Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Thank you Jason, I have done the hard reset of the tracker database. I can now easily right hand click and see the properties of the files. I do get the error "GDBus.Error:org.freedesktop.Tracker1.SparqlError.Internal: Error opening database" but I am assuming that this is because I have done the hard reset and it will resolve itself if I leave my computer on for long enough. Thank you very much for your help. I am happy to have this bug now resolved. Regards Luke On Sat, Jun 17, 2017 at 6:21 AM, Jason Crainwrote: > I forwarded this upstream and according to a tracker developer, the > nautilus tracker plugin will be going away soon, to be replaced a > feature directly in nautilus. > > For a more immediate solution there are a few things you can try: > > * Waiting for tracker-store to complete it's integrity check. This > could be several hours for a large database, possibly longer. > > * Or, soft reset the tracker database with "tracker-control -e". The > tracker database will be deleted and restored from backup. > > * Or, hard reset the tracker database with "tracker-control -r". The > tracker database will be deleted and recreated. >
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
I forwarded this upstream and according to a tracker developer, the nautilus tracker plugin will be going away soon, to be replaced a feature directly in nautilus. For a more immediate solution there are a few things you can try: * Waiting for tracker-store to complete it's integrity check. This could be several hours for a large database, possibly longer. * Or, soft reset the tracker database with "tracker-control -e". The tracker database will be deleted and restored from backup. * Or, hard reset the tracker database with "tracker-control -r". The tracker database will be deleted and recreated.
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Hello Jason, Sorry for lack of reply. Been away from my computer. I can confirm that I do have a lot of photos in RAW format about 25Mb each. However once I have finished with the images I then move them to a external hard drive. I will hopefully run the commands tonight. Regards Luke On Fri, Jun 16, 2017 at 6:31 AM, Jason Crainwrote: > Control: reassign -1 tracker-gui 1.2.4-2 > Control: tags -1 - moreinfo > Control: found -1 1.10.5-1 > > On Sun, Jun 11, 2017 at 02:31:33PM -0500, Jason Crain wrote: > > How large is your tracker database ~/.cache/tracker/meta.db? Do you > > have gigabytes of documents being indexed that would inflate the > > database? > > I'm going to assume the answer to this is yes, you have gigabytes of > PDFs and PowerPoint presentations causing a large tracker database. >
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Control: reassign -1 tracker-gui 1.2.4-2 Control: tags -1 - moreinfo Control: found -1 1.10.5-1 On Sun, Jun 11, 2017 at 02:31:33PM -0500, Jason Crain wrote: > How large is your tracker database ~/.cache/tracker/meta.db? Do you > have gigabytes of documents being indexed that would inflate the > database? I'm going to assume the answer to this is yes, you have gigabytes of PDFs and PowerPoint presentations causing a large tracker database.
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
On Wed, Jun 07, 2017 at 08:24:54PM +1000, Luke Christopher Clarke wrote: > Tracker-Message: Setting page size to 8192 > Tracker-Message: Setting cache size to 250 > (tracker-store:2134): Tracker-DEBUG: Preparing query: 'PRAGMA > integrity_check(1)' > ^C > luke@luk-main:~$ > > -- END TERMINAL COMMANDS 002 -- > > > I let this run for over 15 minutes My understanding of sqlite's integrity_check is that can be slow, but 15+ minutes seems excessive. How large is your tracker database ~/.cache/tracker/meta.db? Do you have gigabytes of documents being indexed that would inflate the database?
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Hello Jason, Sorry for the late reply - been under the pump. I have re-run the command. -- TERMINAL COMMANDS 001 -- luke@luk-main:~$ pkill nautilus luke@luk-main:~$ tracker-control -S Store: (tracker-control:1853): Tracker-CRITICAL **: Could not retrieve tracker-store status, GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message did not receive a reply (timeout by message bus) Miners: 07 Jun 2017, 20:00:28: ✗ File System - Not running or is a disabled plugin 07 Jun 2017, 20:00:28: ✗ Userguides- Not running or is a disabled plugin 07 Jun 2017, 20:00:28: ✗ Applications - Not running or is a disabled plugin 07 Jun 2017, 20:00:28: ✗ Extractor - Not running or is a disabled plugin luke@luk-main:~$ -- END TERMINAL COMMANDS 001 -- I then reran the command I got wrong last time -- TERMINAL COMMANDS 002 -- luke@luk-main:~$ tracker-control -k store; TRACKER_VERBOSITY=3 G_DEBUG=all G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store Found 197 PIDs… Tracker-Message: Starting tracker-store 1.2.4 Tracker-Message: General options: Tracker-Message: Verbosity 0 Tracker-Message: Store options: Tracker-Message: Readonly mode no Tracker-Message: GraphUpdated Delay 1000 Tracker-Message: Log verbosity is set to 0, disabling D-Bus client lookup Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Status' Tracker-Message: Type:'TrackerStatus' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Statistics' Tracker-Message: Type:'TrackerStatistics' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Resources' Tracker-Message: Type:'TrackerResources' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Steroids' Tracker-Message: Type:'TrackerSteroids' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Backup' Tracker-Message: Type:'TrackerBackup' Tracker-Message: Registering D-Bus service... Name:'org.freedesktop.Tracker1' (tracker-store:2134): Tracker-DEBUG: Locale 'TRACKER_LOCALE_LANGUAGE' was set to 'en_AU.utf8' (tracker-store:2134): Tracker-DEBUG: Locale 'TRACKER_LOCALE_TIME' was set to 'en_AU.utf8' (tracker-store:2134): Tracker-DEBUG: Locale 'TRACKER_LOCALE_COLLATE' was set to 'en_AU.utf8' (tracker-store:2134): Tracker-DEBUG: Locale 'TRACKER_LOCALE_NUMERIC' was set to 'en_AU.utf8' (tracker-store:2134): Tracker-DEBUG: Locale 'TRACKER_LOCALE_MONETARY' was set to 'en_AU.utf8' Tracker-Message: Setting database locations Tracker-Message: Checking database directories exist Tracker-Message: Checking database version Tracker-Message: Checking database files exist Tracker-Message: Loading databases files... Tracker-Message: Didn't shut down cleanly last time, doing integrity checks Tracker-Message: Loading database... '/home/luke/.cache/tracker/meta.db' (metadata) Tracker-Message: Opened sqlite3 database:'/home/luke/.cache/tracker/meta.db' (tracker-store:2134): Tracker-DEBUG: Resetting collator in db interface 0x16b58d0 (tracker-store:2134): Tracker-DEBUG: [libunistring collation] Initializing collator for locale 'en_AU.utf8' (tracker-store:2134): Tracker-DEBUG: Preparing query: 'PRAGMA journal_mode = WAL;' Tracker-Message: Setting page size to 8192 Tracker-Message: Setting cache size to 250 (tracker-store:2134): Tracker-DEBUG: Preparing query: 'PRAGMA integrity_check(1)' ^C luke@luk-main:~$ -- END TERMINAL COMMANDS 002 -- I let this run for over 15 minutes Thank you Regards Luke On Sun, May 28, 2017 at 11:14 AM, Jason Crainwrote: > On Sun, May 28, 2017 at 10:44:41AM +1000, Luke Christopher Clarke wrote: > > I ran both commands as non-sudo and sudo respectively. > > You should run these as your regular user, not root. > > > -- START tracker-control -S -- > > luke@luk-main:~$ tracker-control -S > > Store: > > ^C > > It is odd that tracker-control freezes too. I was expecting a message > about how the tracker store is initializing or reindexing. > > > -- tracker-control -k store; TRACKER_VERBOSITY=3 G_DEBUG=all -- > > G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store > > luke@luk-main:~$ tracker-control store; TRACKER_VERBOSITY=3 G_DEBUG=all >^ > > This is supposed to be "tracker-control -k store". The point is to kill > (-k) the existing tracker-store process before running tracker-store > with debug messages enabled, because otherwise it will just complain > that there is already a process running. > > > G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store > > Unrecognized options: 'store' > > Tracker-Message: Starting tracker-store 1.2.4 > ... > > Tracker-Message: Registering D-Bus service... > > Name:'org.freedesktop.Tracker1' > > > > (tracker-store:12568):
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
On Sun, May 28, 2017 at 10:44:41AM +1000, Luke Christopher Clarke wrote: > I ran both commands as non-sudo and sudo respectively. You should run these as your regular user, not root. > -- START tracker-control -S -- > luke@luk-main:~$ tracker-control -S > Store: > ^C It is odd that tracker-control freezes too. I was expecting a message about how the tracker store is initializing or reindexing. > -- tracker-control -k store; TRACKER_VERBOSITY=3 G_DEBUG=all -- > G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store > luke@luk-main:~$ tracker-control store; TRACKER_VERBOSITY=3 G_DEBUG=all ^ This is supposed to be "tracker-control -k store". The point is to kill (-k) the existing tracker-store process before running tracker-store with debug messages enabled, because otherwise it will just complain that there is already a process running. > G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store > Unrecognized options: 'store' > Tracker-Message: Starting tracker-store 1.2.4 ... > Tracker-Message: Registering D-Bus service... > Name:'org.freedesktop.Tracker1' > > (tracker-store:12568): Tracker-CRITICAL **: D-Bus service > name:'org.freedesktop.Tracker1' is already taken, perhaps the daemon is > already running? > Trace/breakpoint trap As it does here.
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Hello Jason, I ran both commands as non-sudo and sudo respectively. -- START tracker-control -S -- luke@luk-main:~$ tracker-control -S Store: ^C luke@luk-main:~$ sudo tracker-control -S [sudo] password for luke: Store: 28 May 2017, 10:27:07: ✗ Store - Unavailable Miners: 28 May 2017, 10:27:07: ✗ File System - Not running or is a disabled plugin 28 May 2017, 10:27:07: ✗ Userguides- Not running or is a disabled plugin 28 May 2017, 10:27:07: ✗ Applications - Not running or is a disabled plugin 28 May 2017, 10:27:07: ✗ Extractor - Not running or is a disabled plugin luke@luk-main:~$ -- END tracker-control -S -- -- tracker-control -k store; TRACKER_VERBOSITY=3 G_DEBUG=all -- G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store luke@luk-main:~$ tracker-control store; TRACKER_VERBOSITY=3 G_DEBUG=all G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store Unrecognized options: 'store' Tracker-Message: Starting tracker-store 1.2.4 Tracker-Message: General options: Tracker-Message: Verbosity 0 Tracker-Message: Store options: Tracker-Message: Readonly mode no Tracker-Message: GraphUpdated Delay 1000 Tracker-Message: Log verbosity is set to 0, disabling D-Bus client lookup Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Status' Tracker-Message: Type:'TrackerStatus' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Statistics' Tracker-Message: Type:'TrackerStatistics' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Resources' Tracker-Message: Type:'TrackerResources' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Steroids' Tracker-Message: Type:'TrackerSteroids' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Backup' Tracker-Message: Type:'TrackerBackup' Tracker-Message: Registering D-Bus service... Name:'org.freedesktop.Tracker1' (tracker-store:12568): Tracker-CRITICAL **: D-Bus service name:'org.freedesktop.Tracker1' is already taken, perhaps the daemon is already running? Trace/breakpoint trap luke@luk-main:~$ ^C luke@luk-main:~$ sudo tracker-control store; TRACKER_VERBOSITY=3 G_DEBUG=all G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store [sudo] password for luke: Unrecognized options: 'store' Tracker-Message: Starting tracker-store 1.2.4 Tracker-Message: General options: Tracker-Message: Verbosity 0 Tracker-Message: Store options: Tracker-Message: Readonly mode no Tracker-Message: GraphUpdated Delay 1000 Tracker-Message: Log verbosity is set to 0, disabling D-Bus client lookup Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Status' Tracker-Message: Type:'TrackerStatus' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Statistics' Tracker-Message: Type:'TrackerStatistics' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Resources' Tracker-Message: Type:'TrackerResources' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Steroids' Tracker-Message: Type:'TrackerSteroids' Tracker-Message: Registering D-Bus object... Tracker-Message: Path:'/org/freedesktop/Tracker1/Backup' Tracker-Message: Type:'TrackerBackup' Tracker-Message: Registering D-Bus service... Name:'org.freedesktop.Tracker1' (tracker-store:12587): Tracker-CRITICAL **: D-Bus service name:'org.freedesktop.Tracker1' is already taken, perhaps the daemon is already running? Trace/breakpoint trap -- END tracker-control -k store; TRACKER_VERBOSITY=3 G_DEBUG=all -- On Sun, May 28, 2017 at 7:56 AM, Jason Crainwrote: > On Fri, May 26, 2017 at 08:03:26PM +1000, Luke Christopher Clarke wrote: > > I have not gone out of my way to install any extra nautilus extensions to > > my knowledge. Is there a way I can find that out? > > > > Also the following is the output from your command. I also went ahead and > > replicated the bug. > > > ... > > (nautilus:1733): Tracker-DEBUG: New TrackerTagsView with 1 files > > (nautilus:1733): Tracker-DEBUG: tracker-backend.vala:37: Waiting for > > service to become available... > > > > -- END TERMINAL OUTPUT -- > > It looks like it's frozen because tracker is stuck. What's the output > of "tracker-control -S"? And what is the output of running > "tracker-control -k store; TRACKER_VERBOSITY=3 G_DEBUG=all > G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store" ? >
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
On Fri, May 26, 2017 at 08:03:26PM +1000, Luke Christopher Clarke wrote: > I have not gone out of my way to install any extra nautilus extensions to > my knowledge. Is there a way I can find that out? > > Also the following is the output from your command. I also went ahead and > replicated the bug. > ... > (nautilus:1733): Tracker-DEBUG: New TrackerTagsView with 1 files > (nautilus:1733): Tracker-DEBUG: tracker-backend.vala:37: Waiting for > service to become available... > > -- END TERMINAL OUTPUT -- It looks like it's frozen because tracker is stuck. What's the output of "tracker-control -S"? And what is the output of running "tracker-control -k store; TRACKER_VERBOSITY=3 G_DEBUG=all G_MESSAGES_DEBUG=all /usr/lib/tracker/tracker-store" ?
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
On Sun, May 14, 2017 at 11:04:23AM +1000, Luke Christopher Clarke wrote: > The issue will occur on any particular type of file. I have created a video > recording me replicating the bug using just a JPG. > https://youtu.be/eUI2tVpZ6nY It looks like the problem is bigger than just the properties dialog since in your video the nautilus window doesn't even appear the first time you run it. Can you run nautilus with this command and post the output? TRACKER_VERBOSITY=3 G_DEBUG=all NAUTILUS_DEBUG=all G_MESSAGES_DEBUG=all nautilus Also, if you have installed any extra nautilus extensions, try removing them.
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Hello, The issue will occur on any particular type of file. I have created a video recording me replicating the bug using just a JPG. https://youtu.be/eUI2tVpZ6nY Regards Luke On Fri, May 12, 2017 at 5:36 AM, Jason Crainwrote: > Control: tags -1 + moreinfo > > On Sun, May 07, 2017 at 12:41:46PM +1000, Luke wrote: > > Method > > ~~ > > 1.) Open up Nautilus > > 2.) Navigate to a folder where you want to find the file size of contents > > 3.) Select the file(s)/folder(s), right hand click > > 4.) Click on the option "Properties" in the menu > > > > Expected Results > > > > Properties dialog will appear > > > > > > Actual Results > > ~~ > > Nautilus will lock up, will not be able to use it even if I have multiple > > windows opened. Eventually Gnome will inform me that Nautilus has > potentially > > crashed. > > Other times, it has taken over a minute to load the properties dialog. > > > > Notes > > ~ > > Does not happen all the time, about 50% for me. When it does occur > Nautilus > > will not open unless I either; > > - Open using root permissions > > - Use command 'pkill nautilus' > > > > I can replicate this issue on two separate computers running Debian 8.7 > > I don't see this happening on either jessie or sid. Does this only > happen under some particular circumstance, like a particular file, a > large directory, a network filesytem, etc? >
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Control: tags -1 + moreinfo On Sun, May 07, 2017 at 12:41:46PM +1000, Luke wrote: > Method > ~~ > 1.) Open up Nautilus > 2.) Navigate to a folder where you want to find the file size of contents > 3.) Select the file(s)/folder(s), right hand click > 4.) Click on the option "Properties" in the menu > > Expected Results > > Properties dialog will appear > > > Actual Results > ~~ > Nautilus will lock up, will not be able to use it even if I have multiple > windows opened. Eventually Gnome will inform me that Nautilus has potentially > crashed. > Other times, it has taken over a minute to load the properties dialog. > > Notes > ~ > Does not happen all the time, about 50% for me. When it does occur Nautilus > will not open unless I either; > - Open using root permissions > - Use command 'pkill nautilus' > > I can replicate this issue on two separate computers running Debian 8.7 I don't see this happening on either jessie or sid. Does this only happen under some particular circumstance, like a particular file, a large directory, a network filesytem, etc?
Bug#861989: nautilus: Nautilus freezes/crashes when right clicking and selecting properties for 1 or more files
Package: nautilus Version: 3.14.1-2 Severity: important Dear Maintainer, Method ~~ 1.) Open up Nautilus 2.) Navigate to a folder where you want to find the file size of contents 3.) Select the file(s)/folder(s), right hand click 4.) Click on the option "Properties" in the menu Expected Results Properties dialog will appear Actual Results ~~ Nautilus will lock up, will not be able to use it even if I have multiple windows opened. Eventually Gnome will inform me that Nautilus has potentially crashed. Other times, it has taken over a minute to load the properties dialog. Notes ~ Does not happen all the time, about 50% for me. When it does occur Nautilus will not open unless I either; - Open using root permissions - Use command 'pkill nautilus' I can replicate this issue on two separate computers running Debian 8.7 -- System Information: Debian Release: 8.7 APT prefers stable-updates APT policy: (500, 'stable-updates'), (500, 'stable') Architecture: amd64 (x86_64) Foreign Architectures: i386 Kernel: Linux 3.16.0-4-amd64 (SMP w/8 CPU cores) Locale: LANG=en_AU.utf8, LC_CTYPE=en_AU.utf8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Init: systemd (via /run/systemd/system) Versions of packages nautilus depends on: ii desktop-file-utils 0.22-1 ii gsettings-desktop-schemas 3.14.1-1 ii gvfs 1.22.2-1 ii libatk1.0-02.14.0-1 ii libc6 2.19-18+deb8u7 ii libcairo-gobject2 1.14.0-2.1+deb8u2 ii libcairo2 1.14.0-2.1+deb8u2 ii libexempi3 2.2.1-2 ii libexif12 0.6.21-2 ii libgail-3-03.14.5-1+deb8u1 ii libgdk-pixbuf2.0-0 2.31.1-2+deb8u5 ii libglib2.0-0 2.42.1-1+b1 ii libglib2.0-data2.42.1-1 ii libgnome-desktop-3-10 3.14.1-1 ii libgtk-3-0 3.14.5-1+deb8u1 ii libnautilus-extension1a3.14.1-2 ii libnotify4 0.7.6-2 ii libpango-1.0-0 1.36.8-3 ii libpangocairo-1.0-01.36.8-3 ii libselinux12.3-2 ii libtracker-sparql-1.0-01.2.4-2 ii libx11-6 2:1.6.2-3 ii libxml22.9.1+dfsg1-5+deb8u4 ii nautilus-data 3.14.1-2 ii shared-mime-info 1.3-1 Versions of packages nautilus recommends: ii eject 2.1.5+deb1+cvs20081104-13.1+deb8u1 ii gnome-icon-theme-symbolic 3.12.0-1 ii gnome-sushi3.12.0-2+b1 ii gvfs-backends 1.22.2-1 ii librsvg2-common2.40.5-1+deb8u2 Versions of packages nautilus suggests: ii brasero3.11.4-1.1 ii eog3.14.1-1 ii evince [pdf-viewer]3.14.1-2+deb8u1 ii totem 3.14.0-2 ii tracker1.2.4-2 ii vlc [mp3-decoder] 2.2.4-1~deb8u1 ii vlc-nox [mp3-decoder] 2.2.4-1~deb8u1 ii xdg-user-dirs 0.15-2 -- no debconf information