Hi Shashidhar,
In general I agree with Jared, you want to give your users General Access. The
functionality of General Access and Application permission gives you a good
deal of flexibility when you need to provide limited access to external
resources. As an example you have a third party vendor who is performing on
site desktop support for one of your customers (Customer A). On these third
party employees you can restrict access to Customer A only and further restrict
them by providing only the Incident User application permission.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jared Jones
Sent: Tuesday, November 05, 2013 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Information regarding General Access
**
Hi Shashidhar,
General Access is a basic permission that every ITSM user should have. Removing
this from a support staff profile would give them some severe permissions
issues. Is there a compelling reason why you are looking to do this?
On Tue, Nov 5, 2013 at 4:43 AM, shashidhar M S
shashi.catch...@gmail.commailto:shashi.catch...@gmail.com wrote:
Hello Experts,
I would like to know the importance of General Access in the user form. What
happens if the general access is removed from a support staff profile?
Thanks,
Shashidhar
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