Hi,
This is OOTB as it uses a hard coded SRD for each fulfillment application.
You have to customize in such a way, it can pick up the different internal SRD
based on the tenant under which incident is created and then in turn SRD can
have tenant specific surveys n questions.
Others might have different apporach than mine. Would like to hear from them
You can raise this as an idea also in communities as many customers like you
are requesting this.
Regards,
Jayesh
-Original Message-
From: "Hennigan, Sandra, CTR, DSS"
Sent: 10-03-2015 08:32 PM
To: "arslist@ARSLIST.ORG"
Subject: SRM Surveys & Multi-Tenancy
ARS 8.1.01
ITSM 8.1.01
SRM Surveys have been successfully turned on.
My question is regarding SRM Surveys & Multi-Tenancy. The issue I have is the
inability to use separate Survey Questions by Company in our Multi-Tenancy
environment.
I know that singularly, a Survey can be attached to a SRD but only our customer
users submit a request from the Request Entry Console using SRDs. All other
Incidents are submitted by analyst using the Incident form. The Service Desk
Incident, which allows every Incident to create a Service Request, allows for
only a single -Global- Survey to be selected.
Does anyone know if it is possible to setup a Service Desk Incident by Company
so that Survey control belongs to each Company? Your assistance is greatly
appreciated.
Thank you,
Sandra
Sandra Hennigan
DSS ITSS BMC ITSM Developer
Office: 571-305-6579
CACI Email: shenni...@caci.com
NIPR Email: sandra.hennigan@dss.mil
DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil
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