: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
**
Bingo!! Ran into this one last week. The user account must have a default
group setup or the templates will be a no-show!
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
** Does your user have a default group set up?
From:
Shane Buchholz
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re: ITSM 7 Incident Templates
Sent by:
"Action Request System discussion list(AR
l...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Wednesday, September 02, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
** Does your user have a default group set up?
From:
Shane Buchholz
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Does your user have a default group set up?
From:
Shane Buchholz
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re: ITSM 7 Incident Templates
Sent by:
"Action Request System discussion list(ARSList)"
**
I am creating templates from the App Admin Console. My test
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 02, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
**
Also remember when modifying incident templates, go in through the APP ADMIN
CONSOLE > Custom Config. For
On Behalf Of Shane Buchholz
Sent: Wednesday, September 02, 2009 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
**
I set this option in the initial setup, but still have no visibility.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
|
|>
| Subject: |
|>
>-----
10:51 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Incident Templates
**
I am running in to a problem that I am hoping someone might have a solution
for. I am trying to create templates for Incident Management, but none of them
are visible after creation. There are no issues during the creation
AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Incident Templates
**
I am running in to a problem that I am hoping someone might have a
solution for. I am trying to create templates for Incident Management,
but none of them are visible after creation. There are no issues during
the creation
You have to set the owner and user of the templates appropriately. It doesn't
happen by default, unfortunately.
Rick
-Original Message-
From: Shane Buchholz
Date: Wed, 2 Sep 2009 10:50:37
To:
Subject: ITSM 7 Incident Templates
I am running in to a problem t
I am running in to a problem that I am hoping someone might have a solution
for. I am trying to create templates for Incident Management, but none of them
are visible after creation. There are no issues during the creation process
itself, but I have tried with multiple users, and nobody has vi
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