Re: [rt-users] Search order by custom field
Jesse Vincent wrote: Scott, you don't tell us what version of RT you're working with... Gah, I'm sorry... have had a few too many late nights. I'm running 3.8.1. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search order by custom field
On Aug 22, 2008, at 9:16 PM, scott smith wrote: scott smith wrote: I'm having trouble saving a search ordered by custom field. I have to manually change the URL to fix the order, since the GET param is not set FWIW, I saved the html, put it in docroot/Search/Build2.html and modified the selected order by field. I was then able to save the search with the order I need. Scott, you don't tell us what version of RT you're working with... -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search order by custom field
I'm having trouble saving a search ordered by custom field. I have to manually change the URL to fix the order, since the GET param is not set in a form field on the page. After I do that, I get sent to the advanced edit query page. I click Show Results and see the tickets in the correct order. However, when I go back to Edit Search to save it, the order by field is reset to AdminCc.EmailAddress (presumably because it's the first in alphabetical order). Is this not possible? I'm trying to save a search in a dashboard but it needs to be ordered by the custom field. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search order by custom field
scott smith wrote: I'm having trouble saving a search ordered by custom field. I have to manually change the URL to fix the order, since the GET param is not set FWIW, I saved the html, put it in docroot/Search/Build2.html and modified the selected order by field. I was then able to save the search with the order I need. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
