Re: Need 8 Install Help

[Yves Barbion]

Same problem here:

  1. Uninstalled beta test copy first.
  2. Restarted Windows.
  3. Installed FM8 trial version.
  4. Started FM8 and I get to see the splash screen saying "You have 30
 days left in your trial period". Great! This gives me plenty of
 time to prepare a "what's new in FrameMaker 8" seminar for my
 FrameMaker trainees.
  5. Selected "Continue Trial" and clicked Next, but got the message
 "Product License has expired". Sigh!

Indeed Sarah, you were right in saying: "Caution for beta testers: 
Reports 
 
on the frameusers list indicate difficulties with installing the trial 
version on a system that had a beta version installed."


So far for my "first impressions".


Yves Barbion 
Documentation Architect

Adobe-Certified FrameMaker Instructor


Scripto bvba
Asselsstraat 65
9031 Gent
Belgium
T: +32 494 12 01 89
F: +32 9 366 50 23
BTW (VAT) BE 0886.192.394
skype: yves.barbion




Dov Isaacs wrote:

Did you fully uninstall the beta test copy FIRST before trying
to install the "trial" version? If not, you are probably hosed
until you get a license.

- Dov

  

-Original Message-
From: Randall Larson-Maynard
Sent: Wednesday, August 01, 2007 1:03 PM
To: framers@lists.frameusers.com
Subject: Need 8 Install Help

I was a beta 8 tester.

Beta 8 expired yesterday. I downloaded the trial 8 copy and installed.


All went
  

fine.

Started program, get splash screen for trial and since I have not


gotten a code
  

yet, I click Continue Trial and then Next. I get a small dialog box


that says
  

"Product license has expired."

Greatso I call India for support and they tell me to delete all


temp files.
  

I do that, plus all the chk files. Still won't open past dialog box.

I tried setting my PC's clock, but then I get the same screen wanting


a code,
  

which I do not have.

Anyone out there know the fix for this? Of course, I need to work with


Frame two
  

hours ago!

--
Randall Larson-Maynard
Senior Editor/Curriculum Coordinator
UC Davis, Office of the University Registrar
RLLarsonMaynard(at)UCDavis.edu
530.752.6141
Fax 530.752.0329
Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
Registrar Editor SmartSite: https://sakai2.ucdavis.edu:8443/portal



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Re: Need 8 Install Help

[Syed Zaeem Hosain]

Hi, guys.

Paul Findon wrote:

On 7 Aug 2007, at 18:55, Bodvar Bjorgvinsson wrote:


I would buy the thing off the Adobe website if they only let me -- in
a fair trade. I don't like being laughing stock of Adobe Finance
Specialists (or whatever they are) who have set up their feudal system
so that we, Europeans have to pay much more for the same software than
Americans. Why? There is no special Icelandic version. It seems we,
Icelanders, are supposed to buy off the Danish website where
everything is in Danish and everything is expensive!


Hi Bodvar,

I was just looking at pricing so fully sympathize.

If I'm spending GBP, based on current exchange rates, there are 3 ways I 
can buy FM upgrades:


1) U.K. £287
2) U.S. £150
3) Japan £115  (English version)

In the U.K., Adobe products are not 20% more than the U.S. Not 30%. Not 
even 50%. But a massive 100%. That's right, twice as much!


You can always get someone in the U.S. to buy it and post it to you. 
Even with postage and possible import duty, you can still make massive 
savings.


Amazon.com ships their products overseas. I do not know if they will ship
a US version of software out of the country though - might have some export
restrictions imposed by the US Dept of Commerce.

Z
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Re: Need 8 Install Help

[Paul Findon]

On 7 Aug 2007, at 18:55, Bodvar Bjorgvinsson wrote:


I would buy the thing off the Adobe website if they only let me -- in
a fair trade. I don't like being laughing stock of Adobe Finance
Specialists (or whatever they are) who have set up their feudal system
so that we, Europeans have to pay much more for the same software than
Americans. Why? There is no special Icelandic version. It seems we,
Icelanders, are supposed to buy off the Danish website where
everything is in Danish and everything is expensive!


Hi Bodvar,

I was just looking at pricing so fully sympathize.

If I'm spending GBP, based on current exchange rates, there are 3  
ways I can buy FM upgrades:


1) U.K. £287
2) U.S. £150
3) Japan £115  (English version)

In the U.K., Adobe products are not 20% more than the U.S. Not 30%.  
Not even 50%. But a massive 100%. That's right, twice as much!


You can always get someone in the U.S. to buy it and post it to you.  
Even with postage and possible import duty, you can still make  
massive savings.


Paul___


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RE: Need 8 Install Help

[Randall Larson-Maynard]

Mike

Yes, I tried that. 

I finally got a tech guy. And basically he won't tell me what registry key to
delete. Heaven forbid he should help a customer under since I might post the
information on how to get past the reg key issue. Not!

Not my best Adobe experience in the last ten years of being a Frame user.


--
Randall Larson-Maynard
Senior Editor/Curriculum Coordinator
UC Davis, Office of the University Registrar
Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
--


-Original Message-
From: Mike Wickham [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, August 07, 2007 7:57 AM
To: Randall Larson-Maynard
Subject: Re: Need 8 Install Help

Did you uninstall the beta first? I'm pretty sure that's a typical problem when
installing a different version on top of a beta with Adobe products. It doesn't
get rid of whatever keys track the beta expiration.

Mike

- Original Message -
From: "Randall Larson-Maynard" <[EMAIL PROTECTED]>
To: 
Sent: Wednesday, August 01, 2007 3:02 PM
Subject: Need 8 Install Help


>
> I was a beta 8 tester.
>
> Beta 8 expired yesterday. I downloaded the trial 8 copy and installed. All 
> went
> fine.
>
> Started program, get splash screen for trial and since I have not gotten a 
> code
> yet, I click Continue Trial and then Next. I get a small dialog box that 
> says
> "Product license has expired."
>
> Greatso I call India for support and they tell me to delete all temp 
> files.
> I do that, plus all the chk files. Still won't open past dialog box.
>
> I tried setting my PC's clock, but then I get the same screen wanting a 
> code,
> which I do not have.
>
> Anyone out there know the fix for this? Of course, I need to work with 
> Frame two
> hours ago!
>
> --
> Randall Larson-Maynard
> Senior Editor/Curriculum Coordinator
> UC Davis, Office of the University Registrar
> RLLarsonMaynard(at)UCDavis.edu
> 530.752.6141
> Fax 530.752.0329
> Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
> Registrar Editor SmartSite: https://sakai2.ucdavis.edu:8443/portal
> <https://sakai2.ucdavis.edu:8443/portal>
> --
>
>
> ___
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Re: Need 8 Install Help

[Bodvar Bjorgvinsson]

Thanks for the notion here, Dov.

I _think_ I did. Had to, really, because of rather narrow space on my
HDs. But I did not uninstall until after downloading and maybe also
unzipping the Trial version. There were no explanations in the Beta
testers site that I recall telling about the proper procedure. Would
that be enough a reason?

You can say that Beta testers are paying extra here in a way. ;-)


I would buy the thing off the Adobe website if they only let me -- in
a fair trade. I don't like being laughing stock of Adobe Finance
Specialists (or whatever they are) who have set up their feudal system
so that we, Europeans have to pay much more for the same software than
Americans. Why? There is no special Icelandic version. It seems we,
Icelanders, are supposed to buy off the Danish website where
everything is in Danish and everything is expensive!

Someone should file a complaint to the Human Rights Board.


There _will_ come a day when I will buy this at the right price! ;-)

Puff!

Bodvar

On 8/7/07, Dov Isaacs <[EMAIL PROTECTED]> wrote:
> Did you fully uninstall the beta test copy FIRST before trying
> to install the "trial" version? If not, you are probably hosed
> until you get a license.
>
> - Dov
>
> > -Original Message-
> > From: Randall Larson-Maynard
> > Sent: Wednesday, August 01, 2007 1:03 PM
> > To: framers@lists.frameusers.com
> > Subject: Need 8 Install Help
> >
> > I was a beta 8 tester.
> >
> > Beta 8 expired yesterday. I downloaded the trial 8 copy and installed.
> All went
> > fine.
> >
> > Started program, get splash screen for trial and since I have not
> gotten a code
> > yet, I click Continue Trial and then Next. I get a small dialog box
> that says
> > "Product license has expired."
> >
> > Greatso I call India for support and they tell me to delete all
> temp files.
> > I do that, plus all the chk files. Still won't open past dialog box.
> >
> > I tried setting my PC's clock, but then I get the same screen wanting
> a code,
> > which I do not have.
> >
> > Anyone out there know the fix for this? Of course, I need to work with
> Frame two
> > hours ago!
> >
> > --
> > Randall Larson-Maynard
> > Senior Editor/Curriculum Coordinator
> > UC Davis, Office of the University Registrar
> > RLLarsonMaynard(at)UCDavis.edu
> > 530.752.6141
> > Fax 530.752.0329
> > Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
> > Registrar Editor SmartSite: https://sakai2.ucdavis.edu:8443/portal
> > 
> ___
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Re: Need 8 Install Help

[Bodvar Bjorgvinsson]

Same problem with me, also reported to the Team. No resolution yet. :-(
Cost me two days of reworking into FM 7.2.

Bodvar Bjorgvinsson

On 8/1/07, Randall Larson-Maynard <[EMAIL PROTECTED]> wrote:
> I was a beta 8 tester.
>
> Beta 8 expired yesterday. I downloaded the trial 8 copy and installed. All 
> went
> fine.
>
> Started program, get splash screen for trial and since I have not gotten a 
> code
> yet, I click Continue Trial and then Next. I get a small dialog box that says
> "Product license has expired."
>
> Greatso I call India for support and they tell me to delete all temp 
> files.
> I do that, plus all the chk files. Still won't open past dialog box.
>
> I tried setting my PC's clock, but then I get the same screen wanting a code,
> which I do not have.
>
> Anyone out there know the fix for this? Of course, I need to work with Frame 
> two
> hours ago!
>
> --
> Randall Larson-Maynard
> Senior Editor/Curriculum Coordinator
> UC Davis, Office of the University Registrar
> RLLarsonMaynard(at)UCDavis.edu
> 530.752.6141
> Fax 530.752.0329
> Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
> Registrar Editor SmartSite: https://sakai2.ucdavis.edu:8443/portal
> 
> --
>
>
> ___
>
>
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>
> Send administrative questions to [EMAIL PROTECTED] Visit
> http://www.frameusers.com/ for more resources and info.
>
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RE: Need 8 Install Help

[Dov Isaacs]

Did you fully uninstall the beta test copy FIRST before trying
to install the "trial" version? If not, you are probably hosed
until you get a license.

- Dov

> -Original Message-
> From: Randall Larson-Maynard
> Sent: Wednesday, August 01, 2007 1:03 PM
> To: framers@lists.frameusers.com
> Subject: Need 8 Install Help
> 
> I was a beta 8 tester.
> 
> Beta 8 expired yesterday. I downloaded the trial 8 copy and installed.
All went
> fine.
> 
> Started program, get splash screen for trial and since I have not
gotten a code
> yet, I click Continue Trial and then Next. I get a small dialog box
that says
> "Product license has expired."
> 
> Greatso I call India for support and they tell me to delete all
temp files.
> I do that, plus all the chk files. Still won't open past dialog box.
> 
> I tried setting my PC's clock, but then I get the same screen wanting
a code,
> which I do not have.
> 
> Anyone out there know the fix for this? Of course, I need to work with
Frame two
> hours ago!
> 
> --
> Randall Larson-Maynard
> Senior Editor/Curriculum Coordinator
> UC Davis, Office of the University Registrar
> RLLarsonMaynard(at)UCDavis.edu
> 530.752.6141
> Fax 530.752.0329
> Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
> Registrar Editor SmartSite: https://sakai2.ucdavis.edu:8443/portal
> 
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