Re: Tomcat issue
Below points will help to access midtier using https (secure). 1. Stop the tomcat - if it is up and running. 2. Run Keytool Command (search for keytool.exe on box where tomcat running) to create a certificate keystore as mentioned below from command prompt on which tomcat/midtier is running. keytool -genkey -alias tomcat -keyalg RSA -keystore \path\to\my\keystore file NOTE: C:\Build\patch\keystore - C:\Build\patch\ is path and keystore is the file name No need to create keystore file manually Enter keystore password: changeit (you can give any password) Re-enter new password: changeit (same password to be given here) 3. Uncomment the SSL HTTP/1.1 Connector entry in $CATALINA_HOME/conf/server.xml and tweak as necessary. Connector port=8443 protocol=HTTP/1.1 SSLEnabled=true maxThreads=150 scheme=https secure=true clientAuth=false sslProtocol=TLS keystoreFile=C:\Build\patch\keystore KeyAlias=tomcat KeystorePass=changeit/ 4. Restart tomcat 5. Now access midtier with secured URL https://midtiername:8443 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: 06 May 2015 00:26 To: arslist@ARSLIST.ORG Subject: Tomcat issue Hello You need to generate SSL certificates or use a reverse proxy where SSL is terminated (the common option in enterprises). Lots of tutorials on both in Google. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What Companies use a BMC Remedy FrontEnd?
google inurl: arsys -John On Tue, May 5, 2015 at 12:23 PM, Gordon Frank gjj...@gmail.com wrote: ** What companies use a BMC Remedy FrontEnd for their external webpages? I've heard that there are a few and I'd like to look at their home page. The rumor mill mentioned a few, but ARSList is big enough that several of you are probably using it. What are you experiences? -- [image: Crab] Gordon M. Frank ITIL V3 Foundation Certified Security + Certified _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- http://keg.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Half the screen is missing.
Teresa, I don't have a definite answer for you, but anecdotal evidence when this type of issue has been encountered is some confusion/conflict with caching of definitions on the mid-tier or user's browser. The problem can come and go - but does tend to occur when there has been a change to a form. The best suggestion I have is to consider upgrading to the 8.1 sp2 version of the mid-tier. JUST the mid-tier is needed. You do not need to upgrade anything else in your environment. We found some behavior of caching that was unexpected and we added additional logic to work around that in the 8.1 sp1 release and fixed one final issue with images in the 8.1 sp2 release. The biggest unexpected behavior was with how browser caches work. We have dynamic pages that change contents but do not change the URL. Well, the way things work in the browser cache is that if the URL is not changed, then the system is happy with a cached copy of the page and doesn't get a new one. So, until things timeout (generally in the 1 day range), there is a mismatch. We have added additional logic to check independently of the browser caching and force an update if there has been a change in the newer version of the mid-tier logic. We have found that the different issues of not showing changes or of showing pages that were partially there or similar issues have simply stopped happening with the 8.1 sp2 or later version of the mid-tier. Customers who had repeated intermittent problems no longer have them. Customers who had to frequently flush cache on the mid-tier to bring back consistency no longer need to do that. I cannot say for sure that you are encountering issues that this upgrade will help. I can say there is absolutely no downside to an upgrade of the mid-tier and it does not affect the applications or server or the running of your server or applications. (OK, there may be if there is some minimum version of some browser or servlet engine that changes between the release you are on and the 8.1 sp2 minimum versions and you must support earlier versions - and then you can have some 8.1 sp2 midtiers and an older midtier and have folks with say the older browser versions go to the older midtier and everyone on more current versions go to 8.1 sp2 midtier). Just some thoughts and ideas. You may consider doing a flush cache operation on your midtiers (you must do this on all of them if you have multiple) and clearing the browser cache on users who are having the issue will correct the problem for the moment. So, that could be an immediate workaround. Some ideas to consider Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Friday, May 01, 2015 9:10 AM To: arslist@ARSLIST.ORG Subject: Half the screen is missing. ** Has anyone else experienced this? In 8.1.0 when some of our uses login to ITSM and they go to create an Incident and the display has everything in it Except the Tabs are not displaying at all. They can still create a ticket if they use the quick links to create their Operational Cats and Product Cats. The process bar is still there but the tabs that go under that are missing. We have tried to recreate the people record and that has worked for some but we still have others that it is not working for. We just went live this last weekend. Thanks, Teresa _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?
Thanks very much Kunal! I will be working on this today and on a side note my plan is to jump straight to v9 as soon as we have the cycles to do so. It will be very “fun” as we don’t have overlays on our current version. :/ -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das Sent: Tuesday, May 05, 2015 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** Hello Rick, Since you are using a historical version of Remedy 7.0.3 and like you have understood from BMC community blog that you can get this functionality by custom approval process. Well you can still get this done by base forms. As you are in version 7.0.3, then go to this form SYS:Status Transition Rules a sort with CHG:Infrastructure Change. You will notice all the status transition for Change Management. This form stores the valid status transitions. So a record with status Enabled in this form means, it is a valid transition and if you want to block a status transition, then you need to test the same and check this fits well for your business need. This form was being used for CM till release 7.6.00. However from 7.6.Patch1 onwards, this form is no more used by CM. The form now used by CM is SYS:Status Flow Transition Rules. The basic concept remains the same. Having said that, getting prepared for Remedy latest 8.1 SP2 would be best, unless you wish to go for upcoming 9.0. I am sure you will like it :) Hope this helps. Regards, Kunal Das Looking for that extra advantage? Then take the time to visit https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support where you can meet your peers on the BMC communities, share opportunities challenges and realize more value from BMC Remedy products. BMC Remedy Service Support Communities include : Remedy Service Desk (Incident Problem Management), Asset Management, Change Release Management, Knowledge Management, Service Request Management, Process Designer, and IT Business Management. On Tue, May 5, 2015 at 8:20 PM, Rick Westbrock rwestbr...@24hourfit.commailto:rwestbr...@24hourfit.com wrote: ** Thanks Raj and Rick, I did think of that but there are so many intermediate status values that we don’t use there would be a lot of inefficient clicking of the “Next” button on the flow bar that I am trying to find a way around that. However in order to gate the changes properly I may indeed have to go down that route. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, May 05, 2015 5:56 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** The easiest solution can be to disable status filed and only process bar flow change should be allowed. -Raj From: Rick Westbrock-5 [via ARS (Action Request System)] [mailto:ml-node+mailto:ml-node%2B[hidden email]http://user/SendEmail.jtp?type=nodenode=121688i=0] Sent: Tuesday, May 05, 2015 04:36 To: Hiremath, Raj Subject: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** Everybody dust off your way back machines as I have a question regarding Change Management in ITSM 7.0.3 regarding status transitions. I have set up an approval process that pauses the status at Scheduled for Approval so as the CRQ progresses it hits this status and approvals are generated. Once all approvals are in the status goes to Scheduled and proceeds from there. For the life of me I can't figure out how to prevent users from just changing the status of their change from an early status (I don't know, Draft for example) directly to Implementation in Progress. I have poked around supporting forms like Process Flow Structure Setup and Status Relationships but just can't seem to grok it yet. I can certainly write custom workflow to do this but prefer to do it in configuration if possible. This article The Pulse: BMC Remedy Change Management – Custom Process Flowhttps://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2014/01/27/the-pulse-bmc-remedy-change-management-custom-process-flow was very helpful however our ITSM version is so old there is no Process Flow Configuration option available as described in the article. Any suggestions are more than welcome, I am assuming there is a way to do this in configuration rather than writing custom workflow to enforce the business rule. In the future there will be a different approval process where a change may have to pause at Scheduled for Review for a first set of tech review approvals, then pause again later for the business approvals when it reaches Scheduled for Approval. Regards, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the
Steps to migrate SRM 2.2 AIF Services to 8.1
Anyone had success migrating custom AIF Services from SRM 2.2 to 8.1? If so, what steps were taken to minimize any manual recreation of objects? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
