Re: ServiceDesk 7 Requestor Console customization question - SRMS ?
Hi Colin... BMC Service Request Management 2.0 replaces the original Requester Console. It has just recently been released and is the newest expansion of the ITSM Suite. This feature truly makes the Service Desk the SPOC (Single Point Of Contact). The BMC guys have packed their bags and are going on a road trip to Demo this new module... Try this link: http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_148332_0,00.html Once configured properly - all the end user will need to do is make a selection from a service catalog (from a fancy new interface) - then a service request is opened. Behind the scenes you can define whether or not a incident, change or work order template (AOT - Application Object Template) will be opened. I have created Service Request Definitions(SRD) that open multiple change requests, multiple work orders, and other SRDs (i.e. in the case of a New Hire). Let me know what you think... On Jun 1, 1:36 pm, Chapman, Colin [EMAIL PROTECTED] wrote: Elry, thanks for your reponse. How can I tell if we have SRMS ? Is it part of the ITSM Suite ? Looking at the Remedy website it says the IT Service Managemennt suite consists of: Service Desk (Incident and Problem Management) Change Management Asset Management Service Level Management and I think we only have Service Desk. thank you Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Friday, June 01, 2007 9:35 AM To: [EMAIL PROTECTED] Subject: Re: ServiceDesk 7 Requestor Console customization question Hey Colin... If you are on version 7 - are you using the new SRMS (Service Request Management System)? This new system allows the User to select from a service catalog of Service Request Definitions. These Service Request Definitions are built on a process model that allows you to embed incident, change, and work order templates seamlessly into the Service Request. To the end user it looks like they are creating a simple request, but in the background based on the service catalog item chosen - the Service Request Definition will allow for the background creation of a request in any of the modules (even multiple request creation can be done). Note: if you are using SRMS 7 or plan to install it - it will disable the old Requester Console. On May 31, 10:50 pm, Chapman, Colin [EMAIL PROTECTED] wrote: My college has just requested that the Requestor Console use the Incident Templates instead of the Summary Definitions, meaning when someone enters a Request they get to pick from Incident Templates instead of Summary Definitions. I think I can figure a way how to do this, but my question, since I'm not so familiar with handling help desk tickets, is this a valid request ? We are currently using HelpDesk 5 in production and have ServiceDesk 7 on a test server, and not much testing has been done. We are still really in the configuration phase, configuring Incident Manager so it will work for us. Up to now the customizations requested have been only tweaks, but this seems a major change to the way Incident Manager has been designed to operate. tia Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Warning 69
Hi dear listers Some times when I save a form in my remedy Administrator appear this warning Creation of one of the SQL views for the form failed within the SQL database. Operation was completed successfully, but the SQL view is not in place. This happen with some forms, not at all, and I have not problems wiht this warning. I want to know why happen that and if there is a solution for don't appear this warning My system is: ARS Server 7.0 Oracle 10g Windows 2003 server Thanks in advance, ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Using SAP web services in Remedy.
Hi, hopefully someones done this before and can shed some light. I'm trying to consume a web service provided by SAP, when I put the URL in a remedy web service object to test, I get a prompt for a login and password (a dialog box, looks a lot like a NT login box),I enter my user id and password and get the WSDL back. When I try to use the web service in a filter I get an error 401. A co-worker sent me the WSDL, and I loaded it no problem in the filter. I did the mapping no problem, when I tried to trigger the filter (in the user tool)I get an error message back saying Un-Authorized. I've added the SAP login and password to the Mid-Tier Web service anonymous access and still no luck. Has anyone else come acrosss this? Does anyone have any suggestions? I talked to our SAP people and in their logs they aren't seeing anything. So I can't even tell what's being passed to the Web Serivce. Thanks, Randy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Warning 69
This can happend if you have a system ugraded from oracle 7.x. You get this warning if there is any LONG RAW fields on the forms(forms created years ago...). You then need to convert the LONG RAW fields to CLOB -- Jarl On 6/2/07, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi dear listers Some times when I save a form in my remedy Administrator appear this warning Creation of one of the SQL views for the form failed within the SQL database. Operation was completed successfully, but the SQL view is not in place. This happen with some forms, not at all, and I have not problems wiht this warning. I want to know why happen that and if there is a solution for don't appear this warning My system is: ARS Server 7.0 Oracle 10g Windows 2003 server Thanks in advance, ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ServiceDesk 7 Requestor Console customization question - SRMS ?
There are three SRM products that I know about: - BMC SRM - - Kinetic Request - http://www.kineticdata.com/request.html - TuringSMI SRM I sat through a demo of the Kinetic Data product. I really like the web interface the product offers. It's a non-midtier approach, and that's the main reason I like it; it's lean and fast and has greater browser compatibility. The back-end uses meta-data to generate the web interface. The meta-data is managed through the user tool. You can generate branches in the questioning you provide, then generate none or many requests based on the information collected from the end user. I think (though I haven't seen the other two offerings) one of the advantages of this product is the turnaround time of generating a request template. No workflow, no form view cleanup/management; just enter the data and activate the template. One other advantage to this approach that I see is the upgradability of the product through the release cycle of the BMC ITSM and Kinetic Request products. The entire app is driven by meta-data, meaning that upgrading will only require updates to this meta-data; Kinetic has staged the product in a way that offers an upgrade path that I wish the BMC product offerings could offer. I can't speak for Kinetic's offerings as to the available upgrade paths, but this is one thing that sticks out to me. Axton Grams On 6/2/07, Elry [EMAIL PROTECTED] wrote: Hi Colin... BMC Service Request Management 2.0 replaces the original Requester Console. It has just recently been released and is the newest expansion of the ITSM Suite. This feature truly makes the Service Desk the SPOC (Single Point Of Contact). The BMC guys have packed their bags and are going on a road trip to Demo this new module... Try this link: http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_148332_0,00.html Once configured properly - all the end user will need to do is make a selection from a service catalog (from a fancy new interface) - then a service request is opened. Behind the scenes you can define whether or not a incident, change or work order template (AOT - Application Object Template) will be opened. I have created Service Request Definitions(SRD) that open multiple change requests, multiple work orders, and other SRDs (i.e. in the case of a New Hire). Let me know what you think... On Jun 1, 1:36 pm, Chapman, Colin [EMAIL PROTECTED] wrote: Elry, thanks for your reponse. How can I tell if we have SRMS ? Is it part of the ITSM Suite ? Looking at the Remedy website it says the IT Service Managemennt suite consists of: Service Desk (Incident and Problem Management) Change Management Asset Management Service Level Management and I think we only have Service Desk. thank you Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Friday, June 01, 2007 9:35 AM To: [EMAIL PROTECTED] Subject: Re: ServiceDesk 7 Requestor Console customization question Hey Colin... If you are on version 7 - are you using the new SRMS (Service Request Management System)? This new system allows the User to select from a service catalog of Service Request Definitions. These Service Request Definitions are built on a process model that allows you to embed incident, change, and work order templates seamlessly into the Service Request. To the end user it looks like they are creating a simple request, but in the background based on the service catalog item chosen - the Service Request Definition will allow for the background creation of a request in any of the modules (even multiple request creation can be done). Note: if you are using SRMS 7 or plan to install it - it will disable the old Requester Console. On May 31, 10:50 pm, Chapman, Colin [EMAIL PROTECTED] wrote: My college has just requested that the Requestor Console use the Incident Templates instead of the Summary Definitions, meaning when someone enters a Request they get to pick from Incident Templates instead of Summary Definitions. I think I can figure a way how to do this, but my question, since I'm not so familiar with handling help desk tickets, is this a valid request ? We are currently using HelpDesk 5 in production and have ServiceDesk 7 on a test server, and not much testing has been done. We are still really in the configuration phase, configuring Incident Manager so it will work for us. Up to now the customizations requested have been only tweaks, but this seems a major change to the way Incident Manager has been designed to operate. tia Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] __
Re: ServiceDesk 7 Requestor Console customization question - SRMS ?
Did they bring it out with reasonable pricing, or is it still as astronomical as they estimated several months ago during product preview briefings? My first impression was that it would not matter how good it was - only the most massively funded operations were going to be able to afford it, rather like Service Impact Manager. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Saturday, June 02, 2007 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: ServiceDesk 7 Requestor Console customization question - SRMS ? Hi Colin... BMC Service Request Management 2.0 replaces the original Requester Console. It has just recently been released and is the newest expansion of the ITSM Suite. This feature truly makes the Service Desk the SPOC (Single Point Of Contact). The BMC guys have packed their bags and are going on a road trip to Demo this new module... Try this link: http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_14 8332_0,00.html Once configured properly - all the end user will need to do is make a selection from a service catalog (from a fancy new interface) - then a service request is opened. Behind the scenes you can define whether or not a incident, change or work order template (AOT - Application Object Template) will be opened. I have created Service Request Definitions(SRD) that open multiple change requests, multiple work orders, and other SRDs (i.e. in the case of a New Hire). Let me know what you think... On Jun 1, 1:36 pm, Chapman, Colin [EMAIL PROTECTED] wrote: Elry, thanks for your reponse. How can I tell if we have SRMS ? Is it part of the ITSM Suite ? Looking at the Remedy website it says the IT Service Managemennt suite consists of: Service Desk (Incident and Problem Management) Change Management Asset Management Service Level Management and I think we only have Service Desk. thank you Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Friday, June 01, 2007 9:35 AM To: [EMAIL PROTECTED] Subject: Re: ServiceDesk 7 Requestor Console customization question Hey Colin... If you are on version 7 - are you using the new SRMS (Service Request Management System)? This new system allows the User to select from a service catalog of Service Request Definitions. These Service Request Definitions are built on a process model that allows you to embed incident, change, and work order templates seamlessly into the Service Request. To the end user it looks like they are creating a simple request, but in the background based on the service catalog item chosen - the Service Request Definition will allow for the background creation of a request in any of the modules (even multiple request creation can be done). Note: if you are using SRMS 7 or plan to install it - it will disable the old Requester Console. On May 31, 10:50 pm, Chapman, Colin [EMAIL PROTECTED] wrote: My college has just requested that the Requestor Console use the Incident Templates instead of the Summary Definitions, meaning when someone enters a Request they get to pick from Incident Templates instead of Summary Definitions. I think I can figure a way how to do this, but my question, since I'm not so familiar with handling help desk tickets, is this a valid request ? We are currently using HelpDesk 5 in production and have ServiceDesk 7 on a test server, and not much testing has been done. We are still really in the configuration phase, configuring Incident Manager so it will work for us. Up to now the customizations requested have been only tweaks, but this seems a major change to the way Incident Manager has been designed to operate. tia Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Get Rid of the Splash Screen on User Tool
Hello, I have simillar question to you . I want to have one logging page for several application and I used the code. but the problem is that after one minute the form is closed and session is closed. Is there any timeout for this API? why this happens? Can you give me a hint on this? Thanks in advance. -- View this message in context: http://www.nabble.com/Get-Rid-of-the-Splash-Screen-on-User-Tool-tf2192617.html#a10933868 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
COM Automation
Hello, I have simillar question to you . I want to have one logging page for several application and I used the code. but the problem is that after one minute the form is closed and session is closed. Is there any timeout for this API? why this happens? Can you give me a hint on this? Thanks in advance. -- View this message in context: http://www.nabble.com/COM-Automation-tf2765015.html#a10933888 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
