Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line
Ibrahim, the reason your original command did not work was because you used a lower case -m. In your snippet below you changed it to -M which is why it now works. -m and -M are mutually exclusive. (I believe there is a note stating this in the documentation somewhere) -m denotes the mapping name, which is typically not the same as the mapping file name -M denotes the file name of the mapping file When you are using -m the import tool will look for all the mapping files in the directory specified, open them up and compare your value for -m against the name *inside* the file. If they match it then uses that mapping file. -M on the other hand will only try to use the specified file and nothing else. In general, it's better to use -M and specify the full path to the actual file (no need to use -d then). It resolves a lot of ambiguity, since -m might have unintended results if you have 2 mapping files in the directory that has the same name inside. Calman On 10-09-07 3:55 PM, Ibrahim Akar wrote: ** Problem fixed. I created a bat file called "Do-Not-Delete.bat" which is basically this cd\ cd C:\Program Files\BMC Software\ARSystem\dataimporttool DataImport.bat -x myServerName -a 2116 -u myAdminUser -p myAdminPass -l "c:\temp\import.log" -M Logistics.armx -d "C:\Program Files\BMC Software\ARSystem\dataimporttool" -o "C:\Program Files\BMC Software\ARSystem\dataimporttool\LogisticsImport.csv" I changed my Run Process command line to c:\Do-Not-Delete.bat and it works. Thanks for all that tried to help. -- -Ibrahim Akar PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
To get a human readable string for a QualifierInfo object use
ARServerUser.formatQualification();
>From the JavaDocs for the method:
Stringcom.bmc.arsys.api.
ARServerUser
.formatQualification(Stringform,
Objectqualification)
throws
ARException
Formats an internal representation of a qualifier to a readable String
Parameters: *form* Form against which this qualification is defined *
qualification* given qualification - it can be an encoded qualification
representation (String) or a QualifierInfo object Returns: Readable
qualification string Throws:
ARException-
in case of formatting errors
In your code below, you can do it by using the following line:
System.out.println(context.formatQualification(aLinkObjs.get(i).getPrimaryForm(),
aLinkObjs.get(i).getQualifier()) );
Hope that helps.
Calman
On Tue, Oct 27, 2009 at 8:14 AM, LJ Longwing wrote:
> **
> Wow...ask a tough oneoktook me FOREVER to figure out
> Qualifiersbut here is basically what you need to do.
>
> A QualifierInfo object has three main parts, LeftOperand, Operation, and
> RightOperand. To explain these parts I will give you an example
>
> ('Status' = "Fixed") AND ('Create Date' < $DATE$)
>
> Ok, if that is your QualifierInfo object, here are your pieces
>
> LeftOperand = ('Status' = "Fixed")
> Operation = AND
> RightOperand = ('Create Date' < $DATE$)
>
> So, what I have done in several programs now is to write an iterative
> subroutine, if you check the operation to determine if it is a relational
> operation (< > = != etc). If it's not, I throw RightOperand back into the
> sub till it is, If it is then you know you are down to a single operand, and
> then you can parse the field/value on left and right for what you want to
> check/test for.
>
> Please let me know if this helps anyit's still a bit fuzzy in my head,
> but I understand it well enough as it is to do what I need to do.
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *David Morgan
> *Sent:* Tuesday, October 27, 2009 8:33 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Java API for ARS - How to obtain a Run-If line from an Active
> Link (for example)
>
> **
>
> Hi ARSListers,
>
>
>
> I have been looking at the Java API but am stumped by Qualifiers.
>
>
>
> String name1 = "Demo";
>
> String swd = "etno";
>
> String sname = "dclha002";
>
> Integer tcpport = 8001;
>
> Integer rpcnum = 0;
>
>
>
>
>
> ARServerUser context=new ARServerUser(name1,swd,"",sname, tcpport);
>
> // Check and verify user login:
>
> try {
>
>// If User Pass/Acct name is wrong, this gens an error.
>
>context.login();
>
>
>
> } catch( ARException e ) {
>
>System.out.println( "Login Error : " + " Possible Bad password or
> acct name. " );
>
>//This return ends all further processing and exits...
>
> return;
>
> }
>
> List aLinkObjs=context.getListActiveLinkObjects("AST:WorkLog");
>
> int x = 0;
>
> for (int i = 0; i < aLinkObjs.size(); i++) {
>
> System.out.format("\n%20s%60s\n\n", i, aLinkObjs.get(i).getName());
>
> //ActiveLink alink = aLinkObjs.get(x);
>
>
>
> try{
>
> QualifierInfo encryptedQual =
> aLinkObjs.get(i).getQualifier();
>
> System.out.println(encryptedQual.toString() );
>
> RelationalOperationInfo qualEnglish =
> encryptedQual.getRelationalOperationInfo();
>
>
>
> System.out.println("Qual : "+ qualEnglish.toString());
>
> } catch (Exception e){
>
> System.out.println("no Qualification\n");
>
> }
>
>
>
>
>
> if (aLinkObjs.get(i).toString().contentEquals("ASI:AWL:Close_100") ) {
>
> x = i ;
>
>// System.out.println(x);
>
> }
>
> }
>
> context.logout();
>
> }
>
>
>
> I can get the names of the Active links associated with the named form (in
> this example I used AST:WorkLog)
>
> But I cannot seem to decode the Qualifier. All I get from the output is :-
>
>
>
>1
> SHR:SHR:Help_003_CheckOnlineHelpInstall_E
>
>
>
> [Operation=4,Operand Left=[Operation=2,Operand Left=[Operand
> Type=[type=2],Operand=$LASTCOUNT$],Operand Right=[Operand
> Type=[type=2],Operand=0]],Operand Right=]
>
> Qual : [Operation=2,Operand Left=[Operand
> Type=[type=2],Operand=$LASTCOUNT$],Operand Right=[Operand
> Type=[type=2],Operand=0]]
>
> I just need some help in decoding the Qualifier. Anyone got any ideas?
> Thanks in advance!!
>
>
>
> *David Morgan*
>
> *Senior Technical Consultant*
>
>
>
> *Tiberone Technologies Limited*
>
> Golden Cross House
>
> 8 Duncannon Street
>
> London WC2N 4JF
>
> Ph: +44 (0) 207 484 5069
>
> Fax: +44 (0) 870 8310 381
>
> Mob: +44 (0) 7876 450102
>
> www.tiberone.com
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
___
Re: DataImport JavaDoc
*The construction fleet has entered our solar system and just passed that
rock formerly called a planet on it's way to Earth*
Remember, this post is even less supported than the previous one!
You need to tell the engine how the mappings to the options, you need to
tell it how the forms relate to each other. If you don't, it auto generates
mapping information, which is whats causing what you describe.
This would do what you want:
public class DataTest {
public static void main(String[] args) throws ARImportException,
IOException, ARException {
DataImport dataImport = new DataImport();
ImportOptions options = new ImportOptions();
options.setContext(new ARServerUser("Demo", "", null, "localhost"));
options.getFileOptions().setDataFile("c:/temp/report.arx");
options.getFileOptions().setType(FileType.ARX);
// extract the form information from the ARX file
ARXParser parser = new ARXParser();
List fileFormList = parser.extractFormInformation(
options.getFileOptions().getDataFile(), true); // true for
extracting only the first
// form
FormInformation sourceForm = fileFormList.get(0);
// get the form information for the destination form on the server
String destinationFormName = "Sample:Classes";
FormInformation destinationForm = Util.getServerForm(options,
destinationFormName);
// generate the mapping information
MappingOptions mappings =
Util.generateMappingsForARX(destinationForm, sourceForm);
// remove the fields you don't want
mappings.getMappings().remove(1);
mappings.getMappings().remove(2);
mappings.getMappings().remove(3);
mappings.getMappings().remove(4);
mappings.getMappings().remove(5);
mappings.getMappings().remove(6);
mappings.getMappings().remove(15);
// tell the import code about the source and destination forms, and
how they map to each
// other
options.addFileForm(sourceForm);
options.addServerForm(destinationForm);
// tell it that data from the source form goes to the destination
form
options.getFormMap().put(destinationForm.getName(),
sourceForm.getName());
// set the mappings for the forms
options.addMappingOptions(sourceForm.getName(),
destinationForm.getName(), mappings);
dataImport.setOptions(options);
dataImport.startImport();
}
}
On Thu, Jul 9, 2009 at 7:57 AM, LJ Longwing wrote:
> ** I will have no recollection where I got the information afterwards (I
> love the reference BTW)but specifically what I'm trying to do (I got
> that far amazingly enough) is to remove field ID's 1-6 and 15 from any arx
> file I'm importing. The process described below works well (as I found out
> a few days ago), but won't work for my needs...I have thus far been able to
> generate the FormInformation object, remove the fields I don't want mapped
> from the map, then generate the Mapping information using the Util object,
> and then add all of that information into the ImportOptions object and set
> it for the DataImport object, but when I call the startImport method it
> bypasses all of the work I have done, starts its own ARXImporter object,
> redoes all of my work, but uses ALL of the fields instead of just the ones
> I'm trying to get it to use. This is where I'm stuck.
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Calman Steynberg
> *Sent:* Wednesday, July 08, 2009 4:45 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
> ** Ok, before I start this here is the fine print:
>
>
> All of the information contained here is completely utterly unsupported.
>
> Using this information indicates that you've read the rules, regulations
> and limitations and general information that has been on display in the
> basement of the local planning office on Alpha Centauri, and that it might
> lead to the destruction of earth to make space for a hyperspace bypass.
>
> Now on to the juicy bits:
>
> I'm not exactly what you are trying to accomplish, but this should help.
> In general, all you need to do is this:
> Create an instance of DataOptions and set the appropriate values
> Create an instance of DataImport and use setOptions()
> Call DataImport.startImport()
>
> import java.io.IOException;
>
> import com.bmc.arsys.api.ARException;
> import com.bmc.arsys.api.ARServerUser;
> import com.bmc.arsys.apiext.data.ARImportException;
> import com.bmc.arsys.apiext.data.DataImport;
> import com.bmc.arsys.apiext.data.ImportOptions;
> import com.bmc.arsys.apiext.data.FileOpt
Re: DataImport JavaDoc
Ok, before I start this here is the fine print:
All of the information contained here is completely utterly unsupported.
Using this information indicates that you've read the rules, regulations and
limitations and general information that has been on display in the basement
of the local planning office on Alpha Centauri, and that it might lead to
the destruction of earth to make space for a hyperspace bypass.
Now on to the juicy bits:
I'm not exactly what you are trying to accomplish, but this should help. In
general, all you need to do is this:
Create an instance of DataOptions and set the appropriate values
Create an instance of DataImport and use setOptions()
Call DataImport.startImport()
import java.io.IOException;
import com.bmc.arsys.api.ARException;
import com.bmc.arsys.api.ARServerUser;
import com.bmc.arsys.apiext.data.ARImportException;
import com.bmc.arsys.apiext.data.DataImport;
import com.bmc.arsys.apiext.data.ImportOptions;
import com.bmc.arsys.apiext.data.FileOptions.FileType;
public class DataTest {
public static void main(String[] args) throws ARImportException,
IOException, ARException {
DataImport dataImport = new DataImport();
ImportOptions options = new ImportOptions();
options.setContext(new ARServerUser("Demo", "", null, "localhost"));
options.getFileOptions().setDataFile("c:/temp/report.arx");
options.getFileOptions().setType(FileType.ARX);
dataImport.setOptions(options);
dataImport.startImport();
}
}
You'd have to be more specific about what the additional things are you are
trying to accomplish.
Calman
PS: Remember, unsupported, undocumented, etc.
On Tue, Jul 7, 2009 at 10:16 AM, LJ Longwing wrote:
> ** I have a Java program that does all sorts of migration work for us,
> including data import from ARX. I have previously written my own parsing
> routine for ARX which works fairly well, but I would prefer to use theirs
> (because it's theirs) from within my Java program without launching another
> shell to execute it. My hope was that they built it to be called as an
> instance, and I have it 'functional' but I would like to do some additional
> things than just grab the file and import it...and am having difficulty
> figuring out the interface without any documentation.
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Lyle Taylor
> *Sent:* Tuesday, July 07, 2009 11:02 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
> **
>
> It would surprise me that they intended it to be used in this manner, as I
> would expect they would expect you to use the Remedy API to do it in your
> program (though I could be wrong). Are you importing data from a file or
> from data stored in memory? If from a file, couldn’t you simply call out to
> the command line version of the import utility to do the work? I know that
> may not be as elegant or streamlined as it sounds like you would like, but
> it might be much easier.
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Tuesday, July 07, 2009 10:57 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
>
>
> **
>
> I am not entirely sure of that, no, but I'm hoping they did :) I have need
> of doing data import via java program and am wanting to use theirs instead
> of the one I built that has a few problems with it :)
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Lyle Taylor
> *Sent:* Tuesday, July 07, 2009 10:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
> **
>
> You sound like you’re trying to use Java program and Java API
> interchangeably here. Are you sure that BMC intended its import utility to
> also provide an API for use in other programs?
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Tuesday, July 07, 2009 9:28 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
>
>
> **
>
> Unfortunately Rahul, that is also documentation on how to use their tools
> via the command line.
>
>
>
> In 7.5 the Import tool is a Java program. I would like to attach to that
> Java API via my Java program and perform actions with it. I have been able
> to successfully add their java class to my program, but without
> documentation I'm finding it difficult to utilize the api.
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Maheshwari, Rahul
> *Sent:* Tuesday, July 07, 2009 9:12 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
> **
>
>
>
> The documentation is available in Chapter-17 of the following:
>
>
>
> http:/
Re: Capture Client Version
Roger, Turn on API logging on the server. It includes the user name, IP address and protocol version of the client that is connecting to the server. This is from a 6.3 driver (protocol 11): /* Fri Apr 24 2009 16:43:59.2250 */+VERARVerifyUser -- user Demo from Unidentified Client (protocol 11) at IP address 192.168.0.156 This is from a 7.5 user tool (protocol 13): /* Fri Apr 24 2009 16:35:21.0280 */+VERARVerifyUser -- user Demo from Remedy User (protocol 13) at IP address 192.168.179.172 Calman On Fri, Apr 24, 2009 at 1:40 PM, Nall, Roger wrote: > ** > > All, > > > > Can someone tell me what variable is sent through the login that tells us > what client version a user is operating from? We have a situation where we > are capturing $VERSION$ for each user. This is showing some users as using > 6.3 when they say they have installed 7.1. These are remote users and there > is no other way to verify client versions. > > > > Thanks, > > > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile, USA > Desk:972-464-3712 NEW > > Cell: 973-652-6723 > FAX: > sf49fanv AIM IM > RogerNall Yahoo IM > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Developer Studio 7.5 - Layout Question
Trevor, Developer Studio introduced enhanced functionality when dealing with the vertical alignment of fields to a grid. In Developer Studio, the developer can choose to align fields on their top or bottom edge, or not to use vertical alignment at all. From your description of the behaviour below it sounds like you have vertical aligment switched off. To switch it on, go to Layout->Align To Grid and make sure that either Top or Bottom is checked. Switching on Top would give you the same behaviour as the Windows Admin Tool, which did not have this capability and thus always used Top alignment. Calman This is an enhancement over the Windows Admin Tool functionality, and might explain Trevor Keppel-Jones wrote: When designing a form or cleaning one up, I used to use a grid of 5x11 and Align to Grid: Value Left. When I try to arrange fields in Developer Studio it appears as though the "Align to Grid" feature only works horizontally. Vertically I seem to be able to place the field anywhere. Does anyone have any ideas on this? Should I be using a different method for form layout now? Thanks, Trevor. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy Deve3loper Studio 7.5???
** David, Here are some examples on how to do some of the things you want. See my comments below. Calman David Sanders wrote: So have you tried to use it LJ? Take something simple... I have a form, let's say Form-1. How do I list all the active links or filters linked to that form? If it is the primary form for the workflow object I can list them, but what if I have shared workflow and Form-1 is not the primary form? I can see no way to display shared workflow linked to the form. There are 3 ways to do this, but one of them only works on 7.5 servers and require that you have object relationships turned on.For the last one, turning on object relationships will greatly improve the performance of generating the list) 1. You can use Working Lists to create a list of related objects (particularly helpful if you work on the objects a lot). View by Form lists will work regardless of the object relationship setting. Follow these steps: 1.1 Right click on Working Lists in the Navigator and select New View by Form List: 1.2 Give the list a name and click Add... 1.3 Add the form you were referring to with the settings below and Click OK in the selector and the New View by Form List dialog: A new working list containing all the related objects will be created which should look something like this: 2. You can use the Relationship View. (Object relationships must be turned on in the server) Follow these steps: 2.1 Right click on the active link in the Form list and select Show Relationships The Relationships view will be populated with all the related objects 3. Use a Related List. This is similar to the view by form list, but you will end up with all the related objects for that form. So in this case, it would show the selected form, the active link and the primary form. This will work without turning on object relationships, but could take quite a while if you do not have it on. I can display View properties, but as yet have not found how to display and set Form properties, such as the results list. It must be there somewhere, but Form properties can be found in the main menu under the Form menu: Have you tried setting default permissions in an application - as far as I can see it completely ignores them. Admittedly, some of these issues may be lack of familiarity. Or it could be bugs - I don't know which yet. Setting the default permissions for an application can be found in the Application menu when you open an application for editing. New objects that are created in this application context will have the assigned permissions automatically. It does not change the permissions of existing objects in the application. To change the permissions on existing object, use the standard permissions interface, or right click on a role and select Assign Permissions. Have you tried setting the tab order in a View yet? Change the tab order number of one field and it 'guesses' how to renumber the other fields to take account of the change. Really frustrating. The easiest way is probably to use Layout->Tab Order->Increment on Click. It will start at 0 and each field after that will be incremented by one. So change is always painful, and there's going to be a learning curve with this tool, but I really do not see anything that's easier yet (apart from the undo feature which I guess we'll be using a lot to start with) Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Remedy Java API: UnsatisfiedLinkError: com.bmc.arsys.api.Proxy.ARInitialization()J
This is caused by not having the native libraries on your path. When the JVM can't find native libraries you get java.lang.UnsatisfiedLinkError. Make sure that the following DLL's are in your $PATH if you are using windows: arapi71.dll arjni71.dll arrpc71.dll arutl71.dll arutljni71.dll icudt32.dll isuinbmc32.dll icubmc3232.dll Of course, if you are on Unix, then make sure that the LD_LIBRARY_PATH includes the location of the equivalent libraries. Calman Joe DeSouza wrote: ** I think this may be because that you might be having two jar files having the same classes being initiated in the same java instance. You will need to find out which jar file contains these classes that throw the exception below and remove them and place them at a common location so it is initialized just once. Joe *From:* Ravi *To:* arslist@ARSLIST.ORG *Sent:* Thursday, January 22, 2009 2:24:36 PM *Subject:* Remedy Java API: UnsatisfiedLinkError: com.bmc.arsys.api.Proxy.ARInitialization()J Hi: I am trying to create and run java applications from a server where Remedy is not installed. Scripts that run on perfectly fine on the remedy server donot seem to run on a server where remedy is not installed. I have copied all the jar files to $JAVA_HOME/lib directory. I can compile the script fine. But I get the following error when I try to run the script. I see a number of people reporting this error and none of solution seems to be helping me.. Exception in thread "main" java.lang.UnsatisfiedLinkError: com.bmc.arsys.api.Proxy.ARInitialization()J at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.(Unknown Source) at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) at com.bmc.arsys.api.ProxyPool.get(Unknown Source) at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) at checkRequest.main(checkRequest.java:26) Line 26 in the code is server.verifyUser(); Thanks -- Thank you, RaVi __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Upgrade to 7.1 user tool question...
Richard,
you might also consider convincing your users to use a preference
server. From then on forward all their settings would be stored on the
server, which means that this would not be a concern moving forward.
Additionally, they would have access to them even when they log into
some other machine or via the Mid-Tier
Calman
Richard Copits wrote:
Thank you! This is exactly what I needed to know
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Wednesday, November 05, 2008 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 user tool question...
They will be saved in files in the User's home directory (In the user tool do Tools
-> Account -> the Users button). Here is a partial listing of the file types
used:
{Form}.arf form definition file
{Form}.arv form view file
{Macro}.arq saved macro (in the ARCmds directory)
{Login}_{type}.srh recent and saved search info
{Login}_{type}.dat favorite and alias schemas info
???.arm import mapping file (I don't have any of these)
i.e. The User's (JSmith) saved searches will be in JSmith_saved.dat and the
recent searches will be in JSmith_recent.dat
The 7.1 upgrade should not lose any of their files. What may have happened is when you
uninstalled the 5.1 User tool it deleted the Home directory. The 6.3 uninstall asks you
if you wish to delete the directory and its files so you can answer "No". When
installing the 7.1 user tool specify the same Home directory as they currently have.
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Richard Copits
Sent: Wednesday, November 05, 2008 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade to 7.1 user tool question...
We're pretty much done with our basic installation and now want to have some
users test our 7.1 ITSM system. However, I'm not entirely comfortable with
putting the user tool on desktops.
We have users who are using the 6.x system and have stored searches and macros.
I don't want to hammer/lose those with this upgrade. We did an upgrade a while
ago from 5.x to 6.x and lost them and don't want to repeat that. Where are
stored
searches, etc. normally stored on a users system - and - if we upgrade users to
the
7.x client software will it cause them to lose their saved searches/macros?
Thank you for any information or references where I can find out more about
this.
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Re: Pure Java 7.1 API: Am I missing something?
Hugo, you're not doing anything wrong. The 7.1 API still requires some JNI code, so what you are seeing is expected. Calman Hugo Visser wrote: ** Hi, Can anybody confirm that they are using the 7.1 API (released, not beta version) in a pure Java way, without any use of the .dlls (for example, on a Mac)? The reason why I'm asking this is because I'm running in to problems when I try to run my API in pure java mode. I've disabled JNI loading through the arsys_api.xml file and set the JRPC mode to true. Calls to Config.getInstance().getJrpcMode() and Config.getInstance().getJniLoadMode() confirm this at runtime. However, when I run my program I get this stacktrace: Exception in thread "main" java.lang.UnsatisfiedLinkError: eval at com.bmc.arsys.api.Proxy.eval(Native Method) <-- "native" !! at com.bmc.arsys.api.Proxy.a(Unknown Source) at com.bmc.arsys.api.Proxy.a(Unknown Source) at com.bmc.arsys.api.Proxy.setProxyProperties(Unknown Source) at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.login(Unknown Source) at test.Main.main(Main.java:27) So I dug in the code and decompiled the Proxy class and this is what I see in the (obfuscated) function a(Object[]): ... int i = Config.getInstance().getJniLoadMode(); if(i == 1) a(); // which is the function to load the JNI libraries then the code continues with: Object aobj1[] = (Object[])(Object[])eval(((Object) (aobj))); which is the code to the "eval" function. However, "eval" is a native function aka a function that relies on some native component that is never loaded because the API is configured not to. So I'm really asking myself and the list, how on earth this could ever work...This must have broke somewhere between versions, because I did run the same code against a different arapi71.jar, but from a beta version (I think). So can anybody on the list confirm that this scenario does work (hint: make sure there are no 7.1 libraries in you PATH)? Maybe Appajee can step up and shed some light on this. Thanks, Hugo __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Java API Display Property Keys
Trond, Take a look at the JavaDoc for com.bmc.arsys.api.Constants. Virtually everything has a short explanation that explains it's usage. Calman Trond Valen wrote: ** Is there a way to find out what the keys used in DisplayPropertyMap stand for, without guessing? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
