Change Approvals not working properly...
Team, In our arerror.log file, getting the below error info. when I will get this error that time we are facing approval flow is not working properly. Once, the AR Service has been restarted approval flow is working fine. 390635: AR System server terminated when a signal/exception was received by the server (ARNOTE 20). 390635: AR System server terminated-fatal error occurred in ARSERVER(ARNOTE 21) After this error, arservice is working fine. This issue attacks only change approval issue. Regards, Suresh Loganathan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change Approvals not working properly...
Hi Suresh, You say that issue appears after change approval process. This means that you can simulate the issue every time so logging can provide information. In that case could you make following logs: - approval log set to most detailed information - filter+api+sql log. Do you have any pending records in Application Pending form? I've seen similar issues related to wrong approval process. Additional: signal/exception issue usually means that a thread had died. I see that thread was 390635 - standard List thread. There is also an option that Approval Server to run on its own specific thread - Setting this thread can say for sure that the issue comes from approval server. You can get more information by switching on thread log + adding Copy-Cache-Logging:T in ar.cfg file. Best Regards, Hristo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change Approvals not working properly...
You also should check and see if your server threads are overloaded for the thread the approval server is using. We had problems with the approval server and then moved it to a private queue and that helped a lot. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hristo Ninov Sent: Thursday, April 03, 2014 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Change Approvals not working properly... Hi Suresh, You say that issue appears after change approval process. This means that you can simulate the issue every time so logging can provide information. In that case could you make following logs: - approval log set to most detailed information - filter+api+sql log. Do you have any pending records in Application Pending form? I've seen similar issues related to wrong approval process. Additional: signal/exception issue usually means that a thread had died. I see that thread was 390635 - standard List thread. There is also an option that Approval Server to run on its own specific thread - Setting this thread can say for sure that the issue comes from approval server. You can get more information by switching on thread log + adding Copy-Cache-Logging:T in ar.cfg file. Best Regards, Hristo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4355 / Virus Database: 3722/7292 - Release Date: 04/03/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change Approvals not working properly...
Check white Paper Configuring BMC Remedy Approval Server with a separate Plug- in Server instanceThis is applicable for ARserver 8 Thanks Ravi Rai Date: Thu, 3 Apr 2014 17:19:52 + From: wrentf...@stratacominc.com Subject: Re: Change Approvals not working properly... To: arslist@ARSLIST.ORG You also should check and see if your server threads are overloaded for the thread the approval server is using. We had problems with the approval server and then moved it to a private queue and that helped a lot. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hristo Ninov Sent: Thursday, April 03, 2014 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Change Approvals not working properly... Hi Suresh, You say that issue appears after change approval process. This means that you can simulate the issue every time so logging can provide information. In that case could you make following logs: - approval log set to most detailed information - filter+api+sql log. Do you have any pending records in Application Pending form? I've seen similar issues related to wrong approval process. Additional: signal/exception issue usually means that a thread had died. I see that thread was 390635 - standard List thread. There is also an option that Approval Server to run on its own specific thread - Setting this thread can say for sure that the issue comes from approval server. You can get more information by switching on thread log + adding Copy-Cache-Logging:T in ar.cfg file. Best Regards, Hristo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4355 / Virus Database: 3722/7292 - Release Date: 04/03/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
