Re: [cisco-voip] MRA voice quality issues with Optimum/Altice

[Ryan Huff]

I know you didn’t ask for solutions… however, you might consider throwing an 
SDWAN appliance in front of the Expressway. The forward error correction 
capabilities might help with the jitter / lack of end to end EF queue.

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From: cisco-voip  on behalf of Matthew Huff 

Sent: Monday, October 11, 2021 12:38:42 PM
To: cisco-voip@puck.nether.net 
Subject: [cisco-voip] MRA voice quality issues with Optimum/Altice


A continuing problem we have is voice quality issues with our users  on 
Optimum/Altice. Garbled and dropped speech are common. I’ve played around with 
different codes without much success. Opus appears to work as well as any 
others. We are directly peered with Lightpath, and the traceroutes show a 
direct path, so it’s not an issue with congestion at a peering point. We don’t 
have any issue with Verizon or Spectrum users.



Not really looking for any solutions, as it’s likely a issue with Optimum, but 
I was curious if this is a common issue.



BTW, don’t get me started with the Altice One service. The issues with their 
router alone is horrid.



Matthew Huff | Director of Technical Operations | OTA Management LLC



Office: 914-460-4039

mh...@ox.com | 
www.ox.com

...


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[cisco-voip] MRA voice quality issues with Optimum/Altice

[Matthew Huff]

A continuing problem we have is voice quality issues with our users  on 
Optimum/Altice. Garbled and dropped speech are common. I've played around with 
different codes without much success. Opus appears to work as well as any 
others. We are directly peered with Lightpath, and the traceroutes show a 
direct path, so it's not an issue with congestion at a peering point. We don't 
have any issue with Verizon or Spectrum users.

Not really looking for any solutions, as it's likely a issue with Optimum, but 
I was curious if this is a common issue.

BTW, don't get me started with the Altice One service. The issues with their 
router alone is horrid.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

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