On Jan 29, 2011, at 2:20 PM, a.l.e wrote:

> or 20 years ago were vendors providing software and manuals for free?

No, but they did provide manuals and product documentation. I understand why 
this is near impossible for open source (and I think that selling high quality 
documentation is a perfectly valid revenue strategy), but when was the last 
time you saw a paid application shipped with good quality documentation (that 
wasn't a web page)?

The copy of Microsoft Office 2007 I bought a couple of years ago includes 
online help and no manual. Even there, half of the links are dead or point to 
2010 which includes a different way of doing things. I understand the original 
posters complaint.

It's impossible to RTFM when there isn't an FM.

Cheers,

Rob

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