Re: [rt-users] RT4 Install on Centos7+Internal Server Error
Do you have mod_fcgid installed and is the module loading? For the database issue you can drop the database from MySQL and start again. I found this guide quite good http://binarynature.blogspot.ca/2013/05/install-request-tracker-4.html Sent: Monday, May 09, 2016 at 8:36 AM From: Yanni To: "rt-users@lists.bestpractical.com" Subject: [rt-users] RT4 Install on Centos7+Internal Server Error Hello again Still fighting with setting up RT4. I have now deleted the previous RT installation and started again. I have put all command outputs in pastebin.com so that my email is small as much as possible and hopefully easy to read. When you can please see below the steps I have taken. 1. Run ./configure with no parameters, so all defaults are set. Output: http://pastebin.com/enH70WCS 2. 'make testdeps' outputs: All dependencies have been found 3. 'make install' outputs: Congratulations. RT is now installed. 4. RT_SiteConfig.pm here: http://pastebin.com/NseuCusS 5. Run 'make initialize-database' with error: ERROR: Can't create database 'rt4db'; database exists 6. I went with mod_fcgid and added 'FcgidMaxRequestLen 1073741824' to: /usr/lib/tmpfiles.d/mod_fcgid.conf 7. Added these lines in my httpd.conf. (Apache version: 2.4.6) Listen 8000 ### Optional apache logs for RT # Ensure that your log rotation scripts know about these files # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ DocumentRoot "/opt/rt4/share/html" Require all granted Options +ExecCGI AddHandler fcgid-script fcgi 8. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal Server Error 9. Apache Error_log file says: RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as: user: apache group: apache The file is owned by user root and group rt. 10. chown apache:apache RT_Config.pm chown apache:apache RT_SiteConfig.pm 11. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal Server Error 12. Apache Error_log file says: http://pastebin.com/9xUwHNDZ 13. SELINUX and firewall are disabled Any help/suggestions please let me know. Many thanks - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Best file layout for Centos7 + apache
Thank you. Sent: Saturday, May 07, 2016 at 12:07 PM From: "Bill Cole" To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Best file layout for Centos7 + apache On 7 May 2016, at 12:47, Duncan Morgan wrote: > Thanks Bill. > > So what you are saying is don't make any configuration changes as far > as file locations and put everything in the doc root? No, I'm saying that I do exactly as Thomas Bätzler described: install to /opt/rt4/ and configure an Apache VirtualHost with 'DocumentRoot "/opt/rt4/share/html"' One advantage to this is that if you keep SELinux enabled, you don't need to worry about any policy changes (which you do need for RT to work) being entangled with the default system policy. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Best file layout for Centos7 + apache
Thanks Bill. So what you are saying is don't make any configuration changes as far as file locations and put everything in the doc root? Thanks Duncan Sent: Saturday, May 07, 2016 at 8:58 AM From: "Bill Cole" To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Best file layout for Centos7 + apache On 7 May 2016, at 10:46, Duncan Morgan wrote: > Hello All > > I have previously installed rt4 files in /var/www/rt4 (by setting the > $PREFIX) but my concern is that this creates a security risk. Can you detail that concern? Not saying it's wrong, I just don't see anything particularly risky. It's not the way I deploy RT, but I don't see a clear risk in it... > The gist of my questions are what is the minimum set of files required > in the web server document root? Zero. I've been running RT versions since v2 from subdirectories of /opt/ (i.e. the default layout) on various versions of FreeBSD and Linux and never had a need to point a server-wide document root there. I've not put a 4.x on CentOS7 instance into production yet, but I have an extended demo instance of RT4.4rc1 on CentOS7 system running, being lightly exercised and tweaked for a prospective customer for months now with no problems related to filesystem location, entirely in /opt/rt4/. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Best file layout for Centos7 + apache
Hello All I have previously installed rt4 files in /var/www/rt4 (by setting the $PREFIX) but my concern is that this creates a security risk. The gist of my questions are what is the minimum set of files required in the web server document root? And what is the best way of installing only those files there? I have tried setting the $htmldir configuration direction but not sure exactly which files it puts there. What are other peoples opinions and configurations for rt4 with respect to this> Thanks in advance. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Looping for auto-response
We have a situation where an RT autoresponder is causing a loop within queues. I'm wondering if there is a way to disable or limit looping within RT? Thanks in advance, --Duncan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] best way to give a user the right to modify requestors
Hello, I've read the docs but I'm still confused as to the best way to allow a user to modify the requestors for a ticket on a per queue basis? Is this even possible or is it a global right? Thanks, Duncan smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spell Check for RT 3.0.10
Title: RE: [rt-users] Spell Check for RT 3.0.10 Thanks Joop. -Original Message- From: [EMAIL PROTECTED] on behalf of Joop van de Wege Sent: Wed 7/19/2006 4:00 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Spell Check for RT 3.0.10 Hello Duncan > > Is there a spell check plug-in for RT version 3.0.10 ? No, but you can use WBOSS for example. All you need todo is install aspell-0.6x + a language and modify atleast Update.html but I saw that I have forgotten Jumbo.html and it might also be useful to edit Create.html. I thought that I had put a patch on this list, try to search for WBOSS and see if it comes up or else I'll try to make a patch against 3.6 and I have a patch lying around for 3.4.3 Joop -- Joop van de Wege <[EMAIL PROTECTED]> ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Spell Check for RT 3.0.10
Hello, Is there a spell check plug-in for RT version 3.0.10 ? Thanks, Duncan smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Encoding problem on incoming email
Hello, I have a problem with encoding on incoming emails. I've read about some problems in earlier version of RT with "8-bit" versus "8bit" but that shouldn't affect me as RT version I use is 3.4.4 and I've checked SendEmail.pm (this also seems to be only for outgoing email). I can find no pattern after looking at the full headers other than I see that the X-RT-Original-Encoding is GB2312. Has anyone seen this before? Thanks, Duncan smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
