Re: Tape Drive Failures
Maybe it is necesary update the library and drives firmware. Bill Wheeler [EMAIL PROTECTED] con fecha 09/01/2002 17:20:52 Por favor, responda a ADSM: Dist Stor Manager [EMAIL PROTECTED] Destinatarios: [EMAIL PROTECTED] CC: (cci: Juan Manuel Lopez Azaqon/NATIONAL) Asunto: Tape Drive Failures Hello *SMers, Just a quick question out there for all of you. I am currently receiving tape drive failures when trying to check in and out tapes, also during our nightly archive. They have been increasing during the last few months. My environment is Magstar 3570, 2 drives. I am currently running TSM 4.1.2.0 on AIX 4.3.3. I have been cleaning the drives regularly, but am not sure if I should be IBM involved or not. One of the main problems is that when the drive gets the error, the drive does not reset. It could be the tapes causing the problems, but the drives are still not resetting. Just yesterday someone was checking in tapes and loaded the wrong one, but the drive failed due wrong tape being mounted. Then the drive did not reset itself. Is there anything that I can do without calling IBM to see if I can get this fixed? Thanks in advance, Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170
Re: Tape Drive Failures
Perhaps if y ou included some representitive samples of the errors so the SCSI error codes there is some hope of helping you with the problem. Pull some from your O/S errpt and TSM actl. Cheers George Lesho AFC Enterprises Storage/System Admin Bill Wheeler [EMAIL PROTECTED]@VM.MARIST.EDU on 01/09/2002 10:20:52 AM Please respond to ADSM: Dist Stor Manager [EMAIL PROTECTED] Sent by: ADSM: Dist Stor Manager [EMAIL PROTECTED] To: [EMAIL PROTECTED] cc:(bcc: George Lesho/Partners/AFC) Fax to: Subject: Tape Drive Failures Hello *SMers, Just a quick question out there for all of you. I am currently receiving tape drive failures when trying to check in and out tapes, also during our nightly archive. They have been increasing during the last few months. My environment is Magstar 3570, 2 drives. I am currently running TSM 4.1.2.0 on AIX 4.3.3. I have been cleaning the drives regularly, but am not sure if I should be IBM involved or not. One of the main problems is that when the drive gets the error, the drive does not reset. It could be the tapes causing the problems, but the drives are still not resetting. Just yesterday someone was checking in tapes and loaded the wrong one, but the drive failed due wrong tape being mounted. Then the drive did not reset itself. Is there anything that I can do without calling IBM to see if I can get this fixed? Thanks in advance, Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170
Re: Tape Drive Failures
Try powering off and then powering on the drives, or the whole library. Works for me most of the time. -Original Message- From: Bill Wheeler [SMTP:[EMAIL PROTECTED]] Sent: Wednesday, January 09, 2002 11:21 AM To: [EMAIL PROTECTED] Subject: Tape Drive Failures Hello *SMers, Just a quick question out there for all of you. I am currently receiving tape drive failures when trying to check in and out tapes, also during our nightly archive. They have been increasing during the last few months. My environment is Magstar 3570, 2 drives. I am currently running TSM 4.1.2.0 on AIX 4.3.3. I have been cleaning the drives regularly, but am not sure if I should be IBM involved or not. One of the main problems is that when the drive gets the error, the drive does not reset. It could be the tapes causing the problems, but the drives are still not resetting. Just yesterday someone was checking in tapes and loaded the wrong one, but the drive failed due wrong tape being mounted. Then the drive did not reset itself. Is there anything that I can do without calling IBM to see if I can get this fixed? Thanks in advance, Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170
Re: Tape Drive Failures
Here is a look at what the message is giving me in the actlog when it fails. It looks just like a plan tape error: ANR8499I Command accepted. 01/05/02 08:58:03 ANR8300E I/O error on library MAGSTAR (OP=6C03, CC=314, KEY=05, ASC=3B, ASCQ=0E, SENSE=70.00.05.00.00.0- 0.00.48.00.00.00.00.3B.0E.FF.02.00.A8.00.00.1E.09.01.00- .00.00.00.00.00.00.A5.00.00.00.00.00.00.00.00.00.00.00.- 00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0- 0.00.00.00.00.00.00.00.00.00.00.00.32.38.37.20.20.20.20- .00., Description=The source slot or drive was empty in an attempt to move a volume). Refer to Appendix B in the 'Messages' manual for recommended action. 01/05/02 08:58:03 ANRD mmsscsi.c(10695): Could not move volume 1DA7D from slot 31 to slot 16. 01/05/02 08:58:03 ANR8841I Remove volume from slot 31 of library MAGSTAR at your convenience. After this the drive then goes offline. So when the archive runs at 22:30 this is the message it gets: 01/05/02 22:41:20 ANR8447E No drives are currently available in library MAGSTAR. 01/05/02 22:41:21 ANR1404W Scratch volume mount request denied - mount failed. When i look at the error message in the O/S errpt this is what i see 4865FA9B 0108012102 P H rmt1 TAPE OPERATION ERROR 476B351D 0108012102 P H rmt1 TAPE DRIVE FAILURE 0F78A011 0108011902 T H rmt1 RECOVERY LOGIC INITIATED BY DEVICE Any ideas??? Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170 -Original Message- From: George Lesho [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 09, 2002 1:41 PM To: [EMAIL PROTECTED] Subject: Re: Tape Drive Failures Perhaps if y ou included some representitive samples of the errors so the SCSI error codes there is some hope of helping you with the problem. Pull some from your O/S errpt and TSM actl. Cheers George Lesho AFC Enterprises Storage/System Admin Bill Wheeler [EMAIL PROTECTED]@VM.MARIST.EDU on 01/09/2002 10:20:52 AM Please respond to ADSM: Dist Stor Manager [EMAIL PROTECTED] Sent by: ADSM: Dist Stor Manager [EMAIL PROTECTED] To: [EMAIL PROTECTED] cc:(bcc: George Lesho/Partners/AFC) Fax to: Subject: Tape Drive Failures Hello *SMers, Just a quick question out there for all of you. I am currently receiving tape drive failures when trying to check in and out tapes, also during our nightly archive. They have been increasing during the last few months. My environment is Magstar 3570, 2 drives. I am currently running TSM 4.1.2.0 on AIX 4.3.3. I have been cleaning the drives regularly, but am not sure if I should be IBM involved or not. One of the main problems is that when the drive gets the error, the drive does not reset. It could be the tapes causing the problems, but the drives are still not resetting. Just yesterday someone was checking in tapes and loaded the wrong one, but the drive failed due wrong tape being mounted. Then the drive did not reset itself. Is there anything that I can do without calling IBM to see if I can get this fixed? Thanks in advance, Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170
Re: Tape Drive Failures
Bill, I would get IBM involved. We have 3575s and recently retired a 3570. Over the years we've seen drive heads wear out, analog cards fail, picker hardware wear out, etc. When those things occur, the symptoms are exactly what you describe. Operations slowly get worse. Tab Bill Wheeler [EMAIL PROTECTED]@VM.MARIST.EDU on 01/09/2002 10:20:52 AM Please respond to ADSM: Dist Stor Manager [EMAIL PROTECTED] Sent by: ADSM: Dist Stor Manager [EMAIL PROTECTED] To: [EMAIL PROTECTED] cc: Subject: Tape Drive Failures Hello *SMers, Just a quick question out there for all of you. I am currently receiving tape drive failures when trying to check in and out tapes, also during our nightly archive. They have been increasing during the last few months. My environment is Magstar 3570, 2 drives. I am currently running TSM 4.1.2.0 on AIX 4.3.3. I have been cleaning the drives regularly, but am not sure if I should be IBM involved or not. One of the main problems is that when the drive gets the error, the drive does not reset. It could be the tapes causing the problems, but the drives are still not resetting. Just yesterday someone was checking in tapes and loaded the wrong one, but the drive failed due wrong tape being mounted. Then the drive did not reset itself. Is there anything that I can do without calling IBM to see if I can get this fixed? Thanks in advance, Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170
Re: Tape Drive Failures
Its no dought drive failure .Run diag on Magstar Tape drive from front LCD Panel. Balanand -Original Message- From: Bill Wheeler [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 09, 2002 2:04 PM To: [EMAIL PROTECTED] Subject: Re: Tape Drive Failures Here is a look at what the message is giving me in the actlog when it fails. It looks just like a plan tape error: ANR8499I Command accepted. 01/05/02 08:58:03 ANR8300E I/O error on library MAGSTAR (OP=6C03, CC=314, KEY=05, ASC=3B, ASCQ=0E, SENSE=70.00.05.00.00.0- 0.00.48.00.00.00.00.3B.0E.FF.02.00.A8.00.00.1E.09.01.00- .00.00.00.00.00.00.A5.00.00.00.00.00.00.00.00.00.00.00.- 00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0- 0.00.00.00.00.00.00.00.00.00.00.00.32.38.37.20.20.20.20- .00., Description=The source slot or drive was empty in an attempt to move a volume). Refer to Appendix B in the 'Messages' manual for recommended action. 01/05/02 08:58:03 ANRD mmsscsi.c(10695): Could not move volume 1DA7D from slot 31 to slot 16. 01/05/02 08:58:03 ANR8841I Remove volume from slot 31 of library MAGSTAR at your convenience. After this the drive then goes offline. So when the archive runs at 22:30 this is the message it gets: 01/05/02 22:41:20 ANR8447E No drives are currently available in library MAGSTAR. 01/05/02 22:41:21 ANR1404W Scratch volume mount request denied - mount failed. When i look at the error message in the O/S errpt this is what i see 4865FA9B 0108012102 P H rmt1 TAPE OPERATION ERROR 476B351D 0108012102 P H rmt1 TAPE DRIVE FAILURE 0F78A011 0108011902 T H rmt1 RECOVERY LOGIC INITIATED BY DEVICE Any ideas??? Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170 -Original Message- From: George Lesho [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 09, 2002 1:41 PM To: [EMAIL PROTECTED] Subject: Re: Tape Drive Failures Perhaps if y ou included some representitive samples of the errors so the SCSI error codes there is some hope of helping you with the problem. Pull some from your O/S errpt and TSM actl. Cheers George Lesho AFC Enterprises Storage/System Admin Bill Wheeler [EMAIL PROTECTED]@VM.MARIST.EDU on 01/09/2002 10:20:52 AM Please respond to ADSM: Dist Stor Manager [EMAIL PROTECTED] Sent by: ADSM: Dist Stor Manager [EMAIL PROTECTED] To: [EMAIL PROTECTED] cc:(bcc: George Lesho/Partners/AFC) Fax to: Subject: Tape Drive Failures Hello *SMers, Just a quick question out there for all of you. I am currently receiving tape drive failures when trying to check in and out tapes, also during our nightly archive. They have been increasing during the last few months. My environment is Magstar 3570, 2 drives. I am currently running TSM 4.1.2.0 on AIX 4.3.3. I have been cleaning the drives regularly, but am not sure if I should be IBM involved or not. One of the main problems is that when the drive gets the error, the drive does not reset. It could be the tapes causing the problems, but the drives are still not resetting. Just yesterday someone was checking in tapes and loaded the wrong one, but the drive failed due wrong tape being mounted. Then the drive did not reset itself. Is there anything that I can do without calling IBM to see if I can get this fixed? Thanks in advance, Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170
Re: Tape Drive Failures
Looks to me like you need to do an AUDIT LIBRARY libname CHECKL=BARCODE. TSM keeps its own library inventory. If someone opens the library and removes a tape or moves them around, TSM's inventory will be out of sync with what's really in there. This can also happen on some libraries if the library auto-loads tapes through the entry-exit ports while tapes are in drives... the new tapes may go into the home slot of a mounted tape... happened to us on our ATL P3000, so we turned off auto-load. Robin Sharpe Berlex Labs Bill Wheeler Bill.Wheeler@LA- Z-BOY.COMTo:[EMAIL PROTECTED] cc:(bcc: Robin Sharpe/WA/USR/SHG) 01/09/02 03:03 PM Subject: Please respond toRe: Tape Drive Failures ADSM: Dist Stor Manager Here is a look at what the message is giving me in the actlog when it fails. It looks just like a plan tape error: ANR8499I Command accepted. 01/05/02 08:58:03 ANR8300E I/O error on library MAGSTAR (OP=6C03, CC=314, KEY=05, ASC=3B, ASCQ=0E, SENSE=70.00.05.00.00.0- 0.00.48.00.00.00.00.3B.0E.FF.02.00.A8.00.00.1E.09.01.00- .00.00.00.00.00.00.A5.00.00.00.00.00.00.00.00.00.00.00.- 00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0- 0.00.00.00.00.00.00.00.00.00.00.00.32.38.37.20.20.20.20- .00., Description=The source slot or drive was empty in an attempt to move a volume). Refer to Appendix B in the 'Messages' manual for recommended action. 01/05/02 08:58:03 ANRD mmsscsi.c(10695): Could not move volume 1DA7D from slot 31 to slot 16. 01/05/02 08:58:03 ANR8841I Remove volume from slot 31 of library MAGSTAR at your convenience. After this the drive then goes offline. So when the archive runs at 22:30 this is the message it gets: 01/05/02 22:41:20 ANR8447E No drives are currently available in library MAGSTAR. 01/05/02 22:41:21 ANR1404W Scratch volume mount request denied - mount failed. When i look at the error message in the O/S errpt this is what i see 4865FA9B 0108012102 P H rmt1 TAPE OPERATION ERROR 476B351D 0108012102 P H rmt1 TAPE DRIVE FAILURE 0F78A011 0108011902 T H rmt1 RECOVERY LOGIC INITIATED BY DEVICE Any ideas??? Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170 -Original Message- From: George Lesho [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 09, 2002 1:41 PM To: [EMAIL PROTECTED] Subject: Re: Tape Drive Failures Perhaps if y ou included some representitive samples of the errors so the SCSI error codes there is some hope of helping you with the problem. Pull some from your O/S errpt and TSM actl. Cheers George Lesho AFC Enterprises Storage/System Admin Bill Wheeler [EMAIL PROTECTED]@VM.MARIST.EDU on 01/09/2002 10:20:52 AM Please respond to ADSM: Dist Stor Manager [EMAIL PROTECTED] Sent by: ADSM: Dist Stor Manager [EMAIL PROTECTED] To: [EMAIL PROTECTED] cc:(bcc: George Lesho/Partners/AFC) Fax to: Subject: Tape Drive Failures Hello *SMers, Just a quick question out there for all of you. I am currently receiving tape drive failures when trying to check in and out tapes, also during our nightly archive. They have been increasing during the last few months. My environment is Magstar 3570, 2 drives. I am currently running TSM 4.1.2.0 on AIX 4.3.3. I have been cleaning the drives regularly, but am not sure if I should be IBM involved or not. One of the main problems is that when the drive gets the error, the drive does not reset. It could be the tapes causing the problems, but the drives are still not resetting. Just yesterday someone was checking in tapes and loaded the wrong one, but the drive failed due wrong tape being mounted. Then the drive did not reset itself. Is there anything that I can do without calling IBM to see if I can get this fixed? Thanks in advance, Bill Wheeler PDM Administrator La-Z-Boy Incorporated (734) 242-1444 x 6170
