Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2012-12-17 Thread Juha Jäykkä
> Juha, I think this bug is never going to be fixed unless someone can give
> us a clear path to reproducing it.  I think you're the person in a best

This happened at an upgrade, which does not happen all that often, especially 
now that wheezy is frozen, so it is rather hard to try to reproduce it as I do 
not have a spare machine to run test installs on. Sorry.

OTOH, the version this happened with is already several KDE versions ago, so 
perhaps this can just be closed as soon as kdepim gets upgraded from the 4.4-
family to 4.8 or whatever it eventually gets upgraded to.

-Juha

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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2012-12-16 Thread Steve Langasek
tags 582953 wheezy-ignore
thanks

As noted in message #55, this issue has been present since at least etch. 
It has seen no activity since September 2011, and it's never been reproduced
except by someone reporting similar behavior on an unsupported filesystem
(ZFS).  I don't see any way that we would drop kmail from the wheezy release
for this bug, or delay the wheezy release for it, and it's clear that no
action is going to be taken on the bug if people can't reproduce it. 
Therefore, I'm marking this bug wheezy-ignore.

Juha, I think this bug is never going to be fixed unless someone can give us
a clear path to reproducing it.  I think you're the person in a best
position to do this.  I don't want to close this bug or downgrade it since
the symptoms describe do still qualify as "grave", but without some more
input from those affected, I just don't think it's realistic that it will
get fixed.

-- 
Steve Langasek   Give me a lever long enough and a Free OS
Debian Developer   to set it on, and I can move the world.
Ubuntu Developerhttp://www.debian.org/
slanga...@ubuntu.com vor...@debian.org


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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2011-02-13 Thread Matteo Cypriani
Hi,

The same thing just happened again, with Kontact 4:4.4.7-3 (sid): error
messages, mails deleted, Akregator feed list corrupted, preferences
forgotten, etc.

It would be really nice if someone was interested in solving this bug.
Please tell me if there is anything I can do to help.

Cheers,
  Matteo



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Processed: Re: Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-12-23 Thread Debian Bug Tracking System
Processing commands for cont...@bugs.debian.org:

> user release.debian@packages.debian.org
Setting user to release.debian@packages.debian.org (was 
jcris...@debian.org).
> usertag 582953 squeeze-can-defer
Bug#582953: kmail deleted all non-local incoming mail settings on upgrade
There were no usertags set.
Usertags are now: squeeze-can-defer.
> tag 582953 squeeze-ignore
Bug #582953 [kmail] kmail deleted all non-local incoming mail settings on 
upgrade
Added tag(s) squeeze-ignore.
> kthxbye
Stopping processing here.

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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-12-23 Thread Julien Cristau
user release.debian@packages.debian.org
usertag 582953 squeeze-can-defer
tag 582953 squeeze-ignore
kthxbye

On Mon, May 24, 2010 at 21:33:15 +0100, Juha Jäykkä wrote:

> Package: kmail
> Version: 4:4.4.3-1
> Severity: critical
> Tags: squeeze sid
> Justification: causes serious data loss
> 
> 
> Kmail is running with dimap, imap, imap and pop3 accounts. All is well. I run
> aptitude safe-upgrade. Upon next login and start of kmail, all the said 
> accounts
> are gone from the settings.
> 
MoDaX says this kind of issues is as old as etch, so there doesn't seem
to be much hope of having that magically fixed for squeeze, and we won't
delay the release for it.  Tagging accordingly.  If a fix does happen,
it can still be considered, either before release or for a point update.

Cheers,
Julien


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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-07-05 Thread Juha Jäykkä
On Monday 05 Jul 2010 12:26:42 Modestas Vainius wrote:
> Hello,
> 
> btw, is your $HOME on ext4 or XFS?

XFS

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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-07-05 Thread Modestas Vainius
Hello,

btw, is your $HOME on ext4 or XFS?

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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-06-04 Thread Modestas Vainius
Hello,

On penktadienis 04 Birželis 2010 11:46:52 Juha Jäykkä wrote:
> What do you mean "KDE" running? I did not have kmail, but I did have kded
> and several other KDE-related processes running, but I never run KDE
> because it forces me to logout for upgrades; by running just openbox the
> only userspace program upgrades I need to log off for are X and openbox.
> 
> If the deletion of data is due to "odd things" happening when upgrading
> while kde-related processes are running, this is a bug: very many people
> use graphical apt-front-ends to upgrade their machines and it simply must
> work. A logoff or reboot may be required, yes, but under no circumstances
> must user data be deleted without explicit permission. What was the
> upgrade doing inside $HOME anyway? Packages should not touch anything in
> $HOME.

So as I said it is very unlikely to have been caused by upgrade.

> That said, there was that odd set of error messages at first start of kmail
> after the upgrade, so perhaps the package did not touch $HOME, but kmail
> itself, for some reason, deleted all its mail settings and data at first
> restart. I suggest you go though the kmail code to see where it does
> unlink() on its mail during startup and under what conditions that
> happens. Clearly, the only condition when that should happen is when the
> user explicitly asks kmail to delete messages.

Well, your report does not have much useful information: "odd set of error 
messages", "apart from some directories" etc. You aren't very specific. And my 
kmail stores mails in ~/Mail.

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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-06-04 Thread Juha Jäykkä
> I suspect you had file system problems and kmail configs got eaten in the
> process ( ~/.kde/share/config/kmail* ). There might even be some leftovers
> with odd names ~/.kde/share/config/kmailrc*.new etc. Try recovering from
> them.
> The mail should still be there in ~/Mail or somewhere in
> ~/.kde/share/apps/kmail/

File system was clean both before and after. As to the configs getting eaten, 
yes, they did vanish. Likewise, ~/.kde/share/apps/kmail/ was empty apart from 
some directories after the upgrade. No files were present. Thus no mail.

> Unless you give more proof that it's really a problem with kmail, the next

Quite impossible since the upgrade is done.

> nothing to do with it. However, if you upgrade with kmail/KDE running,
> sometimes odd things happen.

What do you mean "KDE" running? I did not have kmail, but I did have kded and 
several other KDE-related processes running, but I never run KDE because it 
forces me to logout for upgrades; by running just openbox the only userspace 
program upgrades I need to log off for are X and openbox.

If the deletion of data is due to "odd things" happening when upgrading while 
kde-related processes are running, this is a bug: very many people use 
graphical apt-front-ends to upgrade their machines and it simply must work. A 
logoff or reboot may be required, yes, but under no circumstances must user 
data be deleted without explicit permission. What was the upgrade doing inside 
$HOME anyway? Packages should not touch anything in $HOME.

That said, there was that odd set of error messages at first start of kmail 
after the upgrade, so perhaps the package did not touch $HOME, but kmail 
itself, for some reason, deleted all its mail settings and data at first 
restart. I suggest you go though the kmail code to see where it does unlink() 
on its mail during startup and under what conditions that happens. Clearly, 
the only condition when that should happen is when the user explicitly asks 
kmail to delete messages.

-Juha

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Processed: Re: Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-06-04 Thread Debian Bug Tracking System
Processing commands for cont...@bugs.debian.org:

> tags 582953 unreproducible
Bug #582953 [kmail] kmail deleted all non-local incoming mail settings on 
upgrade
Added tag(s) unreproducible.
> thanks
Stopping processing here.

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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-06-04 Thread Modestas Vainius
tags 582953 unreproducible
thanks

Hello,

On pirmadienis 24 Gegužė 2010 23:33:15 Juha Jäykkä wrote:
> Kmail is running with dimap, imap, imap and pop3 accounts. All is well. I
> run aptitude safe-upgrade. Upon next login and start of kmail, all the
> said accounts are gone from the settings.
> 
> During this startup of kmail (and the corresponding startup
> of akonadi), there were numerous messages about unreadable mail folders.
> These happened to be folders of the dimap account, but I suspect that is
> simply coincidence: kmail listed the folders first and someone destroyed
> them before kmail actually accessed them. This makes me wonder if akonadi
> is the real culprit here, after all, but I have no way of finding out. The
> safe-upgrade did not update kmail, but it did update akonadi-server.

There is no way akonadi could have destroyed your local mail. If the problem 
was with address book, then it would be another story.

> Critical: data loss: if pop3 account emails are on local disc instead of
> the server, those messages are lost.

I suspect you had file system problems and kmail configs got eaten in the 
process ( ~/.kde/share/config/kmail* ). There might even be some leftovers 
with odd names ~/.kde/share/config/kmailrc*.new etc. Try recovering from them.

The mail should still be there in ~/Mail or somewhere in 
~/.kde/share/apps/kmail/

Unless you give more proof that it's really a problem with kmail, the next 
step will be severity downgrade of this bug. testing->testing and sid->sid 
upgrades are not 100% supported anyway though I'm pretty sure upgrade had 
nothing to do with it. However, if you upgrade with kmail/KDE running, 
sometimes odd things happen.

-- 
Modestas Vainius 


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Bug#582953: kmail deleted all non-local incoming mail settings on upgrade

2010-05-24 Thread Juha Jäykkä
Package: kmail
Version: 4:4.4.3-1
Severity: critical
Tags: squeeze sid
Justification: causes serious data loss


Kmail is running with dimap, imap, imap and pop3 accounts. All is well. I run
aptitude safe-upgrade. Upon next login and start of kmail, all the said accounts
are gone from the settings.

During this startup of kmail (and the corresponding startup
of akonadi), there were numerous messages about unreadable mail folders. These 
happened
to be folders of the dimap account, but I suspect that is simply coincidence: 
kmail 
listed the folders first and someone destroyed them before kmail actually 
accessed them.
This makes me wonder if akonadi is the real culprit here, after all, but I have 
no way
of finding out. The safe-upgrade did not update kmail, but it did update 
akonadi-server.

Critical: data loss: if pop3 account emails are on local disc instead of the 
server,
those messages are lost.

-Juha


-- System Information:
Debian Release: squeeze/sid
  APT prefers unstable
  APT policy: (500, 'unstable'), (500, 'testing'), (1, 'experimental')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.34 (SMP w/2 CPU cores)
Locale: LANG=C, LC_CTYPE=C (charmap=UTF-8) (ignored: LC_ALL set to en_GB.UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages kmail depends on:
ii  kdebase-runtime 4:4.4.3-1runtime components from the offici
ii  kdepim-runtime  4:4.4.3-1Runtime components for akonadi-kde
ii  kdepimlibs-kio-plug 4:4.4.3-1kio slaves used by KDE PIM applica
ii  libakonadi-contact4 4:4.4.3-1library for using the Akonadi PIM 
ii  libakonadi-kde4 4:4.4.3-1library for using the Akonadi PIM 
ii  libc6   2.10.2-9 Embedded GNU C Library: Shared lib
ii  libgcc1 1:4.4.4-2GCC support library
ii  libgpgme++2 4:4.4.3-1c++ wrapper library for gpgme
ii  libkabc44:4.4.3-1library for handling address book 
ii  libkcal44:4.4.3-1library for handling calendar data
ii  libkde3support4 4:4.4.3-2the KDE 3 Support Library for the 
ii  libkdecore5 4:4.4.3-2the KDE Platform Core Library
ii  libkdepim4  4:4.4.3-1KDE PIM library
ii  libkdeui5   4:4.4.3-2the KDE Platform User Interface Li
ii  libkhtml5   4:4.4.3-2the KHTML Web Content Rendering En
ii  libkimap4   4:4.4.3-1library for handling IMAP data
ii  libkio5 4:4.4.3-2the Network-enabled File Managemen
ii  libkldap4   4:4.4.3-1library for accessing LDAP
ii  libkleo44:4.4.3-1certificate based crypto library f
ii  libkmime4   4:4.4.3-1library for handling MIME data
ii  libknotifyconfig4   4:4.4.3-2library for configuring KDE Notifi
ii  libkontactinterface 4:4.4.3-1Kontact interface library
ii  libkparts4  4:4.4.3-2the Framework for the KDE Platform
ii  libkpgp44:4.4.3-1gpg based crypto library for KDE
ii  libkpimidentities4  4:4.4.3-1library for managing user identiti
ii  libkpimtextedit44:4.4.3-1library that provides a textedit w
ii  libkpimutils4   4:4.4.3-1library for dealing with email add
ii  libkresources4  4:4.4.3-1the KDE Resource framework library
ii  libksieve4  4:4.4.3-1KDE mail/news message filtering li
ii  libktnef4   4:4.4.3-1library for handling TNEF data
ii  libkutils4  4:4.4.3-2various utility classes for the KD
ii  libmailtransport4   4:4.4.3-1mail transport service library
ii  libmessagecore4 4:4.4.3-1message core library for KDE
ii  libmessagelist4 4:4.4.3-1message list library for KDE
ii  libmimelib4 4:4.4.3-1KDE MIME library
ii  libnepomuk4 4:4.4.3-2the Nepomuk Meta Data Library
ii  libphonon4  4:4.6.0really4.4.1-2 the core library of the Phonon mul
ii  libqt4-dbus 4:4.6.2-5Qt 4 D-Bus module
ii  libqt4-network  4:4.6.2-5Qt 4 network module
ii  libqt4-qt3support   4:4.6.2-5Qt 3 compatibility library for Qt 
ii  libqt4-xml  4:4.6.2-5Qt 4 XML module
ii  libqtcore4  4:4.6.2-5Qt 4 core module
ii  libqtgui4   4:4.6.2-5Qt 4 GUI module
ii  libstdc++6  4.4.4-2  The GNU Standard C++ Library v3
ii  libthreadweaver44:4.4.3-2the ThreadWeaver Library for the K
ii  perl5.10.1-12Larry Wall's Practical Extraction 
ii  phonon  4:4.6.0really4.4.1-2 metapackage for the Phonon multime

kmail recommends no packages.

Versions of packages kmail suggests:
pn  clamav | f-prot-installer  (no description available)
ii  gnupg