Re: Problem with Incidnet Report -- ITSM V7
Hi Chuck, I have tested the Incident Report one more time and you are right. I am getting the Blank report only if the customer information is not available in the People form. I really appreciate your help and time. Thanks SPrasad Charles Baldi wrote: > > If you are referring to the "Print" button report then I have recently > encountered this. This report (Help Desk (English) for an Incident) does > not run directly against HPD:Help Desk but instead runs against > HPD:HelpDeskPeopleReportJoin which joins help desk and CTM:People. The > join > criteria is the Person ID of the Incident contact. So, if the contact > Person ID is no longer in the database (because you deleted them) then the > report will show all blank fields because the join will fail. We noticed > this because we have deleted and reloaded our users a few times in our > development environment. > > You can probably fix this by pointing the report directly at HPD:Help Desk > to avoid the join. > > Regards, > Chuck Baldi > > On Fri, Nov 14, 2008 at 5:22 PM, SPrasad <[EMAIL PROTECTED]> wrote: > >> Hi All, >> >> Trying to print an Incident Report from Incident Management Console. And >> some reports are working fine and in some reports all of the fields are >> blank. I have checked the report "Help Desk" in the Report form. >> I am having the same problem when I try to print an Incident Report from >> Incident Management form. >> Any idea why this is happenning? Execept this report all reports are >> working >> fine. I have checked Active Link log files and I didn't see any >> difference >> betwen two log files. >> >> Any help is really appreciated. Thanks. >> >> Thanks >> SPrasad >> -- >> View this message in context: >> http://www.nabble.com/Problem-with-Incidnet-ReportITSM-V7-tp20509356p20509356.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > ___________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Problem-with-Incidnet-ReportITSM-V7-tp20509356p20583546.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
AW: Problem with Incidnet Report -- ITSM V7
SPrasad, some details about your environment would be helpful. Mario -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von SPrasad Gesendet: Freitag, 14. November 2008 23:22 An: arslist@ARSLIST.ORG Betreff: Problem with Incidnet Report -- ITSM V7 Hi All, Trying to print an Incident Report from Incident Management Console. And some reports are working fine and in some reports all of the fields are blank. I have checked the report "Help Desk" in the Report form. I am having the same problem when I try to print an Incident Report from Incident Management form. Any idea why this is happenning? Execept this report all reports are working fine. I have checked Active Link log files and I didn't see any difference betwen two log files. Any help is really appreciated. Thanks. Thanks SPrasad -- View this message in context: http://www.nabble.com/Problem-with-Incidnet-ReportITSM-V7-tp20509356p205 09356.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Problem with Incidnet Report -- ITSM V7
If you are referring to the "Print" button report then I have recently encountered this. This report (Help Desk (English) for an Incident) does not run directly against HPD:Help Desk but instead runs against HPD:HelpDeskPeopleReportJoin which joins help desk and CTM:People. The join criteria is the Person ID of the Incident contact. So, if the contact Person ID is no longer in the database (because you deleted them) then the report will show all blank fields because the join will fail. We noticed this because we have deleted and reloaded our users a few times in our development environment. You can probably fix this by pointing the report directly at HPD:Help Desk to avoid the join. Regards, Chuck Baldi On Fri, Nov 14, 2008 at 5:22 PM, SPrasad <[EMAIL PROTECTED]> wrote: > Hi All, > > Trying to print an Incident Report from Incident Management Console. And > some reports are working fine and in some reports all of the fields are > blank. I have checked the report "Help Desk" in the Report form. > I am having the same problem when I try to print an Incident Report from > Incident Management form. > Any idea why this is happenning? Execept this report all reports are > working > fine. I have checked Active Link log files and I didn't see any difference > betwen two log files. > > Any help is really appreciated. Thanks. > > Thanks > SPrasad > -- > View this message in context: > http://www.nabble.com/Problem-with-Incidnet-ReportITSM-V7-tp20509356p20509356.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Problem with Incidnet Report -- ITSM V7
Hi All, Trying to print an Incident Report from Incident Management Console. And some reports are working fine and in some reports all of the fields are blank. I have checked the report "Help Desk" in the Report form. I am having the same problem when I try to print an Incident Report from Incident Management form. Any idea why this is happenning? Execept this report all reports are working fine. I have checked Active Link log files and I didn't see any difference betwen two log files. Any help is really appreciated. Thanks. Thanks SPrasad -- View this message in context: http://www.nabble.com/Problem-with-Incidnet-ReportITSM-V7-tp20509356p20509356.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
