GianLuca Sarto wrote: > John, > > I appreciate your comment. > > Usually, a forum is my resort when I already spent hours > troubleshooting myself. > > Even if Scribus is free, nontheless there is a hidden cost of wasted > hours just trying to start the program, while the project is sitting > there, waiting to go on. > > Although I hate the commercial attitude of Adobe, I never recall not > being able to launch an executable. > > Ciao, > -Gian > The user probably has a profile problem, possibly with registry settings in his/her ntuser.dat file. Standard helpdesk (helldesk) procedure is to log on to the PC remotely as an admin user and delete the profile (hopefully after saving any useful data such as emails!). The user logs back in and recreates the profile from the default. It can be a pain, especially if the user has customised a lot, has settings for lots of software or likes to store data in the profile. Browser bookmarks are stored here etc as well. Reboot the PC and as an admin user try renaming "Documents and Settings"\username\ntuser.dat to something else then get the user to log in.
Alternatively, with the user logged in run "regedit" from the Start ->run option. Goto hkey_current_user\Software and delete any Scribus stuff. If the PC is locked down, try renaming regedit.exe to word.exe or something, then run it. (May need to copy to a writeable location). It may be useful to delete "Documents and Settings"\username\Local Settings\Application Data\Scribus or "Documents and Settings"\username\Application Data\Scribus. I'm assuming things like templates or scrapbook data would be here. Okay, that's the normal stuff to resolve this kind of problem. Occasionally apps do screw up registry and fail to initiate properly or you can see a runtime in Task Manager but no screen. If all else fails - install Linux :) -- Patrick Ernst ARO Australia Pty Ltd Mob: 0404 883 145 Fax: 08 8219 0124 iNet: www.aroaustralia.com
