Hi,
Kindly note that the "IP exclusions" at account level are not yet supported in
the Google Ads API. I will raise a request to add this feature to be available
in the Google Ads API. We cannot provide a scheduled timeline for the
availability of this feature in the Google Ads API. I would
Hi,
Thank you for reaching out to the Google Ads API support team.
I could see that you are encountering the 'insufficient_scope' error.
Could you please provide confirmation on the below questions:
Are you encountering the scope error only with the generateKeywordIdeas or any
other requests
Hi Jake,
Thank you for reaching out to the Google Ads API support team.
Upon checking, I could see that you are looking for guidance to retrieve the
DMA regions data from the Google Ads API. Kindly note that the DMA data is
owned by Nielsen and the only way to retrieve data from DMA regions is
Hi,
Thank you for reaching out to the Google Ads API support team.
In order to assist you further could you provide us the uncropped UI screenshot
of the business name which you want to update in asset_group?
This message is in relation to case "ref:!00D1U01174p.!5004Q02s0L9k:ref"
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject “Fetch adgroups/campaigns sorted by last updated” and we have already
responded there for this issue. To avoid multiple threads on the same
Hi,
Thank you for reaching out to the Google Ads API support team.
Could you confirm whether the updated time you are looking for the campaign or
ad group resource was modified? If yes, then I would recommend checking out the
change_event report as it will provide details of the changes made
Hi,
In order to debug the issue regarding an "INVALID_CONVERSION_ACTION_TYPE"
error, provide us with the complete API logs (request and response with
request-id and request header) generated at your end.
Also, regarding the equivalent to UPLOAD_CLICKS in the UI, kindly note that the
concerns
Hi,
It's an intended behavior of the API. As informed earlier, kindly note that
retrieving Demand Gen product feed campaigns is not supported in the Google Ads
API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02s0Hac:ref"
(ADR-00228949)
Thanks,
Google Ads API Team
--
--
Hi James,
Thank you for reaching out to the Google Ads API support team.
I would like to inform you that CustomerUserAccessInvitation does not offer a
way to set access expiry during invitation creation as per the documentation of
the Google Ads API.
Kindly note that, I will raise a request
Hi,
Thank you for reaching out to the Google Ads API support team.
Please find below responses for your queries:
1) We are creating campaigns through the API using the python Library, our
campaigns are being created successfully with the correct region, however, they
are not showing the reach
Hi John,
Thank you for reaching out to the Google Ads API support team.
Kindly note the access requests are handled by the Google Ads API Compliance
team. So, we are transferring this case to the Ads API Compliance team.
@Compliance team, please confirm if you are able to assist in the below
Hi,
Thank you for providing the additional information.
Kindly note that the provided case ID "(ADR-00228811)" is not a valid one.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has applied for the access with the below details.
Hi,
In order to assist you with the required metrics, could you provide us the
uncropped UI screenshot of the fields/metrics that you want to retrieve through
Google Ads API? Also, I would recommend you to check this documentation on
campaign to know more about the Fields/Segments/Metrics that
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you're encountering a "Partial
failure error". I would recommend you refer to the partial failure
documentation for more information.
However, If you are still facing the same issue,
Hi,
Thank you for providing the additional information.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has applied for the access with the below details.
Google Ads Manager Account (MCC) ID: 535-988-1650
Case ID : User says that they
Hi,
Thank you for reaching out to the Google Ads API support team.
I would recommend that you update the customer manager link with status
INACTIVE by using method MutateCustomerManagerLink. This should unlink your
Test Manager account with Test Customer account.
Hope this helps.
This message
Hello -
Just letting you know that I've issued this as a bug and not a feature request,
as the expectation is that all resources should be mutable via a
MutateOperation. If the change were to be made in the API, I'm not sure how
long it would take, but it would have to be part of an upcoming
Hi,
Thank you for contacting the Google Ads API support team.
Kindly note that, it is not yet supported in the Google Ads API to estimate
Performance Max campaigns without an ad group or keyword as it is supported in
Google Ads UI. However, I have raised a request for this feature to be
Hi James,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access and have not received any update. Since the
access requests are handled by the Google Ads API Compliance team, we are
Hi,
Thank you for reaching out to the Google Ads API support team.
Kindly note that the metrics.average_cost field gives the average amount you
pay per interaction. This amount is the total cost of your ads divided by the
total number of interactions. In order to debug your issue further,
Hi, Ignore my previous response.
In order to assist you further, provide more information on the "manage
conversion actions for Smart Campaigns" you're referring to. I suggest you go
through the Smart Campaigns documentation to know more about the smart campaign.
You mentioned that you queried
Hi,
In order to assist you further, provide more information on the "manage
conversion actions for Smart Campaigns" you're referring to. I suggest you go
through the Smart Campaigns documentation to know more about the smart campaign.
You mentioned that you queried for campaign_conversion_goal
Hi,
Hope you are doing well.
I could see that the campaign: 20717377421 has status 'Removed', this is the
reason you are facing an error. Please note that it is not possible to perform
any mutate operation on the removed campaigns. Hope this helps.
This message is in relation to case
Hi,
Thank you for reaching out to the Google Ads API support team.
If you mention multiple client account Id's (CID) in an API request, then also
the API returns results for only 1 CID. To retrieve campaigns data for an
account, you need to issue separate requests against each client account
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I see that you have already raised this concern
on another thread with the subject “Basic API Access application not working
properly” and we have already responded there for this issue. To avoid
Hi,
Thank you for contacting the Google Ads API support team.
I understand that you are facing some issues while making an API call. To make
an API call to a Google Ads customer, you need access to that customer either
directly or through a linked manager account. You also need the proper
Hi,
Thank you for reaching out to the Google Ads API support team.
Please do note that our team does not have any visibility or access to your
previous conversations.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you are getting the
'OPERATION_NOT_PERMITTED_FOR_CONTEXT' error when trying to create a commission
campaign via the API. This error indicates that you tried to perform an action
Hi,
Thank you for reaching out to the Google Ads API support team.
To assist you better, please elaborate on what exactly you are looking for from
the API so that we can provide an accurate response.
This message is in relation to case "ref:!00D1U01174p.!5004Q02s0CFd:ref"
(ADR-00228512)
Hi,
I would recommend you to follow prerequisites on enhanced conversions setup. In
order to retrieve information about your conversion tracking setup. You can
check your account's conversion tracking setup and confirm conversion tracking
is enabled by querying the Customer resource for the
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject "Help regarding Google Ads API Basic Access" and we have already
responded there for this issue. To avoid multiple threads on the same issue,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted a request
for the basic access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the Google
Hi,
Thank you for reaching out to the Google Ads API support team.
Kindly note that retrieving the notes is not yet supported in the Google Ads
API. I will raise a request to add this feature to be available in the Google
Ads API. We cannot provide a scheduled timeline for the availability of
Hi,
Could you please provide the following information to us? So that we can check
from our end and assist you accordingly.
Please provide the request body that you passed as a parameter while creating
the campaign, as in the provided logs you have removed the campaign budget
resource name.
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token.
Since the access requests are handled by the Google Ads API Compliance team, we
are
Hi,
Thank you for reaching out to the Google Ads API support team.
In order to investigate the issue further, kindly provide us with the uncropped
UI screenshot of the Google Ads account and complete API logs (request and
response with request-id and request header) generated at your end.
If
Hi,
I understand that you have submitted an application for the basic access of
Google Ads API developer token and have not received any update.
Since the access requests are handled by the Google Ads API Compliance team, we
are transferring the case to the Ads API Compliance team. Can you
Hi,
Upon checking the provided logs, I would like to inform you that the logs that
you have provided are incomplete and do not contain the request header and
customer ID in them. So, In order to debug your issue further, kindly provide
us with the complete API logs (request and response with
Hello,
Thank you. I've passed this information along so that someone who knows about
this feature specifically can take a look. I will keep an eye on their progress
and let you know as soon as I have any new information to share.
This message is in relation to case
Hello,
There API doesn't support streaming uploads for conversions. You need to make
separate discrete requests, each of which have a batch of 2000 or fewer
conversions.
The API generally doesn't support streaming uploads for any feature. You can
stream search results, however. Here's an
Hello,
Thank you for this context. I think I finally understand what's going on here.
You provided a few URLs previously that were failing. Can you provide me with
the corresponding customer ID for each of those URLs (since you said that they
were from a variety) so that I can pass the
Hi,
Thank you for contacting the Google Ads API support team.
Kindly note that, Google Ads API cannot make any changes unless it is being
triggered by some Google Ads API implementation codes that send calls/requests
to API to make these changes. I would recommend you to check this help center
Hi,
I would like to inform you that the UI screenshot which you have provided is
cropped and does not contain the customer ID in it. So, kindly provide us with
the uncropped UI screenshot including the customer ID to assist you further.
This message is in relation to case
Hi,
I would like to inform you that our team is currently working on this issue.
One of our teammates will get back to you once we have an update on this.
Meanwhile your patience is appreciated.
This message is in relation to case "ref:!00D1U01174p.!5004Q02s01pz:ref"
(ADR-00227711)
Thanks,
Hi Danil,
This thread is 4 years old. Could you please open a new thread with the
relevant logs?
Regards
Anash
ref:!00D1U01174p.!5004Q01zqc57:ref
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
Hello,
Are you using the Google Ads API for this? My team is only able to provide
support for the Google Ads API specifically (generally troubleshooting errors
with specific requests/responses to the API).
If your query is about a Google Ads feature in general, not specific to the
API, you
Hi,
Thank you for reaching out to the Google Ads API support team.
Upon checking the provided partial logs, I found that you are trying to create
a Demand Gen Campaign via the Google Ads API, but you are getting a
CANNOT_ATTACH_BIDDING_STRATEGY_TO_CAMPAIGN error. This error is a type of
Hello,
This case has been escalated to me.
Can you provide a specific example request/response where you get this error,
or at least a request ID for a request where you got this error, so I can take
a look at our logs and try to see if I can find any more details about what
caused the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have not
received any update.
Since the access requests are handled by the Google Ads
Hi,
Thank you for getting back to us.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have not
received any update.
Since the access requests are handled by the Google Ads API Compliance team, we
are
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic
access and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access and are waiting for the response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject "Application for a Google Ads API developer without reply" and we have
already responded there for this issue. To avoid multiple threads on the
Hi,
Thank you for getting back to us.
I see that you have already raised this concern on another thread with the
subject “Google Ads Basic API Access” and we have already responded there for
this issue. To avoid multiple threads on the same issue, please take a look at
that thread and
Hi Ankur,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access and haven’t received any response. Since the access requests are handled
by the Google Ads API Compliance team, we are transferring the
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are getting 'INTERNAL_ERROR'
while adjusting conversions. Kindly note that the INTERNAL_ERROR occurs when
something unexpected happens while processing the request. The common
Hi,
Thank you for reaching out to the Google Ads API support team.
Please refer to this example GAQL query on how to retrieve Locations using the
Google Ads API. You may use the geographic_view report. Geographic View
includes all metrics aggregated at the country level, one row per country.
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are encountering a
"RESOURCE_NOT_FOUND" error. These errors are one of the most common mutate
errors. The common cause is when the request attempts to mutate or otherwise
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your query, I understand that you want to fetch the manager
client information and customer client information separately via the API.
Kindly note that the customer_client is a link between the given customer
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are facing a rate limit
warning while using Google Ads API. I would recommend you refer to this Rate
Limits guide for more information related to your concern.
In order to
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are unable to access the
API center in your Google Ads account.
Kindly note that the API Center option appears only for Google Ads manager
accounts. Also, note that only the
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you would like to know the
expiration time for a refresh token in production. I would like to inform you
that the refresh token expires every 7 days when your Google project's
publishing
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API
developer token access for which you haven't received any response.
Since the access requests are handled by the Google Ads API Compliance team, we
are
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you're facing a
USER_PERMISSION_DENIED error. This means the user doesn't have permission to
access the customer. According to the documentation, if you're accessing the
customer
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you would like to get the
impression, click, cost, and conversion report for a Turkish country. Please
refer to this example GAQL query on how to retrieve Locations using the Google
Hi,
Thank you for reaching out to the Google Ads API support team.
Please ignore my previous response. After reviewing your concern, I understand
that you've applied for basic API access and would like to know how long it
takes to get access to the API.
Since the access requests are handled
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you've applied for basic API
access and would like to know how long it takes to get access to the API.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you are getting an
“INVALID_ARGUMENT” error when changing the campaign criterion to the user_list.
Kindly note that, as per the steps mentioned in the Create App Campaign
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have not
received any update.
Since the access requests are handled by the Google Ads
Hi,
Thank you for reaching out to the Google Ads API support team.
I understand that you are getting the 'DEVELOPER_TOKEN_PROHIBITED' error when
trying to access the listAccessibleCustomers. Please note that each Google API
Console project can be associated with the developer token from only
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you would like to fetch the
pending invitations to link a Google Ads customer ID to a Merchant Center
account.
You can use the below query to retrieve a list of all pending
Hi,
Thank you for getting back to us.
I would suggest you refer to the help center article Manage access to your
Google Ads account to provide the user with 'read-only' access permission
level. With the 'read-only' access you can restrict the other user from
creating, deleting, and editing
Hi,
Thank you for getting back to us.
Please note that I cannot provide you a status or scheduled timeline for the
availability of this feature in the API. I would recommend you to please follow
our Release Notes and Blog post for future updates.
This message is in relation to case
Hi Kendy,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access and haven’t received any response. Since the access requests are handled
by the Google Ads API Compliance team, we are transferring the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic
access and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you've applied for Google API
Basic Access and haven't received a response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the
Hi,
Thank you for getting back to us.
I will check with our team regarding your issue and one of my team members will
reach out to you once we have an update on this. Meanwhile, your patience is
highly appreciated.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rzixv:ref"
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you want to pass the call duration
field to calculate the calls that are 60+ seconds to determine a conversion via
the Google Ads API. I would suggest you refer to the field
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that your concern is regarding the Google
Ads Scripts.
Please note that our team can only assist with the technical queries or
concerns related to the Google Ads API.
As this issue is
Hi,
Thank you for getting back to us.
To make a call to the Google Ads API, you need to use the specific scope
'https://www.googleapis.com/auth/adwords'. Kindly refer to the "Scope " guide
for more details. You may check the document on how Make an API call. Also, you
can restrict the other
Hi,
Thank you for getting back to us.
As the access requests are managed by the Google Ads API Compliance team, I'm
looping them back to this thread for further assistance.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary: The user has applied
Hi,
Thank you for reaching out to the Google Ads API support team.
Kindly note that you can update campaigns using a field mask. The field mask
lists all the fields you intend to change with the update, and any specified
fields that are not in the field mask will be ignored, even if sent to
Hi,
Thank you for getting back to us.
That's great to hear that your issue has been resolved. Do reach out to the
Google Ads API support team for any queries related to the API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rzViA:ref"
Thanks,
Google Ads API Team
--
--
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are encountering the
"USER_PERMISSION_DENIED" error. Which means a user doesn't have permission to
access a customer, and you’re accessing a client customer using
Hi,
Thank you for getting back to us.
Yes, you're right. According to this documentation if you have the gclid for a
conversion, we recommend sending it in addition to the user_identifiers for
improved performance.
If you have any further queries/concerns you can get back to us.
This
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic
access and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for getting back to us.
By reviewing your concern, I understand that you are not getting any error when
you are uploading the already existing click conversion with the same gclid and
conversion_date_time. Could you please provide us with the below information so
that we can
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic
access and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for providing the additional information.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has applied for the basic access with the below details.
Google Ads Manager Account (MCC) ID: 424-788-5393
Case ID: User says that
Hi,
Thank you for providing required information.
I have replicated the issue from my end and could see same behavior from the
API. Hence, I have raised your concern with the rest of our team and one of my
teammates will reach out to you once we have an update.
This message is in relation to
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand you are getting the unauthorized
client error when listing the accessible customers via the Google Ads API.
Kindly note that this error usually occurs when there's an issue with your
Hi,
Thank you for providing the additional information.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has applied for the basic access with the below details.
Google Ads Manager Account (MCC) ID: 566-258-3491
Case ID: User says
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic
access and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that your concern is regarding the Google
Ads API developer token.
To apply for a standard access level developer token, I would recommend you to
fill out the standard access application
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you need assistance regarding
advertiser identity verification.
To provide a safe and trustworthy ad ecosystem for users, and to comply with
emerging regulations, Google now
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject 'Error adding campaign criteria', and we have already responded there
for this issue. To avoid multiple threads on the same issue, please take a
Hi,
Thank you for getting back to us and providing the feedback.
I will share the feedback with the rest of our team. If you have any more
queries related to Google Ads API, please feel free to get back to us.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rzavI:ref"
Thanks,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you applied for Basic access,
but you haven’t received any response.
Since the access requests are handled by the Google Ads API Compliance team, we
are transferring the case to
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that your concern is regarding the Google
Ads Scripts. Please note that our team can only assist with the technical
queries or concerns related to the Google Ads API.
As this issue is
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have not
received any update.
I would like to inform you that the case Id will be
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