method of getting things
> back in sync.
>
> ?????
>
>
> One other thing... mostly it's Windows system, but not all of them, not even
> the majority of them.  Maybe 1 in 10.
>
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