Re: [Touch-packages] [Bug 1512851] Re: No network error when making call

2015-11-04 Thread Ari Börde Kröyer
I am using the BQ aquaris E4.5 running 15.04 r26.
Ari

Den 04. nov. 2015 08:18, skrev Sebastien Bacher:
> Thank you for your bug report, what device and image version are you
> using?
>
> ** Changed in: dialer-app (Ubuntu)
> Importance: Undecided => High
>

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https://bugs.launchpad.net/bugs/1512851

Title:
  No network error when making call

Status in dialer-app package in Ubuntu:
  New

Bug description:
  When the dialer app is not running and I get redirected to it in order
  to make a call, the first time I hit the "call" button I invariably
  get the error message: "no network" even though the phone is connected
  to the GSM network. (My phone has the language set to Norwegian, so I
  am guessing this is the English equivalent to the message I get.)

  Here is what I do in detail: 
  - I choose a number from the contacts list
  - I hit the phone icon next to the number to make a  call, 
  - the dialer app screen opens
  - I hit the "call" button, 
  - message "no network"

  The status bar at the top shows the phone has a GSM connection the
  whole time.

  When I try again a couple of seconds later, the call gets placed
  normally.

  The same thing happens when switching from the messaging app to the
  dialer in order to call the person I have been texting.

  However, if I wait a moment after entering the dialer before pressing
  the "call" button, everything runs normally.

  If the dialer-app is already active in the background when the
  redirection happens, the bug does not occur.

  Some kind of slow start issue? Screen appearing before the app is
  actually ready to take the command?

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[Touch-packages] [Bug 1512851] [NEW] No network error when making call

2015-11-03 Thread Ari Börde Kröyer
Public bug reported:

When the dialer app is not running and I get redirected to it in order
to make a call, the first time I hit the "call" button I invariably get
the error message: "no network" even though the phone is connected to
the GSM network. (My phone has the language set to Norwegian, so I am
guessing this is the English equivalent to the message I get.)

Here is what I do in detail: 
- I choose a number from the contacts list
- I hit the phone icon next to the number to make a  call, 
- the dialer app screen opens
- I hit the "call" button, 
- message "no network"

The status bar at the top shows the phone has a GSM connection the whole
time.

When I try again a couple of seconds later, the call gets placed
normally.

The same thing happens when switching from the messaging app to the
dialer in order to call the person I have been texting.

However, if I wait a moment after entering the dialer before pressing
the "call" button, everything runs normally.

If the dialer-app is already active in the background when the
redirection happens, the bug does not occur.

Some kind of slow start issue? Screen appearing before the app is
actually ready to take the command?

** Affects: dialer-app (Ubuntu)
 Importance: Undecided
 Status: New

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to dialer-app in Ubuntu.
https://bugs.launchpad.net/bugs/1512851

Title:
  No network error when making call

Status in dialer-app package in Ubuntu:
  New

Bug description:
  When the dialer app is not running and I get redirected to it in order
  to make a call, the first time I hit the "call" button I invariably
  get the error message: "no network" even though the phone is connected
  to the GSM network. (My phone has the language set to Norwegian, so I
  am guessing this is the English equivalent to the message I get.)

  Here is what I do in detail: 
  - I choose a number from the contacts list
  - I hit the phone icon next to the number to make a  call, 
  - the dialer app screen opens
  - I hit the "call" button, 
  - message "no network"

  The status bar at the top shows the phone has a GSM connection the
  whole time.

  When I try again a couple of seconds later, the call gets placed
  normally.

  The same thing happens when switching from the messaging app to the
  dialer in order to call the person I have been texting.

  However, if I wait a moment after entering the dialer before pressing
  the "call" button, everything runs normally.

  If the dialer-app is already active in the background when the
  redirection happens, the bug does not occur.

  Some kind of slow start issue? Screen appearing before the app is
  actually ready to take the command?

To manage notifications about this bug go to:
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Re: [Touch-packages] [Bug 1429887] Re: Sometimes need 3 power button presses to turn on screen

2015-10-31 Thread Ari Börde Kröyer
Update:

I have tested this some more now and it seems like the delay from 
pressing the power button until the screen comes on gets longer the 
longer the time lapse since the phone was last booted.

Yesterday, I had the following experience:

  * With the phone on and screen off, I pressed the power button and
waited...
  * After more than 3 full minutes I gave up and pressed once more. The
screen flashed on for a second and switced off.
  * Approximately 7-10s later I pressed the power button again. The
screen did not light up.
  * This time I waited for 4 minutes before giving up and pressing the
button again. The screen flashed on for a second and switced off.
  * Again, I waited a few seconds before pressing the button once more.
The screen remained dark.
  * By now my patience was gone and I only waited 10-15s before pressing
the buttong again, causing the screen to flash on-off like before. I
then immediately pressed one more time and it came on.
  * When trying to unlock the screen there was an awful lagging behavior.
  * I decided to switch the phone completely off.
  * I then restarted the phone. Once it was on, I switched off the
screen, waited a short while and pressed the button to switch it on.
This time it came on right away.

This is not the first time the phone has performed normally right after 
switching it on (after switching completely off).

It is my impression than both the current bug as well as the tendency to 
lag when swiping across the screen and when scrolling, manifest 
themselves more the longer the time lapse since the last time the phone 
was powered on.

I hope this helps to narrow down the cause. Good luck!

Best regards,
Ari


Den 26. okt. 2015 23:38, skrev Michael Terry:
> Thanks Ari, so that confirms that this is a delayed-screen-on bug, not a
> screen-never-comes-on bug.
>
> You mentioned the shutdown dialog appearing.  That's bug 1508563, with a
> fix incoming.
>

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1429887

Title:
  Sometimes need 3 power button presses to turn on screen

Status in Canonical System Image:
  Incomplete
Status in Unity System Compositor:
  New
Status in powerd package in Ubuntu:
  Confirmed
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  [filing here although may be other components]

  Mako running 211 from rtm
   I experienced these symptoms which have been previously mitigated in other 
scenarios.
  Last week while traveling and roaming this happened pretty much 100% of the 
time.
  This occurred in all areas (hotel, MWC, outside, etc)

  Press power button, no response
  Press button again, screen turns on for a few seconds then turns off
  Press button again, either phone resumes or more often the power dialog is 
shown

  When I returned back home the function was normal without reboot or
  other changes.

  The differences in environment:
  Roaming on foreign GSM network
  Lots of Wifi APs not connected

  Attached are some perhaps relevant logs, unfortunately the syslog
  rolled.

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Re: [Touch-packages] [Bug 1429887] Re: Sometimes need 3 power button presses to turn on screen

2015-10-26 Thread Ari Börde Kröyer
Hi Michael,

I just tested, but so far only three times.

1st time: Screen came on after 17s showing the "turn off / restart / 
cancel" dialogue box. This, incidentally, is something I often get when 
switching on the screen.

2nd time: Screen came on normally after 15s.

3rd time: Screen came on after 1s (i.e. right away).

I will check some more and give an update tomorrow around the same time.

Ari

Den 26. okt. 2015 13:35, skrev Michael Terry:
> Thanks, Ari.  I also happened to catch this several times this weekend
> on my phone, which is running rc-proposed (so OTA7+).
>
> Here's an interesting tidbit though: I tried waiting after the first
> power button press.  So rather than thinking "oh, I must not have hit it
> right" and pressing it again (thus causing the screen to flash on and
> then off immediately), I waited.  Sometimes it took a LONG time like
> 30s.  But the screen eventually came on by itself.
>
> So this bug is *not* about the screen not coming on at all after a
> press.  But rather a long delay.
>
> Folks that are experiencing this bug: can you please verify by also
> waiting next time your screen doesn't immediately come on after pressing
> the power button?  Please wait up to a minute to test.
>
> Knowing it's a delay may help narrow this down.  A delay that
> immediately gets short-circuited when the power button is pressed
> again...
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to powerd in Ubuntu.
https://bugs.launchpad.net/bugs/1429887

Title:
  Sometimes need 3 power button presses to turn on screen

Status in Canonical System Image:
  Incomplete
Status in Unity System Compositor:
  New
Status in powerd package in Ubuntu:
  Confirmed
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  [filing here although may be other components]

  Mako running 211 from rtm
   I experienced these symptoms which have been previously mitigated in other 
scenarios.
  Last week while traveling and roaming this happened pretty much 100% of the 
time.
  This occurred in all areas (hotel, MWC, outside, etc)

  Press power button, no response
  Press button again, screen turns on for a few seconds then turns off
  Press button again, either phone resumes or more often the power dialog is 
shown

  When I returned back home the function was normal without reboot or
  other changes.

  The differences in environment:
  Roaming on foreign GSM network
  Lots of Wifi APs not connected

  Attached are some perhaps relevant logs, unfortunately the syslog
  rolled.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1429887/+subscriptions

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Re: [Touch-packages] [Bug 1429887] Re: Sometimes need 3 power button presses to turn on screen

2015-10-24 Thread Ari Börde Kröyer
Sorry for the late reply. I unfortunately overlooked your post.

Yes, I am on OTA-7 and I am getting it constantly, although not every 
single time I want to turn on the screen.

Ari

Den 22. okt. 2015 20:20, skrev Michael Terry:
> I'm beginning to doubt that this is particularly associated with system
> load (there was speculation that this is related to the scenario of wifi
> APs causing NetworkManager and dbus-daemon to go crazy, slowing down the
> system, which is a separate bug).
>
> I've used the following script in /etc/init/load.conf to simulate heavy
> system load:
>
> description "load"
> manual
> script
>   while true; do true; done &
>   while true; do true; done &
>   while true; do true; done &
>   while true; do true; done &
>   while true; do true; done &
>   exec cpulimit -l 1 -c 1 -p `ps ax | grep dbus-daemon | head -n 1 | awk 
> '{print $1;}'`
> end script
>
> And it definitely slows things down.  But I couldn't reproduce this
> specific bug with that running.  I actually haven't seen it at all on my
> test or daily driver devices since OTA7.  I don't know if that means it
> is fixed, harder to reproduce, or I've just been lucky.
>
> Ari, you mention seeing this a lot.  Are you on OTA7?
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to powerd in Ubuntu.
https://bugs.launchpad.net/bugs/1429887

Title:
  Sometimes need 3 power button presses to turn on screen

Status in Canonical System Image:
  Incomplete
Status in Unity System Compositor:
  New
Status in powerd package in Ubuntu:
  Confirmed
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  [filing here although may be other components]

  Mako running 211 from rtm
   I experienced these symptoms which have been previously mitigated in other 
scenarios.
  Last week while traveling and roaming this happened pretty much 100% of the 
time.
  This occurred in all areas (hotel, MWC, outside, etc)

  Press power button, no response
  Press button again, screen turns on for a few seconds then turns off
  Press button again, either phone resumes or more often the power dialog is 
shown

  When I returned back home the function was normal without reboot or
  other changes.

  The differences in environment:
  Roaming on foreign GSM network
  Lots of Wifi APs not connected

  Attached are some perhaps relevant logs, unfortunately the syslog
  rolled.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1429887/+subscriptions

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[Touch-packages] [Bug 1492161] Re: Messaging app sluggish after OTA-6

2015-10-21 Thread Ari Börde Kröyer
The description above quite accurately describes the behavior I am
experiencing on my handset (BQ 4.5), both before and after upgrading to
OTA-7. The only difference I experience is that the time before the
contact names are displayed can be twice what is mentioned on occasions.
(My address book has approximately 1000 entries.)

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https://bugs.launchpad.net/bugs/1492161

Title:
  Messaging app sluggish after OTA-6

Status in messaging-app package in Ubuntu:
  Confirmed

Bug description:
  Since OTA-6 on Bq Aquaris 4.5, the new messaging app is just
  unbearably slow. The app is very unresponsive and everything seems to
  take very long. Opening the app takes about 5 seconds, displaying
  contact names instead of numbers another 5 secs, opening a chat >=5
  secs, sending message after pressing button some 3 seconds etc.
  Sometimes the app sort of pauses while typing, then after a few
  seconds showing the characters that have been entered.

  Unfortunately, the latency in the app is so bad it is almost unusable.

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Re: [Touch-packages] [Bug 1429887] Re: Sometimes need 3 power button presses to turn on screen

2015-10-21 Thread Ari Börde Kröyer
On my handset I get the bug whether there are incoming notifications or 
not. I have reproduced it three times out of four attempts while writing 
a few emails on my laptop just now. No notifications.

Regards,
Ari

Den 21. okt. 2015 20:08, skrev Robie Basak:
> I think this might be related to the phone powering on the screen after
> a notification. That is: I believe the occurrence is higher after the
> phone has woken the screen (and perhaps then timed out), compared to
> when there was no notification since I last used it. This is because it
> seems to affect me more when I'm responding to something (eg.
> notification LED with screen off) versus when I have taken the
> initiative to use my phone.
>
> I also haven't seen this since OTA-7, where other bugs related to screen
> power seem to have been fixed.
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to powerd in Ubuntu.
https://bugs.launchpad.net/bugs/1429887

Title:
  Sometimes need 3 power button presses to turn on screen

Status in Canonical System Image:
  Incomplete
Status in Unity System Compositor:
  New
Status in powerd package in Ubuntu:
  Confirmed
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  [filing here although may be other components]

  Mako running 211 from rtm
   I experienced these symptoms which have been previously mitigated in other 
scenarios.
  Last week while traveling and roaming this happened pretty much 100% of the 
time.
  This occurred in all areas (hotel, MWC, outside, etc)

  Press power button, no response
  Press button again, screen turns on for a few seconds then turns off
  Press button again, either phone resumes or more often the power dialog is 
shown

  When I returned back home the function was normal without reboot or
  other changes.

  The differences in environment:
  Roaming on foreign GSM network
  Lots of Wifi APs not connected

  Attached are some perhaps relevant logs, unfortunately the syslog
  rolled.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1429887/+subscriptions

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[Touch-packages] [Bug 1429887] Re: Sometimes need 3 power button presses to turn on screen

2015-09-25 Thread Ari Börde Kröyer
The last comment here is from July and I have been experiencing this
issue practically every single day since first asking about it on the
Ubuntu Phone mailing list in April, so I thought I'd take the time to
say that it is still an issue, and an extremely annoying one. If there
is anything I can do to help (observe any specific behavior of my phone
- BQ 4.5 - or carry out any specific test) I would be more than happy to
do so. Just let me know! (I updated my phone to r25 on September 2nd. )

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to powerd in Ubuntu.
https://bugs.launchpad.net/bugs/1429887

Title:
  Sometimes need 3 power button presses to turn on screen

Status in Canonical System Image:
  Incomplete
Status in Unity System Compositor:
  New
Status in powerd package in Ubuntu:
  Confirmed
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  [filing here although may be other components]

  Mako running 211 from rtm
   I experienced these symptoms which have been previously mitigated in other 
scenarios.
  Last week while traveling and roaming this happened pretty much 100% of the 
time.
  This occurred in all areas (hotel, MWC, outside, etc)

  Press power button, no response
  Press button again, screen turns on for a few seconds then turns off
  Press button again, either phone resumes or more often the power dialog is 
shown

  When I returned back home the function was normal without reboot or
  other changes.

  The differences in environment:
  Roaming on foreign GSM network
  Lots of Wifi APs not connected

  Attached are some perhaps relevant logs, unfortunately the syslog
  rolled.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1429887/+subscriptions

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[Touch-packages] [Bug 1445133] [NEW] Ubuntu phone: Power button - screen wakeup bug

2015-04-16 Thread Ari Börde Kröyer
Public bug reported:

I have experienced the issue below on my Nexus 4 since October 2014. Now
it has appeared on my Bq Aquaris e4.5 approximately 3 weeks after I got
the phone. I am currently running Ubuntu 14.10 (r20).

Often, but not always, when pushing the power button to make the screen wake
up, nothing happens. After waiting a few seconds, I push the button again
and the screen wakes up for a fraction of a second and then turns off. The
behavior suggests that the second time the button was pushed it was
registered as a switch off screen command. This can repeat itself a few
times. Usually, I have to push the button slightly harder/more decisively
(perhaps a hint longer) in order for the screen to wake up and stay on. The 
screen will eventually come on after pushing the power button an odd number of 
times, never after an even number. Very annoying!

I have tried just waiting for the screen to come on after initially
pushing the power button, but my patience usually wears out after 10-15
seconds. I once waited for half a minute.

** Affects: unity8 (Ubuntu)
 Importance: Undecided
 Status: New

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https://bugs.launchpad.net/bugs/1445133

Title:
  Ubuntu phone: Power button - screen wakeup bug

Status in unity8 package in Ubuntu:
  New

Bug description:
  I have experienced the issue below on my Nexus 4 since October 2014.
  Now it has appeared on my Bq Aquaris e4.5 approximately 3 weeks after
  I got the phone. I am currently running Ubuntu 14.10 (r20).

  Often, but not always, when pushing the power button to make the screen wake
  up, nothing happens. After waiting a few seconds, I push the button again
  and the screen wakes up for a fraction of a second and then turns off. The
  behavior suggests that the second time the button was pushed it was
  registered as a switch off screen command. This can repeat itself a few
  times. Usually, I have to push the button slightly harder/more decisively
  (perhaps a hint longer) in order for the screen to wake up and stay on. The 
screen will eventually come on after pushing the power button an odd number of 
times, never after an even number. Very annoying!

  I have tried just waiting for the screen to come on after initially
  pushing the power button, but my patience usually wears out after
  10-15 seconds. I once waited for half a minute.

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1440535] [NEW] Hashtag '#' missing on dialer keyboard

2015-04-05 Thread Ari Börde Kröyer
Public bug reported:

I am unable to access the hashtag '#' character on the dialer app
keyboard. I am now running the latest stable release (r20) on the
Aquaris e4.5, but I have had the same problem since October '14, running
previous releases on my Nexus 4.

The hashtag is frequently required as an end of field delimiter when
entering numbers in response to automatic phone answering services in my
country of residence (Norway). Not being able to access this character
makes it impossible to enter the correct response to such services (i.e.
some mobile bank services, ticket ordering services and many others). As
a result I have had to leave merchandise at the counter when my account
balance was too low, because I was unable to transfer funds on the spot
using my cell phone.

I hope this can be fixed very soon. Thank you!

Ari

** Affects: dialer-app (Ubuntu)
 Importance: Undecided
 Status: New

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Title:
  Hashtag '#' missing on dialer keyboard

Status in dialer-app package in Ubuntu:
  New

Bug description:
  I am unable to access the hashtag '#' character on the dialer app
  keyboard. I am now running the latest stable release (r20) on the
  Aquaris e4.5, but I have had the same problem since October '14,
  running previous releases on my Nexus 4.

  The hashtag is frequently required as an end of field delimiter when
  entering numbers in response to automatic phone answering services in
  my country of residence (Norway). Not being able to access this
  character makes it impossible to enter the correct response to such
  services (i.e. some mobile bank services, ticket ordering services and
  many others). As a result I have had to leave merchandise at the
  counter when my account balance was too low, because I was unable to
  transfer funds on the spot using my cell phone.

  I hope this can be fixed very soon. Thank you!

  Ari

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