To: All Scribus developers and Scribus Manual customers with outstanding orders Subject: Delay to shipping and apparently ignored inquiries about said delay
Dear all, It has been brought to my attention by Dr Pittman et al. that a number of understandably quite agitated messages have been posted to this mailing list, regarding the delays received by customers outside North America who ordered a copy of the Scribus Manual but have still not received it due to the exceedingly slow speeds involved in shipping items by the ground method from Canada to the rest of the world, especially Europe. As a limited number of customers will attest, we have been making every effort to respond to all incoming email inquiries as soon as possible and in as helpful a manner as possible. Despite this, we understand that the majority of affected customers who have sent inquiries directly to FLES Books have not received responses. Investigation reveals that our outsourced email system seems to have been dropping these messages silently, perhaps as part of an obscure anti-spam filter. The email system in question has been replaced, old messages migrated and a new list of email addresses drawn up, including a maximum-priority address specifically for disenfranchised customers ( scribusmanualcomplaints at flesbooks.com) who have been affected by the above non-delivery. To save all parties involved from suffering the effects of a deluge of identical such complaints, I will summarise our position here. As covered previously, following the difficulties we experienced with a recalcitrant Lightning Source, Inc., we were forced to seek a new printing partner, and after a protracted but unavoidable delay we settled upon the excellent Mardigrafe. All orders placed on or before the 30th of April have been dispatched from Mardigrafe's office in Montr?al, Canada. According to all reports, these have taken less than a fortnight to arrive in Canada and the United States, but no books have yet been received in Europe despite the first batch being dispatched in the week of the 26th of March and a delivery estimate of 2-6 weeks being supplied by Postes Canada. I therefore think it overwhelmingly likely that the first deliveries will be made in the coming week, May Day bank holiday notwithstanding. Unfortunately, FLES Books cannot take responsibility for delays encountered in the various postal systems with which customers' books will be interacting. FLES Books have also made extensive changes to our website in recent days, with exceedingly clear notice given that ground shipping to areas outside North America may take up to eight weeks for delivery, to prevent further problems arising from customers failing to see this notice. We have made available a European air-mail option for an additional fee "at cost", based on an estimate supplied to us early in the process by Mardigrafe, and further have extended a discount to those living in North America that reflects the lower cost of shipping to this region from Montr?al. Finally, on a lighter note, the Libre Graphics Conference is of course to be held this week in Montr?al, and Mardigrafe will be kindly making available a number of copies of the Scribus manual at the conference for the low price of CN$40. As ever, 63.75% of the proceeds will go to the Scribus project, contributing toward the project's fund for student sponsorship this summer. The manual may be pre-ordered online from FLES Books for CN$39.99, to ensure that a copy is reserved for the customer during the conference. I fondly hope that this message has tidied the situation to the maximum extent possible, and apologise wholeheartedly for all unnecessary inconvenience caused by FLES Books staff during the manual's problematical release cycle. Many thanks, -- Benjamin Goodger Managing Director, FLES Books Ltd. Web: www.flesbooks.com Post: 1 King St, Lostwithiel, Cornwall, PL22 0AQ, United Kingdom Tel: (01172) 301609 UK, (401) 566-4786 USA, (03) 9015 4609 AUS -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.scribus.info/pipermail/scribus/attachments/20090504/3f9efdda/attachment.htm>
