Re: DWPA Cart Order # in SmartIT

2018-09-14 Thread Maheshwari Lakshmanan 
Thanks Guru, will try this out

Rgds,
LM

On Sat 15 Sep, 2018, 1:02 AM ,  wrote:

> Hi,
>
>
>
> To get the order number, you can modify the OOTB filter :
> SRM:SRI:CreateRequest_100_CreateRequest`! , can you check if map cartID =
> $cartID$ and $CartInstanceID$ are mapped.
>
> I think that got it working for us.
>
>
>
> Regards,
>
> Guru
>
>
>
> *From:* ARSList  *On Behalf Of *Maheshwari
> Lakshmanan
> *Sent:* 14 September 2018 20:09
> *To:* ARSList 
> *Subject:* Re: DWPA Cart Order # in SmartIT
>
>
>
> Hi Kevin,
>
>
>
> Yes you get one Order number, 2 Request numbers(one SB, one regular SRM
> request number) and if it is fulfilled via an incident, that number too.
>
> We intend to use the SRM request number as end-user tracker number now.
>
>
>
> In some cases, the user is expected to use the Add to Cart option and
> submit multiple requests together. The problem we have right now is -
> though cart option is really helpful in tracking multiple related requests
> with one Order number, this Order number remains in DWPA - there is
> absolutely no way to trace this Order number from SmartIT/fulfillment
> tickets.
>
> Unless anybody can suggest otherwise that is.
>
>
>
> Regards,
>
> Maheshwari L
>
>
>
> On Fri 14 Sep, 2018, 11:53 PM Kevin Candelaria,  wrote:
>
> Same battle I have,
>
>
>
> Import an SRM item that generates an incident into DWP, you get DWP Order
> ID, SRM Request ID, Incident ID.
>
>
>
> What do you give the client... sigh..
>
>
>
>
>
>
>
> --
>
> *From:* ARSList  on behalf of Maheshwari
> Lakshmanan 
> *Sent:* Friday, September 14, 2018 9:40 AM
> *To:* ARSList
> *Subject:* DWPA Cart Order # in SmartIT
>
>
>
> Hi Listers,
>
>
>
> Is the Order number in DWPA available in any of the Remedy forms? We want
> to make use of multiple request submission and also track their fulfillment
> easily. Now it appears that order number is SB-specific and doesn't flow
> back to ITSM.
>
> Using DWPA1802
>
>
>
> Regards,
>
> LM
>
> --
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>
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RE: DWPA Cart Order # in SmartIT

2018-09-14 Thread guruprasad 
Hi,

 

To get the order number, you can modify the OOTB filter : 
SRM:SRI:CreateRequest_100_CreateRequest`! , can you check if map cartID = 
$cartID$ and $CartInstanceID$ are mapped.

I think that got it working for us.

 

Regards,

Guru

 

From: ARSList  On Behalf Of Maheshwari Lakshmanan
Sent: 14 September 2018 20:09
To: ARSList 
Subject: Re: DWPA Cart Order # in SmartIT

 

Hi Kevin,

 

Yes you get one Order number, 2 Request numbers(one SB, one regular SRM request 
number) and if it is fulfilled via an incident, that number too.

We intend to use the SRM request number as end-user tracker number now.

 

In some cases, the user is expected to use the Add to Cart option and submit 
multiple requests together. The problem we have right now is - though cart 
option is really helpful in tracking multiple related requests with one Order 
number, this Order number remains in DWPA - there is absolutely no way to trace 
this Order number from SmartIT/fulfillment tickets.

Unless anybody can suggest otherwise that is.

 

Regards,

Maheshwari L

 

On Fri 14 Sep, 2018, 11:53 PM Kevin Candelaria, mailto:ke...@temple.edu> > wrote:

Same battle I have, 

 

Import an SRM item that generates an incident into DWP, you get DWP Order ID, 
SRM Request ID, Incident ID.

 

What do you give the client... sigh..

 




 


  _  


From: ARSList mailto:arslist-boun...@arslist.org> 
> on behalf of Maheshwari Lakshmanan mailto:msja...@gmail.com> >
Sent: Friday, September 14, 2018 9:40 AM
To: ARSList
Subject: DWPA Cart Order # in SmartIT 

 

Hi Listers, 

 

Is the Order number in DWPA available in any of the Remedy forms? We want to 
make use of multiple request submission and also track their fulfillment 
easily. Now it appears that order number is SB-specific and doesn't flow back 
to ITSM. 

Using DWPA1802

 

Regards,

LM

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Re: DWPA Cart Order # in SmartIT

2018-09-14 Thread Maheshwari Lakshmanan 
Hi Kevin,

Yes you get one Order number, 2 Request numbers(one SB, one regular SRM
request number) and if it is fulfilled via an incident, that number too.
We intend to use the SRM request number as end-user tracker number now.

In some cases, the user is expected to use the Add to Cart option and
submit multiple requests together. The problem we have right now is -
though cart option is really helpful in tracking multiple related requests
with one Order number, this Order number remains in DWPA - there is
absolutely no way to trace this Order number from SmartIT/fulfillment
tickets.
Unless anybody can suggest otherwise that is.

Regards,
Maheshwari L

On Fri 14 Sep, 2018, 11:53 PM Kevin Candelaria,  wrote:

> Same battle I have,
>
>
>
> Import an SRM item that generates an incident into DWP, you get DWP Order
> ID, SRM Request ID, Incident ID.
>
>
>
> What do you give the client... sigh..
>
>
>
>
>
>
> --
> *From:* ARSList  on behalf of Maheshwari
> Lakshmanan 
> *Sent:* Friday, September 14, 2018 9:40 AM
> *To:* ARSList
> *Subject:* DWPA Cart Order # in SmartIT
>
> Hi Listers,
>
> Is the Order number in DWPA available in any of the Remedy forms? We want
> to make use of multiple request submission and also track their fulfillment
> easily. Now it appears that order number is SB-specific and doesn't flow
> back to ITSM.
> Using DWPA1802
>
> Regards,
> LM
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: DWPA Cart Order # in SmartIT

2018-09-14 Thread Kevin Candelaria 
Same battle I have,



Import an SRM item that generates an incident into DWP, you get DWP Order ID, 
SRM Request ID, Incident ID.



What do you give the client... sigh..







From: ARSList  on behalf of Maheshwari Lakshmanan 

Sent: Friday, September 14, 2018 9:40 AM
To: ARSList
Subject: DWPA Cart Order # in SmartIT

Hi Listers,

Is the Order number in DWPA available in any of the Remedy forms? We want to 
make use of multiple request submission and also track their fulfillment 
easily. Now it appears that order number is SB-specific and doesn't flow back 
to ITSM.
Using DWPA1802

Regards,
LM
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DWPA Cart Order # in SmartIT

2018-09-14 Thread Maheshwari Lakshmanan 
Hi Listers,

Is the Order number in DWPA available in any of the Remedy forms? We want
to make use of multiple request submission and also track their fulfillment
easily. Now it appears that order number is SB-specific and doesn't flow
back to ITSM.
Using DWPA1802

Regards,
LM
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