RE: Unexpected internal API error

[Google Ads API Forum Advisor Prod]

Hello Ignacio,

Thank you for reaching out. Please refer to the code sample provided here for 
reference to add criteria to the ad groups using Python client libraries. If 
the issue persists, could you please share the complete request and response 
logs along with the client customer id by enabling Python logging from here for 
further investigation?

P.S. Please use Reply privately to author option while sharing the details.

Regards,
Nikisha Patel, Google Ads API Team
ref:_00D1U1174p._5001UV0dhx:ref

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Unexpected internal API error

[Ignacio Guillermo Martinez]

Hello, I am running into some trouble when adding criteria to an adgroup.

Traceback (most recent call last):
  File 
"/usr/local/anaconda3/lib/python3.7/site-packages/googleads/common.py", 
line 992, in MakeSoapRequest
*packed_args, _soapheaders=soap_headers)['body']['rval']
  File "/usr/local/anaconda3/lib/python3.7/site-packages/zeep/proxy.py", 
line 45, in __call__
kwargs,
  File 
"/usr/local/anaconda3/lib/python3.7/site-packages/zeep/wsdl/bindings/soap.py", 
line 130, in send
return self.process_reply(client, operation_obj, response)
  File 
"/usr/local/anaconda3/lib/python3.7/site-packages/zeep/wsdl/bindings/soap.py", 
line 195, in process_reply
return self.process_error(doc, operation)
  File 
"/usr/local/anaconda3/lib/python3.7/site-packages/zeep/wsdl/bindings/soap.py", 
line 299, in process_error
detail=fault_node.find("detail"),
zeep.exceptions.Fault: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "add_audiences.py", line 79, in 
main(adwords_client, '')
  File "add_audiences.py", line 60, in main
response = ad_group_criterion_service.mutate(operations)
  File 
"/usr/local/anaconda3/lib/python3.7/site-packages/googleads/common.py", 
line 1004, in MakeSoapRequest
e.detail, errors=error_list, message=e.message)
googleads.errors.GoogleAdsServerFault: 
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]


My code attempts to add 19 separate criteria to an adgroup given its ID, 
however it is always returning this error. You can find my code attached in 
this message also, so the error can be reproduced. 

Thanks for your time

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# @author jasperan

'''
This code adds audiences at the adgroup level. A list of these audiences can be found in here:

https://developers.google.com/adwords/api/docs/appendix/codes-formats

Valid affinity categories and corresponding criterion IDs used in CriterionUserInterest.
We can also retrieve this list via the getUserInterestCriterion method of ConstantDataService by passing userInterestTaxonomyType = BRAND.
'''

from googleads import adwords

# Total of 21 audiences.
audience_ids = [80141, 92949, 92947, 93034, 93014, 92945, 93015, 93017, 80237, 93002, 92948, 80191, 80545, 92901, 80142, 80133, 93028, 80140, 93040]


def main(client, ad_group_id):
	# Initialize appropriate service.
	ad_group_criterion_service = client.GetService(
			'AdGroupCriterionService', version='v201809')

	# Create the ad group criteria.
	'''
	# Example object:
	ad_group_criteria = [
			# Targeting criterion.
			{
	'xsi_type': 'BiddableAdGroupCriterion',
	'adGroupId': ad_group_id,
	'criterion': {
			'xsi_type': 'CriterionUserInterest',
			'id': audience_ids[0]
	}
			}
	]
	'''

	ad_group_criteria = list()
	for i in audience_ids:
		aux_obj = dict()
		aux_obj['xsi_type'] = 'BiddableAdGroupCriterion'
		aux_obj['adGroupId'] = ad_group_id
		criterion_obj = dict()
		criterion_obj['xsi_type'] = 'CriterionUserInterest'
		criterion_obj['id'] = str(i)
		aux_obj['criterion'] = dict(criterion_obj)
		ad_group_criteria.append(aux_obj)

	print('Full object: {}'.format(ad_group_criteria))
	
	# Create operations.
	operations = []
	for criterion in ad_group_criteria:
		operations.append({
'operator': 'ADD',
'operand': criterion
		})

	response = ad_group_criterion_service.mutate(operations)

	if response and response['value']:
		criteria = response['value']
		for ad_group_criterion in criteria:
			criterion = ad_group_criterion['criterion']
			print('Ad group criterion with ad group ID %s, criterion ID %s and '
		'type "%s" was added.' %
		(ad_group_criterion['adGroupId'], criterion['id'],
		 criterion['type']))
	else:
		print('No criteria were returned.')
	


if __name__ == '__main__':
	# Initialize client object.
	adwords_client = adwords.AdWordsClient.L

RE: Unexpected internal api error

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Sayed,

To troubleshoot this issue, could you please share the details given below?
Please use reply privately to author while sharing the details.

   1. Your API SOAP request
   2. The version of PHP client library
    that is
   failing out for you.
   3. Your client customer id.

Thanks,
Sreelakshmi, AdWords API Team

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https://developers.google.com/adwords/api/community/
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Unexpected internal api error

[sayed.hajaj via AdWords API and Google Ads API Forum]

Recently, whenever I run code using the mutate method (making create API 
calls) using the php client library, I almost always get an unexepected 
internal API error. 
This has been going on for the past week, and whenever I rollback and run 
code from before then that didn't throw this error, I still get it. 

How long will this issue last an how can I fix it? 

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Re: Setting Billing fails with an unexpected internal API error

[richard . scorer]

Fixed it - my prep wasn't working properly and I was not setting the 
billing ID. Kind of important.

On Tuesday, January 8, 2019 at 8:22:45 PM UTC, richard...@redbrain.com 
wrote:
>
> Hi,
>
> We have some code which attempts to add billing information to one of our 
> accounts, and it is failing with the unexpected internal API error :(
>
> While the code is fairly simple my test uses some hard coded values which 
> do not belong in the groups :)
>
> The Request ID: 00057ef800a73e980ac15fccd60e8c7f
>
> I am creating a BudgetOrder, then a BudgetOrderOperation to contain the 
> BudgetOrder, with it being set to an ADD Operation.
>
> Then I mutate using the BudgetOrderService from my MCC, with an Adwords 
> Session created for the target account.
>
> Help please? :)
>
> Thanks,
> Richard
>
>

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Setting Billing fails with an unexpected internal API error

[richard . scorer]

Hi,

We have some code which attempts to add billing information to one of our 
accounts, and it is failing with the unexpected internal API error :(

While the code is fairly simple my test uses some hard coded values which 
do not belong in the groups :)

The Request ID: 00057ef800a73e980ac15fccd60e8c7f

I am creating a BudgetOrder, then a BudgetOrderOperation to contain the 
BudgetOrder, with it being set to an ADD Operation.

Then I mutate using the BudgetOrderService from my MCC, with an Adwords 
Session created for the target account.

Help please? :)

Thanks,
Richard

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Re: Unexpected Internal API Error on TargetingIdea Method

['Peter Oliquino (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi,

The UNEXPECTED_INTERNAL_API_ERROR 

 indicates 
that there may be a temporary issue in the servers or maybe due to a bug. 
Could you confirm if the issue persists or if this was a one time incident? 
If there had been many instances of the issue, could you provide to me the 
complete SOAP request and response that also includes your clientCustomerId 
so I can further investigate?

You may send your reply via the *Reply privately to author* option.

Thanks and regards,
Peter
AdWords API Team

On Monday, July 30, 2018 at 9:52:36 AM UTC+8, mberna...@atma-it.com wrote:
>
> Hi,
>
> I'm developing an integration with Adwords API using .NET client library 
> in the latest version (23.5.1), but when I call the method TargetingIdea I 
> receive the error UNEXPECTED_INTERNAL_API_ERROR.
>
> I created to accounts to authenticate de request, the first is an admin of 
> Adwords Project GSuite, the second is a test account, both have the same 
> domain and belong to the same organization. I'm using the developer token 
> generated in admin account and the PrnEmail and Client Id from test account.
>
> The data passed on request is the same of the documentation provided here, 
> 
>  
> the only difference it's the content of tag , I did the 
> request usgin both versions distributed in .NET library (v201802 and 
> v201806) and I received the same error.
>
> Here is the request captured with Fiddler
>
>  http://schemas.xmlsoap.org/soap/envelope/";>   xmlns="https://adwords.google.com/api/adwords/o/v201802";> <
> clientCustomerId xmlns="https://adwords.google.com/api/adwords/cm/v201802";
> >MyClientCustomerId https://adwords.google.com/api/adwords/cm/v201802";>MyDeveloperToken developerToken> https://adwords.google.com/api/adwords/cm/v201802";>MyUserAgent(AwApi-DotNet/23.5.0,
>  
> Common-Dotnet/9.3.0, .NET CLR/4.0.30319.42000, , gzip)  RequestHeader>  http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance";> https://adwords.google.com/api/adwords/o/v201802";>  <
> searchParameters xsi:type="RelatedToQuerySearchParameter"> 
> armário cozinha  <
> requestType>IDEAS KEYWORD_TEXT requestedAttributeTypes> SEARCH_VOLUME requestedAttributeTypes> AVERAGE_CPC requestedAttributeTypes> COMPETITION requestedAttributeTypes>  https://adwords.google.com/api/adwords/cm/v201802";>0 <
> numberResults xmlns="https://adwords.google.com/api/adwords/cm/v201802";>15
>   BRL   get>  
>

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Unexpected Internal API Error on TargetingIdea Method

[mbernardi]

Hi,

I'm developing an integration with Adwords API using .NET client library in 
the latest version (23.5.1), but when I call the method TargetingIdea I 
receive the error UNEXPECTED_INTERNAL_API_ERROR.

I created to accounts to authenticate de request, the first is an admin of 
Adwords Project GSuite, the second is a test account, both have the same 
domain and belong to the same organization. I'm using the developer token 
generated in admin account and the PrnEmail and Client Id from test account.

The data passed on request is the same of the documentation provided here, 
 
the only difference it's the content of tag , I did the 
request usgin both versions distributed in .NET library (v201802 and 
v201806) and I received the same error.

Here is the request captured with Fiddler

 http://schemas.xmlsoap.org/soap/envelope/";>  https://adwords.google.com/api/adwords/o/v201802";> https://adwords.google.com/api/adwords/cm/v201802";>MyClientCustomerId https://adwords.google.com/api/adwords/cm/v201802";>MyDeveloperToken https://adwords.google.com/api/adwords/cm/v201802";>MyUserAgent(AwApi-DotNet/23.5.0,
 
Common-Dotnet/9.3.0, .NET CLR/4.0.30319.42000, , gzip)   http://www.w3.org/2001/XMLSchema"; xmlns:xsi=
"http://www.w3.org/2001/XMLSchema-instance";> https://adwords.google.com/api/adwords/o/v201802";>  <
searchParameters xsi:type="RelatedToQuerySearchParameter"> armário
 cozinha  IDEAS
 KEYWORD_TEXT SEARCH_VOLUME AVERAGE_CPC COMPETITION  https://adwords.google.com/api/adwords/cm/v201802";>0 <
numberResults xmlns="https://adwords.google.com/api/adwords/cm/v201802";>15  BRL   
 

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Re: get_campaigns.py occur api unexpected internal api error

[Hyungchul Park]

Hi, 

okay, i understand what you say.

i waiting for your message 

please responded back to this post 

Thank you! 

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Re: get_campaigns.py occur api unexpected internal api error

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi,

Thanks for sending over the update privately. I was just able to reproduce 
the issue, and as you suspected, it does seem to be related to the specific 
developer token. I don't see any issues with how that developer token is 
configured, however, so I have filed an issue with the appropriate 
engineers. I will let you know as soon as I have an update from them.

Best regards,
Josh, AdWords API Team

On Tuesday, October 24, 2017 at 2:41:42 AM UTC-4, Hyungchul Park wrote:
>
> Hi
>>>
>>> i still encounter same issues
>>>
>>> i think this problem is not temporary issue. may functionality issue or 
>>> developer token issue. 
>>>
>>> if this problem temporary issue, why i encounter this issue for a week? 
>>>
>>> because of this problem, i can't develop at company 
>>>
>>> please digging this problem. 
>>>
>>> i send SOAP request and response to you using privately message 
>>>
>>
> please check my privately message. and notice to me about this problem. 
>
>>  
>>>
>>  
>>>

>

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Re: get_campaigns.py occur api unexpected internal api error

[Hyungchul Park]

>
> Hi
>>
>> i still encounter same issues
>>
>> i think this problem is not temporary issue. may functionality issue or 
>> developer token issue. 
>>
>> if this problem temporary issue, why i encounter this issue for a week? 
>>
>> because of this problem, i can't develop at company 
>>
>> please digging this problem. 
>>
>> i send SOAP request and response to you using privately message 
>>
>
please check my privately message. and notice to me about this problem. 

>  
>>
>  
>>
>>>


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Re: get_campaigns.py occur api unexpected internal api error

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi,

I saw the underlying error for that request in our logs, and it appears to 
be a temporary problem. I also retried your request just now and it 
completed successfully.

Could you try your request again and let me know if you still encounter 
issues?

Thanks,
Josh, AdWords API Team

On Friday, October 20, 2017 at 8:08:25 PM UTC-4, Hyungchul Park wrote:
>
> Hi
>
> i did receive your response and i responded back. please check my response.
>
> if you send to privately message to me, please post simple message for 
> notice in this thread.
>
> i can check your privately message in gmail :) thx   
>
>
>
>

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Re: Unexpected internal API error for AdGroupService

['Peter Oliquino' via AdWords API Forum]

Hi Liron,

I would recommend that you use the IN operator instead of EQUALS if you 
wish to pass a list of campaign IDs in your AdGroupService.get() call. Let 
me know if this helps.

Thanks and regards,
Peter
AdWords API Team

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Unexpected internal API error for AdGroupService

[Liron Shapira]

Here's the code:

campaign_ids = params.get('campaignIds')
ad_group_service = adwords_client.GetService('AdGroupService', version=
'v201708')
selector = {
'predicates': [
{
'field': 'CampaignId',
'operator': 'EQUALS',
'values': campaign_ids
}
],
'fields': ['Id', 'Name', 'Status', 'CpcBid']
}
response = ad_group_service.get(selector)


When campaign_ids is an array with a single campaign ID, this works fine to 
fetch some ad groups. When I try two campaign IDs, I 
get InternalApiError.UNEXPECTED_INTERNAL_API_ERROR.

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Re: get_campaigns.py occur api unexpected internal api error

[박형철]

Hi

i did receive your response and i responded back. please check my response.

if you send to privately message to me, please post simple message for 
notice in this thread.

i can check your privately message in gmail :) thx   



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Re: get_campaigns.py occur api unexpected internal api error

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi, 

I did receive the information you sent in the private message and I 
responded back. If you haven't received my response, we can continue the 
discussion on this forum thread itself. I had asked for these details: 

   - MCC Id which owns the test access developer token.
   - MCC Id which owns the basic access developer token.
   - Email addresses used to generate the refresh token for the test 
   account and the production account.

Please use *Reply privately to author* when sending confidential 
information on the group, particularly developer tokens, logins, passwords, 
etc.

Regards,
Shwetha, AdWords API Team.

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Re: get_campaigns.py occur api unexpected internal api error

[박형철]

I send privately message to you
How can you reply my privately message for me? Email? Or add comment in this 
post? Let me teach your response method.

If you send privately message to me,
I dont know how to check message box

How to check your privately response message? 

Thank you

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Re: get_campaigns.py occur api unexpected internal api error

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi,

An InternalApiError 

 
may occur due to a temporary resource related issues in the AdWords API 
server. Could you retry the request and let me know if this error occurs 
again? If this error persists, please enable logging by following the 
instructions provided here 

 
and send over the SOAP request and response logs. Please use Reply 
privately to author when responding. 

Regards,
Shwetha, AdWords API Team.

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get_campaigns.py occur api unexpected internal api error

[박형철]

i run get_campaigns.py then, ERROR:suds.client:(InternalApiErro],
 
'isFault': True,
 'requestId': 00055be33cd457300a62df1596091e9a, 'responseTime': 129, 
'serviceName': CampaignService}

my requestId : 00055be33cd457300a62df1596091e9a

i used this code 
https://github.com/googleads/googleads-python-lib/blob/master/examples/adwords/v201708/basic_operations/get_campaigns.py

and i saw this document
https://developers.google.com/adwords/api/docs/common-errors?csw=1#InternalApiError
but i can't this problem and i used basic level developer token

this error occur in get_campaigns.py 56 lines   
page = campaign_service.get(selector)

how can i solve this problem?

help me please 


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Re: Unexpected Internal API Error

['Peter Oliquino' via AdWords API Forum]

Hi,

The UNEXPECTED_INTERNAL_API_ERROR 

 you 
are encountering could be due to a temporary issue in the servers or could 
be due to a bug. This being said, could you confirm if you are still 
encountering this error when you retried your requests? If yes, could you 
send to me the generated SOAP request and response so I can further 
investigate? You may reply using *Reply privately to author*.

Thanks and regards,
Peter
AdWords API Team

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Unexpected Internal API Error

[abbym]

Making a request for customers with my account leads to an internal error. 
(Accessing the API via Supermetrics). Supermetrics support has directed me 
here and think that it may be related to an August change.

Fault: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiError)


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Re: Unexpected internal API Error

[unluizcarlos]

I am having exactly the same problem but using the Ruby Client. 
Could be another DB reset issue?

El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:
>
> Hello,
>  
> I am trying to get the list of campaigns and making some other API calls 
> using C# and sandbox but I receive an exception 
> UNEXPECTED_INTERNAL_SERVER_ERROR.
> When I try to connect to my another account (which contains no campaigns) 
> it does not raise an exception and returns empty campaigns list. But when 
> I try to get campaings of my other account (which I actualy need) it raises 
> an exception.
>  
> Is it a server issue or I am doing something wrong? Please help. 
>

El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:
>
> Hello,
>  
> I am trying to get the list of campaigns and making some other API calls 
> using C# and sandbox but I receive an exception 
> UNEXPECTED_INTERNAL_SERVER_ERROR.
> When I try to connect to my another account (which contains no campaigns) 
> it does not raise an exception and returns empty campaigns list. But when 
> I try to get campaings of my other account (which I actualy need) it raises 
> an exception.
>  
> Is it a server issue or I am doing something wrong? Please help. 
>

El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:
>
> Hello,
>  
> I am trying to get the list of campaigns and making some other API calls 
> using C# and sandbox but I receive an exception 
> UNEXPECTED_INTERNAL_SERVER_ERROR.
> When I try to connect to my another account (which contains no campaigns) 
> it does not raise an exception and returns empty campaigns list. But when 
> I try to get campaings of my other account (which I actualy need) it raises 
> an exception.
>  
> Is it a server issue or I am doing something wrong? Please help. 
>

El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:
>
> Hello,
>  
> I am trying to get the list of campaigns and making some other API calls 
> using C# and sandbox but I receive an exception 
> UNEXPECTED_INTERNAL_SERVER_ERROR.
> When I try to connect to my another account (which contains no campaigns) 
> it does not raise an exception and returns empty campaigns list. But when 
> I try to get campaings of my other account (which I actualy need) it raises 
> an exception.
>  
> Is it a server issue or I am doing something wrong? Please help. 
>

El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:
>
> Hello,
>  
> I am trying to get the list of campaigns and making some other API calls 
> using C# and sandbox but I receive an exception 
> UNEXPECTED_INTERNAL_SERVER_ERROR.
> When I try to connect to my another account (which contains no campaigns) 
> it does not raise an exception and returns empty campaigns list. But when 
> I try to get campaings of my other account (which I actualy need) it raises 
> an exception.
>  
> Is it a server issue or I am doing something wrong? Please help. 
>

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Unexpected internal API Error

[haik...@yahoo.com]

Hello,
 
I am trying to get the list of campaigns and making some other API calls 
using C# and sandbox but I receive an exception 
UNEXPECTED_INTERNAL_SERVER_ERROR.
When I try to connect to my another account (which contains no campaigns) 
it does not raise an exception and returns empty campaigns list. But when 
I try to get campaings of my other account (which I actualy need) it raises 
an exception.
 
Is it a server issue or I am doing something wrong? Please help. 

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Re: Unexpected Internal API error when downloading keywords

[Eric Koleda]

Hi Carver,

That error message is very common, and likely has a different cause in your 
case.  Please see the following for more information:

http://code.google.com/apis/adwords/docs/troubleshooting.html#InternalApiError

Best,
- Eric

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Re: Unexpected Internal API error when downloading keywords

[carver]

Hi Eric,

I'm getting a similar error when using CampaignCriterionService:

AdwordsApi::V201109::CampaignCriterionService::ApiException:
   [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

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Re: Unexpected Internal API error when downloading keywords

[Eric Koleda]

Hi All,

The root cause of this issue has been identified and resolved.  Let us know 
if you see the error return.

Best,
- Eric

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Re: Unexpected Internal API error when downloading keywords

[Eric Koleda]

Hi All,

Thank you for reporting this issue. AdGroupCriterionService.get() is 
failing on some accounts, and we are looking into the problem.  At this 
time I don't know when it will be resolved, and there are no known 
workarounds. 

Best, 
- Eric Koleda, AdWords API Team 

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Re: Unexpected Internal API error when downloading keywords

[isellstuff]

I am having the exact same problem. It started yesterday with code
that had been working for months. .net client library stack trace
below:

[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.co
mmon.error.InternalApiError.(InternalApiErro]
Google.Api.Ads.AdWords.Lib.AdWordsApiException: An API exception has
occurred. S
ee ApiException and InnerException fields for more details. --->
System.Web.Serv
ices.Protocols.SoapException:
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro
]
   at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClie
ntMessage message, WebResponse response, Stream responseStream,
Boolean asyncCal
l)
   at
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodN
ame, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String
methodName, Obj
ect[] parameters)
   --- End of inner exception stack trace ---
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String
methodName, Obj
ect[] parameters)
   at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.MakeApiCall(String
methodName
, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.Invoke(String
methodName, Object[]
 parameters)
   at
Google.Api.Ads.AdWords.v201109.AdGroupCriterionService.get(Selector
servic
eSelector)

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Unexpected Internal API error when downloading keywords

[Nash Yeung]

Today I saw the captioned error when downloading keywords of an
account.

The download job ran well until it started retrieving the 2000th -
3999th keywords in a specific campaign.
(The request for 0th - 1999th keywords succeeded as usual)

The failed request ID is 0004b2f07ea024100a4253424b7d.

Is there any maintenance going on today?

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Re: Mutating a deleted keyword via AdGroupCriterionService causes an unexpected internal api error

[Eric Koleda]

Hi Thomas,

It looks like the cause here is actually a known issue around using 
the partialFailure header on certain accounts.  A fix for this issue has 
been created and should go live early next week.  Until then the only 
workaround is to disable the use of partial failure.

Best,
- Eric

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Re: Mutating a deleted keyword via AdGroupCriterionService causes an unexpected internal api error

[Thomas Döllmann]

Hi Eric,
thanks for the reply. I can still reproduce this behaviour, so it seems its 
not temporary for me. 
Here is this request id of the latest try: 0004b2dc052b42680ada20467cbe.
And thats the anonymized request basically:


http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

http://schemas.xmlsoap.org/soap/actor/next"; 
soapenv:mustUnderstand="0" 
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201109";>
https://adwords.google.com/api/adwords/cm/v201109";>
Token


123456789


devToken


useragent


false


true




https://adwords.google.com/api/adwords/cm/v201109";>


SET

https://adwords.google.com/api/adwords/cm/v201109";>

1234567890



1289012345


The Keyword


EXACT






100










Regards, 

Thomas

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Re: Mutating a deleted keyword via AdGroupCriterionService causes an unexpected internal api error

[Eric Koleda]

Hi Thomas,

I'm not able to replicate that error, I get EntityNotFound.INVALID_ID 
instead.  Can you post the request ID of a request and exhibits this 
behavior?  

In regards to job size for the MJS, operations in the hundreds or thousands 
is reasonable.  We just want to discourage people from using the service 
for a couple operations at a time, as the synchronous services can process 
those more efficiently.

Best,
- Eric Koleda, AdWords AP Team

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Mutating a deleted keyword via AdGroupCriterionService causes an unexpected internal api error

[Thomas Döllmann]

Hi,

with the release of the v201109 API we started migrating to the new
API. While testing the PartialFailure feature using the
AdGroupCriterionService, we found out that the API throws an
"unexpected internal api error" every time we try to mutate a deleted
Keyword. I thought this type of error will be handled by the partial
failure feature. I this some kind of bug, or the expected behavior?

By the way, the documentation of the MutateJobService says "This
service should not be used for small batches". What means "small"
here? Is a 500 Operation Job for example a small batch? I really like
to use the MutateJobService for most of our mutates, especially
because the quota cost seems to be way lower per operation then using
the AdGroupCriterionService, but i dont want to risk getting our
developer token banned without a forewarning.

Regards,

Thomas

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Re: Unexpected Internal API Error

[ACE]

Hi Anash,

They were sent to the production server. The issue was resolved though. It 
was an issue of the request being built incorrectly.

Thanks.

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Re: Unexpected Internal API Error

[Anash P. Oommen]

Hi Max,

Are you sending these requests to the AdWords production servers or sandbox? 
I can't locate any of these request ids in the production logs.

Cheers,
Anash P. Oommen,
AdWords API Advisor.

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Unexpected Internal API Error

[ACE]

Hello,

I am trying to push new bids for some 700,000 keywords. I have limited the 
request to 2 keywords, and set ValidateOnly to true while testing. I can't 
get the request to run successfully. It keeps returning the faultstring 
UNEXPECTED_INTERNAL_API_ERROR.

Any help/insights are appreciated.

A few request id's are:
1eefc3c5ebb4cc3eda2309336ecd2a47
7c74d5bc8d1745f4d7987637ab9f8ac4
eacd3d2d4ecc5e57fece726726c64877

Thanks,
Max

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Re: Unexpected Internal API Error

[AdWords API Advisor]

Hi Sunny,

Sandbox was having some issues till yesterday, see
http://groups.google.com/group/adwords-api/browse_thread/thread/623d41669b747364/1cae7164935e3e05?show_docid=1cae7164935e3e05
for a discussion. The issues should be fixed now that the sandbox is
refreshed. Let me know if you are still facing issues.

Cheers,
Anash P. Oommen,
AdWords API Advisor.

On Mar 7, 5:26 pm, sunny  wrote:
> Hi,
>
> I am getting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while
> adding a campaign in sandbox mode.
> Below is the code :
>
> import java.rmi.RemoteException;
> import java.util.Hashtable;
> import javax.xml.rpc.ServiceException;
> import com.google.api.adwords.lib.AdWordsService;
> import com.google.api.adwords.lib.AdWordsServiceLogger;
> import com.google.api.adwords.lib.AdWordsUser;
> import com.google.api.adwords.v201008.cm.ApiException;
> import com.google.api.adwords.v201008.cm.Budget;
> import com.google.api.adwords.v201008.cm.BudgetBudgetDeliveryMethod;
> import com.google.api.adwords.v201008.cm.BudgetBudgetPeriod;
> import com.google.api.adwords.v201008.cm.Campaign;
> import com.google.api.adwords.v201008.cm.CampaignOperation;
> import com.google.api.adwords.v201008.cm.CampaignReturnValue;
> import com.google.api.adwords.v201008.cm.CampaignServiceInterface;
> import com.google.api.adwords.v201008.cm.CampaignStatus;
> import com.google.api.adwords.v201008.cm.ManualCPC;
> import com.google.api.adwords.v201008.cm.Money;
> import com.google.api.adwords.v201008.cm.Operator;
> import com.splintir.util.Constants;
>
> public class AddCampaign {
>   public static void main(String[] args) {
>
>       Hashtable headers = new Hashtable String>();
>         headers.put("email", ADWORD_EMAIL );
>         headers.put("password", ADWORD_PASSWORD );
>         headers.put("useragent", ADWORD_USERAGENT );
>         headers.put("developerToken", ADWORD_EMAIL++INR );
>         headers.put ("useSandbox", "true" );
>         headers.put("clientEmail", client_1+ADWORD_EMAIL);
>
>         AdWordsUser user = new AdWordsUser(headers);
>
>       CampaignServiceInterface campaignService=null;
>     try
>     {
>         campaignService =
> user.getService(AdWordsService.V201008.CAMPAIGN_SERVICE);
>     }
>     catch (ServiceException e1)
>     {
>         // TODO Auto-generated catch block
>         e1.printStackTrace();
>     }
>
>       // Create campaign.
>       Campaign campaign = new Campaign();
>       campaign.setName("Interplanetary Cruise #" +
> System.currentTimeMillis());
>       campaign.setStatus(CampaignStatus.PAUSED);
>       campaign.setBiddingStrategy(new ManualCPC());
>
>       // Create budget.
>       Budget budget = new Budget();
>       budget.setPeriod(BudgetBudgetPeriod.DAILY);
>       budget.setAmount(new Money(null, 5000L));
>       budget.setDeliveryMethod(BudgetBudgetDeliveryMethod.STANDARD);
>       campaign.setBudget(budget);
>
>       // Create operations.
>       CampaignOperation operation = new CampaignOperation();
>       operation.setOperand(campaign);
>       operation.setOperator(Operator.ADD);
>
>       CampaignOperation[] operations = new CampaignOperation[]
> {operation};
>
>       // Add campaign.
>       CampaignReturnValue result=null;
>     try
>     {
>         result = campaignService.mutate(operations);
>     }
>     catch (ApiException e)
>     {
>         // TODO Auto-generated catch block
>         e.printStackTrace();
>     }
>     catch (RemoteException e)
>     {
>         // TODO Auto-generated catch block
>         e.printStackTrace();
>     }
>
>       // Display campaigns.
>       if (result != null && result.getValue() != null) {
>         for (Campaign campaignResult : result.getValue()) {
>           System.out.println("Campaign with name \"" +
> campaignResult.getName() + "\" and id \""
>               + campaignResult.getId() + "\" was added.");
>         }
>       } else {
>         System.out.println("No campaigns were added.");
>       }
>   }
>
> }
>
> FYI - I created new adwords account for testing and development
> purposes and didn't enter any billing info...Does billing info or
> activation charges necessary for API usuage in sandbox mode?
>
> Adwords API Team - please help.
>
> regards,
> Sunny

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Unexpected Internal API Error

[sunny]

Hi,

I am getting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while
adding a campaign in sandbox mode.
Below is the code :

import java.rmi.RemoteException;
import java.util.Hashtable;
import javax.xml.rpc.ServiceException;
import com.google.api.adwords.lib.AdWordsService;
import com.google.api.adwords.lib.AdWordsServiceLogger;
import com.google.api.adwords.lib.AdWordsUser;
import com.google.api.adwords.v201008.cm.ApiException;
import com.google.api.adwords.v201008.cm.Budget;
import com.google.api.adwords.v201008.cm.BudgetBudgetDeliveryMethod;
import com.google.api.adwords.v201008.cm.BudgetBudgetPeriod;
import com.google.api.adwords.v201008.cm.Campaign;
import com.google.api.adwords.v201008.cm.CampaignOperation;
import com.google.api.adwords.v201008.cm.CampaignReturnValue;
import com.google.api.adwords.v201008.cm.CampaignServiceInterface;
import com.google.api.adwords.v201008.cm.CampaignStatus;
import com.google.api.adwords.v201008.cm.ManualCPC;
import com.google.api.adwords.v201008.cm.Money;
import com.google.api.adwords.v201008.cm.Operator;
import com.splintir.util.Constants;

public class AddCampaign {
  public static void main(String[] args) {

  Hashtable headers = new Hashtable();
headers.put("email", ADWORD_EMAIL );
headers.put("password", ADWORD_PASSWORD );
headers.put("useragent", ADWORD_USERAGENT );
headers.put("developerToken", ADWORD_EMAIL++INR );
headers.put ("useSandbox", "true" );
headers.put("clientEmail", client_1+ADWORD_EMAIL);

AdWordsUser user = new AdWordsUser(headers);

  CampaignServiceInterface campaignService=null;
try
{
campaignService =
user.getService(AdWordsService.V201008.CAMPAIGN_SERVICE);
}
catch (ServiceException e1)
{
// TODO Auto-generated catch block
e1.printStackTrace();
}

  // Create campaign.
  Campaign campaign = new Campaign();
  campaign.setName("Interplanetary Cruise #" +
System.currentTimeMillis());
  campaign.setStatus(CampaignStatus.PAUSED);
  campaign.setBiddingStrategy(new ManualCPC());

  // Create budget.
  Budget budget = new Budget();
  budget.setPeriod(BudgetBudgetPeriod.DAILY);
  budget.setAmount(new Money(null, 5000L));
  budget.setDeliveryMethod(BudgetBudgetDeliveryMethod.STANDARD);
  campaign.setBudget(budget);

  // Create operations.
  CampaignOperation operation = new CampaignOperation();
  operation.setOperand(campaign);
  operation.setOperator(Operator.ADD);

  CampaignOperation[] operations = new CampaignOperation[]
{operation};

  // Add campaign.
  CampaignReturnValue result=null;
try
{
result = campaignService.mutate(operations);
}
catch (ApiException e)
{
// TODO Auto-generated catch block
e.printStackTrace();
}
catch (RemoteException e)
{
// TODO Auto-generated catch block
e.printStackTrace();
}

  // Display campaigns.
  if (result != null && result.getValue() != null) {
for (Campaign campaignResult : result.getValue()) {
  System.out.println("Campaign with name \"" +
campaignResult.getName() + "\" and id \""
  + campaignResult.getId() + "\" was added.");
}
  } else {
System.out.println("No campaigns were added.");
  }
  }
}


FYI - I created new adwords account for testing and development
purposes and didn't enter any billing info...Does billing info or
activation charges necessary for API usuage in sandbox mode?

Adwords API Team - please help.

regards,
Sunny

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Re: unexpected internal api error

[AdWords API Advisor]

Hi,

Please ensure you are specifying a valid clientEmail in the header,
and that the email address in that header is not an MCC account.

Best,
- Eric Koleda, AdWords API Team

On May 17, 4:00 pm, cenus  wrote:
> Welcome
>
> I want to integrate your web page (PHP) from your system through the
> API. I'm trying to remotely create a campaign, however, I get an error
> unexpected_internal_api_error and did not admit that I do not know
> what to do. Here's the entry from the file soap_xml.log:
>
> [May 10 2010 15:05:04.00 - INFO] POST /api/adwords/cm/v200909/
> CampaignService HTTP/1.1
>
> Host: adwords.google.com
>
> Connection: Keep-Alive
>
> User-Agent: PHP-SOAP/5.2.6, gzip
>
> Accept-Encoding: gzip, deflate
>
> Content-Encoding: gzip
>
> Content-Type: text/xml; charset=utf-8
>
> SOAPAction: ""
>
> Content-Length: 839
>
> 
> http://schemas.xmlsoap.org/soap/
> envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/cm/
> v200909" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
>   
>     
>       
>       *
>       kawczyn...@op.pl
>       *
>       AwApi-PHP-2.1.0-BoxSystem
>     
>   
>   
>     
>       https://adwords.google.com/api/
> adwords/cm/v200909" xsi:type="ns1:CampaignOperation">
>         ADD
>         https://adwords.google.com/api/adwords/
> cm/v200909" xsi:type="ns1:Campaign">
>           mal...@cenus.pl 1273496688
>           ACTIVE
>           https://adwords.google.com/api/
> adwords/cm/v200909" xsi:type="ns1:Budget">
>             DAILY
>             https://adwords.google.com/api/
> adwords/cm/v200909" xsi:type="ns1:Money">
>               1500
>             
>             STANDARD
>           
>           https://adwords.google.com/
> api/adwords/cm/v200909" xsi:type="ns1:ManualCPC"/>
>         
>       
>     
>   
> 
>
> HTTP/1.1 500 Internal Server Error
>
> Content-Type: text/xml; charset=UTF-8
>
> Content-Encoding: gzip
>
> Transfer-Encoding: chunked
>
> Date: Mon, 10 May 2010 13:05:05 GMT
>
> Expires: Mon, 10 May 2010 13:05:05 GMT
>
> Cache-Control: private, max-age=0
>
> X-Content-Type-Options: nosniff
>
> X-Frame-Options: SAMEORIGIN
>
> X-XSS-Protection: 1; mode=block
>
> Server: GSE
>
> 
> http://schemas.xmlsoap.org/soap/envelope/";>
>   
>     
>       soap:Server
>       InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @  faultstring>
>       
>         https://adwords.google.com/api/
> adwords/cm/v200909">
>           InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @  message>
>           ApiException ApplicationException.Type>
>           http://www.w3.org/2001/XMLSchema-
> instance" xsi:type="InternalApiError">
>             
>             
>             InternalApiError
>             UNEXPECTED_INTERNAL_API_ERROR
>           
>         
>       
>     
>   
> 
>
> Thanks in advance for your help.
>
> --
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion 
> group:http://adwordsapi.blogspot.comhttp://groups.google.com/group/adwords-api
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>
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> athttp://groups.google.com/group/adwords-api?hl=en

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unexpected internal api error

[cenus]

Welcome

I want to integrate your web page (PHP) from your system through the
API. I'm trying to remotely create a campaign, however, I get an error
unexpected_internal_api_error and did not admit that I do not know
what to do. Here's the entry from the file soap_xml.log:

[May 10 2010 15:05:04.00 - INFO] POST /api/adwords/cm/v200909/
CampaignService HTTP/1.1

Host: adwords.google.com

Connection: Keep-Alive

User-Agent: PHP-SOAP/5.2.6, gzip

Accept-Encoding: gzip, deflate

Content-Encoding: gzip

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Content-Length: 839




http://schemas.xmlsoap.org/soap/
envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/cm/
v200909" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
  

  
  *
  kawczyn...@op.pl
  *
  AwApi-PHP-2.1.0-BoxSystem

  
  

  https://adwords.google.com/api/
adwords/cm/v200909" xsi:type="ns1:CampaignOperation">
ADD
https://adwords.google.com/api/adwords/
cm/v200909" xsi:type="ns1:Campaign">
  mal...@cenus.pl 1273496688
  ACTIVE
  https://adwords.google.com/api/
adwords/cm/v200909" xsi:type="ns1:Budget">
DAILY
https://adwords.google.com/api/
adwords/cm/v200909" xsi:type="ns1:Money">
  1500

STANDARD
  
  https://adwords.google.com/
api/adwords/cm/v200909" xsi:type="ns1:ManualCPC"/>

  

  



HTTP/1.1 500 Internal Server Error

Content-Type: text/xml; charset=UTF-8

Content-Encoding: gzip

Transfer-Encoding: chunked

Date: Mon, 10 May 2010 13:05:05 GMT

Expires: Mon, 10 May 2010 13:05:05 GMT

Cache-Control: private, max-age=0

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Server: GSE



http://schemas.xmlsoap.org/soap/envelope/";>
  

  soap:Server
  InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
  
https://adwords.google.com/api/
adwords/cm/v200909">
  InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
  ApiException
  http://www.w3.org/2001/XMLSchema-
instance" xsi:type="InternalApiError">


InternalApiError
UNEXPECTED_INTERNAL_API_ERROR
  

  

  


Thanks in advance for your help.

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Re: Unexpected internal API error

[AdWords API Advisor]

Hi Magnus,

This error appears to be caused by a temporary issue on the AdWords
API servers and was not likely not due to any action on your part.  If
you continue to receive these errors please let us know.

Best,
- Eric Koleda, AdWords API Team

On Apr 19, 5:02 am, Magnus  wrote:
> Hello,
>
> We got an unexpected internal API error in response to a request which
> tried to update 141 campaign targets. The request header looked like
> this:
>
> http://schemas.xmlsoap.org/soap/
> envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema";
> xmlns:xsi="http://www.w3.org/20
> 01/XMLSchema-instance">
>   
>     https://adwords.google.com/api/
> adwords/cm/v200909" soapenv:actor="http://schemas.xmlsoap.org/soap/
> actor/next" soapenv:
> mustUnderstand="0">
>       https://adwords.google.com/api/adwords/
> cm/v200909">**
>       9278534380
>       **
>       AdWords API Java Client Library - v7.1.1 -
> Keybroker Campaign Control 1.0
>       false
>     
>   
>
> The response we got was this:
>
>  xmlns:soap="http://schemas.xmlsoap.org/soap/envelo
> pe/">soap:Server faultcode>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
> @  ceptionFault xmlns="https://adwords.google.com/api/adwords/cm/
> v200909">InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @  message> xception.Type>ApiException xsi:type="InternalApiError" xmlns:xsi="http://www.w3.org/2001/
> XMLSchema-instance"> th/>InternalApiError ApiError.Type>UNEXPECTED_INTERNAL_API_ERROR ApiExceptionFault> Fault>
>
> What could we do to not get this error?
>
> Regards
> Magnus Ljung
>
> --
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Have you migrated to v200909 yet?
> The v13 sunset is on April 22, 2010.
>
> Also find us on our blog and discussion 
> group:http://adwordsapi.blogspot.comhttp://groups.google.com/group/adwords-api
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> You received this message because you are subscribed to the Google
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=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
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The v13 sunset is on April 22, 2010.

Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
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Unexpected internal API error

[Magnus]

Hello,

We got an unexpected internal API error in response to a request which
tried to update 141 campaign targets. The request header looked like
this:

http://schemas.xmlsoap.org/soap/
envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/20
01/XMLSchema-instance">
  
https://adwords.google.com/api/
adwords/cm/v200909" soapenv:actor="http://schemas.xmlsoap.org/soap/
actor/next" soapenv:
mustUnderstand="0">
  https://adwords.google.com/api/adwords/
cm/v200909">**
  9278534380
  **
  AdWords API Java Client Library - v7.1.1 -
Keybroker Campaign Control 1.0
  false

  

The response we got was this:

http://schemas.xmlsoap.org/soap/envelo
pe/">soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@ https://adwords.google.com/api/adwords/cm/
v200909">InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ ApiExceptionhttp://www.w3.org/2001/
XMLSchema-instance">InternalApiErrorUNEXPECTED_INTERNAL_API_ERROR

What could we do to not get this error?

Regards
Magnus Ljung

-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Have you migrated to v200909 yet?
The v13 sunset is on April 22, 2010.

Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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AdWords API Re: Insert Keywords = UNEXPECTED INTERNAL API ERROR

[AdWords API Advisor]

Hi MaxT,

Your information was very useful in tracking down the problem, and
some fixes have been deployed that should resolve this issue.  Please
try this process again and let me know if you have any problems.

Best,
- Eric

On Dec 1, 9:35 am, AdWords API Advisor 
wrote:
> Hi MaxT,
>
> Thanks for investigating this further.  I'll pass your findings on to
> the core engineering team.
>
> Best,
> - Eric
>
> On Dec 1, 8:28 am, MaxT  wrote:
>
>
>
> > I did some more research on this subject, and i think i found a
> > possible reason for this error.
> > It seems that i get more errors when AdGroups contain more than +/-
> > 3000 keywords.
> > When i create a new AdGroup, and fill this with Keywords, this process
> > goes very fast until the number of keywords reaches +/- 3000.
> > After the AdGroup reaches +/- 3000 keywords, the Unexpected Internal
> > Api Error's keep increasing dramatically.
> > Maybe this points you API Guys in the right direction tracking this
> > bug down! :)
>
> > On 30 nov, 21:02, AdWords API Advisor 
> > wrote:
>
> > > Hi,
>
> > > Thanks for bringing this to our attention and providing detailed
> > > technical information.  The core engineering team is aware of the
> > > issue and working on a fix.  If you see this behavior on any other
> > > services please let us know.
>
> > > Best,
> > > - Eric Koleda, AdWords API Team
>
> > > On Nov 30, 12:40 pm, MaxT  wrote:
>
> > > > Hi,
>
> > > > I'm inserting batches of multiple keywords trough the AdGroupCriterion
> > > > Service.
> > > > Unfortunately the system is returning more and more UNEXPECTED
> > > > INTERNAL API ERROR's
> > > > I tried to add about 4 keywords, and 70% of this operations
> > > > returned this error..
>
> > > > I read a lot about this error, and if i'm right it is not my fault.
> > > > I tried inserting keywords in batches of 10/20/50/100 and all these
> > > > different settings keeps returning there errors.
> > > > Can someone please help me, as this is getting very annoying.
>
> > > > My last 2 Request ID's:
> > > > 57c98e01c76a54563e46e39cf073a03e
> > > > 7c9c8e7fb08774d657b6cfb5733ee3b4

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AdWords API Re: Update Campaigns : UNEXPECTED INTERNAL API ERROR

[AdWords API Advisor]

Hi Sreenu,

There are many possible reasons for the error.  In order to
investigate further I need more information from you.  Do you have the
SOAP XML logs from this request, or the request id?

Best,
- Eric Koleda, AdWords API Team

On Dec 8, 1:11 am, sreenu  wrote:
> Hi,
> I got above error while updatingCampaign. Could you please tell me the
> possible reasons.
>
> Thanks,
> Sreenu.

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AdWords API Update Campaigns : UNEXPECTED INTERNAL API ERROR

[sreenu]

Hi,
I got above error while updatingCampaign. Could you please tell me the
possible reasons.


Thanks,
Sreenu.

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AdWords API Re: Insert Keywords = UNEXPECTED INTERNAL API ERROR

[AdWords API Advisor]

Hi MaxT,

Thanks for investigating this further.  I'll pass your findings on to
the core engineering team.

Best,
- Eric

On Dec 1, 8:28 am, MaxT  wrote:
> I did some more research on this subject, and i think i found a
> possible reason for this error.
> It seems that i get more errors when AdGroups contain more than +/-
> 3000 keywords.
> When i create a new AdGroup, and fill this with Keywords, this process
> goes very fast until the number of keywords reaches +/- 3000.
> After the AdGroup reaches +/- 3000 keywords, the Unexpected Internal
> Api Error's keep increasing dramatically.
> Maybe this points you API Guys in the right direction tracking this
> bug down! :)
>
> On 30 nov, 21:02, AdWords API Advisor 
> wrote:
>
>
>
> > Hi,
>
> > Thanks for bringing this to our attention and providing detailed
> > technical information.  The core engineering team is aware of the
> > issue and working on a fix.  If you see this behavior on any other
> > services please let us know.
>
> > Best,
> > - Eric Koleda, AdWords API Team
>
> > On Nov 30, 12:40 pm, MaxT  wrote:
>
> > > Hi,
>
> > > I'm inserting batches of multiple keywords trough the AdGroupCriterion
> > > Service.
> > > Unfortunately the system is returning more and more UNEXPECTED
> > > INTERNAL API ERROR's
> > > I tried to add about 4 keywords, and 70% of this operations
> > > returned this error..
>
> > > I read a lot about this error, and if i'm right it is not my fault.
> > > I tried inserting keywords in batches of 10/20/50/100 and all these
> > > different settings keeps returning there errors.
> > > Can someone please help me, as this is getting very annoying.
>
> > > My last 2 Request ID's:
> > > 57c98e01c76a54563e46e39cf073a03e
> > > 7c9c8e7fb08774d657b6cfb5733ee3b4

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AdWords API Re: Insert Keywords = UNEXPECTED INTERNAL API ERROR

[MaxT]

I did some more research on this subject, and i think i found a
possible reason for this error.
It seems that i get more errors when AdGroups contain more than +/-
3000 keywords.
When i create a new AdGroup, and fill this with Keywords, this process
goes very fast until the number of keywords reaches +/- 3000.
After the AdGroup reaches +/- 3000 keywords, the Unexpected Internal
Api Error's keep increasing dramatically.
Maybe this points you API Guys in the right direction tracking this
bug down! :)

On 30 nov, 21:02, AdWords API Advisor 
wrote:
> Hi,
>
> Thanks for bringing this to our attention and providing detailed
> technical information.  The core engineering team is aware of the
> issue and working on a fix.  If you see this behavior on any other
> services please let us know.
>
> Best,
> - Eric Koleda, AdWords API Team
>
> On Nov 30, 12:40 pm, MaxT  wrote:
>
> > Hi,
>
> > I'm inserting batches of multiple keywords trough the AdGroupCriterion
> > Service.
> > Unfortunately the system is returning more and more UNEXPECTED
> > INTERNAL API ERROR's
> > I tried to add about 4 keywords, and 70% of this operations
> > returned this error..
>
> > I read a lot about this error, and if i'm right it is not my fault.
> > I tried inserting keywords in batches of 10/20/50/100 and all these
> > different settings keeps returning there errors.
> > Can someone please help me, as this is getting very annoying.
>
> > My last 2 Request ID's:
> > 57c98e01c76a54563e46e39cf073a03e
> > 7c9c8e7fb08774d657b6cfb5733ee3b4

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AdWords API Re: Insert Keywords = UNEXPECTED INTERNAL API ERROR

[MaxT]

Thanks for the Information! Hopefully the problem will be solved soon!

In the meantime, is there a chance that i will not get these error if
i work with the BulkMutate Service?

On 30 nov, 21:02, AdWords API Advisor 
wrote:
> Hi,
>
> Thanks for bringing this to our attention and providing detailed
> technical information.  The core engineering team is aware of the
> issue and working on a fix.  If you see this behavior on any other
> services please let us know.
>
> Best,
> - Eric Koleda, AdWords API Team
>
> On Nov 30, 12:40 pm, MaxT  wrote:
>
>
>
> > Hi,
>
> > I'm inserting batches of multiple keywords trough the AdGroupCriterion
> > Service.
> > Unfortunately the system is returning more and more UNEXPECTED
> > INTERNAL API ERROR's
> > I tried to add about 4 keywords, and 70% of this operations
> > returned this error..
>
> > I read a lot about this error, and if i'm right it is not my fault.
> > I tried inserting keywords in batches of 10/20/50/100 and all these
> > different settings keeps returning there errors.
> > Can someone please help me, as this is getting very annoying.
>
> > My last 2 Request ID's:
> > 57c98e01c76a54563e46e39cf073a03e
> > 7c9c8e7fb08774d657b6cfb5733ee3b4

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AdWords API Re: Insert Keywords = UNEXPECTED INTERNAL API ERROR

[AdWords API Advisor]

Hi,

Thanks for bringing this to our attention and providing detailed
technical information.  The core engineering team is aware of the
issue and working on a fix.  If you see this behavior on any other
services please let us know.

Best,
- Eric Koleda, AdWords API Team

On Nov 30, 12:40 pm, MaxT  wrote:
> Hi,
>
> I'm inserting batches of multiple keywords trough the AdGroupCriterion
> Service.
> Unfortunately the system is returning more and more UNEXPECTED
> INTERNAL API ERROR's
> I tried to add about 4 keywords, and 70% of this operations
> returned this error..
>
> I read a lot about this error, and if i'm right it is not my fault.
> I tried inserting keywords in batches of 10/20/50/100 and all these
> different settings keeps returning there errors.
> Can someone please help me, as this is getting very annoying.
>
> My last 2 Request ID's:
> 57c98e01c76a54563e46e39cf073a03e
> 7c9c8e7fb08774d657b6cfb5733ee3b4

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AdWords API Insert Keywords = UNEXPECTED INTERNAL API ERROR

[MaxT]

Hi,

I'm inserting batches of multiple keywords trough the AdGroupCriterion
Service.
Unfortunately the system is returning more and more UNEXPECTED
INTERNAL API ERROR's
I tried to add about 4 keywords, and 70% of this operations
returned this error..

I read a lot about this error, and if i'm right it is not my fault.
I tried inserting keywords in batches of 10/20/50/100 and all these
different settings keeps returning there errors.
Can someone please help me, as this is getting very annoying.

My last 2 Request ID's:
57c98e01c76a54563e46e39cf073a03e
7c9c8e7fb08774d657b6cfb5733ee3b4

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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[AdWords API Advisor]

All,

Please see the following thread for information and updates regarding
this issue: 
http://groups.google.com/group/adwords-api/browse_thread/thread/1a20eb226888be16.

Best,
- Eric Koleda, AdWords API Team

On Aug 13, 9:31 am, "Sreenu Daram"  wrote:
> I have tried many times to resubmit but got the same error.
> Did you find any thing wrong in this ??
>
> Thanks & Regards,
> Sreenu Daram ,  Sr. Software Engineer
> Cybage Software Pvt. Ltd. (An SEI-CMMI Level 5 assessed & ISO 27001 Company ),
> Hyderabad, India
> Phone(O) : 91-40-66294100 Ext:4047
> Mobile:91-9949918983
>
>
>
> -Original Message-
> From: adwords-api@googlegroups.com [mailto:adwords-...@googlegroups.com] On 
> Behalf Of dshevnock
> Sent: Thursday, August 13, 2009 5:32 PM
> To: AdWords API Forum
> Subject: AdWords API Re: UNEXPECTED INTERNAL API ERROR
>
> On Aug 13, 7:38 am, Exiges  wrote:
> > I'm having exactly the same problem when adding an AdGroup
>
> > Have you tried resubmitting the same request ?
>
> > When I resubmit exactly the same request, it's accepted..
>
> > Not ideal
>
> I am experiencing a similar issue when attempting to add a new AdGroup
> Criterion. My first call this morning was successful, but all
> subsequent requests received the internal error back.
>
> "Legal Disclaimer: This electronic message and all contents contain 
> information from Cybage Software Private Limited which may be privileged, 
> confidential, or otherwise protected from disclosure. The information is 
> intended to be for the addressee(s) only. If you are not an addressee, any 
> disclosure, copy, distribution, or use of the contents of this message is 
> strictly prohibited. If you have received this electronic message in error 
> please notify the sender by reply e-mail to and destroy the original message 
> and all copies. Cybage has taken every reasonable precaution to minimize the 
> risk of malicious content in the mail, but is not liable for any damage you 
> may sustain as a result of any malicious content in this e-mail. You should 
> carry out your own malicious content checks before opening the e-mail or 
> attachment."www.cybage.com
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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[Sreenu Daram]

I have tried many times to resubmit but got the same error.
Did you find any thing wrong in this ??

Thanks & Regards,
Sreenu Daram ,  Sr. Software Engineer
Cybage Software Pvt. Ltd. (An SEI-CMMI Level 5 assessed & ISO 27001 Company ),
Hyderabad, India
Phone(O) : 91-40-66294100 Ext:4047
Mobile:91-9949918983


-Original Message-
From: adwords-api@googlegroups.com [mailto:adwords-...@googlegroups.com] On 
Behalf Of dshevnock
Sent: Thursday, August 13, 2009 5:32 PM
To: AdWords API Forum
Subject: AdWords API Re: UNEXPECTED INTERNAL API ERROR


On Aug 13, 7:38 am, Exiges  wrote:
> I'm having exactly the same problem when adding an AdGroup
>
> Have you tried resubmitting the same request ?
>
> When I resubmit exactly the same request, it's accepted..
>
> Not ideal

I am experiencing a similar issue when attempting to add a new AdGroup
Criterion. My first call this morning was successful, but all
subsequent requests received the internal error back.


"Legal Disclaimer: This electronic message and all contents contain information 
from Cybage Software Private Limited which may be privileged, confidential, or 
otherwise protected from disclosure. The information is intended to be for the 
addressee(s) only. If you are not an addressee, any disclosure, copy, 
distribution, or use of the contents of this message is strictly prohibited. If 
you have received this electronic message in error please notify the sender by 
reply e-mail to and destroy the original message and all copies. Cybage has 
taken every reasonable precaution to minimize the risk of malicious content in 
the mail, but is not liable for any damage you may sustain as a result of any 
malicious content in this e-mail. You should carry out your own malicious 
content checks before opening the e-mail or attachment."
www.cybage.com 



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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[dshevnock]

Actually, I was mistaken, attempting to duplicate a name in the
AdGroupService would generate 'DUPLICATE_ADGROUP_NAME' reason. If
attempting to reuse a campaign name in the CampaignService a
'DUPLICATE_CAMPAIGN_NAME' reason would be returned. However, the
reason being returned through the ApiExceptionFault is
'UNEXPECTED_INTERNAL_API_ERROR'.

On Aug 13, 8:24 am, dshevnock  wrote:
> In theory, if this was a duplicate name issue for either an AdGroup or
> Campaign, a different error would be generated rather than an Internal
> API Error response. I may be mistaken, but a DistinctError would be
> returned in this scenario. Ofcourse, this is all under the assumption
> that the API is functioning normally.

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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[dshevnock]

In theory, if this was a duplicate name issue for either an AdGroup or
Campaign, a different error would be generated rather than an Internal
API Error response. I may be mistaken, but a DistinctError would be
returned in this scenario. Ofcourse, this is all under the assumption
that the API is functioning normally.

On Aug 13, 8:06 am, Vinczente  wrote:
> Did you know that Campaign names and AdGroup names have to be unique ?
>
> On Aug 13, 1:02 pm, dshevnock  wrote:
>
> > On Aug 13, 7:38 am, Exiges  wrote:
>
> > > I'm having exactly the same problem when adding an AdGroup
>
> > > Have you tried resubmitting the same request ?
>
> > > When I resubmit exactly the same request, it's accepted..
>
> > > Not ideal
>
> > I am experiencing a similar issue when attempting to add a new AdGroup
> > Criterion. My first call this morning was successful, but all
> > subsequent requests received the internal error back.
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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[Vinczente]

Did you know that Campaign names and AdGroup names have to be unique ?

On Aug 13, 1:02 pm, dshevnock  wrote:
> On Aug 13, 7:38 am, Exiges  wrote:
>
> > I'm having exactly the same problem when adding an AdGroup
>
> > Have you tried resubmitting the same request ?
>
> > When I resubmit exactly the same request, it's accepted..
>
> > Not ideal
>
> I am experiencing a similar issue when attempting to add a new AdGroup
> Criterion. My first call this morning was successful, but all
> subsequent requests received the internal error back.
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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[dshevnock]

On Aug 13, 7:38 am, Exiges  wrote:
> I'm having exactly the same problem when adding an AdGroup
>
> Have you tried resubmitting the same request ?
>
> When I resubmit exactly the same request, it's accepted..
>
> Not ideal

I am experiencing a similar issue when attempting to add a new AdGroup
Criterion. My first call this morning was successful, but all
subsequent requests received the internal error back.
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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[Exiges]

I'm having exactly the same problem when adding an AdGroup

Have you tried resubmitting the same request ?

When I resubmit exactly the same request, it's accepted..

Not ideal
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AdWords API UNEXPECTED INTERNAL API ERROR

[Sreenu Daram]

Hi,
I am trying to add or get a campaign in sandbox using java api v200906.
In both cases I am getting 'UNEXPECTED INTERNAL API ERROR'. I am giving
you xml request and responses. Please help me in this what might be the
wrong in the request ?

Adding a Campaign :

[13 Aug 2009 11:13:07,491 - DEBUG]
http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>http://schemas.xmlsoap.org/soap/actor/next";
soapenv:mustUnderstand="0"
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v200906";>https://adwords.google.com/api/adwords/cm/v200906";>...@.com++inr
http://www.abc.comhttps://adwords.google.com/api/adwords/cm/v200906";>ADDSample
CampaignACTIVEDAILY5000STANDARD
https://adwords.google.com/api/adwords/cm/v200906"/>

[13 Aug 2009 11:13:07,491 - DEBUG]

http://schemas.xmlsoap.org/soap/envelope/";>soap:ServerInternalApiError.UN
EXPECTED_INTERNAL_API_ERROR @ https://adwords.google.com/api/adwords/cm/v200906";>Inter
nalApiError.UNEXPECTED_INTERNAL_API_ERROR @
ApiExceptionhttp://www.w3.org/2001/XMLSchema-instance";>InternalApiErrorUNEXPECTED_IN
TERNAL_API_ERROR

Thanks & Regards,
Sreenu Daram ,  Sr. Software Engineer
Cybage Software Pvt. Ltd. (An SEI-CMMI Level 5 assessed & ISO 27001
Company ),
Hyderabad, India
Phone(O) : 91-40-66294100 Ext:4047
Mobile:91-9949918983


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