restores some of your faith in human nature, something like that :-)
Iain
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of
[EMAIL PROTECTED]
Sent: 14 February 2001 11:04
To: [EMAIL PROTECTED]
Subject: [scottish] OT: In praise of Iiyama
Just had a good after sales experience for a change.
If you're thinking of which monitor to buy next, read on.
I bought a 21" Iiyama Pro502 about 18 months ago. My pride
and joy. No problems until Sunday when the screen died.
It powered up OK, appeared to be detecting the CPU, but
no display. Checked cables, video card, etc. Nope - it
was goosed.
Not having the original receipt, and it being almost two years
anyway I assumed that any kind of guarantee would be expired
not enforceable by me. Also, not having the original packing (I did
keep it for a year, but it was a *big* box) and not wanting to
send 75lbs of monitor down in a jiffy bag I decided I'd have
to get it repaired locally.
So, to that end I mailed around some local companies to see
if they did monitor repairs. But I also mailed
Iiyama asking if they could recomend anyone.
Iiyama mailed back first thing on Monday morning asking
for my details, a purchase date and the monitor's
serial number.
I replied to them that evening (the monitor being
at home and I received their mail at work).
Tuesday morning, 8.30am I get a phone call from
their after sales folk asking when they could
come to swap the monitor! I told them I had no
receipt but the girl said that it wasn't a problem.
And here I am, Wednesday 10.45am with a brand spanking
new Pro502. And I bet they'd have got it to me
on Tuesday if I'd been able to reply to their mail
during Monday daytime. How cool is that then?
Now, it may well be that the original monitor had
a 2-yr warranty on it anyway - but a next-day replacement one?
And without proof of purchase (although I guess they could
infer that from the serial number) I didn't think I'd
have had a leg to stand on.
So, it's a single data point. But it impresses me anyway.
The monitor wasn't cheap but it appears that sometimes you
*do* get what you pay for.
I hereby nominate Iiyama and Jane Spriggens (Customer Service)
for a "Your OK by me" award :-)
t "not-on-commission" k
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