Re: [rt-users] Ticket comment is not sent to Cc if checkbox ticked
I’ve just found this, http://www.gossamer-threads.com/lists/rt/users/120156?search_string=checkboxToInput;#120156 http://issues.bestpractical.com/Ticket/Display.html?id=26959 Sorry for the disturb… Horst De : Kriegers Horst Envoyé : jeudi 24 avril 2014 07:54 À : 'ML - rt-users' Objet : Ticket comment is not sent to Cc if checkbox ticked Hello All, A Ticket comment is not sent to the Cc user when the checkbox is ticked, only if the user his email is declared in the “One-time Cc” field. Our RT version is 4.2.0 Many thanks for your help Horst Note Importante: Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit. Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Ticket comment is not sent to Cc if checkbox ticked
Hello All, A Ticket comment is not sent to the Cc user when the checkbox is ticked, only if the user his email is declared in the “One-time Cc” field. Our RT version is 4.2.0 Many thanks for your help Horst Note Importante: Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit. Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Set date format dd/mm/yy
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 4/23/14, 4:34 PM, Raymond Corbett wrote: > What file do I edit it order to change the date format. > > This is exactly what we want as well. RT_SiteConfig.pm Best, - --Glenn -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.9 (Darwin) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iEYEARECAAYFAlNYmVUACgkQf5MxTDXTimGpiwCgixF6bFD34r8v8mJIM18FzTxq rjAAoIyUaD0RA3hHGPaIP2p1aSTSz77m =Va/y -END PGP SIGNATURE- -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Set date format dd/mm/yy
What file do I edit it order to change the date format. This is exactly what we want as well. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: Tuesday, April 08, 2014 3:43 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Set date format dd/mm/yy On Mon, Apr 07, 2014 at 12:14:25PM -0700, losintikfos wrote: > Hi, > > I was wondering if anyone know how to set a RT Config for date format > "dd/mm/yy". So far this is my configuration; > if you really want this, use: Set($DateTimeFormat, { Format => 'LocalizedDateTime', Date => 1, Time => 0, DateFormat => 'date_format_short' }, ); -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] LDAP ExternalAuth - User Aliases
RT and External Auth requires a distinct user to be found when it looks up I believe. May I suggest you giving them a savedsearch on their RT At a Glance that shows all tickets created by all 3 users(and their own email address as the requestor)? When they send email out of RT it'll use via RT and the email it's coming from will correspond to the queue's configuration. The external folks interacting with RT will never know the difference. Just a thought... Mike. On Thu, Apr 17, 2014 at 5:47 AM, Andreas Heinlein wrote: > Hello, > > I must say we're using RT for internal purposes only. We're not using > Exchange or Mailing Lists, not even shared mailboxes in their real sense. > It's just an IMAP account that is accessed from multiple Thunderbird > instances at the same time - but it works for us. > > Actually, we would not need to be able to distinguish individual users > within RT. It would be OK to have a single RT user "dep1" with mail address > "d...@company.com". It's just that the users should not need to login > with dep1 (or d...@company.com), since that would required them to > remember an additional password. Instead, I'd like bob to be able to use > "bob/" to login as dep1, an alice could use > "alice/" to login as dep1 as well. > > As long as the users use only mail for communicating with RT, all is well, > since everyone sends and receives as d...@company.com. But sometimes > users need access to the web interface as well. > > Thanks, > Andreas > > > > Am 17.04.2014 09:49, schrieb Clancy, Keith: > > Hi Andreas, >> >> If everyone is using the same SMTP address then you cannot really >> distinguish individual users in an easy way . >> >> Are you using a Shared mailbox on Exchange or a Mailing list ? >> >> The way it should go: >> >> Customer --> Mailbox --> RT Picks up from here --> Placed in Queue --> >> Assigned to Owner >> Individual --> RT --> SMTP Server --> Customer >> >> If multiple users have the same SMTP Address then this is a problem since >> RT will just import this. >> Sounds like you need to fix the LDAP Details or use the LDAP importer and >> then correct the actual e-mail addresses afterwards. >> >> Keith >> >> -Original Message- >> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-bounces@ >> lists.bestpractical.com] On Behalf Of Andreas Heinlein >> Sent: 15 April 2014 10:33 >> To: rt-users@lists.bestpractical.com >> Subject: [rt-users] LDAP ExternalAuth - User Aliases >> >> Hello, >> >> we have a setup where we're using RT with ExternalAuth to authenticate >> against an existing user database in LDAP, with auto-creating users when >> they first log in. We pull the uid as well as the e-mail address from LDAP. >> >> Now, we need to be able to somehow support multiple users with the same >> email address. That is, we have several people, say Alice, Bob and Pete, >> each logging in to their computer with their own login. But they share one >> common mailbox - departme...@company.com - through IMAP. These people >> should be able to log in to RT each with their personal login, which should >> be an 'Alias' to a RT user 'department1' with mail address ' >> departme...@company.com'. So no matter who logs in, he/she can see all >> tickets created by Alice, Bob or Pete. >> >> Is something like this possible? >> >> Thanks, >> Andreas >> -- >> RT Training - Dallas May 20-21 >> http://bestpractical.com/training >> > > -- > RT Training - Dallas May 20-21 > http://bestpractical.com/training > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Change default ticket status
All, I would like to have the following ticket status options instead of the defaults. New Assigned 3rd Party Work In Progress On Hold - Monitoring Waiting on Customer Closed Resolved Is it possible to use spaces in the status fields? Any help would be appreciated. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Change-default-ticket-status-tp57269.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Foward Template include images
Hi, I am running RT 4.0.17 with the following forward template. -- Content-Type: text/html {$Ticket->Transactions->First->Content()} -- Images don't display in outlook when I forward a ticket onto someone. The first content is shown in the outlook email but the image is removed. Anyone know what I need to change to correct this Any help much appreciated. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Foward-Template-include-images-tp57268.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training