Re: [otrs] OTRS Duplicate Notification event
Hi Rose, Please check whether you have any duplicate notification settings in: Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications Best Regards, Sujeeva Tissaarachchi From: Rose Dowson To: User questions and discussions about OTRS. Sent: Friday, 29 April 2016, 21:35 Subject: Re: [otrs] OTRS Duplicate Notification event Hi, I have OTRS 3.0.7 and I have tree notifications event which are : TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents has a new ticket he receive 5 notifications mails that contain New owner the agent name. So I didn't know what is the problem. Please could you help me. Best Regards, 2016-04-29 16:56 GMT+01:00 : Rose; Could you provide additional detail about your situation? What version of OTRS are you running? Do you have any custom events configured? Does only one agent get multiple notifications, or do all your agents get multiple notifications? How are you changing the owner of the ticket? Have you looked at the ticket history? My ticket history shows all the notifications that are sent. Dominic L. Hilsbos, MBA, CSDA Director – Information Technology Perform Air International Inc. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rose Dowson Sent: Friday, April 29, 2016 7:43 AM To: User questions and discussions about OTRS. Subject: [otrs] OTRS Duplicate Notification event Hi, I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket. So what is the problem ? Do you have any ideas ? Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Duplicate Notification event
Rose; I'm sorry, I don't use OTRS 3, I'm running OTRS 5, so I don't know anything at all about how your system should be set up. Hopefully one of the users of OTRS 3 will notice this thread and hazard an opinion. Thank you, Dominic L. Hilsbos, MBA, CSDA Director – Information Technology Perform Air International Inc. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rose Dowson Sent: Friday, April 29, 2016 9:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Duplicate Notification event Hi, I have OTRS 3.0.7 and I have tree notifications event which are : TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents has a new ticket he receive 5 notifications mails that contain New owner the agent name. So I didn't know what is the problem. Please could you help me. Best Regards, 2016-04-29 16:56 GMT+01:00 : Rose; Could you provide additional detail about your situation? What version of OTRS are you running? Do you have any custom events configured? Does only one agent get multiple notifications, or do all your agents get multiple notifications? How are you changing the owner of the ticket? Have you looked at the ticket history? My ticket history shows all the notifications that are sent. Dominic L. Hilsbos, MBA, CSDA Director – Information Technology Perform Air International Inc. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rose Dowson Sent: Friday, April 29, 2016 7:43 AM To: User questions and discussions about OTRS. Subject: [otrs] OTRS Duplicate Notification event Hi, I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket. So what is the problem ? Do you have any ideas ? Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Duplicate Notification event
Hi, I have OTRS 3.0.7 and I have tree notifications event which are : TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents has a new ticket he receive 5 notifications mails that contain New owner the agent name. So I didn't know what is the problem. Please could you help me. Best Regards, 2016-04-29 16:56 GMT+01:00 : > Rose; > > Could you provide additional detail about your situation? What version of > OTRS are you running? Do you have any custom events configured? Does only > one agent get multiple notifications, or do all your agents get multiple > notifications? How are you changing the owner of the ticket? > > Have you looked at the ticket history? My ticket history shows all the > notifications that are sent. > > Dominic L. Hilsbos, MBA, CSDA > Director – Information Technology > Perform Air International Inc. > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Rose Dowson > Sent: Friday, April 29, 2016 7:43 AM > To: User questions and discussions about OTRS. > Subject: [otrs] OTRS Duplicate Notification event > > Hi, >I have a problem with OTRS notification my agent has duplicate > notification when he is the new Owner of this ticket. > So what is the problem ? Do you have any ideas ? > > Best Regards, > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Duplicate Notification event
Rose; Could you provide additional detail about your situation? What version of OTRS are you running? Do you have any custom events configured? Does only one agent get multiple notifications, or do all your agents get multiple notifications? How are you changing the owner of the ticket? Have you looked at the ticket history? My ticket history shows all the notifications that are sent. Dominic L. Hilsbos, MBA, CSDA Director – Information Technology Perform Air International Inc. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rose Dowson Sent: Friday, April 29, 2016 7:43 AM To: User questions and discussions about OTRS. Subject: [otrs] OTRS Duplicate Notification event Hi, I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket. So what is the problem ? Do you have any ideas ? Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Duplicate Notification event
Hi, I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket. So what is the problem ? Do you have any ideas ? Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS duplicate notification "event"
Hi Rose, Please check whether you have any duplicate notification settings in: Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications Best Regards, Sujeeva Tissaarachchi From: Rose Dowson To: User questions and discussions about OTRS. Sent: Tuesday, 26 April 2016, 20:16 Subject: [otrs] OTRS duplicate notification "event" Hi, I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'. Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights. Please I need a help. Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS duplicate notification "event"
Hi, I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'. Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights. Please I need a help. Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
