[Libreoffice-bugs] [Bug 89344] Error 1316. The specified account already exists.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=89344

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INVALID

--- Comment #5 from QA Administrators  ---
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

This INVALID Message was generated on: 2016-05-09

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[Libreoffice-bugs] [Bug 89344] Error 1316. The specified account already exists.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=89344

--- Comment #3 from kabouter...@gmail.com ---
I am using Windows 7 Pro
I cannot upgrade from LibreOffice 5.0.0.5 to 5.0.1 nor to 5.0.2. I get an
'Error 1316 Account already exists'. Attempted installation rolls back. 
I have tried uninstalling LO, using Ccleaner and Glary Utilities, after using
each to do a registry clean-up. Neither program will uninstall LO.
Advice, please

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[Libreoffice-bugs] [Bug 89344] Error 1316. The specified account already exists.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=89344

V Stuart Foote  changed:

   What|Removed |Added

 CC||vstuart.fo...@utsa.edu

--- Comment #4 from V Stuart Foote  ---
(In reply to kabouter145 from comment #3)
> I am using Windows 7 Pro
> I cannot upgrade from LibreOffice 5.0.0.5 to 5.0.1 nor to 5.0.2. I get an
> 'Error 1316 Account already exists'. Attempted installation rolls back. 
> I have tried uninstalling LO, using Ccleaner and Glary Utilities, after
> using each to do a registry clean-up. Neither program will uninstall LO.
> Advice, please

Clear your MSIEXEC cache as suggested in the linked comment.

MSIEXEC /UNREGISTER
MSIEXEC /REGSERVER

Then maybe a little clean up with CCleaner or similar (nothing too aggressive).

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[Libreoffice-bugs] [Bug 89344] Error 1316. The specified account already exists.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=89344

--- Comment #2 from QA Administrators  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months.
Please provide the requested information as soon as possible and mark the bug
as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in
NEEDINFO status with no change in 30 days the QA team will close the bug as
INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located
here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as
UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

This NEEDINFO message was generated on: 2015-09-03

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[Libreoffice-bugs] [Bug 89344] Error 1316. The specified account already exists.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=89344

Beluga todven...@suomi24.fi changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||todven...@suomi24.fi
 Ever confirmed|0   |1

--- Comment #1 from Beluga todven...@suomi24.fi ---
Want to try uninstalling and then trying to install again?
This comment has more tips, including using CCleaner:
https://bugs.documentfoundation.org/show_bug.cgi?id=68763#c6

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists after trying all the tricks
in the above-mentioned comment. Change to RESOLVED WORKSFORME, if the problem
went away.

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[Libreoffice-bugs] [Bug 89344] Error 1316. The specified account already exists.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=89344

raal r...@post.cz changed:

   What|Removed |Added

  Component|LibreOffice |Installation
Version|unspecified |4.4.0.3 release

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