Any advice on this , Thomas or anyone ??
Roy
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-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raed El-Hames
Sent: 31 January 2013 18:05
To: Thomas Sibley; RT Users
Subject: Re: [rt-users] How to customize in local/lib
Need to remember reply all.
Attached is my Tickets_Local.pm, please note my changes are commented by
Added by Daisy
UserQueues is a table that populates once a day --via cron-- with id,Uid and
Qid ; Uid being a user id and Qid is a queue id that a user is directly an
Admin Cc on.
Using factory I created UserQueue.pm and UserQueues.pm , I can attach them for
you, but really there is nothing effecting this in them.
-If you wondering why, we have many queues with many users , and
_UserQueueLimit used to build a list of active tickets that a user is admin Cc
on, doing it this way avoids having to build a join with
Groups/GroupMembers/CachedGroupMembers etc , the page associated with the
search have an average refresh of 2 minutes, for around 50 support users so
needed a quicker more efficient alternative to the typical search join.
Copying an entire .pm is really wrong.
I know , hence my question :)
Appreciate your help, and looking forward to your advice.
Roy
Visit our website today www.daisygroupplc.com
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If you are the intended recipient of this email please ensure that neither the
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