Re: [asterisk-users] Call Center

2015-08-01 Thread Goke M Aruna
what about astercc?

Regards
On 1 Aug 2015 18:57, Murthy Gandikota murth...@hotmail.com wrote:

 Hi All

 Has anyone used Asterisk for a Call Center operation? What I mean is:
 given a list of phone numbers, can Asterisk dial each number, play a
 message and accept some DTMF? I ask because I am an employee of a
 non-profit company based in San Diego, CA. I already evaluated Voicent and
 Voxeo. The former has expensive licensing terms and the latter is not best
 suited for a call center. I would appreciate your kind comments.

 Thanking you
 murthy
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[asterisk-users] screen capture for asterisk call center solution

2013-12-20 Thread Goke M Aruna
Hi all,
Can someone suggest a good solution on agent screen capture in asterisk
call center? open source preferred but cheap offer is welcome too.

Regards
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Re: [asterisk-users] screen capture for asterisk call center solution

2013-12-20 Thread Goke M Aruna
Thank you AJ,
Just want to know from people who uses asterisk as call center solution,
how and what screen capture solution / applications are in use.
Regards
On 20 Dec 2013 11:06, A J Stiles asterisk_l...@earthshod.co.uk wrote:

 On Friday 20 December 2013, Goke M Aruna wrote:
  Hi all,
  Can someone suggest a good solution on agent screen capture in asterisk
  call center? open source preferred but cheap offer is welcome too.

 ???  What are you trying to do?

 Asterisk is *just* a telephony construction kit.  It doesn't know any more
 about call centre agents than that they are someone or something on the
 end
 of a telephone line, and certainly has no interest in what may or may not
 be
 on their screens  (if they even have screens).


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 Answers come *after* questions.

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Re: [asterisk-users] screen capture for asterisk call center solution

2013-12-20 Thread Goke M Aruna
Thanks AJ,
The capturing of agent activities on their desktop by the supervisor.
Regards
On 20 Dec 2013 12:18, A J Stiles asterisk_l...@earthshod.co.uk wrote:

 On Friday 20 December 2013, Goke M Aruna wrote:
  Thank you AJ,
  Just want to know from people who uses asterisk as call center solution,
  how and what screen capture solution / applications are in use.

 What do you mean by screen capture ?

 --
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 Answers come *after* questions.

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Re: [asterisk-users] screen capture for asterisk call center solution

2013-12-20 Thread Goke M Aruna
Thanks Dardini.



On Fri, Dec 20, 2013 at 1:39 PM, Leandro Dardini ldard...@gmail.com wrote:

 Just use VNC...


 2013/12/20 Goke M Aruna gok...@gmail.com

 Thanks AJ,
 The capturing of agent activities on their desktop by the supervisor.
 Regards
 On 20 Dec 2013 12:18, A J Stiles asterisk_l...@earthshod.co.uk wrote:

 On Friday 20 December 2013, Goke M Aruna wrote:
  Thank you AJ,
  Just want to know from people who uses asterisk as call center
 solution,
  how and what screen capture solution / applications are in use.

 What do you mean by screen capture ?

 --
 AJS

 Answers come *after* questions.

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Re: [asterisk-users] screen capture for asterisk call center solution

2013-12-20 Thread Goke M Aruna
hello AJ,
Can I benefit from that code of yours?
regards


On Fri, Dec 20, 2013 at 4:56 PM, A J Stiles
asterisk_l...@earthshod.co.ukwrote:

 * THIS IS NOT WHERE YOUR REPLY GOES *

 On Friday 20 December 2013, Goke M Aruna wrote:
  Thanks AJ,
  The capturing of agent activities on their desktop by the supervisor.
  Regards

 Ah.  That is really nothing to do with Asterisk.

 We run our business on a custom in-house app  (written by me)  which runs
 in a
 web browser -- and there is only a very minimal set of apps on anyone's
 desktop.  But this minimal set does include openssh-server; so if we wanted
 to, we could ssh into any machine and run `ps aux`.

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 Answers come *after* questions.

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[asterisk-users] Call in the queue to listen to the Channel

2012-08-14 Thread Goke M Aruna
hello all,

I have call queue management system where all call comes in, put in the
queue while the caller speak with the online support team / teacher.
However, my major concern is those under MOH (in the queue) will not be
able to listen to the teacher until their turns and this is required.

my Request, I want to make the teachers audio as the MOH and every new
calls that comes in listen to the life channels with the teachers.

Any help will be highly welcome.

Regards
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Re: [asterisk-users] Call in the queue to listen to the Channel

2012-08-14 Thread Goke M Aruna
hello Carlos,

Thanks. I will try that and give back later.

Regards

On Tue, Aug 14, 2012 at 6:49 PM, Carlos Chavez cur...@telecomabmex.comwrote:

 On Tue, 2012-08-14 at 18:43 +0100, Goke M Aruna wrote:
  hello all,
 
 
  I have call queue management system where all call comes in, put in
  the queue while the caller speak with the online support team /
  teacher.
  However, my major concern is those under MOH (in the queue) will not
  be able to listen to the teacher until their turns and this is
  required.
 
 
  my Request, I want to make the teachers audio as the MOH and every new
  calls that comes in listen to the life channels with the teachers.
 
 
  Any help will be highly welcome.
 
 This would work better using a MeetMe/Confbridge room.  Insert
 users
 muted so they can only listen to the conference and then the instructor
 can unmute them when it is their turn to speak.


 --
 Telecomunicaciones Abiertas de México S.A. de C.V.
 Carlos Chávez Prats
 Director de Tecnología
 +52-55-91169161 ext 2001

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[asterisk-users] any working calling card solution open source

2012-07-16 Thread Goke M Aruna
hi all,

Can someone give me information on any open source asterisk calling card
solution?
I have laid my hands on astpp, astcc, asterisk-prepaid-0.3.1, agi-ccard.agi
without luck.
I guess my problem is Asterisk-perl

I will be glad for a quick response.

Regards
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Re: [asterisk-users] any working calling card solution open source

2012-07-16 Thread Goke M Aruna
thank Carlos,

Thanks but too big for a demo interms of setup no demo data.

I got the astcc working but still looking for alternative

Thanks

On Mon, Jul 16, 2012 at 8:32 PM, Carlos Rojas crt.ro...@gmail.com wrote:

 Hello

 a2billing works fine

 Regards

 On Mon, Jul 16, 2012 at 1:47 PM, Goke M Aruna gok...@gmail.com wrote:
  hi all,
 
  Can someone give me information on any open source asterisk calling card
  solution?
  I have laid my hands on astpp, astcc, asterisk-prepaid-0.3.1,
 agi-ccard.agi
  without luck.
  I guess my problem is Asterisk-perl
 
  I will be glad for a quick response.
 
  Regards
 
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Re: [asterisk-users] Best Scripting Language

2011-04-01 Thread Goke M Aruna
Can you give me a reference on how to compile perl?

Thanks

On 4/1/11, Danny Nicholas da...@debsinc.com wrote:
 I'm going to vote for PERL as well.  C is not a scripting language.  Also
 keep in mind that you can compile PERL into C for your hundreds of calls
 per second box.

 -Original Message-
 From: asterisk-users-boun...@lists.digium.com
 [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Satish Patel
 Sent: Friday, April 01, 2011 8:08 AM
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 Cc: asterisk-users@lists.digium.com
 Subject: Re: [asterisk-users] Best Scripting Language

 Do you think C is a scripting language?

 --
 Sent from my iPhone

 On Apr 1, 2011, at 8:27 AM, Roger Burton West ro...@firedrake.org
 wrote:

 On Fri, Apr 01, 2011 at 05:27:20PM +0530, Gopalakrishnan A.N wrote:
 Can anyone suggest which is the best scripting language for
 Asterisk or any
 telecom device?

 Depends on the other parameters. Perl is great for rapid development,
 but I wouldn't run it per-call on a box taking hundreds of calls per
 second. (Ditto Ruby and Python.) C will be much faster, but it's more
 effort to write and debug.

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[asterisk-users] Using asterisk and icecast for live audio streaming.

2011-01-19 Thread Goke M Aruna
Hi all,

Can someone give me a direction on how to use asterisk and icecast or any
other apps for a live audio cast?

The audio feed is external to the asterisk server.

Voip-info.org is not detailed on this.

Thank you
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Re: [asterisk-users] Asterisk Exchange - a waste of money?

2010-12-09 Thread Goke M Aruna
can someone give more eduaction to me about what the asterisk exchange is
all about?

thanks

On Thu, Dec 9, 2010 at 5:43 AM, Sevana Oy sa...@sevana.fi wrote:

  Hi,

 A couple of months ago we registered our product AQuA at Asterisk Exchange.
 We were told that it collects like 14K visitors per month and knowing
 interest to our product from Asterisk community we have calculated a certain
 super-mini-minimal % of visitors coming from Asterisk Exchange to our web
 site... Here comes the funny thing - there was no traffic increase since
 then, there were no referral visist from Asterisk Exchange... We are getting
 something a bit less than 100 product inquiries a month and NONE has ever
 mentioned that learnt about us from Asterisk Exchange...

 My question is: have we just wasted $2500 for being listed there? Is
 Asterisk Exchange some kind of bubble? Unfortunately we never got response
 from the people who sold us this service :-)

 Thanks and cheers,
 Vallu
 Sevana Oy

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Re: [asterisk-users] Implementing Asterisk on a WAN or an Intranet

2010-05-30 Thread Goke M Aruna
Ay,

Run make sample in the asterisk src dir3. And check the etc asterisk
dir3 for sample config files.

If you are not clear after reading contact me goksie at gmail.

Thanks

On 5/30/10, ayodele abejide ayodeleabej...@hotmail.com wrote:
 Hi everyone,

 I want to Implement asterisk on my company's intranet comprising of 100
 local area networks I don't know how to configure my dialplan and my
 sip.conf files


 Thanks

 Date: Sun, 30 May 2010 10:06:12 -0400
 From: vene...@gmail.com
 To: asterisk-users@lists.digium.com
 Subject: [asterisk-users] How to use one single IP as origination

 I have an Asterisk with multiple IP's, on the same subnet. When a call comes
 in, I need to send it back out via SIP, but need that only one IP is used as
 originating IP for all calls.
 For example
 machines has

 192.168.50.3
 192.168.50.4
 192.168.50.5
 
 but when I originate the second leg of a call,  the IP address that is
 supposed to be read as source IP must be 192.168.50.5, regardless of how the
 call arrived.


 How do I do that?



   
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Re: [asterisk-users] protocol used to connect Asterisk and GSM core network (MSC)

2010-04-15 Thread Goke M Aruna
hi huu,

ss7 is preffered for me.

tested on huawei msc / siemens ewsd / alcatel s12 just to mention few and
its working fine.

On Thu, Apr 15, 2010 at 8:04 AM, huu giang huugiang...@yahoo.com wrote:

 Dear Goe.

 Do you mean, I just need request Telco provide me a E1 line, ask them to
 configure MSC support SS7/ISUP, so my Asterisk can receive calls.

 What is the benefits if I use ISDN instead of  ISUP/SS7 and vice versa.

 Thanks.


 --- On *Wed, 4/14/10, Goke M Aruna gok...@gmail.com* wrote:


 From: Goke M Aruna gok...@gmail.com
 Subject: Re: [asterisk-users] protocol used to connect Asterisk and GSM
 core network (MSC)
 To: Asterisk Users Mailing List - Non-Commercial Discussion 
 asterisk-users@lists.digium.com
 Date: Wednesday, April 14, 2010, 9:39 PM

 Hi Huu,

 Asterisk support ss7.
 Check chan_ss7 and libss7, both project are active and working like charm.

 Thanks

 On 4/15/10, huu giang 
 huugiang...@yahoo.comhttp://mc/compose?to=huugiang...@yahoo.com
 wrote:
  Dear Goke,
 
  I don't use ISDN to connect to MSC, it connect to ISDN network.
  There are other people deploy IVR using this protocol.
 
  About ISUP/SS7, supporting technical from the vendor I bought Sangoma
 Card,
  they said that If I want to connect to MSC, I have to use ISUP/SS7
 protocl,
  but now Asterisk doesn't support SS7 protocol and I have to buy a SS7
  package to install on Asterisk Server so Astersik can work with SS7.
 
  Is it right ?, It is the first time I deploy Asterisk, so please consult
 me.
 
  Thanks
 
  Hiện tại,
  nếu anh dùng luồng
  ISDN thì không cần báo hiệu SS7 nhưng anh muốn kết nối trực tiếp vào MSC
   của Telco(SS7)
  là anh cần phải có giao thức SS7 để chúng bắt tay làm việc, nhưng hiện
  tại trên
  tổng đài soft không hổ trợ, anh cần mua gói phần mền SS7 để cài đặt vào
  tổng
  đài để chúng làm việc với giao thức SS7.
 
  --- On Wed, 4/14/10, Goke M Aruna 
  gok...@gmail.comhttp://mc/compose?to=gok...@gmail.com
 wrote:
 
  From: Goke M Aruna gok...@gmail.comhttp://mc/compose?to=gok...@gmail.com
 
  Subject: Re: [asterisk-users] protocol used to connect Asterisk and GSM
 core
  network (MSC)
  To: Asterisk Users Mailing List - Non-Commercial Discussion
  asterisk-users@lists.digium.comhttp://mc/compose?to=asterisk-us...@lists.digium.com
 
  Date: Wednesday, April 14, 2010, 4:24 AM
 
  hello Huu,
 
  Can you share their explanation with me at least, I can gain from it too.
 
  Thanks
 
  On Wed, Apr 14, 2010 at 10:01 AM, huu giang 
  huugiang...@yahoo.comhttp://mc/compose?to=huugiang...@yahoo.com
 wrote:
 
 
  Hi Goke,
 
  Some experienced people said me to use ISDN to connect to MSC.
 
  Thanks very much.
 
 
  --- On Wed, 4/14/10, Goke M Aruna 
  gok...@gmail.comhttp://mc/compose?to=gok...@gmail.com
 wrote:
 
 
  From: Goke M Aruna gok...@gmail.comhttp://mc/compose?to=gok...@gmail.com
 
  Subject: Re: [asterisk-users] protocol used to connect Asterisk and GSM
 core
  network (MSC)
 
  To: Asterisk Users Mailing List - Non-Commercial Discussion
  asterisk-users@lists.digium.comhttp://mc/compose?to=asterisk-us...@lists.digium.com
 
  Date: Wednesday, April 14, 2010, 1:50 AM
 
 
  Hello Huu,
 
  use E1/SS7 signaling or if you MSC speak SIP, then use SIP.
 
  Thanks
 
  On Tue, Apr 13, 2010 at 11:46 AM, huu giang 
  huugiang...@yahoo.comhttp://mc/compose?to=huugiang...@yahoo.com
 wrote:
 
 
 
 
  Hi all,
 
  My Asterisk connect to GSM core network (connect directly to MSC) through
 E1
  lines. What the kind of protocol is used ?. It is ISUP/SS7 protocol ?
 
  Thanks in advance
 
 
 
 
 
 
 
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Re: [asterisk-users] protocol used to connect Asterisk and GSM core network (MSC)

2010-04-14 Thread Goke M Aruna
Hello Huu,

use E1/SS7 signaling or if you MSC speak SIP, then use SIP.

Thanks

On Tue, Apr 13, 2010 at 11:46 AM, huu giang huugiang...@yahoo.com wrote:

 Hi all,

 My Asterisk connect to GSM core network (connect directly to MSC) through
 E1 lines. What the kind of protocol is used ?. It is ISUP/SS7 protocol ?

 Thanks in advance



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Re: [asterisk-users] protocol used to connect Asterisk and GSM core network (MSC)

2010-04-14 Thread Goke M Aruna
hello Huu,

Can you share their explanation with me at least, I can gain from it too.

Thanks

On Wed, Apr 14, 2010 at 10:01 AM, huu giang huugiang...@yahoo.com wrote:

 Hi Goke,

 Some experienced people said me to use ISDN to connect to MSC.

 Thanks very much.


 --- On *Wed, 4/14/10, Goke M Aruna gok...@gmail.com* wrote:


 From: Goke M Aruna gok...@gmail.com
 Subject: Re: [asterisk-users] protocol used to connect Asterisk and GSM
 core network (MSC)
 To: Asterisk Users Mailing List - Non-Commercial Discussion 
 asterisk-users@lists.digium.com
 Date: Wednesday, April 14, 2010, 1:50 AM


 Hello Huu,

 use E1/SS7 signaling or if you MSC speak SIP, then use SIP.

 Thanks

 On Tue, Apr 13, 2010 at 11:46 AM, huu giang 
 huugiang...@yahoo.comhttp://mc/compose?to=huugiang...@yahoo.com
  wrote:

 Hi all,

 My Asterisk connect to GSM core network (connect directly to MSC) through
 E1 lines. What the kind of protocol is used ?. It is ISUP/SS7 protocol ?

 Thanks in advance



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Re: [asterisk-users] protocol used to connect Asterisk and GSM core network (MSC)

2010-04-14 Thread Goke M Aruna
Hi Huu,

Asterisk support ss7.
Check chan_ss7 and libss7, both project are active and working like charm.

Thanks

On 4/15/10, huu giang huugiang...@yahoo.com wrote:
 Dear Goke,

 I don't use ISDN to connect to MSC, it connect to ISDN network.
 There are other people deploy IVR using this protocol.

 About ISUP/SS7, supporting technical from the vendor I bought Sangoma Card,
 they said that If I want to connect to MSC, I have to use ISUP/SS7 protocl,
 but now Asterisk doesn't support SS7 protocol and I have to buy a SS7
 package to install on Asterisk Server so Astersik can work with SS7.

 Is it right ?, It is the first time I deploy Asterisk, so please consult me.

 Thanks

 Hiện tại,
 nếu anh dùng luồng
 ISDN thì không cần báo hiệu SS7 nhưng anh muốn kết nối trực tiếp vào MSC
  của Telco(SS7)
 là anh cần phải có giao thức SS7 để chúng bắt tay làm việc, nhưng hiện
 tại trên
 tổng đài soft không hổ trợ, anh cần mua gói phần mền SS7 để cài đặt vào
 tổng
 đài để chúng làm việc với giao thức SS7.

 --- On Wed, 4/14/10, Goke M Aruna gok...@gmail.com wrote:

 From: Goke M Aruna gok...@gmail.com
 Subject: Re: [asterisk-users] protocol used to connect Asterisk and GSM core
 network (MSC)
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 asterisk-users@lists.digium.com
 Date: Wednesday, April 14, 2010, 4:24 AM

 hello Huu,

 Can you share their explanation with me at least, I can gain from it too.

 Thanks

 On Wed, Apr 14, 2010 at 10:01 AM, huu giang huugiang...@yahoo.com wrote:


 Hi Goke,

 Some experienced people said me to use ISDN to connect to MSC.

 Thanks very much.


 --- On Wed, 4/14/10, Goke M Aruna gok...@gmail.com wrote:


 From: Goke M Aruna gok...@gmail.com
 Subject: Re: [asterisk-users] protocol used to connect Asterisk and GSM core
 network (MSC)

 To: Asterisk Users Mailing List - Non-Commercial Discussion
 asterisk-users@lists.digium.com
 Date: Wednesday, April 14, 2010, 1:50 AM


 Hello Huu,

 use E1/SS7 signaling or if you MSC speak SIP, then use SIP.

 Thanks

 On Tue, Apr 13, 2010 at 11:46 AM, huu giang huugiang...@yahoo.com wrote:




 Hi all,

 My Asterisk connect to GSM core network (connect directly to MSC) through E1
 lines. What the kind of protocol is used ?. It is ISUP/SS7 protocol ?

 Thanks in advance







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Re: [asterisk-users] how to start callerid for india

2010-03-20 Thread Goke M Aruna
Hi,

Edit your logger.conf, set messages in debug mode, make test incoming
and outgoing calls. Copy the log in message dirz3* and post.

Goke

On 3/20/10, Zeeshan Zakaria zisha...@gmail.com wrote:
 Does your regular phone shows callerid on this line. If the service provider
 is sending the callerid, asterisk doesn't have to do anything special to
 retrieve it.

 --
 Zeeshan

 On 2010-03-20 1:25 PM, cool dude cool_dudeof...@yahoo.co.in wrote:

 i belong to india. i am making pbx using sangoma fxo card. i want that when
 ever call comes to my PSTN line i should see the no from where call is
 coming. so i have to configures chan_dahdi.conf according to my region. i
 checked dahdi.conf and in that they have mentioned for india

 ##
 ; Hide the name part and leave just the number part of the caller ID
 ; string. Only applies to PRI channels.
 ;hidecalleridname=yes
 ;
 ; Type of caller ID signalling in use
 ; bell = bell202 as used in US (default)
 ; v23  = v23 as used in the UK
 ; v23_jp   = v23 as used in Japan
 ; dtmf = DTMF as used in Denmark, Sweden and Netherlands
 ; smdi = Use SMDI for caller ID.  Requires SMDI to be enabled
 (usesmdi).
 ;
 ;cidsignalling=v23
 ;
 ; What signals the start of caller ID
 ; ring= a ring signals the start (default)
 ; polarity= polarity reversal signals the start
 ; polarity_IN = polarity reversal signals the start, for India,
 ;   for dtmf dialtone detection; using DTMF.
 ;   (see doc/India-CID.txt)
 ;
 ;cidstart=polarity


 so i edited chan_dahdi.conf  according to my region.

 ###
 vi chan_dahdi.conf

 ;autogenerated by /usr/sbin/wancfg_dahdi do not hand edit
 ;autogenrated on 2010-03-18
 ;Dahdi Channels Configurations
 ;For detailed Dahdi options, view /etc/asterisk/chan_dahdi.conf.bak

 [trunkgroups]

 [channels]
 context=default
 usecallerid=yes
 hidecallerid=no
 callwaiting=yes
 usecallingpres=yes
 callwaitingcallerid=yes
 threewaycalling=yes
 transfer=yes
 canpark=yes
 cancallforward=yes
 callreturn=yes
 echocancel=yes
 echocancelwhenbridged=yes
 relaxdtmf=yes
 rxgain=0.0
 txgain=0.0
 group=1
 callgroup=1
 pickupgroup=1
 immediate=no
 ;cidstart=ring
 ;cidstart=polarity
 ;callerid=asreceived
 cidsignalling=polarity_IN
 sendcalleridafter=2

 ;Sangoma AU100 [slot:0 bus: span:1]  wanpipe1
 context=from-zaptel
 group=0
 echocancel=yes
 signalling = fxs_ks
 channel = 1

 context=from-zaptel
 group=0
 echocancel=yes
 signalling = fxs_ks
 channel = 2

 

 now when call comes to PSTN line i am not able to see the no. here is cli
 log

 *CLI -- Starting simple switch on 'DAHDI/1-1'
 [Mar 20 20:12:51] NOTICE[6659]: chan_dahdi.c:8692 ss_thread: Got event 18
 (Ring Begin)...
 [Mar 20 20:12:51] NOTICE[6659]: chan_dahdi.c:8692 ss_thread: Got event 17
 (Polarity Reversal)...
 [Mar 20 20:12:51] NOTICE[6659]: chan_dahdi.c:8692 ss_thread: Got event 17
 (Polarity Reversal)...
 -- Executing [...@from-zaptel:1] Wait(DAHDI/1-1, 2) in new stack
 -- Executing [...@from-zaptel:2] GotoIfTime(DAHDI/1-1,
 23:59-7:59|mon-sun|*|*?closed,s,1) in new stack
 -- Executing [...@from-zaptel:3] Dial(DAHDI/1-1, SIP/112,60,tT) in new
 stack
   == Using SIP RTP CoS mark 5
 -- Called 112
 -- SIP/112- is ringing
   == Spawn extension (from-zaptel, s, 3) exited non-zero on 'DAHDI/1-1'
 -- Hungup 'DAHDI/1-1'

 #

 plz help me out.
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Re: [asterisk-users] Dial Plan Application(main-menu)

2009-11-22 Thread Goke M Aruna
Do you have the main-menu sound file in the correct format?

Goksie

On 11/20/09, Steve Edwards asterisk@sedwards.com wrote:
 On Fri, 20 Nov 2009, aster...@opensourcesolution.in wrote:

 the problem is that when call comes it answers but backgroup main menu
 dosent play,for test purpose i had done

 The problem is that you do not have (or have not provided) sufficient
 information to solve today's problem.

 You should bump up logging (logger.conf, console =
 debug,dtmf,error,event,notice,verbose,warning) and contemplate (for a very
 long time) the meaning of the messages.

 There are resources available on the Internet (google.com, voip-info.org)
 where you can find answers faster and without annoying the hell out of the
 list as you attempt to have others write your dialplan line-by-line,
 day-by-day.

 --
 Thanks in advance,
 -
 Steve Edwards   sedwa...@sedwards.com  Voice: +1-760-468-3867 PST
 Newline  Fax: +1-760-731-3000

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