Re: Offtopic: Questionnaire about documentation
Users don't want to read the manual, let alone read and complete a questionnaire. My advice is to keep it short. Enclose a self-addresses post card with one or two questions and an area where to write any comments that they have on the manual, including errors and things that were insufficiently explained. -- Regards, Shmuel Wolfson 052-763-7133 Andersen, Verner Engell VEA wrote: Hi I am going to send out a questionnaire to our customers about documentation. I am interested in good advice, maybe a template or a sample questionnaire. I am interested in knowing whether customers prefer online help or the paper manual, whether they need translated screen shots or they can live English ones in all the translated versions of the manual, whether they prefer task-orietend help or are happy with the screen based context-sensitive help, whether there is something they can do without. Also these questions should be phrased so that we get the customers' real opinion. Should the questionare be a mjultiple choice, and all the questions be phrased so that you can select between the same choices for the whole questionnaire? Please reply off list. Med venlig hilsen - Best regards Verner Andersen Technical Writer Radiometer Medical ApS Phone +45 3827 3612 Fax +45 3827 2727 [EMAIL PROTECTED] Radiometer Medical ApS Akandevej 21 2700 Bronshoj Denmark Phone: +45 38 27 38 27 CVR: 27 50 91 85 Please be advised that this email may contain confidential information. If you are not the intended recipient, please do not read, copy or re-transmit this email. If you have received this email in error, please notify us by email by replying to the sender and by telephone (call us collect at +1 202-828-0850) and delete this message and any attachments. Thank you in advance for your cooperation and assistance. In addition, Danaher and its subsidiaries disclaim that the content of this email constitutes an offer to enter into, or the acceptance of, any contract or agreement or any amendment thereto; provided that the foregoing disclaimer does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment to this email. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/shmuelw1%40gmail.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: Offtopic: Questionnaire about documentation
Art Campbell wrote (in part): For each question, I'd ask them to specify a number in the range 1-5 from Strongly Agree to Strongly Disagree. Also, I'd include an option for them tell you that they don't care or the question doesn't apply. One piece of advice I once learned from a professional survey designer was to always present an even number of choices so that there is no middle (niether agree nor disagree) response option. This approach forces the responder to always indicate *some* preference unless they choose the no response option. -Fred Ridder ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: Offtopic: Questionnaire about documentation
For each question, I'd ask them to specify a number in the range 1-5 from Strongly Agree to Strongly Disagree. Also, I'd include an option for them tell you that they don't care or the question doesn't apply. And finally, one of the most important parts of preparing a survey or questionaire is testing it on half a dozen people, ideally customers, before you send it out. After they fill it our and you talk with them a bit, you'll find out quite a bit about how you should rephrase questions and what else you should be asking. If I were you, I'd use a free/cheap survey web site to run it, so it's quick and easy for the people to fill out and painless for you to interpret. surveymonkey.com is popular in the states. Finally, be aware that your survey isn't going to give you an accurate read on what customers want... it's going to survey customers that have both the time and interest to respond which is still worth doing. Art Art Campbell [EMAIL PROTECTED] ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Tue, Nov 25, 2008 at 9:32 AM, Andersen, Verner Engell VEA [EMAIL PROTECTED] wrote: Hi I am going to send out a questionnaire to our customers about documentation. I am interested in good advice, maybe a template or a sample questionnaire. I am interested in knowing whether customers prefer online help or the paper manual, whether they need translated screen shots or they can live English ones in all the translated versions of the manual, whether they prefer task-orietend help or are happy with the screen based context-sensitive help, whether there is something they can do without. Also these questions should be phrased so that we get the customers' real opinion. Should the questionare be a mjultiple choice, and all the questions be phrased so that you can select between the same choices for the whole questionnaire? Please reply off list. Med venlig hilsen - Best regards Verner Andersen Technical Writer Radiometer Medical ApS Phone +45 3827 3612 Fax +45 3827 2727 [EMAIL PROTECTED] Radiometer Medical ApS Akandevej 21 2700 Bronshoj Denmark Phone: +45 38 27 38 27 CVR: 27 50 91 85 Please be advised that this email may contain confidential information. If you are not the intended recipient, please do not read, copy or re-transmit this email. If you have received this email in error, please notify us by email by replying to the sender and by telephone (call us collect at +1 202-828-0850) and delete this message and any attachments. Thank you in advance for your cooperation and assistance. In addition, Danaher and its subsidiaries disclaim that the content of this email constitutes an offer to enter into, or the acceptance of, any contract or agreement or any amendment thereto; provided that the foregoing disclaimer does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment to this email. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: Offtopic: Questionnaire about documentation
Hi, I agree! When I added such a post card to a manual, I didn't get any response. Even when we combined this with a raffle. Years ago in a previous company I had the same question. I sent an e-mail to key customers/users and called them all. Best regards Winfried -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shmuel Wolfson Sent: Wednesday, November 26, 2008 11:39 AM To: Andersen, Verner Engell VEA; Framers Subject: Re: Offtopic: Questionnaire about documentation Users don't want to read the manual, let alone read and complete a questionnaire. My advice is to keep it short. Enclose a self-addresses post card with one or two questions and an area where to write any comments that they have on the manual, including errors and things that were insufficiently explained. -- Regards, Shmuel Wolfson 052-763-7133 Andersen, Verner Engell VEA wrote: Hi I am going to send out a questionnaire to our customers about documentation. I am interested in good advice, maybe a template or a sample questionnaire. I am interested in knowing whether customers prefer online help or the paper manual, whether they need translated screen shots or they can live English ones in all the translated versions of the manual, whether they prefer task-orietend help or are happy with the screen based context-sensitive help, whether there is something they can do without. Also these questions should be phrased so that we get the customers' real opinion. Should the questionare be a mjultiple choice, and all the questions be phrased so that you can select between the same choices for the whole questionnaire? Please reply off list. Med venlig hilsen - Best regards Verner Andersen Technical Writer Radiometer Medical ApS Phone +45 3827 3612 Fax +45 3827 2727 [EMAIL PROTECTED] Radiometer Medical ApS Akandevej 21 2700 Bronshoj Denmark Phone: +45 38 27 38 27 CVR: 27 50 91 85 Please be advised that this email may contain confidential information. If you are not the intended recipient, please do not read, copy or re-transmit this email. If you have received this email in error, please notify us by email by replying to the sender and by telephone (call us collect at +1 202-828-0850) and delete this message and any attachments. Thank you in advance for your cooperation and assistance. In addition, Danaher and its subsidiaries disclaim that the content of this email constitutes an offer to enter into, or the acceptance of, any contract or agreement or any amendment thereto; provided that the foregoing disclaimer does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment to this email. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
