Date Calculation issue

2014-09-01 Thread Karthick S
Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( "day", ( - DATENUM( "day",

Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Abhishek Anand
Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Tauf Chowdhury
Did you assign any visibility groups? Make sure your users have a company restriction if they do not have Unrestricted Access Sent from my iPhone > On Sep 1, 2014, at 8:10 AM, Abhishek Anand wrote: > > Hi Team, > > > We have created the KA in Knowledge mgmt. app. and even after changing the

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Tauf Chowdhury
Also, .. Can the admin see it in the KM console view? Sent from my iPhone > On Sep 1, 2014, at 8:10 AM, Abhishek Anand wrote: > > Hi Team, > > > We have created the KA in Knowledge mgmt. app. and even after changing the > status to Published. > Not able to search them in the list. > Also oth

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Abhi$hek
yes On Mon, Sep 1, 2014 at 6:02 PM, Tauf Chowdhury wrote: > Also, .. Can the admin see it in the KM console view? > > Sent from my iPhone > > > On Sep 1, 2014, at 8:10 AM, Abhishek Anand > wrote: > > > > Hi Team, > > > > > > We have created the KA in Knowledge mgmt. app. and even after changin

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Tauf Chowdhury
Then it's probably the visibility groups within the article or your FTS indexer is stopped or errored out before indexing the article for searching Sent from my iPhone > On Sep 1, 2014, at 9:14 AM, Abhi$hek wrote: > > ** > yes > > >> On Mon, Sep 1, 2014 at 6:02 PM, Tauf Chowdhury wrote: >>

ARInside 3.1.1 released

2014-09-01 Thread Luthgers, John
Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has update

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Abhi$hek
Visibility group is set fine and also FTS indexer is working fine. But still the problem exists. On Mon, Sep 1, 2014 at 6:53 PM, Tauf Chowdhury wrote: > ** > Then it's probably the visibility groups within the article or your FTS > indexer is stopped or errored out before indexing the article f

Web Service - complex structure

2014-09-01 Thread nramirez
Web service with complex object I need to create a webservice to insert new records in HPD:IncidentInterfase_Create form and also details about alarms in a custom form GC_ASTRO_Alarma. I’ve reviewed the information about this and found a way to get this. However, third party is expecting a WDSL str

Re: Date Calculation issue

2014-09-01 Thread Misi Mladoniczky
Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD("month", 1, DATEADD("day", 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD("day",

Re: ARInside 3.1.1 released

2014-09-01 Thread Misi Mladoniczky
Hi, I have not tried it yet, but thank you for keeping up the good work and keeping ARInside up to date after Stefan Nerlich moved on to other projects! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/

Re: Date Calculation issue

2014-09-01 Thread Karthick S
Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky wrote: > Hi, > > Could you please describe what you want to accomplish? > > I

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Mayuresh Wagh
check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server & not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand wrote: > Hi Team, > > > We have created the KA in Knowledge m

Re: Date Calculation issue

2014-09-01 Thread Misi Mladoniczky
Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD("day", 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD("month", 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se > Hi Misi, > > Your calculation wor

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Abhi$hek
FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-01 Thread Abhi$hek
Also one query is that KA's are searchable only when published or else.. please respond asap...? On Tue, Sep 2, 2014 at 11:26 AM, Abhi$hek wrote: > FTS is working fine as required for the old articles but not working for > the newly created articles. > And also one thing noticed that the ar