[rt-users] Modifying 10 highest tickets
Hi all Happy new year. Does anybody know if there is a way to globally change the default setup for "10 highest priority tickets I own"? e.g: make it order by a custom field. I can easily do it for myself by simply editing the widget, but would like to roll out a change to it for all users regards Garry -- Dr Garry Booth IT Services Loughborough University
[rt-users] search by today
Hi All does anybody know if there is a way to dynamically search through tickets with creation dates from today to two weeks ago, without changing the dates every time? e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO' regards Garry
Re: [rt-users] search by today
On 5 Apr 2011, at 22:07, Ruslan Zakirov wrote: http://requesttracker.wikia.com/wiki/SearchOnDates Hi Many thanks for all of the tips, this one did the job. regards garry
Re: [rt-users] Difference between reply and comment
On 19 May 2011, at 10:57, john s. wrote: Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s. Hi John I believe comment doesn't send an email to the requestor whereas reply does regards Garry -- Dr Garry Booth IT Services Loughborough University
Re: [rt-users] Quicksearch and QuickCreate queries deleted - how to get them back?
On 9 Aug 2011, at 11:07, Gunnar Gorges wrote: > Hi everyone, > > I just noticed that Quicksearch and QuickCreate queries are missing from > the available searches in the RT at a glance customization page. My > guess is that they got deleted by accident - however: > > Does anyone know how to get them back to the list of available searches? > > So far I was not able to find the place where to reintegrate them. > Resetting the RT at a glance also does not help, the list of available > searches remains the same. > > Help is greatly appreciated. > > Thanks in advance, > Gunnar > Hi Gunnar If I understand you correctly, you need to look at your RT_SiteConfig.pm You should have a line like this Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]); Hope that helps regards Garry -- Dr Garry Booth IT Services Loughborough University 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Detailed programming API?
Hi Steve
This isn't quite what you want, but should get you started, it takes a list of
usernames and email addresses from a txt file in the form: - username:email. It
does some checking of the addresses against whats in rt and then sets a new
name, new email address, a new password, removes privileges and disables the
account.
it runs from opt/rt3/local/bin
Shout if you need anything explaining etc.
regards
Garry
#!/usr/bin/perl
#
#
# Script to deal with unprivileged users with cases.
# This will allow us to reuse usernames
#
# v0.1 18/01/10 g.bo...@lboro.ac.uk
#
use strict;
use lib "/opt/rt3/lib";
use RT;
use RT::Interface::CLI qw (CleanEnv GetCurrentUser);
use Data::Dumper;
CleanEnv();
RT::LoadConfig();
RT::Init();
use POSIX qw(strftime);
#grab todays date to make the new mail address and name
my $datestr= strftime("%Y%m%d", localtime);
#open the text file and slurp the contents into a handle
# file will be of the format username,email
open (DELETIONS, "new($RT::SystemUser);
#loop through the lines in the deletions file, split each line on the comma and compare the e-mail address to the one rt has.
#if the addresses match, check the user is not privileged, if ok rename, otherwise dump the error to a txt file
while (my $line =)
{
#clear out any trailing \n
chomp $line;
#split the entry
my @whoami = split(/,/,$line);
#load the info from rt
$user->Load($whoami[0]);
my $rtmail = $user->EmailAddress;
# we now have two mail addresses, we need to see if they match without case sensitivity
$rtmail = lc($rtmail);
my $mastermail = lc($whoami[1]);
if ($mastermail eq $rtmail)
#{
#check to see if the user is privileged. If they are, stop there and dump the data to a text file
#my $priv = $user->Privileged;
# if ($priv eq "1")
# {
# open (PRIVUSERS, ">>/tmp/privlist.txt")|| die ("Cant open priv users list\n");
# print PRIVUSERS "$whoami[0] is a privileged user, cannot delete - $datestr\n";
# close (PRIVUSERS);
# }
# #else create the new name and mail address
# else
{
my $dis ="+disabled";
#split the mail at @ add in the date and dis and glue it back together
my @mail = split(/@/,$mastermail);
my $newmail = $mail[0].$datestr.$dis."@".$mail[1];
#get the username whoami[0] and append the date to it
my $newname = $whoami[0].$datestr;
#make the changes
$user->SetName($newname);
$user->SetEmailAddress($newmail);
#if you want ot create new password you'll need to code something here, else everyone gets the same one
$user->SetPassword("SOMEPASSWORD");
$user->SetDisabled("1");
$user->SetPrivileged("0");
#log the change
open (MOVED, ">>/tmp/movedlist.txt")|| die ("Cant open moved users list\n");
print MOVED "$whoami[0] - $datestr\n";
close (MOVED);
}
#}
else
{
open (ERRORS, ">>/tmp/delerrors.txt")|| die ("Cant open errors list\n");
print ERRORS "$whoami[0] masterfile address $mastermail, does not match rt address $rtmail\n";
close (ERRORS);
}
}
close (DELETIONS);
exit
--
Dr Garry Booth
IT Services
Loughborough University
On 15 Sep 2011, at 20:44, Cena, Stephen (ext. 300) wrote:
> I'm trying to write some scrips for RT, specifically one that will take a
> requestors email address & see if they are a current user. If not, create a
> password & allow the user to get in. Nothing I'm trying is working at all. My
> Perl is a little rusty, but I'm having a hell of a time figuring out what to
> call from where. The perldoc for the .pm files in the /lib/RT folder seems to
> be the only reference.
>
> Is there something a little more detailed out there?
>
> Steve
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Chicago, IL, USA ˜ September 26 & 27, 2011
> * San Francisco, CA, USA ˜ October 18 & 19, 2011
> * Washington DC, USA ˜ October 31 & November 1, 2011
> * Melbourne VIC, Australia ˜ November 28 & 29, 2011
> * Barcelona, Spain ˜ November 28 & 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Detailed programming API?
Hi Steve Should also add the rt api documentation, I used is here: http://search.cpan.org/dist/RT-OnlineDocs/ regards Garry RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Change the shown 'logged in as...' name
Hi
We modified httpd in /etc/init.d/rc.d so any restart of apache does it by
defaulf:
start() {
echo -n $"Starting $prog: "
echo -n $"Zapping MASON cache: "
rm -fr /opt/rt3/var/mason_data/obj
check13 || exit 1
LANG=$HTTPD_LANG daemon $httpd $OPTIONS
RETVAL=$?
echo
[ $RETVAL = 0 ] && touch ${lockfile}
return $RETVAL
}
regards
Garry
On 28 Oct 2011, at 07:49, declaya wrote:
>
> Hi Izz,
>
> That's it!! :D
> I just forgot to clear the mason cache.
> Thanks a LOT for this hint!
> Everything works as expected now.
>
> I didn't even know that there is a wiki page about the mason cache:
> http://requesttracker.wikia.com/wiki/CleanMasonCache
> http://requesttracker.wikia.com/wiki/CleanMasonCache
>
> You made my day. Have a nice weekend!
>
>
>
> Izz Abdullah wrote:
>>
>> Did you clear the mason cache after making this change?
>>
>> -Original Message-
>> From: rt-users-boun...@lists.bestpractical.com
>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of declaya
>> Sent: Thursday, October 27, 2011 1:12 AM
>> To: rt-users@lists.bestpractical.com
>> Subject: [rt-users] Change the shown 'logged in as...' name
>>
>>
>> Good morning,
>>
>> I'm using mod_auth_kerb with Apache to authenticate our users. The
>> authentication works fine, each user is recognized by their
>> userPrincipalName from our AD which is mapped to RT as their username.
>> This causes to show also the userPrincipalNames in the main navigation
>> bar,
>> which confuses the users.
>> So now my question is:
>> How can I change the shown name in the navigation bar? It would be great
>> if
>> I could change it to the RealName of the user.
>> I tried to change the /path/to/rt/share/html/Elements/Tabs file from
>> $session{'CurrentUser'}->Name to $session{'CurrentUser'}->RealName in
>> lines
>> 385 and 731 but it didn't work.
>>
>> I would really appreciate some help.
>> Thanks in advance!
>>
>> Have a nice day!
>> --
>> View this message in context:
>> http://old.nabble.com/Change-the-shown-%27logged-in-as...%27-name-tp32729334p32729334.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Washington DC, USA October 31 & November 1, 2011
>> * Barcelona, Spain November 28 & 29, 2011
>>
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Washington DC, USA October 31 & November 1, 2011
>> * Barcelona, Spain November 28 & 29, 2011
>>
>>
>
> --
> View this message in context:
> http://old.nabble.com/Change-the-shown-%27logged-in-as...%27-name-tp32729334p32736272.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Washington DC, USA October 31 & November 1, 2011
> * Barcelona, Spain November 28 & 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
