Hello, list
ARS 6.0.3 p25
moved ARSystem from win2000 MS SQL 2000 to win2003sp2 MS SQL2005sp3
AREA and ARDBC config was not changed.
the same config on DEV and COOP server and no such problem.
DSO and eMail services OK.
arplugin.log OK:
Queue: Prv: 10005 Client-RPC: 99 /* Thu Sep 10 2009 08:48:08.5580
*/ Plug-In Trace Log -- ON
Queue: AREA Client-RPC: 390695 /* Thu Sep 10 2009 08:48:31.2100
*/ +VLAREAVerifyLoginCallback -- user remldapuser
Queue: AREA Client-RPC: 390695 /* Thu Sep 10 2009 08:48:31.2410
*/ -VL OK
Queue: AREA Client-RPC: 390695 /* Thu Sep 10 2009 08:48:31.2410
*/ +NSAREANeedToSyncCallback
Queue: AREA Client-RPC: 390695 /* Thu Sep 10 2009 08:48:31.2410
*/ -NS OK -- 0
Queue: AREA Client-RPC: 390695 /* Thu Sep 10 2009 08:48:49.2310
*/ +NSAREANeedToSyncCallback
Queue: AREA Client-RPC: 390695 /* Thu Sep 10 2009 08:48:49.2310
*/ -NS OK -- 0
Queue: Prv: 10005 Client-RPC: 99 /* Thu Sep 10 2009 08:49:11.0700
*/ Plug-In Trace Log -- OFF
But problem is the User Form not visible (even for Administrator logged in
with LDAP).
User see only about 10 forms: Alert List, LDAP config forms, ARS Admin and
User Pref, Report forms.)
After switching to ARS password all works fine.
All LDAP authenticated Users affected. They lost access to all
applications (based on Groups membership)
Checked User Form (has Public permission).
It looks strange to me:
arapi.log, it has no User name, but IP address, and Unidentified Client
(protocol 11) :
API TID: 004436 RPC ID: 433403 Queue: Admin
Client-RPC: 390600USER: 159.142.139.101/* Thu Sep
10 2009 08:48:31.2100 */+GEIARGetEncryptInfo -- as user from
Unidentified Client (protocol 11) at IP address
API TID: 004436 RPC ID: 433403 Queue: Admin
Client-RPC: 390600USER: 159.142.139.101/* Thu Sep
10 2009 08:48:31.2100 */-GEI OK
API TID: 004436 RPC ID: 433404 Queue: Admin
Client-RPC: 390600USER: remldapuser/* Thu Sep
10 2009 08:48:31.2100 */+GSIARGetServerInfo -- as user remldapuser
from Remedy Administrator (protocol 11) at IP address 159.142.139.101
API TID: 004436 RPC ID: 433404 Queue: Admin
Client-RPC: 390600USER: remldapuser/* Thu Sep
10 2009 08:48:31.2100 */-GSI OK
API TID: 004436 RPC ID: 433405 Queue: Admin
Client-RPC: 390600USER: remldapuser/* Thu Sep
10 2009 08:48:31.2100 */+GSIARGetServerInfo -- as user remldapuser
from Remedy Administrator (protocol 11) at IP address 159.142.139.101
API TID: 004436 RPC ID: 433405 Queue: Admin
Client-RPC: 390600USER: remldapuser/* Thu Sep
10 2009 08:48:31.2410 */-GSI OK
API TID: 004436 RPC ID: 433406 Queue: Admin
Client-RPC: 390600USER: remldapuser/* Thu Sep
10 2009 08:48:31.2410 */+VERARVerifyUser -- user remldapuser from
Remedy Administrator (protocol 11) at IP address 159.142.139.101
API TID: 004436 RPC ID: 433406 Queue: Admin
Client-RPC: 390600USER: remldapuser/* Thu Sep
10 2009 08:48:31.2410 */-VER OK
API TID: 004436 RPC ID: 433407 Queue: Admin
Client-RPC: 390600USER: 159.142.139.101/* Thu Sep
10 2009 08:48:31.2880 */+GEIARGetEncryptInfo -- as user from
Unidentified Client (protocol 11) at IP address
API TID: 004436 RPC ID: 433407 Queue: Admin
Client-RPC: 390600USER: 159.142.139.101/* Thu Sep
10 2009 08:48:31.2880 */-GEI OK
API TID: 004436 RPC ID: 433408 Queue: Admin
Client-RPC: 390600USER: remldapuser/* Thu Sep
10 2009 08:48:31.2880 */+GSIARGetServerInfo -- as user remldapuser
from Remedy Administrator (protocol 11) at IP address 159.142.139.101
Please, help
I've just submitted Support ticket.
thanks
: Igor Ivanov - DBC, Inc.
: Remedy Skilled Proff.
: office 703-605-1837
: home 703-979-0514
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