[Declude.JunkMail] FW: [sniffer] Sniffer Notifications now failing declude spamheaders test
I don't mean to be a nag but this was just posted to the sniffer forum and is exactly what I was talking about. It is almost 48 hours after the first post discussing this bug and there is still no e-mail from Declude that I am aware of that has gone out. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Jim MatuskaSent: Monday, January 03, 2005 11:02 AMTo: sniffer@SortMonster.comSubject: [sniffer] Sniffer Notifications now failing declude spamheaders test Has anything changed recently in the format of the sniffer notification messages? I am noticing all the notifications for the last few days have been failing decludes spamheaders test, this hasn't happened before. Jim Matuska Jr.Computer Tech2, CCNANez Perce TribeInformation Systems[EMAIL PROTECTED]
Re: [Declude.JunkMail] FW: [sniffer] Sniffer Notifications now failing declude spamheaders test
Hi, The inevitable in light of new management? Thanks, Andrew Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, January 3, 2005, 11:30:22 AM, you wrote: I don't mean to be a nag but this was just posted to the sniffer forum and is exactly what I was talking about. It is almost 48 hours after the first post discussing this bug and there is still no e-mail from Declude that I am aware of that has gone out. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jim Matuska Sent: Monday, January 03, 2005 11:02 AM To: sniffer@SortMonster.com Subject: [sniffer] Sniffer Notifications now failing declude spamheaders test Has anything changed recently in the format of the sniffer notification messages? I am noticing all the notifications for the last few days have been failing decludes spamheaders test, this hasn't happened before. Jim Matuska Jr. Computer Tech2, CCNA Nez Perce Tribe Information Systems [EMAIL PROTECTED] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] FW: [sniffer] Sniffer Notifications now failing declude spamheaders test
On Monday, January 3, 2005, 11:30:22 AM, Marc wrote: MC I don't mean to be a nag but this was just posted to the MC sniffer forum and is exactly what I was talking about. It is MC almost 48 hours after the first post discussing this bug and MC there is still no e-mail from Declude that I am aware of that has MC gone out. I saw a note from Barry... maybe you don't have it yet? _M --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] FW: [sniffer] Sniffer Notifications now failing declude spamheaders test
IMO, let CPHZ decide how they want to handle their customers, and let the customers decide how to handle CPHZ. Things have already been said, and similar feelings are shared among many others, but I don't know that they have developed an understanding yet of the importance of 24/7/365 problem resolution for software that holds the keys to over a million E-mail accounts, nor the need to not only notify, but be clear and descriptive despite the perception that such things are beyond the average user, and of course better embrace the power users that have been a core element of the product's development and troubleshooting over the past few years. Barry is a self admitted non-tech and his focus is clearly more so on the back office and marketing, somewhat of a 180 degree switch from before. Both approaches have their drawbacks and most greatly impact the power user due to increased separation from development processes, less direct answers, and a perception of needs based on those that contact support instead of participating in listservs (a big mistake IMO to drive functionality primarily by the needs of the least experienced users). I don't expect to have everything the way that I would like to see it. Barry is clearly a nice guy, but he got into this business without an understanding of even mail server administration, and his early choices/focus has reflected this fact. They appear to be learning aspects of our side of things, and Scott is still providing some input to the process, but I'm afraid that they might need to trip up a few times to understand the deep complexities on this side of the business. Not needing to trip up would of course be best, but this isn't typically how people learn deep appreciation. Gentle prodding IMO is the best method...unless of course you are talking about Ipswitch in which case I call them names and repeatedly describe how crooked they have become :) Matt Marc Catuogno wrote: I don't mean to be a nag but this was just posted to the sniffer forum and is exactly what I was talking about. It is almost 48 hours after the first post discussing this bug and there is still no e-mail from Declude that I am aware of that has gone out. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Jim Matuska Sent: Monday, January 03, 2005 11:02 AM To: sniffer@SortMonster.com Subject: [sniffer] Sniffer Notifications now failing declude spamheaders test Has anything changed recently in the format of the sniffer notification messages? I am noticing all the notifications for the last few days have been failing decludes spamheaders test, this hasn't happened before. Jim Matuska Jr. Computer Tech2, CCNA Nez Perce Tribe Information Systems [EMAIL PROTECTED] -- = MailPure custom filters for Declude JunkMail Pro. http://www.mailpure.com/software/ =
Re[2]: [Declude.JunkMail] FW: [sniffer] Sniffer Notifications now failing declude spamheaders test
Hi, I have a support contract, I'm NOT one of those inexperienced users, and I DO primarily rely on the list for info. Anyway you slice it, no notice from Declude about the issue (we figured it out on our own the hard way when customers started complaining) and I confirmed there was an issue via the listserv. Thanks, Andrew Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, January 3, 2005, 11:48:21 AM, you wrote: IMO, let CPHZ decide how they want to handle their customers, and let the customers decide how to handle CPHZ. Things have already been said, and similar feelings are shared among many others, but I don't know that they have developed an understanding yet of the importance of 24/7/365 problem resolution for software that holds the keys to over a million E-mail accounts, nor the need to not only notify, but be clear and descriptive despite the perception that such things are beyond the average user, and of course better embrace the power users that have been a core element of the product's development and troubleshooting over the past few years. Barry is a self admitted non-tech and his focus is clearly more so on the back office and marketing, somewhat of a 180 degree switch from before. Both approaches have their drawbacks and most greatly impact the power user due to increased separation from development processes, less direct answers, and a perception of needs based on those that contact support instead of participating in listservs (a big mistake IMO to drive functionality primarily by the needs of the least experienced users). I don't expect to have everything the way that I would like to see it. Barry is clearly a nice guy, but he got into this business without an understanding of even mail server administration, and his early choices/focus has reflected this fact. They appear to be learning aspects of our side of things, and Scott is still providing some input to the process, but I'm afraid that they might need to trip up a few times to understand the deep complexities on this side of the business. Not needing to trip up would of course be best, but this isn't typically how people learn deep appreciation. Gentle prodding IMO is the best method...unless of course you are talking about Ipswitch in which case I call them names and repeatedly describe how crooked they have become :) Matt Marc Catuogno wrote: I don't mean to be a nag but this was just posted to the sniffer forum and is exactly what I was talking about. It is almost 48 hours after the first post discussing this bug and there is still no e-mail from Declude that I am aware of that has gone out. -Original Message- From:[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jim Matuska Sent: Monday, January 03, 2005 11:02 AM To:sniffer@SortMonster.com Subject: [sniffer] Sniffer Notifications now failing declude spamheaders test Has anything changed recently in the format of the sniffer notification messages? I am noticing all the notifications for the last few days have been failing decludes spamheaders test, this hasn't happened before. Jim Matuska Jr. Computer Tech2, CCNA Nez Perce Tribe Information Systems [EMAIL PROTECTED] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
