Re: License Write Token Message (U)

2006-10-18 Thread Michiel Beijen

thinking about it, when I leave my PC on and the user tool active
during the night and come in the office the next day I will NOT get
such a message. But this is probably because we recycle our
state-of-the-art ar 5.1.2 server at night because of memory leak
issues on HP-UX and because of an off-line backup of our Oracle
8.1.7.4 db.

--
Michiel

On 10/17/06, Michiel Beijen <[EMAIL PROTECTED]> wrote:

I've got a floating license on my regular user account as well and I
do periodically see the listed message. When I am logged in to Remedy
User and my floating license is not used for the period defined in the
Server Information -> Timeouts -> Floating License timeout, my license
will fall back to a read license and will no longer consume a license
from the pool.
If I start using Remedy User again after this period, I will get the
mentioned message. My understanding was, that this is "as designed".
If this is not the case, please let me know.

Kind regards,

Michiel

On 10/16/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> Yes I remember that discussion. What I don't know is why this message
> suddenly started. It says a license has become available. Well that is
> not true there was always one available. The users should not be seeing
> this message.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Monday, October 16, 2006 3:47 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: License Write Token Message (U)
>
> There was a lengthy discussion not too long back around whether people
> are granted a write token when they are authenticated.  The conclusion
> I drew/observed is that people are not automatically granted a
> floating write token when authenticated (if a floating license is
> allocated to that account), but as soon as the user performs a
> get/set/delete/create/merge entry operation, a floating write token is
> allocated.  There was a bug with earlier (6.0.1 p147x and earlier)
> where a floating write token is allocated when a preference server is
> used, but this has been reported to be fixed, though I have yet to
> confirm this fix.
>
> You may try grabbing the aruser.log and arapi.log files and see
> whether a get/set/create entry operation is performed by the account
> at the time the popup/write upgrade happens.
>
> If this does happen to be the cause, I'm sure a way can be found to
> automatically grant a write token at login time (have init form
> perform an update, etc.).
>
> Axton Grams
>
> On 10/16/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> > There are no entries for this. I searched on upgrade to see how often
> > this message is popping up. It makes no sense. Here is an example:
> >
> > FLOAT  WRITE UPGRADE  tedwards   (13 of 33 write)
> >
> > As you can see this user was given he 13th out of 33 licenses. There
> are
> > plenty of licenses available. This is not causing any real harm but it
> > is making my user population unhappy.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
> > Sent: Saturday, October 14, 2006 7:50 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: License Write Token Message (U)
> >
> > Hi,
> >
> > Search for "NO WRITE FREE" in the user.log-file. This will tell you
> how
> > many times licenses has been tied up.
> >
> > If you have license pools defined, this message can turn up even
> though
> > you have unused licenses.
> >
> > This does not really give you a count of how many persons tried to
> login
> > at the same time, just tht there were no more licenses available.
> >
> > Our rrrLicense tool will use the logfile to count this number. You
> will
> > get an hour by hour top-count in the FREE version of rrrLicense.
> >
> >Best Regards - Misi, RRR AB, http://www.rrr.se
> >
> > > Look in the aruser.log file for floating token usage.  Depending on
> > > the interval set in the server statistics, it may have not captured
> > > the peak usage.
> > >
> > > Axton Grams
> > >
> > > On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
> > > <[EMAIL PROTECTED]> wrote:
> > >> **
> > >>
> > >>
> > >> Brian:
> > >>
> > >> The message you refer to is one that is sent when there were no
> > tokens
> > >> available when a user logged on and then was given one later.  That
> > is
> > >> why
> > >> I'm confused.

Re: License Write Token Message (U)

2006-10-17 Thread Michiel Beijen

I've got a floating license on my regular user account as well and I
do periodically see the listed message. When I am logged in to Remedy
User and my floating license is not used for the period defined in the
Server Information -> Timeouts -> Floating License timeout, my license
will fall back to a read license and will no longer consume a license
from the pool.
If I start using Remedy User again after this period, I will get the
mentioned message. My understanding was, that this is "as designed".
If this is not the case, please let me know.

Kind regards,

Michiel

On 10/16/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:

Yes I remember that discussion. What I don't know is why this message
suddenly started. It says a license has become available. Well that is
not true there was always one available. The users should not be seeing
this message.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, October 16, 2006 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)

There was a lengthy discussion not too long back around whether people
are granted a write token when they are authenticated.  The conclusion
I drew/observed is that people are not automatically granted a
floating write token when authenticated (if a floating license is
allocated to that account), but as soon as the user performs a
get/set/delete/create/merge entry operation, a floating write token is
allocated.  There was a bug with earlier (6.0.1 p147x and earlier)
where a floating write token is allocated when a preference server is
used, but this has been reported to be fixed, though I have yet to
confirm this fix.

You may try grabbing the aruser.log and arapi.log files and see
whether a get/set/create entry operation is performed by the account
at the time the popup/write upgrade happens.

If this does happen to be the cause, I'm sure a way can be found to
automatically grant a write token at login time (have init form
perform an update, etc.).

Axton Grams

On 10/16/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> There are no entries for this. I searched on upgrade to see how often
> this message is popping up. It makes no sense. Here is an example:
>
> FLOAT  WRITE UPGRADE  tedwards   (13 of 33 write)
>
> As you can see this user was given he 13th out of 33 licenses. There
are
> plenty of licenses available. This is not causing any real harm but it
> is making my user population unhappy.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
> Sent: Saturday, October 14, 2006 7:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: License Write Token Message (U)
>
> Hi,
>
> Search for "NO WRITE FREE" in the user.log-file. This will tell you
how
> many times licenses has been tied up.
>
> If you have license pools defined, this message can turn up even
though
> you have unused licenses.
>
> This does not really give you a count of how many persons tried to
login
> at the same time, just tht there were no more licenses available.
>
> Our rrrLicense tool will use the logfile to count this number. You
will
> get an hour by hour top-count in the FREE version of rrrLicense.
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> > Look in the aruser.log file for floating token usage.  Depending on
> > the interval set in the server statistics, it may have not captured
> > the peak usage.
> >
> > Axton Grams
> >
> > On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
> > <[EMAIL PROTECTED]> wrote:
> >> **
> >>
> >>
> >> Brian:
> >>
> >> The message you refer to is one that is sent when there were no
> tokens
> >> available when a user logged on and then was given one later.  That
> is
> >> why
> >> I'm confused
> >>
> >>
> >> I would suggest looking into the use of rrrLicense as it will tell
> you
> >> if
> >> and when you ran out of Float Write tokens (licenses).
> >>
> >>
> >> James McKenzie
> >> L-3 GSI
> >>
> >>
> >> 
> >>
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
> >> Sent: Friday, October 13, 2006 1:03 PM
> >> To: arslist@ARSLIST.ORG
> >> Subject: Re: License Write Token Message (U)
> >>
> >>
> >> **
> >> Hi James,
> >>
> >> I would agree except I have Se

Re: License Write Token Message (U)

2006-10-16 Thread Sokol, Brian
Yes I remember that discussion. What I don't know is why this message
suddenly started. It says a license has become available. Well that is
not true there was always one available. The users should not be seeing
this message. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, October 16, 2006 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)

There was a lengthy discussion not too long back around whether people
are granted a write token when they are authenticated.  The conclusion
I drew/observed is that people are not automatically granted a
floating write token when authenticated (if a floating license is
allocated to that account), but as soon as the user performs a
get/set/delete/create/merge entry operation, a floating write token is
allocated.  There was a bug with earlier (6.0.1 p147x and earlier)
where a floating write token is allocated when a preference server is
used, but this has been reported to be fixed, though I have yet to
confirm this fix.

You may try grabbing the aruser.log and arapi.log files and see
whether a get/set/create entry operation is performed by the account
at the time the popup/write upgrade happens.

If this does happen to be the cause, I'm sure a way can be found to
automatically grant a write token at login time (have init form
perform an update, etc.).

Axton Grams

On 10/16/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> There are no entries for this. I searched on upgrade to see how often
> this message is popping up. It makes no sense. Here is an example:
>
> FLOAT  WRITE UPGRADE  tedwards   (13 of 33 write)
>
> As you can see this user was given he 13th out of 33 licenses. There
are
> plenty of licenses available. This is not causing any real harm but it
> is making my user population unhappy.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
> Sent: Saturday, October 14, 2006 7:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: License Write Token Message (U)
>
> Hi,
>
> Search for "NO WRITE FREE" in the user.log-file. This will tell you
how
> many times licenses has been tied up.
>
> If you have license pools defined, this message can turn up even
though
> you have unused licenses.
>
> This does not really give you a count of how many persons tried to
login
> at the same time, just tht there were no more licenses available.
>
> Our rrrLicense tool will use the logfile to count this number. You
will
> get an hour by hour top-count in the FREE version of rrrLicense.
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> > Look in the aruser.log file for floating token usage.  Depending on
> > the interval set in the server statistics, it may have not captured
> > the peak usage.
> >
> > Axton Grams
> >
> > On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
> > <[EMAIL PROTECTED]> wrote:
> >> **
> >>
> >>
> >> Brian:
> >>
> >> The message you refer to is one that is sent when there were no
> tokens
> >> available when a user logged on and then was given one later.  That
> is
> >> why
> >> I'm confused
> >>
> >>
> >> I would suggest looking into the use of rrrLicense as it will tell
> you
> >> if
> >> and when you ran out of Float Write tokens (licenses).
> >>
> >>
> >> James McKenzie
> >> L-3 GSI
> >>
> >>
> >> 
> >>
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
> >> Sent: Friday, October 13, 2006 1:03 PM
> >> To: arslist@ARSLIST.ORG
> >> Subject: Re: License Write Token Message (U)
> >>
> >>
> >> **
> >> Hi James,
> >>
> >> I would agree except I have Server Statistics turned on and
gathering
> >> info
> >> every 20 minutes. The highest my floating license count has gotten
is
> >> 26. We
> >> have 33 floating licenses. The server stats also show 0 float
license
> >> token
> >> denied. That is why I am confused???
> >>  __20060125___This posting was
> >> submitted with HTML in it___
> >
> >
>

> ___
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> >
>
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>

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>


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Re: License Write Token Message (U)

2006-10-16 Thread Axton

There was a lengthy discussion not too long back around whether people
are granted a write token when they are authenticated.  The conclusion
I drew/observed is that people are not automatically granted a
floating write token when authenticated (if a floating license is
allocated to that account), but as soon as the user performs a
get/set/delete/create/merge entry operation, a floating write token is
allocated.  There was a bug with earlier (6.0.1 p147x and earlier)
where a floating write token is allocated when a preference server is
used, but this has been reported to be fixed, though I have yet to
confirm this fix.

You may try grabbing the aruser.log and arapi.log files and see
whether a get/set/create entry operation is performed by the account
at the time the popup/write upgrade happens.

If this does happen to be the cause, I'm sure a way can be found to
automatically grant a write token at login time (have init form
perform an update, etc.).

Axton Grams

On 10/16/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:

There are no entries for this. I searched on upgrade to see how often
this message is popping up. It makes no sense. Here is an example:

FLOAT  WRITE UPGRADE  tedwards   (13 of 33 write)

As you can see this user was given he 13th out of 33 licenses. There are
plenty of licenses available. This is not causing any real harm but it
is making my user population unhappy.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Saturday, October 14, 2006 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)

Hi,

Search for "NO WRITE FREE" in the user.log-file. This will tell you how
many times licenses has been tied up.

If you have license pools defined, this message can turn up even though
you have unused licenses.

This does not really give you a count of how many persons tried to login
at the same time, just tht there were no more licenses available.

Our rrrLicense tool will use the logfile to count this number. You will
get an hour by hour top-count in the FREE version of rrrLicense.

   Best Regards - Misi, RRR AB, http://www.rrr.se

> Look in the aruser.log file for floating token usage.  Depending on
> the interval set in the server statistics, it may have not captured
> the peak usage.
>
> Axton Grams
>
> On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
> <[EMAIL PROTECTED]> wrote:
>> **
>>
>>
>> Brian:
>>
>> The message you refer to is one that is sent when there were no
tokens
>> available when a user logged on and then was given one later.  That
is
>> why
>> I'm confused
>>
>>
>> I would suggest looking into the use of rrrLicense as it will tell
you
>> if
>> and when you ran out of Float Write tokens (licenses).
>>
>>
>> James McKenzie
>> L-3 GSI
>>
>>
>> 
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
>> Sent: Friday, October 13, 2006 1:03 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: License Write Token Message (U)
>>
>>
>> **
>> Hi James,
>>
>> I would agree except I have Server Statistics turned on and gathering
>> info
>> every 20 minutes. The highest my floating license count has gotten is
>> 26. We
>> have 33 floating licenses. The server stats also show 0 float license
>> token
>> denied. That is why I am confused???
>>  __20060125___This posting was
>> submitted with HTML in it___
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>


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Re: License Write Token Message (U)

2006-10-16 Thread Sokol, Brian
There are no entries for this. I searched on upgrade to see how often
this message is popping up. It makes no sense. Here is an example:

FLOAT  WRITE UPGRADE  tedwards   (13 of 33 write)

As you can see this user was given he 13th out of 33 licenses. There are
plenty of licenses available. This is not causing any real harm but it
is making my user population unhappy. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Saturday, October 14, 2006 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)

Hi,

Search for "NO WRITE FREE" in the user.log-file. This will tell you how
many times licenses has been tied up.

If you have license pools defined, this message can turn up even though
you have unused licenses.

This does not really give you a count of how many persons tried to login
at the same time, just tht there were no more licenses available.

Our rrrLicense tool will use the logfile to count this number. You will
get an hour by hour top-count in the FREE version of rrrLicense.

Best Regards - Misi, RRR AB, http://www.rrr.se

> Look in the aruser.log file for floating token usage.  Depending on
> the interval set in the server statistics, it may have not captured
> the peak usage.
>
> Axton Grams
>
> On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
> <[EMAIL PROTECTED]> wrote:
>> **
>>
>>
>> Brian:
>>
>> The message you refer to is one that is sent when there were no
tokens
>> available when a user logged on and then was given one later.  That
is
>> why
>> I'm confused
>>
>>
>> I would suggest looking into the use of rrrLicense as it will tell
you
>> if
>> and when you ran out of Float Write tokens (licenses).
>>
>>
>> James McKenzie
>> L-3 GSI
>>
>>
>> 
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
>> Sent: Friday, October 13, 2006 1:03 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: License Write Token Message (U)
>>
>>
>> **
>> Hi James,
>>
>> I would agree except I have Server Statistics turned on and gathering
>> info
>> every 20 minutes. The highest my floating license count has gotten is
>> 26. We
>> have 33 floating licenses. The server stats also show 0 float license
>> token
>> denied. That is why I am confused???
>>  __20060125___This posting was
>> submitted with HTML in it___
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>


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Re: License Write Token Message (U)

2006-10-14 Thread Misi Mladoniczky
Hi,

Search for "NO WRITE FREE" in the user.log-file. This will tell you how
many times licenses has been tied up.

If you have license pools defined, this message can turn up even though
you have unused licenses.

This does not really give you a count of how many persons tried to login
at the same time, just tht there were no more licenses available.

Our rrrLicense tool will use the logfile to count this number. You will
get an hour by hour top-count in the FREE version of rrrLicense.

Best Regards - Misi, RRR AB, http://www.rrr.se

> Look in the aruser.log file for floating token usage.  Depending on
> the interval set in the server statistics, it may have not captured
> the peak usage.
>
> Axton Grams
>
> On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
> <[EMAIL PROTECTED]> wrote:
>> **
>>
>>
>> Brian:
>>
>> The message you refer to is one that is sent when there were no tokens
>> available when a user logged on and then was given one later.  That is
>> why
>> I'm confused
>>
>>
>> I would suggest looking into the use of rrrLicense as it will tell you
>> if
>> and when you ran out of Float Write tokens (licenses).
>>
>>
>> James McKenzie
>> L-3 GSI
>>
>>
>> 
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
>> Sent: Friday, October 13, 2006 1:03 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: License Write Token Message (U)
>>
>>
>> **
>> Hi James,
>>
>> I would agree except I have Server Statistics turned on and gathering
>> info
>> every 20 minutes. The highest my floating license count has gotten is
>> 26. We
>> have 33 floating licenses. The server stats also show 0 float license
>> token
>> denied. That is why I am confused???
>>  __20060125___This posting was
>> submitted with HTML in it___
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

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Re: License Write Token Message (U)

2006-10-13 Thread Axton

Look in the aruser.log file for floating token usage.  Depending on
the interval set in the server statistics, it may have not captured
the peak usage.

Axton Grams

On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:

**


Brian:

The message you refer to is one that is sent when there were no tokens
available when a user logged on and then was given one later.  That is why
I'm confused


I would suggest looking into the use of rrrLicense as it will tell you if
and when you ran out of Float Write tokens (licenses).


James McKenzie
L-3 GSI




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Friday, October 13, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)


**
Hi James,

I would agree except I have Server Statistics turned on and gathering info
every 20 minutes. The highest my floating license count has gotten is 26. We
have 33 floating licenses. The server stats also show 0 float license token
denied. That is why I am confused???
 __20060125___This posting was
submitted with HTML in it___


___
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Re: License Write Token Message (U)

2006-10-13 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: License Write Token Message (U)
**





Brian:
 
The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later.  That is why I'm confused

 
I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses).

 
James McKenzie
L-3 GSI
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Friday, October 13, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)



** 
Hi James,
 
I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused???



__20060125___This posting was submitted with HTML in it___

Re: License Write Token Message (U)

2006-10-13 Thread Sokol, Brian
Title: RE: License Write Token Message (U)
**



Hi James,
 
I would agree except I have Server Statistics turned on and 
gathering info every 20 minutes. The highest my floating license count has 
gotten is 26. We have 33 floating licenses. The server stats also show 0 float 
license token denied. That is why I am confused???


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Friday, October 13, 2006 3:29 
PMTo: arslist@ARSLIST.ORGSubject: Re: License Write Token 
Message (U)
** 

Brian:   You can suppress the message.  However, you should also look into 
the usage of your Float licenses.  This message only appears if an action 
that would use a Write token had occurred and none were available.  By 
examining who and what is being done and the relationship to the use of float 
licenses, you can be proactive.  It is not nice to get a call from an 
aggravated manager
 James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Sokol, Brian Sent: Friday, October 13, 2006 12:20 
PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) 
** Yes he has a floating license. I 
believe that you are not given a write token till it is actually needed but we 
have never gotten this pop up message before. Is there a way to suppress 
it?__20060125___This posting was submitted with 
HTML in it___
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Re: License Write Token Message (U)

2006-10-13 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: License Write Token Message (U)
**





Brian:
 
You can suppress the message.  However, you should also look into the usage of your Float licenses.  This message only appears if an action that would use a Write token had occurred and none were available.  By examining who and what is being done and the relationship to the use of float licenses, you can be proactive.  It is not nice to get a call from an aggravated manager

 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Friday, October 13, 2006 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)



** 
Yes he has a floating license. I believe that you are not given a write token till it is actually needed but we have never gotten this pop up message before. Is there a way to suppress it?



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Re: License Write Token Message (U)

2006-10-13 Thread Sokol, Brian
**



Yes he has a floating license. I believe that you are not 
given a write token till it is actually needed but we have never gotten this pop 
up message before. Is there a way to suppress it?


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Melissa J 
CTR OSD-CIOSent: Friday, October 13, 2006 1:42 PMTo: 
arslist@ARSLIST.ORGSubject: Re: License Write Token Message 
(U)
** 

UNCLASSIFIED
 
Looks like the user has a floating license assigned 
instead of a fixed.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, 
BrianSent: Friday, October 13, 2006 1:38 PMTo: 
arslist@ARSLIST.ORGSubject: License Write Token 
Message
** 

Has anyone seen this before? We have plenty of licenses 
and have never exceeded the number we have. Not sure why he would get this 
message.


From: Holgate, Jason Sent: Friday, 
October 13, 2006 12:44 PMTo: Sokol, BrianSubject: Remedy 
Error that I get every now and then over the past few weeks

Good Afternoon 
Brian...
 
At times when I go 
to create a new remedy ticket, I'll get this popup below..  I hit OK and 
I'm able to continue using Remedy without any problems.  Just wanted to 
make you aware of this issue in case this is something you know a fix for.  
I currently have Remedy 7.00 installed.  Thanks!
 

 Jason HolgateSenior Tech 
AnalystScholastic Book Fairs1080 Greenwood 
Blvd.Lake Mary, FL 32746(800) 874-4809 x8293 (Toll Free)(407) 
829-8293 (Local) - (407) 805-9486 (Fax)[EMAIL PROTECTED] 
- E-mailScholastic Book Fairs Connects Kids to the Books They Want to 
Read.http://www.scholastic.com/bookfairs 

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Re: License Write Token Message (U)

2006-10-13 Thread Smith, Melissa J CTR OSD-CIO
**



UNCLASSIFIED
 
Looks like the user has a floating license assigned 
instead of a fixed.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, 
BrianSent: Friday, October 13, 2006 1:38 PMTo: 
arslist@ARSLIST.ORGSubject: License Write Token 
Message
** 

Has anyone seen this before? We have plenty of licenses 
and have never exceeded the number we have. Not sure why he would get this 
message.


From: Holgate, Jason Sent: Friday, 
October 13, 2006 12:44 PMTo: Sokol, BrianSubject: Remedy 
Error that I get every now and then over the past few weeks

Good Afternoon 
Brian...
 
At times when I go 
to create a new remedy ticket, I'll get this popup below..  I hit OK and 
I'm able to continue using Remedy without any problems.  Just wanted to 
make you aware of this issue in case this is something you know a fix for.  
I currently have Remedy 7.00 installed.  Thanks!
 

 Jason HolgateSenior Tech 
AnalystScholastic Book Fairs1080 Greenwood 
Blvd.Lake Mary, FL 32746(800) 874-4809 x8293 (Toll Free)(407) 
829-8293 (Local) - (407) 805-9486 (Fax)[EMAIL PROTECTED] 
- E-mailScholastic Book Fairs Connects Kids to the Books They Want to 
Read.http://www.scholastic.com/bookfairs 

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