date:20090422

Re: [otrs] Creating RSS feeds for categories

2009-04-22 Thread Ronaldo Richieri

Interesting...

On Wed, Apr 22, 2009 at 7:47 PM, Greg Pennell - HSA Global <
greg.penn...@hsaglobal.net> wrote:

>  Is it possible to create RSS feeds to FAQ categories,  not just the
> latest created and latest changed?
>
>
>
> Also can the RSS feeds be enabled on the Customer interface, not just the
> public one?
>
>
>
> Regards
>
> Greg
>
>
>
> -
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>
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-- 
Ronaldo Richieri
(15) 8818-2009
Sent from São Paulo, Brasil
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[otrs] Creating RSS feeds for categories

2009-04-22 Thread Greg Pennell - HSA Global

Is it possible to create RSS feeds to FAQ categories,  not just the
latest created and latest changed? 

 

Also can the RSS feeds be enabled on the Customer interface, not just
the public one?

 

Regards

Greg

 

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Re: [otrs] "New message" in top right corner!!

2009-04-22 Thread Frans Stekelenburg

http://doc.otrs.org/2.3/en/html/x756.html :

"At the right site of the navbar you can get an overview on how many
tickets you have locked and if new messages for you have been arrived."

 

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=314

 

 

New Message, is actually a new update to a ticket (follow up, response
of customer for example), that is owned by you.

 

gr,

Frans

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Sachin
Sent: woensdag 22 april 2009 19:41
To: otrs@otrs.org
Subject: [otrs] "New message" in top right corner!!

 

What is this "New message" for?

 

What does it do? after a ticket is created it does not appear there.

 

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[otrs] Help with Priority / Perl.

2009-04-22 Thread Sachin

Hi Perl Gurus,
 
I have custom priorities set, 1.Normal, 2. Incident, 3. Critical.
 
Is it possible to display a status or Msg Box Popup, when the priority is 
selected for "Critical" ?.
 
This message will be a warning message to customers.
 
 
 


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[otrs] "New message" in top right corner!!

2009-04-22 Thread Sachin

What is this "New message" for?
 
What does it do? after a ticket is created it does not appear there.


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Re: [otrs] [OTRS]Configure OTRS for SQlserver 2005

2009-04-22 Thread abhilash potlapalli

Hi Afsar,
 
I have successfully configured OTRS with sqlserver2005.just made some more 
changes in config.pm and it worked.
 
Thanks
Abhilash

--- On Tue, 21/4/09, Afshar Mohebbi  wrote:


From: Afshar Mohebbi 
Subject: Re: [otrs] [OTRS]Configure OTRS for SQlserver 2005
To: "User questions and discussions about OTRS." 
Date: Tuesday, 21 April, 2009, 10:52 PM




Hi Abhilash,

Are u using an ODBC connection or a direction connection to MS SQL?
OTRS:ITSM is a section of OTRS, if OTRS is connected to any database there is 
no need to connect its components to database.

Regards,
Afshar Mohebbi



On Wed, Apr 22, 2009 at 9:40 AM, abhilash potlapalli  
wrote:














Hi All,
 
Can some one help me with configuring OTRS:ITSM for sqlserver 2005.
i have tried to do the same with changing config.pm in kernel folder; but 
getting "Page cannot be displayed"message.if some one can guide me to overcome 
this problem that will be helpful.
 
Thanks a lot
 
Abhilash


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[otrs] Fwd: How to enable System Log

2009-04-22 Thread rallison


OTRS,

In the Admin-Area, I select System Log is shows no information.  It is
blank. I am trying to troubleshooting the sendmail feature. I am not
receiving the mail from OTRS. The message shows up in OTRS but not in the
inbox of my mail account.

"This is what appears when I click System Log"
It shows column headers.
[ System Log ]

Time Priority  FacilityMessage


MAIL SETUP
I have tried Admin, SysConfig, Framework(324)/Show,Core::Sendmail,

SendmailModule: Sendmail
SendmailModule::CMD: /usr/sbin/sendmail -i -f
SendmailModule::Host: mail.example.com
SendmailModule::Port: 25
SendmailModule::AuthUser: username
SendmailModule::AuthPassword: password

The message shows up in OTRS but not in mail account.


If I choose SMTP for the SendmailModule:, I get an error message. So I
change it back to Sendmail.  I also tried going added the Sendmail module
to the sendmail.pm file. Here what I added:

# SendmailModule
$Self->{"SendmailModule"} = "Kernel::System::Email::SMTP";
$Self->{"SendmailModule::Host"} = "mail.example.com";
$Self->{"SendmailModule::AuthUser"} = "username";
$Self->{"SendmailModule::AuthPassword"} = "password";
$Self->{'SendmailModule::Port'} = '25';

NO LUCK!




Regards,
Ram



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Re: [otrs] LDAP authentication not working

2009-04-22 Thread Frans Stekelenburg

Time for some Linux upgrade or virtualization ;-)

 

If you google you may find some open-ldap for Windows, like these guys claim to 
offer:

http://www.symas.net/portal/index.fcgi

 

 

gr,

Frans

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Emily 
Flynn
Sent: woensdag 22 april 2009 11:25
To: User questions and discussions about OTRS.
Subject: Re: [otrs] LDAP authentication not working

 


Many thanks for that reply Andres, I am running OTRS on a Windows Server 2003 
RS2 box, so I don't think open-ldap will work for me? 



Kind Regards,

Emily Flynn

Junior IT Systems Administrator
Zurich Bank/Zurich Treasury Services Ltd
3rd Floor La Touche House
IFSC
Dublin 1

Tel:  00353 1 4179266
Fax: 00353 1 4179201
Email: emily.fl...@zurichbank.com 



Andres Tarallo  
Sent by: otrs-boun...@otrs.org 

21/04/2009 20:15 

Please respond to
"User questions and discussions about OTRS." 

To

"User questions and discussions about OTRS."  

cc


Subject

Re: [otrs] LDAP authentication not working

 






If I were you I will first try to bind to the LDAP servers. Do that from the 
command line, with the tools of open-ldap.

Andrés

2009/4/21 Emily Flynn  

 Hi, 

I can't seem to get LDAP authentication working for customer users. 

It is a Windows 2000 domain with 2 domain controllers. 

Can anyone see where I might be going wrong...? 

Thanks 

Emily 

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Re: [otrs] LDAP authentication not working

2009-04-22 Thread Emily Flynn

Thanks, it's a Windows 2000 server environment though, which allows 
anonymous access doesn't it?  That's why I had it blocked out..





Matthew Coulson  
Sent by: otrs-boun...@otrs.org
21/04/2009 20:20
Please respond to
"User questions and discussions about OTRS." 


To
"User questions and discussions about OTRS." 
cc

Subject
Re: [otrs] LDAP authentication not working






Try uncommenting the lines for the search user:
#  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap'; 
#  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password'; 

Should be:
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap'; 
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';

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Re: [otrs] LDAP authentication not working

2009-04-22 Thread Emily Flynn

Many thanks for that reply Andres, I am running OTRS on a Windows Server 
2003 RS2 box, so I don't think open-ldap will work for me?



Kind Regards,

Emily Flynn

Junior IT Systems Administrator
Zurich Bank/Zurich Treasury Services Ltd
3rd Floor La Touche House
IFSC
Dublin 1

Tel:  00353 1 4179266
Fax: 00353 1 4179201
Email: emily.fl...@zurichbank.com



Andres Tarallo  
Sent by: otrs-boun...@otrs.org
21/04/2009 20:15
Please respond to
"User questions and discussions about OTRS." 


To
"User questions and discussions about OTRS." 
cc

Subject
Re: [otrs] LDAP authentication not working






If I were you I will first try to bind to the LDAP servers. Do that from 
the command line, with the tools of open-ldap.

Andrés

2009/4/21 Emily Flynn 

 Hi, 

I can't seem to get LDAP authentication working for customer users. 

It is a Windows 2000 domain with 2 domain controllers. 

Can anyone see where I might be going wrong...? 

Thanks 

Emily 

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Re: [otrs] How to change the text "New message" in the Navigation Barin right corner!!

2009-04-22 Thread Michiel Beijen

Hi Sachin,

What you can do is create a custom translation file containing just
the fields you would like to translate. This way your customizations
would be in a separate file so it wil also work well with upgrades.

The Developers manual has a little info on that:
http://doc.otrs.org/developer/2.3/en/html/c725.html#lt-how-it-works

Using the Developers manual I created a little demo file called
en_Custom.pm - it is attached. You can store it in Kernel/Languages,
it should work seamlessly.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl



On Wed, Apr 22, 2009 at 00:51, Frans Stekelenburg
 wrote:
> It’s a language object specific item, I believe default can also can be set
> per theme:
>
> /opt/otrs/Kernel/Output/HTML/Standard/AAABase.dtl
>
>
>
>
>
> find /opt/otrs -type f -exec egrep '"New message' {} \; -print
>
>
>
> however, I would rethink this rename, because Message is not synonym to
> Ticket.
>
> Message is a new entry in a ticket. Could be confusing.
>
>
>
> gr,
>
> Frans
>
>
>
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Sachin
> Sent: dinsdag 21 april 2009 23:58
> To: otrs@otrs.org
> Subject: [otrs] How to change the text "New message" in the Navigation Barin
> right corner!!
>
>
>
> Somebody please help me to change the text "New message". I want it to
> display "New Ticket" instead. Which file do i change. I could not find it in
> sysconfig.
>
>
>
> -
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>
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>


en_Custom.pm
Description: Perl program
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Re: [otrs] No Move Notification to Queue Owner

2009-04-22 Thread Michael Abboud




Frans Stekelenburg wrote:

Who is the owner before and after the Move?
If you are the one moving, and you are the only agent, perhaps the
system won't bother notifying about your own work ;-)

  
That's a fantastic reply!  And I must confess I had similar thoughts, 
but I didn't convince myself :-).

Create a second agent account and try...
  

...and this is a great suggestion - thanks, I'll give that a go.

gr,
Frans


  

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf


Of
  

Michael Abboud
Sent: woensdag 22 april 2009 09:24
To: User questions and discussions about OTRS.
Subject: Re: [otrs] No Move Notification to Queue Owner



Frans Stekelenburg wrote:


Oke, let's run it from the start:

What is set for your agent account in your "Preferences":
- 'Move notification' is set to "Yes"?

  

Yes.


- Your own 'MA' queue is selected under 'My Queues'?

  

Yes.


- Your 'Language' is set to 'English'?


  

Yes


As Admin, check [Queue], your 'MA' Queue: What group is set?

  

users


Under [Users<->Groups], check 'MA'. You have full rights?


  

There is only users michael and r...@localhost here.  User michael has
full rights, and also has My Queues values of MA and Raw

Thanks again Frans!
Michael


gr,
Frans



  

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On


Behalf
  

Of

  

Michael Abboud
Sent: woensdag 22 april 2009 05:45
To: User questions and discussions about OTRS.
Subject: Re: [otrs] No Move Notification to Queue Owner

Thanks for your response Frans,

Answers below

Frans Stekelenburg wrote:



Hello Sydney, greetings back from the Netherlands, Europe, where
patience is a virtue.


  

...and apologies for my impatience.
:-)




But please first explain why you are using .el at all?
I guess you have chosen greek as your preferred language?



  

...it was a mistake on my part.  To clarify, all I did was simply
modify
the
el::Agent::Move notification contents, that was all



Just in case: have you restart everything (apache) after change?


  

...just restarted Apache, and still no go.  To test, I created a


new
  

email ticket to Raw, then did a move queue to MA.  This is all I


got
  

in

  

the Syslog:

Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   POP3:
Fetched 1
email(s) from supp...@breakthru.com.au/mail.breakthru.com.au.
Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   Sent
agent
'NewTicket' notification to 'mich...@breakthru.com.au'.
Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   Sent
auto response
(SendAutoReply) for Ticket [200904221014] (TicketID=53,
ArticleID=281) to 'Michael Abboud '.
Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   Sent
email to
'Michael Abboud ' from 'Breakthru
Support
'. HistoryType => SendAutoReply, Subject


=>


[Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...];
Wed Apr 22 13:38:02 2009notice  OTRS-PMAccount-10   New
Ticket
[200904221014/[Fwd: Re: [otrs] created
(TicketID=53,Queue=Raw,Priority=3 normal,State=new)


...and no notify email still.




Kind regards,

Frans Stekelenburg
NetDialog Service Center


  

Thanks,
Michael



+31 30 789 3636
www.netdialog.eu



  

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On



Behalf

  

Of

  

Michael Abboud
Sent: maandag 20 april 2009 13:53
To: otrs@otrs.org
Subject: [otrs] No Move Notification to Queue Owner

Greetings to the list from Sydney, Australia,

This is my first post, so please be patient!

I'm running OTRS v2.3.3 on Linuxx Centos v5.2

I do not get notifications when I move tickets from the Raw queue



to

  

my

  

own MA queue.  Other notifications work fine, such as New Ticket


in


Raw,
Ticket Followup notifies etc.  So I'm confident SMTP / mail



settings

  

are
in order.

In the OTRS System Log, I see the following messages:

Mon Apr 20 20:09:23 2009notice  OTRS-CGI-10 Can't


find


notification
for Agent::Move and el, try it again with en!
Mon Apr 20 20:09:17 2009notice  OTRS-CGI-10 Can't


find


notification
for Agent::ResponsibleUpdate and el, try it again with en!
Mon Apr 20 19:56:55 2009notice  OTRS-CGI-10 Can't


find


notification
for Agent::Move and el, try it again with en!


...and

Sat Apr 4 19:21:41 2009 notice  OTRS-CGI-10 Can't find
notification
for Agent::Move and el, try it again with en!
Sat Apr 4 19:20:45 2009 notice  OTRS-CGI-10 Can't find
notification
for Agent::Move and el, try it again with en!



I have customised the notification messages for the

Re: [otrs] No Move Notification to Queue Owner

2009-04-22 Thread Frans Stekelenburg

Who is the owner before and after the Move?
If you are the one moving, and you are the only agent, perhaps the
system won't bother notifying about your own work ;-)

Create a second agent account and try...

gr,
Frans


> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
> Michael Abboud
> Sent: woensdag 22 april 2009 09:24
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] No Move Notification to Queue Owner
> 
> 
> 
> Frans Stekelenburg wrote:
> > Oke, let's run it from the start:
> >
> > What is set for your agent account in your "Preferences":
> > - 'Move notification' is set to "Yes"?
> >
> Yes.
> > - Your own 'MA' queue is selected under 'My Queues'?
> >
> Yes.
> > - Your 'Language' is set to 'English'?
> >
> >
> Yes
> > As Admin, check [Queue], your 'MA' Queue: What group is set?
> >
> users
> > Under [Users<->Groups], check 'MA'. You have full rights?
> >
> >
> There is only users michael and r...@localhost here.  User michael has
> full rights, and also has My Queues values of MA and Raw
> 
> Thanks again Frans!
> Michael
> > gr,
> > Frans
> >
> >
> >
> >> -Original Message-
> >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On
Behalf
> >>
> > Of
> >
> >> Michael Abboud
> >> Sent: woensdag 22 april 2009 05:45
> >> To: User questions and discussions about OTRS.
> >> Subject: Re: [otrs] No Move Notification to Queue Owner
> >>
> >> Thanks for your response Frans,
> >>
> >> Answers below
> >>
> >> Frans Stekelenburg wrote:
> >>
> >>> Hello Sydney, greetings back from the Netherlands, Europe, where
> >>> patience is a virtue.
> >>>
> >>>
> >> ...and apologies for my impatience.
> >> :-)
> >>
> >>
> >>> But please first explain why you are using .el at all?
> >>> I guess you have chosen greek as your preferred language?
> >>>
> >>>
> >>>
> >> ...it was a mistake on my part.  To clarify, all I did was simply
> >> modify
> >> the
> >> el::Agent::Move notification contents, that was all
> >>
> >>> Just in case: have you restart everything (apache) after change?
> >>>
> >>>
> >> ...just restarted Apache, and still no go.  To test, I created a
new
> >> email ticket to Raw, then did a move queue to MA.  This is all I
got
> >>
> > in
> >
> >> the Syslog:
> >>
> >> Wed Apr 22 13:38:03 2009   notice  OTRS-PMAccount-10   POP3:
> >> Fetched 1
> >> email(s) from supp...@breakthru.com.au/mail.breakthru.com.au.
> >> Wed Apr 22 13:38:03 2009   notice  OTRS-PMAccount-10   Sent
> >> agent
> >> 'NewTicket' notification to 'mich...@breakthru.com.au'.
> >> Wed Apr 22 13:38:03 2009   notice  OTRS-PMAccount-10   Sent
> >> auto response
> >> (SendAutoReply) for Ticket [200904221014] (TicketID=53,
> >> ArticleID=281) to 'Michael Abboud '.
> >> Wed Apr 22 13:38:03 2009   notice  OTRS-PMAccount-10   Sent
> >> email to
> >> 'Michael Abboud ' from 'Breakthru
> >> Support
> >> '. HistoryType => SendAutoReply, Subject
> =>
> >> [Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...];
> >> Wed Apr 22 13:38:02 2009   notice  OTRS-PMAccount-10   New
> >> Ticket
> >> [200904221014/[Fwd: Re: [otrs] created
> >> (TicketID=53,Queue=Raw,Priority=3 normal,State=new)
> >>
> >>
> >> ...and no notify email still.
> >>
> >>
> >>> Kind regards,
> >>>
> >>> Frans Stekelenburg
> >>> NetDialog Service Center
> >>>
> >>>
> >> Thanks,
> >> Michael
> >>
> >>> +31 30 789 3636
> >>> www.netdialog.eu
> >>>
> >>>
> >>>
>  -Original Message-
>  From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On
> 
> > Behalf
> >
> >>> Of
> >>>
>  Michael Abboud
>  Sent: maandag 20 april 2009 13:53
>  To: otrs@otrs.org
>  Subject: [otrs] No Move Notification to Queue Owner
> 
>  Greetings to the list from Sydney, Australia,
> 
>  This is my first post, so please be patient!
> 
>  I'm running OTRS v2.3.3 on Linuxx Centos v5.2
> 
>  I do not get notifications when I move tickets from the Raw queue
> 
> > to
> >
> >>> my
> >>>
>  own MA queue.  Other notifications work fine, such as New Ticket
> in
>  Raw,
>  Ticket Followup notifies etc.  So I'm confident SMTP / mail
> 
> > settings
> >
>  are
>  in order.
> 
>  In the OTRS System Log, I see the following messages:
> 
>  Mon Apr 20 20:09:23 2009 notice  OTRS-CGI-10 Can't
> find
>  notification
>  for Agent::Move and el, try it again with en!
>  Mon Apr 20 20:09:17 2009 notice  OTRS-CGI-10 Can't
> find
>  notification
>  for Agent::ResponsibleUpdate and el, try it again with en!
>  Mon Apr 20 19:56:55 2009 notice  OTRS-CGI-10 Can't
> find
>  notification
>  for Agent::Move and el, try it again with en!
> 
> 
>  ...and
> 
>  Sat Apr 4 19:21:41 2009  notice  OTRS-CGI-10 Can't find
>  notification
>  for Agent::Move and el, try it again with en!
>  Sat Apr 4 19:20:45 2009  notice  OT

Re: [otrs] No Move Notification to Queue Owner

2009-04-22 Thread Michael Abboud




Frans Stekelenburg wrote:

Oke, let's run it from the start:

What is set for your agent account in your "Preferences":
- 'Move notification' is set to "Yes"?
  

Yes.

- Your own 'MA' queue is selected under 'My Queues'?
  

Yes.

- Your 'Language' is set to 'English'?

  

Yes

As Admin, check [Queue], your 'MA' Queue: What group is set?
  

users

Under [Users<->Groups], check 'MA'. You have full rights?

  
There is only users michael and r...@localhost here.  User michael has 
full rights, and also has My Queues values of MA and Raw


Thanks again Frans!
Michael

gr,
Frans


  

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf


Of
  

Michael Abboud
Sent: woensdag 22 april 2009 05:45
To: User questions and discussions about OTRS.
Subject: Re: [otrs] No Move Notification to Queue Owner

Thanks for your response Frans,

Answers below

Frans Stekelenburg wrote:


Hello Sydney, greetings back from the Netherlands, Europe, where
patience is a virtue.

  

...and apologies for my impatience.
:-)



But please first explain why you are using .el at all?
I guess you have chosen greek as your preferred language?


  

...it was a mistake on my part.  To clarify, all I did was simply
modify
the
el::Agent::Move notification contents, that was all


Just in case: have you restart everything (apache) after change?

  

...just restarted Apache, and still no go.  To test, I created a new
email ticket to Raw, then did a move queue to MA.  This is all I got


in
  

the Syslog:

Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   POP3:
Fetched 1
email(s) from supp...@breakthru.com.au/mail.breakthru.com.au.
Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   Sent
agent
'NewTicket' notification to 'mich...@breakthru.com.au'.
Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   Sent
auto response
(SendAutoReply) for Ticket [200904221014] (TicketID=53,
ArticleID=281) to 'Michael Abboud '.
Wed Apr 22 13:38:03 2009notice  OTRS-PMAccount-10   Sent
email to
'Michael Abboud ' from 'Breakthru
Support
'. HistoryType => SendAutoReply, Subject =>
[Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...];
Wed Apr 22 13:38:02 2009notice  OTRS-PMAccount-10   New
Ticket
[200904221014/[Fwd: Re: [otrs] created
(TicketID=53,Queue=Raw,Priority=3 normal,State=new)


...and no notify email still.



Kind regards,

Frans Stekelenburg
NetDialog Service Center

  

Thanks,
Michael


+31 30 789 3636
www.netdialog.eu


  

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On


Behalf
  

Of
  

Michael Abboud
Sent: maandag 20 april 2009 13:53
To: otrs@otrs.org
Subject: [otrs] No Move Notification to Queue Owner

Greetings to the list from Sydney, Australia,

This is my first post, so please be patient!

I'm running OTRS v2.3.3 on Linuxx Centos v5.2

I do not get notifications when I move tickets from the Raw queue


to
  

my
  

own MA queue.  Other notifications work fine, such as New Ticket in
Raw,
Ticket Followup notifies etc.  So I'm confident SMTP / mail


settings
  

are
in order.

In the OTRS System Log, I see the following messages:

Mon Apr 20 20:09:23 2009notice  OTRS-CGI-10 Can't find
notification
for Agent::Move and el, try it again with en!
Mon Apr 20 20:09:17 2009notice  OTRS-CGI-10 Can't find
notification
for Agent::ResponsibleUpdate and el, try it again with en!
Mon Apr 20 19:56:55 2009notice  OTRS-CGI-10 Can't find
notification
for Agent::Move and el, try it again with en!


...and

Sat Apr 4 19:21:41 2009 notice  OTRS-CGI-10 Can't find
notification
for Agent::Move and el, try it again with en!
Sat Apr 4 19:20:45 2009 notice  OTRS-CGI-10 Can't find
notification
for Agent::Move and el, try it again with en!



I have customised the notification messages for the en::Agent::Move


and
  

el::Agent::Move locales (not sure why I did it for the el locale,


but


anyway).  I get no notifies.

Is there somewhere else I need to check?

Many thanks,
Michael








  

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