[rt-users] Custom Scripts to delete Emails by Subject line
Good-day forum, i currently have an issue with RT, whereby i have an email that seems to be stuck in a "loop" and creates a ticket every few minutes, without a user sending an email. I have flushed fetchmail, and rebooted the system however this still persists. Is there any chance i get get some help on a custom script to delete tickets by email subjects, or know where the problem may actually be? Thanks, Regards, Brad To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser: https://www.fnb.co.za/disclaimer.html If you are unable to access the Disclaimer, send a blank e-mail to firstrandbankdisclai...@fnb.co.za and we will send you a copy of the Disclaimer.
Re: [rt-users] Custom Scripts to delete Emails by Subject line
Hello All, Is it possible to assign one ticket to more than one user as well as assign the same ticket to more than one queue? if it's possible how can I achieve that? Thank you Regards Lorraine On Mon, Jun 29, 2015 at 6:43 AM, Jithoo, Bradley wrote: > Good-day forum, > > i currently have an issue with RT, whereby i have an email that seems to > be stuck in a "loop" and creates a ticket every few minutes, without a user > sending an email. I have flushed fetchmail, and rebooted the system however > this still persists. Is there any chance i get get some help on a custom > script to delete tickets by email subjects, or know where the problem may > actually be? > > Thanks, > Regards, > Brad > > > To read FirstRand Bank's Disclaimer for this email click on the following > address or copy into your Internet browser: > https://www.fnb.co.za/disclaimer.html > > If you are unable to access the Disclaimer, send a blank e-mail to > firstrandbankdisclai...@fnb.co.za and we will send you a copy of the > Disclaimer. >
Re: [rt-users] Custom Scripts to delete Emails by Subject line
On Mon, Jun 29, 2015 at 10:02:39AM +, Lorraine Johnson wrote: > Hello All, > > Is it possible to assign one ticket to more than one user as well as assign > the same ticket to more than one queue? if it's possible how can I achieve > that? > > Thank you > > > Regards > Lorraine > Hi Lorraine, There is a single owner for a ticket and likewise a single queue. For additional "owners", you could add them as an AdminCc on the ticket. But it sounds like what you want could be better represented by creating two child tickets of the original ticket, one in each queue with that queue's appropriate owner. Regards, Ken
