Importing data into archive form overlay...
Hi, I am finding it very hard to automate data import into overlaid archive forms. This is important though, when you want a complete data migration tool. In this case RRR|Chive. For audit-forms it is somewhat straight forward: 1. disable audit on the parent base-form (not the overlay-form) 2. import data into audit-form 3. enable audit again For archive-forms this does not work, as the overlaid base-form seems to remember the connection: 1. disable archive on base-form (not the overlay-form) 2. import data into archive-form = ARMergeEntry(server=ars764test, form=regrtest21archive, entry=002) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 8998 Message: Cannot modify or create entries in an Archive or Audit form. Append: I have tried to disable archiving on the the overlay-form instead, but this is not a possible operation. If you do it via Developer Studio, this is grayed out. The only way to do this via Dev Studio is: 1. disable archive on base-form (not the overlay-form) 2. change to best-practice-development mode and delete the archive-form (make it non-overlay) 3. import data into the archive form 4. re-enable archive on the base-form It would be SO MUCH easier if there were an option to ARMergeEntry (import data) that allowed you to import records... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Importing data into archive form overlay...
Hi Misi Seems like a bug to me... What does BMC Support said about this? -Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Misi Mladoniczky [m...@rrr.se] Sent: Wednesday, September 14, 2011 11:23 AM To: arslist@ARSLIST.ORG Subject: Importing data into archive form overlay... Hi, I am finding it very hard to automate data import into overlaid archive forms. This is important though, when you want a complete data migration tool. In this case RRR|Chive. For audit-forms it is somewhat straight forward: 1. disable audit on the parent base-form (not the overlay-form) 2. import data into audit-form 3. enable audit again For archive-forms this does not work, as the overlaid base-form seems to remember the connection: 1. disable archive on base-form (not the overlay-form) 2. import data into archive-form = ARMergeEntry(server=ars764test, form=regrtest21archive, entry=002) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 8998 Message: Cannot modify or create entries in an Archive or Audit form. Append: I have tried to disable archiving on the the overlay-form instead, but this is not a possible operation. If you do it via Developer Studio, this is grayed out. The only way to do this via Dev Studio is: 1. disable archive on base-form (not the overlay-form) 2. change to best-practice-development mode and delete the archive-form (make it non-overlay) 3. import data into the archive form 4. re-enable archive on the base-form It would be SO MUCH easier if there were an option to ARMergeEntry (import data) that allowed you to import records... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Importing data into archive form overlay...
Hi, Yes it does, doesn't it!? I have not submitted this to support yet, it is kind of complicated, as I need to get through my support-supplier before getting to BMC. That is how it usually works here in Europe... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi Seems like a bug to me... What does BMC Support said about this? -Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Misi Mladoniczky [m...@rrr.se] Sent: Wednesday, September 14, 2011 11:23 AM To: arslist@ARSLIST.ORG Subject: Importing data into archive form overlay... Hi, I am finding it very hard to automate data import into overlaid archive forms. This is important though, when you want a complete data migration tool. In this case RRR|Chive. For audit-forms it is somewhat straight forward: 1. disable audit on the parent base-form (not the overlay-form) 2. import data into audit-form 3. enable audit again For archive-forms this does not work, as the overlaid base-form seems to remember the connection: 1. disable archive on base-form (not the overlay-form) 2. import data into archive-form = ARMergeEntry(server=ars764test, form=regrtest21archive, entry=002) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 8998 Message: Cannot modify or create entries in an Archive or Audit form. Append: I have tried to disable archiving on the the overlay-form instead, but this is not a possible operation. If you do it via Developer Studio, this is grayed out. The only way to do this via Dev Studio is: 1. disable archive on base-form (not the overlay-form) 2. change to best-practice-development mode and delete the archive-form (make it non-overlay) 3. import data into the archive form 4. re-enable archive on the base-form It would be SO MUCH easier if there were an option to ARMergeEntry (import data) that allowed you to import records... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Importing data into archive form overlay...
Hi, I just need to add one thing, and that is that I am on 7.6.04 (obviously) SP1. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi Seems like a bug to me... What does BMC Support said about this? -Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Misi Mladoniczky [m...@rrr.se] Sent: Wednesday, September 14, 2011 11:23 AM To: arslist@ARSLIST.ORG Subject: Importing data into archive form overlay... Hi, I am finding it very hard to automate data import into overlaid archive forms. This is important though, when you want a complete data migration tool. In this case RRR|Chive. For audit-forms it is somewhat straight forward: 1. disable audit on the parent base-form (not the overlay-form) 2. import data into audit-form 3. enable audit again For archive-forms this does not work, as the overlaid base-form seems to remember the connection: 1. disable archive on base-form (not the overlay-form) 2. import data into archive-form = ARMergeEntry(server=ars764test, form=regrtest21archive, entry=002) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 8998 Message: Cannot modify or create entries in an Archive or Audit form. Append: I have tried to disable archiving on the the overlay-form instead, but this is not a possible operation. If you do it via Developer Studio, this is grayed out. The only way to do this via Dev Studio is: 1. disable archive on base-form (not the overlay-form) 2. change to best-practice-development mode and delete the archive-form (make it non-overlay) 3. import data into the archive form 4. re-enable archive on the base-form It would be SO MUCH easier if there were an option to ARMergeEntry (import data) that allowed you to import records... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
