I hope it's not impolite for me to say this, but I'm going to stop spitting on Comscum and begin urinating on them instead.
"If all the world's a stage and all the people merely players, who in bloody hell hired the director?" -- Charles L Grant http://www.youtube.com/watch?v=fQUxw9aUVik To: scifinoir2@yahoogroups.com From: tdli...@multiculturaladvantage.com Date: Thu, 7 Jan 2010 21:26:09 -0800 Subject: [scifinoir2] Twitter Won't Make You Suck Less. Ask Comcast I creating a social media strategy for our blog http://greeneconomypost.com. On one of the articles they use Comcast as an example of what not to do. Since there are so many Comscum/Comcrap fans here, I thought this part of the post might interest you You can read the full post at http://outspokenmedia.com/social-media/twitter-wont-make-you-suck-less/ If you saw TechCrunch this morning you read the post about how Twitter changed the culture of Comcast. How “Famous Frank” helped the company become more responsive to customers and altered the conversation. He’s right; they have changed the conversation. Now when people talk about how badly Comcast sucks, they preface it with how responsive the company is. Comcast hasn’t learned anything. They’re just shelling out more bandaids. Often – used, dirty bandaids. Last year Rebecca Kelley shared an experience she had with Comcast where they refused to cancel her NBA League Pass because the season had already started. Like any red-blooded American, Becs went to Twitter to express her rage after attempts to phone the company had failed. The moment she hit Twitter, the situation was resolved and her account was credited. She was placated. Happy, even. Until this year when they charged her for the exact same package she had canceled a year ago. There’s a difference between hearing and forgetting, and listening and responding. Comcast hasn’t learned or fixed anything. The service still sucks. Their installers suck. Their customer representatives suck. It’s still impossible to get a hold of anyone WITHOUT resorting to social media My history with men has taught me that a guy can only cook you dinner once to say, “I’m sorry”. After that, he’s not sorry. He just knows that cooking you dinner gets him out of trouble. Comcast has been cooking you dinner for a year and a half. You’re probably cooking a lot of people dinner, too. _________________________________________________________________ Hotmail: Trusted email with powerful SPAM protection. http://clk.atdmt.com/GBL/go/196390707/direct/01/
<<attachment: image001.jpg>>
