[JBoss-user] [JBoss jBPM] - Re: BMC/Remedy AR System and jBPM

2006-04-20 Thread magsy
A few examples:

(i) User selects a value from a help desk ticket summary from a drop down box. 
The clientside workflow then makes a call back to the server (with the id of 
the summary, I guess) and populates various fields (selects a value in a drop 
down box named category and puts the name of a support team in a text field).

(ii) User types in their username into a text field called Login. On movnig the 
focus away, or pressing enter, a workflow action fires and populates their full 
name and mobile number into another couple text fields.

(iii) When selecting the summary in step (i), a table is populated with 
possible resolutions.

It's this kind of noddy stuff (configurable by someone with almost no 
development experience) that makes up the AR System. Crack that and you shall 
have yourself a workflow engine capable of competing with the big players.

Once you've got an example together, I am keen to have a look so I can see how 
it works, perhaps provide some thoughts and maybe get involved so we can port 
Remedy apps across :-) 


John

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[JBoss-user] [JBoss jBPM] - Re: BMC/Remedy AR System and jBPM

2006-04-19 Thread magsy
There is a need for clientside workflow actions, as AR System provides. I'm not 
suggesting it should be complex, and a lot of the ARS stuff is just a hack on 
a hack (such as events), but basic event drive support to update fields - 
i.e. user selects something drop down box, presses 'search' and gets a list of 
returns



John

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[JBoss-user] [JBoss jBPM] - BMC/Remedy AR System and jBPM

2006-04-18 Thread magsy
Hello,

Is there currently any work ongoing to port Remedy AR System applications 
(i.e simple form and workflow definitions) to the jBPM platform?

Thanks,


John

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[JBoss-user] [JBoss jBPM] - Re: BMC/Remedy AR System and jBPM

2006-04-18 Thread magsy
Hi,

I was simply asking the question, and I don't think *you* should have to do it. 
The reason I ask is because one of the main uses for the AR System is to run a 
host of ITSM applications. There are many companies that would love to move 
away from such a system onto a proper J2EE based architecture for their ITSM 
needs. 

My company spends a lot of time writing AR System integration applications, and 
it has occurred to us that we could write something to move AR System process 
definitions (and related workflow, etc.) to jBPM. However I don't yet know 
enough about jBPM to figure out how much work this would involve.

Therefore, I was hoping we may discuss what this could bring to the jBPM 
project.


John

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[JBoss-user] [JBoss jBPM] - Re: BMC/Remedy AR System and jBPM

2006-04-18 Thread magsy
The applet UI is really old! Remedy Web, if I recall? Remedy have tried to 
build a good web client a number of times, but seem to always fail (largely 
because they are trying to do what a web browser doesn't do).

ITIL is supposed to be a standard, but in reality, is just a set of guidelines. 
I took an ITIL course with a few Remedy Consultants, and we all came away 
disappointed. 

Back on subject: I think it would be a useful addition, given JBoss currently 
does not compete in the ITSM/ITIL market (or at least, it doesn't get selected 
by a whole set of large players!).

Is there a noddy UI builder for jBPM?


John

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[JBoss-user] [JBoss jBPM] - Re: BMC/Remedy AR System and jBPM

2006-04-18 Thread magsy
That's a good start, it wouldn't take very long at all to output ARS forms 
(complete with tabs, etc.) as facelets xhtml files.

Does jBPM have a lot of client side workflow? Is there a set of 
examples/definitive list of actions? I am still suffering from an overload of 
marketing material ... :)


John

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