Re: [rt-users] New user considering to use RT + FreeBSD port for 3.8
Angelo, can you please send me the updated shar if it is different from the one available at http://people.freebsd.org/~pgollucci/rt38 I want to try it on a test system before I try to install it from source. I luckily have enough time to play around with things. Thanks, On Fri, Nov 7, 2008 at 11:28 AM, Angelo Turetta <[EMAIL PROTECTED]<[EMAIL PROTECTED]> > wrote: > Joe Mailinglists wrote: > >> Hi Angelo, >> >> My name is Krishna...I am subscribed to too many mailing lists, hence a >> separate email address for every mailing list. >> > > Thanks, that's a good habit (look at my address), but I nonetheless like to > know who I'm talking to. The name need not be fake, even if the address is. > > Our primary concern here is the upgrade procedure and of course stability. >> Will everything magically work from one port >> to the other? >> > > Every upgrade is a sensible operation, no matter how you installed the > software. The biggest challenges are upgrades involving DB schema changes, > RT is a shining example of how to do it right, but you cannot expect to do > such a thing 'magically': based on your business continuity policies, you > may even need a test installation to validate the upgrade before deploying > it on a production system. > The port of rt38 by Philip M. Gollucci is actually the first which seems to > allow for a comfortable upgrade to future versions. > > Can I just download rt38 port from the link you mentioned and install it? >> Is it stable enough? One of the users was >> suggesting that I install it from source. What do you suggest? >> > > The freebsd port infrastructure is a solid one, and it is one of the few > way you have to keep the dependencies sane if you install more than one > application per system. I personally don't like to install software from > source other than by using a port, but I have to admit that previous > versions of the rt port where somewhat unfriendly. > The rt38 port is not yet finished, so you should be prepared to some > non-pleasant surprise, but it has much more solid structure than previous > ones. > Only you, based on your expertise with the ports collection, can decide > which way to go. If you try the port, please try my patch attached to the > PR. > > Angelo. > > > Thanks, >> >> On Fri, Nov 7, 2008 at 10:39 AM, Angelo Turetta <[EMAIL PROTECTED]<[EMAIL >> PROTECTED]>> >> wrote: >> >>Joe Mailinglists wrote: >> >>1) We use a FreeBSD system. I see that there is a port >>available (rt36) for version 3.6 but none for 3.8 yet. Is it ok >>if I go ahead and install rt36 now and later on upgrade to rt38 >>whenever it is available? If not, do you suggest that I >>manually download the latest version of rt3.8.1 and then install >>it from the source? Which method is safer/easier for upgrades >>in the long run? >> >> >>There is a port for 3.8.1 in the works, look at >>http://www.freebsd.org/cgi/query-pr.cgi?pr=ports/125745 (check all >>replies), and the user's work space at >> >> http://people.freebsd.org/~pgollucci/rt38<http://people.freebsd.org/%7Epgollucci/rt38> >> >>The port is really well thought, and for the first time it will be >>possible to pre-package rt. Unluckily Philip seems to have vanished for >>the last two months, and the work on it has stopped. >> >>I may send you an updated shar if you whish. >> >>3) I've been reading that RT is memory intensive. Is 2 GB >>enough? This machine also runs the DHCP server. Do you guys >>recommend to have a separate system for RT? >> >> >>If you need a high-performance system you'd sure need to consider a DB >>server optimization (including cache memory etc..), but I don't think >>the web application is inherently memory intensive. >> >>I hope these questions belong to this list. >> >> >>Yes, they do. Eventually, you may consider posting using your real >>name :) >> >>Angelo. >> >> >> > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New user considering to use RT + FreeBSD port for 3.8
Thank you all for your suggestions. We are using MySQL 5.0 as our database. I have no idea what full-text indexing with InnoDB tables means. May be I will once I start playing around with RT. Is that such a big of a deal? Thanks, On Fri, Nov 7, 2008 at 10:46 AM, Kenneth Marshall <[EMAIL PROTECTED]> wrote: > I would like to add some personal comments to Mike's response. > > On Fri, Nov 07, 2008 at 03:06:26PM +, Mike Peachey wrote: > > Joe Mailinglists wrote: > > > Hi all, > > > > > > We've been using Horde+whups system for helpdesk in our University > > > for the past 3 years. We recently upgraded it from a very old version > and > > > everything got hosed. We are planning to move to a better ticketing > system > > > that is more stable and can be upgraded later without breaking the > existing > > > infrastructure (databases, etc.). I heard good things about RT. > > > > Good. I'm a big fan of Horde when it comes to IMP and Kronolith (as soon > > as non-personal calendars can be given sane names not random hashes) - > > but for ticketing RT is always the way to go. > > > We have been very happy with RT as our ticket system. > > > > > > > My questions to you guys are the following: > > > 1) We use a FreeBSD system. I see that there is a port available > (rt36) for > > > version 3.6 but none for 3.8 yet. Is it ok if I go ahead and > > > install rt36 now > > > and later on upgrade to rt38 whenever it is available? If not, do > > > you suggest > > > that I manually download the latest version of rt3.8.1 and then > > > install it > > > from the source? Which method is safer/easier for upgrades in the > long > > > run? > > > > I always recommend a manual install. While some are much better than > > others, trusting your installation to someone else just means that when > > you need to know something about the way it's installed, you end up > > having a lot of trouble finding out. > > > > Manual installation not really difficult. > > > > Also, I definitely recommend you use 3.8.1 not 3.6.x > > > I also recommend a manual install and 3.8.1 as well. We are in the > process of upgrading to 3.8.1 currently. > > > > > > > 2) If FreeBSD systems are not well supported, we can also move to a > Linux > > > system. Is it better to use a Linux system? > > > > It really doesn't matter what the operating system is so long as you > > have a webserver with FastCGI or mod_perl and a database, preferably > MySQL. > > > > My personal preference is Slackware Linux 12.1 + Apache 2 + mod_perl 2 + > > RT-3.8.1 but your choices are endless. > > > I think that your database choice should be based on what expertise > you have available in house. One other consideration is that MySQL does > not currently support full-text indexes with InnoDB tables (the kind > used by RT). Both Oracle and PostgreSQL do and there is a wiki item > on how to use full-text indexing with RT and Oracle and we will be posting > a similar item for PostgreSQL once we have finished our testing/upgrade. > > > > > > > 3) I've been reading that RT is memory intensive. Is 2 GB enough? > This > > > machine also runs the DHCP server. Do you guys recommend to have a > > > separate system for RT? > > > > That's really fine. It's not *that* memory intensive. I have had two > > installations running side by side on a primary DNS and DHCP server that > > also runs multiple MySQL instances and other things besides on it and it > > was fine. > > > Note: RT was developed using MySQL and is more well-tuned for it in > many places. The performance difference between MySQL and other DB backend > choices has narrowed and other backed may offer options that are not yet > available with MySQL, my two cents. The bottom-line is that you should > choose the backend based on what you can support in-house. > > Ken > > > > > > > I hope these questions belong to this list. If not, can you please > > > point me to > > > the correct list? > > > > You found the right place. > > > > -- > > Kind Regards, > > > > __ > > > > Mike Peachey, IT > > Tel: +44 114 281 2655 > > Fax: +44 114 281 2951 > > Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK > > Comp Reg No: 3191371 - Registered In England > > http://www.jennic.com > > _
[rt-users] New user considering to use RT + FreeBSD port for 3.8
Hi all, We've been using Horde+whups system for helpdesk in our University for the past 3 years. We recently upgraded it from a very old version and everything got hosed. We are planning to move to a better ticketing system that is more stable and can be upgraded later without breaking the existing infrastructure (databases, etc.). I heard good things about RT. My questions to you guys are the following: 1) We use a FreeBSD system. I see that there is a port available (rt36) for version 3.6 but none for 3.8 yet. Is it ok if I go ahead and install rt36 now and later on upgrade to rt38 whenever it is available? If not, do you suggest that I manually download the latest version of rt3.8.1 and then install it from the source? Which method is safer/easier for upgrades in the long run? 2) If FreeBSD systems are not well supported, we can also move to a Linux system. Is it better to use a Linux system? 3) I've been reading that RT is memory intensive. Is 2 GB enough? This machine also runs the DHCP server. Do you guys recommend to have a separate system for RT? I hope these questions belong to this list. If not, can you please point me to the correct list? Thanks, Joe the rtuser :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
