No response from Google Ads API Basic Access

[Jessie mak]

Hello,
I've submitted the form to grant my developper token to get data from real 
account.

>From test account the basic level. But i've no answer!

I've sent an email in October and asked twice in 15 days  but still i do 
not receive any answer.

Could someone help me with this ?

Thanks.

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Re: waiting for ~10 days for basic access, no acknowledgement of application

[Anirudh Beria]

Hello, any update on this? If I get some case-id / any other way to track, 
I will at least know it is in progress. Please look into it, as my Ads are 
paused waiting for API access.

- Beria

On Tuesday, 14 November, 2023 at 5:06:44 pm UTC+5:30 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you have applied for basic 
> access and haven’t received any response. Since the access requests are 
> handled by the Google Ads API Compliance team, we are transferring the case 
> to the Ads API Compliance team.
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 668-167-8778 
>- Case ID: The user has not received any case ID. 
>
> Do reach out to the *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCCrr:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Can not get the policy_summary status of the asset under ads

[刘蓉]

Hi,
I want to get the policy_summary status of the asset under ads，but return 
None
SELECT

ad_group_ad_asset_view.policy_summary,
ad_group_ad_asset_view.resource_name,
ad_group_ad_asset_view.asset,
asset.policy_summary.approval_status, 
asset.policy_summary.review_status

FROM ad_group_ad_asset_view

WHERE

ad_group_ad.ad.id = 

hope to get solution
Thanks

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Can not get the policy_summary status of the asset under ads

[刘蓉]

Hi,
I want to get the policy_summary status of the asset under ads，but return 
None
SELECT

ad_group_ad_asset_view.policy_summary,
ad_group_ad_asset_view.resource_name,
ad_group_ad_asset_view.asset,
asset.policy_summary.approval_status, 
asset.policy_summary.review_status

FROM ad_group_ad_asset_view

WHERE

ad_group_ad.ad.id = 

hope to get solution
Thanks!

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Re: too many 429 error these days

[Nick]

Exact same thing happening to me. 

Was working perfectly for months, then all of a sudden 429 errors on more 
than 50% of requests. 

I know for a fact that I didn't exceed the 1 QPS or 15k/day quota bc I was 
getting 429 on the first request in a 24hr period. 

Got a similar response from Google, provided all the necessary logs then 
never heard back. 

Hoping they get it figured out. 

On Wednesday, November 15, 2023 at 10:36:17 AM UTC-5 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> By reviewing your query, I understand that you are getting the error "
> RESOURCE_EXHAUSTED 
> ",
>  
> which means that a system frequency limit has been exceeded. Kindly prevent 
> sending too many requests in a short period of time and also ensure to set 
> up short delays between requests or combine more operations in fewer 
> requests. Also, please check this sample code for how to Handle a Rate 
> Exceeded Error 
> 
>  for 
> more information.
>
> Additionally, we also have daily API operation limits where requests that 
> violate these limits are rejected with the error: RESOURCE_EXHAUSTED. You 
> may check out API Limits and Quotas 
>  for 
> more information.
>
> If you are still encountering an error, kindly provide us with the updated 
> complete API logs (request 
> 
>  and response 
> 
>  with request-id 
> 
>  and request header 
> )
>  
> generated at your end to assist you better.
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides Java 
> 
> , .Net 
> 
> , PHP 
> 
> , Python 
> 
> , Ruby 
> 
>  or Perl 
>  
> to 
> enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCPUk:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: no answer about my google ads api token application

[Olivier Clémence]

Hello,
thx for your reply.

I've applied for basic access.

I don't have any case Id.

you'll find below the information requested : 

   - *Google Ads Manager Account (MCC) ID:* 928-607-1768
   - *Cases ID:* (i don't have any case id)
   - *Access level:* Basic
   

Le mercredi 15 novembre 2023 à 10:07:58 UTC+1, Google Ads API Forum Advisor 
a écrit :

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you have submitted an 
> application for the Google Ads API developer token and have not received 
> any update.
>
> Kindly confirm whether you have applied for basic access or standard 
> access since both are different. To know more about different Access levels 
> of Google Ads API developer token, you may check the Access levels 
> 
> .
>
> Since the access requests are handled by the Google Ads API Compliance 
> team, we are transferring the case to the Ads API Compliance team. Can you 
> kindly provide the following information for the compliance team to further 
> assist you with your concern: 
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated) 
>- Google Ads Manager Account (MCC) ID 
>- Access level applied (Basic or Standard access) 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for the basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: requested 
>- Cases ID: requested 
>- Access level: requested 
>
> Do reach out to the Google Ads API 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCQy3:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: i'm waiting to hear back about my api application! help!

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for getting back to us.

@Compliance team, please assist the user to get the basic access request.

Summary: The user responded back to us with the below information.

The corresponding generated case ID was not found here. Can you please help 
advance this request? We urgently need this API permission to help better carry 
out advertising expansion.

Do reach out to the Google Ads API support team for any queries related to the 
Google Ads API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qCCEp:ref"

Thanks,

Google Ads API Team

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no response for token verification over 1 month

[Carlo Pietrobattista]

I have tried to verify the token twice now but we have had no response.

This is our manager id:
702-950-4684

I also included a screenshot with the ticket numbers.

What to do at this point now ?

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Problem with google ads token

[Carlo Pietrobattista]

Hi,
We have applied for verification of our token twice now and now reply over 
1 month.
We need to verify this token in order to run our portal which should 
retrieve ads data based on permissions. currently we can only use test 
accounts.

This is our manage account:
702-950-4684

I also attach a screenshot of the open tickets.

What to do at this point ? 

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RE: how to pull all conversion value (“all conv. value”) by using api

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that you are trying to retrieve All 
conversion value ("All conv. value") via Google Ads API. To assist you further, 
could you please provide us with the uncropped screenshot of Google Ads UI 
report data which you want to retrieve via API? Please note that API is just a 
reflection of UI, which means only the data that is present in the UI can be 
retrieved via API.

You can send the details via Reply privately to the author option, or direct 
private reply to this email.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qCQEg:ref"

Thanks,

Google Ads API Team

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RE: too many 429 error these days

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that you are getting the error 
"RESOURCE_EXHAUSTED", which means that a system frequency limit has been 
exceeded. Kindly prevent sending too many requests in a short period of time 
and also ensure to set up short delays between requests or combine more 
operations in fewer requests. Also, please check this sample code for how to 
Handle a Rate Exceeded Error for more information.

Additionally, we also have daily API operation limits where requests that 
violate these limits are rejected with the error: RESOURCE_EXHAUSTED. You may 
check out API Limits and Quotas for more information.

If you are still encountering an error, kindly provide us with the updated 
complete API logs (request and response with request-id and request header) 
generated at your end to assist you better.

If you are using a client library and haven't enabled the logging yet, I would 
request you to enable logging for the specific client library that you are 
using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to 
enable logging at your end. For REST interface requests, you can enable logging 
via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct 
private reply to this email.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qCPUk:ref"

Thanks,

Google Ads API Team

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RE: retrieving performance labels for display ads via ads api and bigquery data transfer

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that your concern is regarding responsive 
display ads.

Please find the answer for the below questions.

1. Currently, Google Ads API has no feature to retrieve performance labels for 
responsive display ads. And Google Ads transfers cannot do so, because it 
utilizes Ads API. Is this right?

In order to assist you further, please provide us the uncropped UI screenshot 
of the performance labels for responsive display ads that you want to retrieve 
via the Google Ads API. You can send the details via Reply privately to the 
author option, or direct private reply to this email.

2.Is there any performance metrics to evaluate each asset? For example, can I 
retrieve impressions/clicks/conversions for each asset?

You can use this assest_group resource to retrieve 
impressions/clicks/conversions for asset.

This message is in relation to case "ref:!00D1U01174p.!5004Q02qCQjc:ref"

Thanks,

Google Ads API Team

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RE: unable to retrieve country information

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you want to obtain metrics based 
on the country via the Google Ads API, but it is not returning any country ID. 
Kindly provide us with the complete API logs (request and response logs with 
request ID and request header) generated at your end, along with the uncropped 
UI screenshot of the Google Ads account with better visibility of the customer 
ID, to assist you better.

If you are using a client library and haven't enabled the logging yet, I would 
request you to enable logging for the specific client library that you are 
using. You can refer to the guides Java , .Net , PHP , Python , Ruby or Perl to 
enable logging at your end. For REST interface requests, you can enable logging 
via the curl command by using the -i flag.

You can send the details via Reply privately to the author option or a direct 
private reply to this email.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qCRMp:ref"

Thanks,

Google Ads API Team

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=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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RE: membershiplifespan always set to 540 days

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that while creating a new userList the 
membershipLifeSpan parameter is always ignored. Could you please confirm 
whether you can create a new userList the membershipLifeSpan in the UI? If yes, 
provide us the uncropped UI screenshot.

In order to assist you further regarding the error, please provide us with the 
complete API logs (request and response with request-id and request header) 
generated at your end. If you are using a client library and haven't enabled 
the logging yet, I would request you to enable logging for the specific client 
library that you are using. You can refer to the guides Java, .Net, PHP, 
Python, Ruby or Perl to enable logging at your end. For REST interface 
requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct 
private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02qCPUj:ref"

Thanks,

Google Ads API Team

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RE: [urgent] basic to standart access upgrade

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an 
application for the basic access of Google Ads API .

Since the access requests are handled by the Google Ads API Compliance team, we 
are transferring the case to the Ads API Compliance team. Can you kindly 
provide the following information for the compliance team to further assist you 
with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated).

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary: The user has applied for basic access with the below details.
Google Ads Manager Account (MCC) ID: 292-812-3496

Cases ID: requested
Do reach out to the Google Ads API support team for any queries related to the 
API.

This message is in relation to case "ref:!00D1U01174p.!5004Q02qCRxp:ref"

Thanks,

Google Ads API Team

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[Urgent] Basic to Standart Access upgrade

[Alex Spasskiy]

Have no answer for last few weeks. 

AccountID: 292-812-3496

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Re: i'm waiting to hear back about my api application! help!

[meo neomeo]

Thank you for your reply. The corresponding generated case ID was not found 
here. Can you please help advance this request? We urgently need this API 
permission to help better carry out advertising expansion.

Best Regards

On Tuesday, November 14, 2023 at 6:26:59 PM UTC+8 Google Ads API Forum 
Advisor wrote:

> Hi Chloe,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you have applied for basic 
> access and haven’t received any response. Since the access requests are 
> handled by the Google Ads API Compliance team, we are transferring the case 
> to the Ads API Compliance team. Can you kindly provide the following 
> information for the compliance team to further assist you with your 
> concern: 
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated). 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for basic access with the below details. 
>
>
>
>- Google Ads Manager Account (MCC) ID: 636-611-7458 <(636)%20611-7458> 
>
>
>- Case ID: Requested 
>
> Do reach out to the *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCCEp:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Google Ads API basic access

[Valeriia Dmytrenko]

Hi,
I've applied for Google Ads API basic access, but didn't get any feedback. 
It was 2 or 3 weeks ago

   - Google Ads Manager Account (MCC) ID: 124-271-3435 
   
   

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Unable to retrieve country information

[Suhail]

I am trying to obtain the following metrics based on country using the 
following query on my test campaign. but it is not returning any country id 

Request: {
  query: "SELECT campaign.id, geographic_view.country_criterion_id, 
metrics.clicks FROM geographic_view WHERE campaign.id = 20756757804 AND 
segments.date BETWEEN '2023-10-01' AND '2023-11-01'",
  returnTotalResultsCount: false,
  summaryRowSetting: 'NO_SUMMARY_ROW'
}
 and I receive the following response.
Response:
{
  fieldMask: 'campaign.id,geographicView.countryCriterionId,metrics.clicks'
}

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Re: calltoactiontypeenum missing

[Dang Duc Truong]

If I upgrade the API version to v15, would it solve my problem?
On Wednesday, November 15, 2023 at 12:51:05 PM UTC+7 Google Ads API Forum 
Advisor wrote:

> Hi Dan,
>
> Thank you for reaching out to the Google Ads API support team.
>
> Please find the response below for your query:
>
> How can I have access to both VISIT_SITE and WATCH_NOW enum values of 
> CallToActionTypeEnum and also be able to use the 
> ExplorerAutoOptimizerSetting class?
>
> To access both VISIT_SITE and WATCH_NOW enum values, you can either 
> downgrade the version of the Google Ads API client library that you are 
> using or use a different version of the library that includes both features.
>
> Option 1: Downgrade the Google Ads API client library
>
> You can downgrade the version of the Google Ads API client library that 
> you are using to 14.26.0.0. This version of the library includes the 
> ExplorerAutoOptimizerSetting class and does not require you to use the 
> VISIT_SITE and WATCH_NOW enum values.
>
> Option 2: Use a different version of the Google Ads API client library
>
> You can use a different version of the Google Ads API client library that 
> includes both the VISIT_SITE and WATCH_NOW enum values and the 
> ExplorerAutoOptimizerSetting class. This version of the library is 
> currently in development, but it is expected to be released soon.
>
> I hope this helps. Kindly get back to us if you have any further queries.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qBx9z:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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