We recently installed a hotfix on the midtier to resolve a number of
issues. In the process though, it seems to have created havoc with some of
our reporting.
Specifics first!
ARS 9.0.01/ITSM 9.0.01
Mid tier hotfix 9.0.01 201512181241
Windows 2008 r2 servers (3 app servers and 3 mid tier)
Apache
Oh, and this behavior happens regardless of the report type...could be Web
or AR System (we don't use the Crystal reports).
On Wed, Feb 17, 2016 at 12:12 PM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:
> We recently installed a hotfix on the midtier to resolve a number of
> issues.
LOLWarren, I'm sorry...but this obviously has something to do with the
Mid-Tier trying to 'escape' a group name starting with U thinking that it's
a unicode 'code' (http://unicode-table.com/en/)...no clue why that's
happening of course, but BMC will be the only ones able to fix this
particular
Yep... My thoughts also. I just got off the phone with BMC and they do
have 1 other customer on an 8.x mid tier experiencing a similar issue
(Company name this time is the trigger...also starts with "U".).
On Wed, Feb 17, 2016 at 12:27 PM, LJ LongWing wrote:
> **
> LOLWarren, I'm sorry...
@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 18 February 2016 00:05
To: arslist@ARSLIST.ORG
Subject: Re: Weird behavior with new 9.x Hotfix
**
Yep... My thoughts also. I just got off the phone with BMC and they do have 1
other customer on an 8.x mid tier experiencing a similar issue (Company
c report.
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* 18 February 2016 00:05
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Weird behavior with new 9.x Hotfix
>
>
>
> **
>
> Yep
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