Re: ARS 7.5 on Windows Server 2008 R2 Enterprise x64?
I have ARS 7.5 and ITSM 7.5 running on Server 2008 (x64), but only in a development capacity. Since it is just a test box, I have everything on it including database and web server. So far, runs fine, if not a bit slowly (as expected), there were no issues on the installs (using the latest patched installers though, not the base). In fact, it was the most trouble free Remedy install I can remember in a while. I haven't tried the some of the other apps you mentioned though (RKM, SLM, etc). Jeff Jeff Maher Remedy Applications Developer/Administrator FAS IT Harvard University From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, October 14, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 on Windows Server 2008 R2 Enterprise x64? ** So, who has tried installing any of the ARS or ITSM 7.5 components on Windows Server 2008 R2 Enterprise (x64)? I am debating putting everything on R2 (SQL, ARS, mid-tier, RKM, ITSM, SLM, whatever) since I am installing new hardware to host it all. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ (sorry - missed creating a new subject while working off laptop in server room) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: stripping HTML from email
We took that approach using a free Windows utility called HTB and a run process. There appears to be Linux and Solaris versions of it also. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Friday, October 31, 2008 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: stripping HTML from email ** Could it be possible to use something like a html2text converter within a run process action? http://search.cpan.org/~awrigley/html2text-0.003/html2text.pl It might provide better looking plain text-- for instance br would be converted to a carriage return, etc? Brien On Fri, Oct 31, 2008 at 12:38 PM, Matthew Perrault [EMAIL PROTECTED] wrote: ** Create a Form that will contain all the HTML Tags you want to remove Add a Table field onto the Form that holds the ticket/message When it's submitted, have a filter guide do a table walk over all rows in that table field In the Filter Guide have a filter use the replace function: REPLACE($FIELD_1$, $HTML_Tag_Column$, ) Where $Field_1$ is the field that holds the email message, and $HTML_Tag_Column$ is the column in the table field. HTH, Matt Perrault From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Friday, October 31, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: stripping HTML from email ** We are looking for a good way to strip HTML code from emails that we make tickets out of. If I remove anything between a and a we can catch the wrong thing if folks use a or in their text. Ideas? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Group corruption problem after ARS7.1 patch2 SLM installation
Is there anything in arerror.log when the server starts up? We had an issue with SLM where one of the patches added a 'French' view to SLM:PenaltyRewards, and that caused problems until the view was deleted, including the error you are seeing when generating the application list on the home page. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prashant Patil Sent: Monday, May 12, 2008 7:23 AM To: arslist@ARSLIST.ORG Subject: Group corruption problem after ARS7.1 patch2 SLM installation ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
