Re: [rt-users] Search order by custom field
Jesse Vincent wrote: Scott, you don't tell us what version of RT you're working with... Gah, I'm sorry... have had a few too many late nights. I'm running 3.8.1. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search order by custom field
I'm having trouble saving a search ordered by custom field. I have to manually change the URL to fix the order, since the GET param is not set in a form field on the page. After I do that, I get sent to the advanced edit query page. I click Show Results and see the tickets in the correct order. However, when I go back to Edit Search to save it, the order by field is reset to AdminCc.EmailAddress (presumably because it's the first in alphabetical order). Is this not possible? I'm trying to save a search in a dashboard but it needs to be ordered by the custom field. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search order by custom field
scott smith wrote: I'm having trouble saving a search ordered by custom field. I have to manually change the URL to fix the order, since the GET param is not set FWIW, I saved the html, put it in docroot/Search/Build2.html and modified the selected order by field. I was then able to save the search with the order I need. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mandatory custom field
Monti gmail wrote: Hi, I added a new custom field named Severiy with Type Select one value and Validatione = Mandatory. I want SelfService ticktes to be filled with the mandatory new custom filed but it is not the case. New ticket could be open without providing a value for my new custom field. is there a way to force mandatory filed in ticket creation? You have to give AssignCustomFields perms to the group for the queue(s) in which they create tickets. That should do it. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: Thanks Jerrad, I think I either don’t have it or I’m doing something wrong. Here is a screenshot of my Links tab You need to install graphviz -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. You should be able to just do another `make install' and start using it, assuming you have fulfilled all dependencies (check again with `make testdeps') -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Hmm, have you tried clearing the object cache and logging out back in? -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Queue renaming problem
Hi, I created a queue and later renamed it before any tickets were created in it. Now when any tickets *are* created in it, the old queue name is displayed in the edit page. Displaying the ticket shows the correct queue name. Searches display the correct queue name. It seems to be only the edit page that has this problem. Is this a known problem? I've attached a screenshot of the search results displaying the correct queue name, and the edit page displaying the incorrect (old) queue name. Thanks -scott inline: searchresults.pnginline: editbasics.png___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Queue renaming problem
Kenneth Crocker wrote: Scott, Queues are keyed by ID number, not name. The name field is merely a reference or related field. When a ticket points to a queue, it points to the id number and in your instance, that never changed. Searches, Yeah, I thought as much however, may have the selection criteria referring to a name and in that instance, the search needs to be changed.. It is probably your cache that needs to be refreshed. Hope this helps. ...which explains everything :) Thanks -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] WYSIWYG editor
Is it possible to disable the WYSIWYG editor for everyone? I've grepped and googled, but haven't found anything that I can put in RT_SiteConfig.pm. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] WYSIWYG editor
Shawn M Moore wrote: I'm pretty sure you want: Set($MessageBoxRichText, 0); Great, thanks! Not sure how I missed that one after spending ~5-10 minutes looking around /blush -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Slightly OT: Perl Modules question
John Arends wrote: There is one person here who feels very strongly about the RPM based approach (not me) but I do agree that RT doesn't really get rebuilt very often. Since we actually run it in a VM on top of ESX, I almost feel like the kickstart isn't as necessary as I can make copies of the VM files and feel reasonably comfortable that way. Kickstart is awful nice when dealing with bare metal and being able to restore. However I have restored exactly...never. So I'm not sure which way to go. Here I am looking at going from 3.6.x to 3.8 and it basically involves building a whole new machine. I can't imagine actually upgrading it in place based on everything that has to be installed. I initally set up our RT instance on a FreeBSD machine. It was pretty damn easy, took me like 10 minutes. Most of our production network is run on CentOS 5, however. Late last year I set up a completely new kickstart environment which allowed us to fully automate 90-95% of the roll out process here. I was interested in setting up a new RT machine, as the one it's currently on is pretty old. However, the sheer amount of work required to ensure the Perl module RPMs are of a sufficient version and stored in my local yum repo was enough that I spent multiple days downloading and building the RPMs. I later found cpan2rpm, which did help. Then I realized that the set it and forget it (thanks, Ronco) method I used was, in this single occasion, a much more efficient use of my resources to the company. We're not rolling out 20 new RT instances every week. Since I set it up last September, I've upgraded RT three times on that machine and all it really required was ensuring my ports tree was up to date before trying to upgrade the Perl modules. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
