Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?

2024-02-14 Thread Jason Szumlanski via RE-wrenches 
I have only serviced SunPower systems a handful of times over the years,
and it has always been a nightmare. Right now, I am dealing with a failed
AC module that is clearly dead, but they want me to go back there and do
"on-site diagnostics" while I talk to an "expert" in a call center
somewhere. There are no diagnostics to do! With good DC input and no
response from the panel, what else is there? The runaround is mindblowing.

I have no expectation of getting paid by SunPower for this work (assuming
it is under warranty), so it's on the poor homeowner to foot the bill.

Jason Szumlanski
Principal Solar Designer | Florida Solar Design Group
NABCEP Certified Solar Professional (PVIP)
Florida State Certified Solar Contractor CVC56956
Florida Certified Electrical Contractor EC13013208


On Tue, Feb 13, 2024 at 6:37 PM Darryl Thayer via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Advice, please; I was about to purchase a SunPower inverter. Have other
> people been having problems?
> I cannot reach their support line with my questions. As many of you know,
> I am a small contractor. I have noticed a reluctance of solar equipment
> suppliers, both Outback and Sol-Ark, who have recently stopped answering my
> questions. I have sent many email questions to their support line without a
> response.  Two examples: can the Outback Radian do TOU? It can not! yet
> they assured me it could.  I asked for the possibility of a workaround, and
> their response was, to read the manual.
> Can the Sol-Ark do TOU this under my utility rules?  I think it could but
> I can not get them to confirm.  They also will not respond to my questions,
>
> On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
>> Hi Daniel,
>>
>> after three months of back-and-forth we have finally received a
>> replacement panel from SunPower and getting ready to affect repair. Are you
>> saying we are going to have a hard time getting compensated for our
>> services?
>>
>>
>> *Andrew Koyaanisqatsi*
>> *President*
>> *Solar Energy Solutions, Inc.*
>> *The BRIGHT CHOICE*
>>
>> *Since 1987,** helping you and your Portland neighbors move** towards an
>> environmentally sustainable future.*
>>
>> *503-238-4502www.SolarEnergyOregon.com
>> *
>>
>> On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <
>> re-wrenches@lists.re-wrenches.org> wrote:
>>
>> 
>> If you are doing warranty work for Sunpower for non leased systems, you
>> may be like many other solar companies that are not getting vendor service
>> payments for the work you are doing.
>> If this sounds familiar to an experience you have or are having please
>> contact me.  I am trying to aggregate those that are having this experience
>> and see if we can get a larger collective force together and see if we can
>> move them for payments before they are extinct.
>> Thanks
>> Daniel
>>
>> Daniel Tittmann
>> Greenwired
>> www.greenwired.com
>> dan...@greenwired.com
>> 707-206-5088
>>
>>
>> ___
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Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?

2024-02-13 Thread Sky Sims via RE-wrenches 
Darryl,SolArk can do TOU, I’ve reached out to their tech support a few times without issue this year. Actually designing a system that can work with Ford Lightning battery backup and have been considering their product as part of the final design. Sky SimsHttps://EcologicalSystems.org732-462-3858On Feb 13, 2024, at 7:44 PM, Tom McCalmont via RE-wrenches  wrote:I agree with Peter.  We have used Sol-Ark inverters, and they work well and they provide good support (although you may have to wait for a response).Sunpower is on the verge of bankruptcy:SunPower Stock Plunges as It Warns That Debt Could Threaten Businessinvestopedia.comTom McCalmontPaired PowerOn Feb 13, 2024, at 4:34 PM, Peter Giroux via RE-wrenches  wrote:Darryl   Sol-ark should always get back to you, as they do me. They have made a constant effort to  grow and train their support staff but are usually slammed. Sol-Ark 12’s and 15” will do TOU. Call them, if you cannot get in the que leave a message, they will get back to you. Just have to be patient sometimes.    ThxPeter GirouxAmerican SolarNorcross Ga   From: RE-wrenches  On Behalf Of Darryl Thayer via RE-wrenchesSent: Tuesday, February 13, 2024 6:37 PMTo: RE-wrenches Cc: Darryl Thayer Subject: Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits? Advice, please; I was about to purchase a SunPower inverter. Have other people been having problems? I cannot reach their support line with my questions. As many of you know, I am a small contractor. I have noticed a reluctance of solar equipment suppliers, both Outback and Sol-Ark, who have recently stopped answering my questions. I have sent many email questions to their support line without a response.  Two examples: can the Outback Radian do TOU? It can not! yet they assured me it could.  I asked for the possibility of a workaround, and their response was, to read the manual.  Can the Sol-Ark do TOU this under my utility rules?  I think it could but I can not get them to confirm.  They also will not respond to my questions, On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:Hi Daniel,  after three months of back-and-forth we have finally received a replacement panel from SunPower and getting ready to affect repair. Are you saying we are going to have a hard time getting compensated for our services?  Andrew KoyaanisqatsiPresidentSolar Energy Solutions, Inc.The BRIGHT CHOICE Since 1987, helping you and your Portland neighbors move towards an environmentally sustainable future.503-238-4502www.SolarEnergyOregon.comOn Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:If you are doing warranty work for Sunpower for non leased systems, you may be like many other solar companies that are not getting vendor service payments for the work you are doing.  If this sounds familiar to an experience you have or are having please contact me.  I am trying to aggregate those that are having this experience and see if we can get a larger collective force together and see if we can move them for payments before they are extinct.  ThanksDaniel Daniel Tittmann Greenwiredwww.greenwired.comdan...@greenwired.com707-206-5088  ___List sponsored by Redwood AlliancePay optional member dues here: http://re-wrenches.orgList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgThere are two list archives for searching. When one doesn't work, try the other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.orgList rules & etiquette:http://www.re-wrenches.org/etiquette.htmCheck out or update participant bios:http://www.members.re-wrenches.org___List sponsored by Redwood AlliancePay optional member dues here: http://re-wrenches.orgList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgThere are two list archives for searching. When one doesn't work, try the other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.orgList rules & etiquette:http://www.re-wrenches.org/etiquette.htmCheck out or update participant bios:http://www.members.re-wrenches.org___List sponsored by Redwood AlliancePay optional member dues here: http://re-wrenches.orgList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgThere are two list archives for searching. When one doesn't work, try the other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://li

Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?

2024-02-13 Thread Peter Giroux via RE-wrenches 
Darryl

 

  Sol-ark should always get back to you, as they do me. They have made a 
constant effort to  grow and train their support staff but are usually slammed. 
Sol-Ark 12’s and 15” will do TOU. Call them, if you cannot get in the que leave 
a message, they will get back to you. Just have to be patient sometimes.

 

   Thx

Peter Giroux

American Solar

Norcross Ga  

 

From: RE-wrenches  On Behalf Of 
Darryl Thayer via RE-wrenches
Sent: Tuesday, February 13, 2024 6:37 PM
To: RE-wrenches 
Cc: Darryl Thayer 
Subject: Re: [RE-wrenches] No payment for Sunpower warranty service vendor 
credits?

 

Advice, please; I was about to purchase a SunPower inverter. Have other people 
been having problems? 

I cannot reach their support line with my questions. As many of you know, I am 
a small contractor. I have noticed a reluctance of solar equipment suppliers, 
both Outback and Sol-Ark, who have recently stopped answering my questions. I 
have sent many email questions to their support line without a response.  Two 
examples: can the Outback Radian do TOU? It can not! yet they assured me it 
could.  I asked for the possibility of a workaround, and their response was, to 
read the manual.  

Can the Sol-Ark do TOU this under my utility rules?  I think it could but I can 
not get them to confirm.  They also will not respond to my questions,

 

On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org> > 
wrote:

Hi Daniel, 

 

after three months of back-and-forth we have finally received a replacement 
panel from SunPower and getting ready to affect repair. Are you saying we are 
going to have a hard time getting compensated for our services?

 

 

Andrew Koyaanisqatsi

President

Solar Energy Solutions, Inc.

The BRIGHT CHOICE

 

Since 1987, helping you and your Portland neighbors move towards an 
environmentally sustainable future.

503-238-4502
www.SolarEnergyOregon.com <http://www.solarenergyoregon.com/> 





On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org> > 
wrote:



If you are doing warranty work for Sunpower for non leased systems, you may be 
like many other solar companies that are not getting vendor service payments 
for the work you are doing.  
If this sounds familiar to an experience you have or are having please contact 
me.  I am trying to aggregate those that are having this experience and see if 
we can get a larger collective force together and see if we can move them for 
payments before they are extinct.  
Thanks

Daniel

 

Daniel Tittmann 

Greenwired

www.greenwired.com <http://www.greenwired.com> 

dan...@greenwired.com <mailto:dan...@greenwired.com> 

707-206-5088 

 


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Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?

2024-02-13 Thread david quattro via RE-wrenches 
Yes SolArk can be programmed to sell the battery energy in specific time
windows

David Quattro
CA License # 954020. C-10, C-46
ph (415) 312-2661
www.quattrosolar.com




On Tue, Feb 13, 2024 at 3:37 PM Darryl Thayer via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Advice, please; I was about to purchase a SunPower inverter. Have other
> people been having problems?
> I cannot reach their support line with my questions. As many of you know,
> I am a small contractor. I have noticed a reluctance of solar equipment
> suppliers, both Outback and Sol-Ark, who have recently stopped answering my
> questions. I have sent many email questions to their support line without a
> response.  Two examples: can the Outback Radian do TOU? It can not! yet
> they assured me it could.  I asked for the possibility of a workaround, and
> their response was, to read the manual.
> Can the Sol-Ark do TOU this under my utility rules?  I think it could but
> I can not get them to confirm.  They also will not respond to my questions,
>
> On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
>> Hi Daniel,
>>
>> after three months of back-and-forth we have finally received a
>> replacement panel from SunPower and getting ready to affect repair. Are you
>> saying we are going to have a hard time getting compensated for our
>> services?
>>
>>
>> *Andrew Koyaanisqatsi*
>> *President*
>> *Solar Energy Solutions, Inc.*
>> *The BRIGHT CHOICE*
>>
>> *Since 1987,** helping you and your Portland neighbors move** towards an
>> environmentally sustainable future.*
>>
>> *503-238-4502www.SolarEnergyOregon.com
>> *
>>
>> On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <
>> re-wrenches@lists.re-wrenches.org> wrote:
>>
>> 
>> If you are doing warranty work for Sunpower for non leased systems, you
>> may be like many other solar companies that are not getting vendor service
>> payments for the work you are doing.
>> If this sounds familiar to an experience you have or are having please
>> contact me.  I am trying to aggregate those that are having this experience
>> and see if we can get a larger collective force together and see if we can
>> move them for payments before they are extinct.
>> Thanks
>> Daniel
>>
>> Daniel Tittmann
>> Greenwired
>> www.greenwired.com
>> dan...@greenwired.com
>> 707-206-5088
>>
>>
>> ___
>> List sponsored by Redwood Alliance
>>
>> Pay optional member dues here: http://re-wrenches.org
>>
>> List Address: RE-wrenches@lists.re-wrenches.org
>>
>> Change listserver email address & settings:
>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
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Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?

2024-02-13 Thread Darryl Thayer via RE-wrenches 
Advice, please; I was about to purchase a SunPower inverter. Have other
people been having problems?
I cannot reach their support line with my questions. As many of you know, I
am a small contractor. I have noticed a reluctance of solar equipment
suppliers, both Outback and Sol-Ark, who have recently stopped answering my
questions. I have sent many email questions to their support line without a
response.  Two examples: can the Outback Radian do TOU? It can not! yet
they assured me it could.  I asked for the possibility of a workaround, and
their response was, to read the manual.
Can the Sol-Ark do TOU this under my utility rules?  I think it could but I
can not get them to confirm.  They also will not respond to my questions,

On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Hi Daniel,
>
> after three months of back-and-forth we have finally received a
> replacement panel from SunPower and getting ready to affect repair. Are you
> saying we are going to have a hard time getting compensated for our
> services?
>
>
> *Andrew Koyaanisqatsi*
> *President*
> *Solar Energy Solutions, Inc.*
> *The BRIGHT CHOICE*
>
> *Since 1987,** helping you and your Portland neighbors move** towards an
> environmentally sustainable future.*
>
> *503-238-4502www.SolarEnergyOregon.com *
>
> On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> 
> If you are doing warranty work for Sunpower for non leased systems, you
> may be like many other solar companies that are not getting vendor service
> payments for the work you are doing.
> If this sounds familiar to an experience you have or are having please
> contact me.  I am trying to aggregate those that are having this experience
> and see if we can get a larger collective force together and see if we can
> move them for payments before they are extinct.
> Thanks
> Daniel
>
> Daniel Tittmann
> Greenwired
> www.greenwired.com
> dan...@greenwired.com
> 707-206-5088
>
>
> ___
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
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> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
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Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?

2024-02-13 Thread Solar Energy Solutions via RE-wrenches 
Hi Daniel, after three months of back-and-forth we have finally received a replacement panel from SunPower and getting ready to affect repair. Are you saying we are going to have a hard time getting compensated for our services?Andrew KoyaanisqatsiPresidentSolar Energy Solutions, Inc.The BRIGHT CHOICESince 1987, helping you and your Portland neighbors move towards an environmentally sustainable future.503-238-4502www.SolarEnergyOregon.comOn Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches  wrote:If you are doing warranty work for Sunpower for non leased systems, you may be like many other solar companies that are not getting vendor service payments for the work you are doing.  If this sounds familiar to an experience you have or are having please contact me.  I am trying to aggregate those that are having this experience and see if we can get a larger collective force together and see if we can move them for payments before they are extinct.  ThanksDanielDaniel Tittmann Greenwiredwww.greenwired.comdan...@greenwired.com707-206-5088 ___List sponsored by Redwood AlliancePay optional member dues here: http://re-wrenches.orgList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgThere are two list archives for searching. When one doesn't work, try the other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.orgList rules & etiquette:http://www.re-wrenches.org/etiquette.htmCheck out or update participant bios:http://www.members.re-wrenches.org___
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