Re: teaching users how to submit good bug reports

2010-07-25 Thread Bastian Venthur
Hi Julien, Am 25.07.2010 01:00, schrieb Julien Cristau: > On Sat, Jul 24, 2010 at 23:50:36 +0100, Ben Hutchings wrote: > >> On Sat, 2010-07-24 at 15:06 -0400, Holger Levsen wrote: >> [...] >>> and b.) IMHO reportbug-ng should be installed by the default >>> desktop task. >> >> Yes, if it support

Re: teaching users how to submit good bug reports

2010-07-25 Thread Neil Williams
On Sun, 25 Jul 2010 11:11:46 -0700 Steve Langasek wrote: > On Sun, Jul 25, 2010 at 11:03:08AM -0700, Russ Allbery wrote: > > Don Armstrong writes: > > > On Sun, 25 Jul 2010, Marc Haber wrote: > > > >> You assume that users know that we're willing to take bug > > >> reports. > > > > If you can

Re: teaching users how to submit good bug reports

2010-07-25 Thread Serafeim Zanikolas
On Sun, Jul 25, 2010 at 05:06:14AM -0700, Don Armstrong wrote: > On Sun, 25 Jul 2010, Marc Haber wrote: > > You assume that users know that we're willing to take bug reports. > > If you can come up with a good way to inform users of that without > annoying users who already know that, by all means

Re: teaching users how to submit good bug reports

2010-07-25 Thread Steve Langasek
On Sun, Jul 25, 2010 at 11:03:08AM -0700, Russ Allbery wrote: > Don Armstrong writes: > > On Sun, 25 Jul 2010, Marc Haber wrote: > >> You assume that users know that we're willing to take bug reports. > > If you can come up with a good way to inform users of that without > > annoying users who a

Re: teaching users how to submit good bug reports

2010-07-25 Thread Russ Allbery
Don Armstrong writes: > On Sun, 25 Jul 2010, Marc Haber wrote: >> You assume that users know that we're willing to take bug reports. > If you can come up with a good way to inform users of that without > annoying users who already know that, by all means do so. Otherwise, > while I grant your po

RE : Re: teaching users how to submit good bug reports

2010-07-25 Thread Bastien ROUCARIES
Using libproxy could help here. (Sorry for top post android) Bastien Le 25 juil. 2010 14:11, "Don Armstrong" a écrit : On Sun, 25 Jul 2010, Marc Haber wrote: > From where does reportbug obtain that information? How does it cope > with corporate installations... Let's not make perfect the enem

Re: teaching users how to submit good bug reports

2010-07-25 Thread Don Armstrong
clone 590214 -1 reassign -1 debbugs retitle -1 create a web-based submission for use with reportbug and possibly everything severity -1 wishlist block -1 by 590214 thanks On Sun, 25 Jul 2010, Stefano Zacchiroli wrote: > That's why I've reported #590214. Would you like a similar > (actually, block

Re: teaching users how to submit good bug reports

2010-07-25 Thread Marc Haber
On Sun, 25 Jul 2010 13:19:15 +0200, "Hans-J. Ullrich" wrote: >Well, although I for myself like reportbug, IMO for new and unexperienced >users it is too difficult. I am helping often unexperienced users with debian, >and get a lot of feedback. As a better way for those users I think, the kind >

Re: teaching users how to submit good bug reports

2010-07-25 Thread Marc Haber
On Sun, 25 Jul 2010 05:06:14 -0700, Don Armstrong wrote: >Otherwise, >while I grant your point, I don't see what I can or should do about >it. If I had a better idea, I would have written it down in the first article. Greetings Marc -- -- !! No courtesy copie

Re: teaching users how to submit good bug reports

2010-07-25 Thread Sandro Tosi
Hi, On Sun, Jul 25, 2010 at 14:20, Stefano Zacchiroli wrote: > On Sun, Jul 25, 2010 at 05:10:37AM -0700, Don Armstrong wrote: >> On Sun, 25 Jul 2010, Marc Haber wrote: >> > From where does reportbug obtain that information? How does it cope >> > with corporate installations where the only means o

Re: teaching users how to submit good bug reports

2010-07-25 Thread Stefano Zacchiroli
On Sun, Jul 25, 2010 at 05:10:37AM -0700, Don Armstrong wrote: > On Sun, 25 Jul 2010, Marc Haber wrote: > > From where does reportbug obtain that information? How does it cope > > with corporate installations where the only means of submitting mail > > from a regular workstation is Notes or MAPI? >

Re: teaching users how to submit good bug reports

2010-07-25 Thread Don Armstrong
On Sun, 25 Jul 2010, Marc Haber wrote: > From where does reportbug obtain that information? How does it cope > with corporate installations where the only means of submitting mail > from a regular workstation is Notes or MAPI? Let's not make perfect the enemy of the good; there are all kinds of se

Re: teaching users how to submit good bug reports

2010-07-25 Thread Don Armstrong
On Sun, 25 Jul 2010, Marc Haber wrote: > On Thu, 22 Jul 2010 10:29:20 -0700, Don Armstrong wrote: > >What would probably be useful is if people like your friend who > >didn't know about reportbug first were asked what steps they'd take > >(or actually did take) to try to report bugs in the first p

Re: teaching users how to submit good bug reports

2010-07-25 Thread Hans-J. Ullrich
Hi all! Well, although I for myself like reportbug, IMO for new and unexperienced users it is too difficult. I am helping often unexperienced users with debian, and get a lot of feedback. As a better way for those users I think, the kind of webinterface, which is kde using is the better and fr

Re: teaching users how to submit good bug reports

2010-07-25 Thread Marc Haber
On Sat, 24 Jul 2010 18:03:04 -0500, Ron Johnson wrote: >On 07/24/2010 02:06 PM, Holger Levsen wrote: >> And then there is the (nowadays perceived) problem that reportbug needs a >> working MTA setup or at least outgoing traffic on port 25/587. Both ports are >> blocked on almost all my machines, s

Re: teaching users how to submit good bug reports

2010-07-25 Thread Marc Haber
On Fri, 23 Jul 2010 10:26:47 +1000, Brian May wrote: >(curiously port 587 is blocked on some networks at work - might see if >I can get that changed) A lot of companies don't want their employees to send out mail without going through their corporate mail servers for policy reasons. Some of these

Re: teaching users how to submit good bug reports

2010-07-25 Thread Marc Haber
On Thu, 22 Jul 2010 16:55:03 -0700, Don Armstrong wrote: >All reportbug requires is that you can connect to bugs.debian.org:587. >You don't need anything else to be working at all. For a lot of bigger installation, even this is expected too much. You'll get that connection via a SoHo NAT router,

Re: teaching users how to submit good bug reports

2010-07-25 Thread Marc Haber
On Thu, 22 Jul 2010 10:29:20 -0700, Don Armstrong wrote: >Perhaps not, but it's literally the very first thing listed on > >http://www.debian.org/Bugs/Reporting > >which is linked from http://www.debian.org and the first result for >reporting bugs in debian, and the second for debian bug. > >What

Re: teaching users how to submit good bug reports

2010-07-25 Thread Neil Williams
On Sun, 25 Jul 2010 10:59:34 +0200 Sandro Tosi wrote: > > SMTP send failure: (550, 'No valid sender found in the From:, > > Sender: and Reply-to: headers'). Do you want to retry (or else save > > the report and exit)?? > > it seems highly unlikely, given the GTK+ UI it's just a graphical > layer

Re: teaching users how to submit good bug reports

2010-07-25 Thread Sandro Tosi
Hi all, On Sun, Jul 25, 2010 at 10:53, Neil Williams wrote: > On Sun, 25 Jul 2010 01:30:06 +0100 > Ben Hutchings wrote: > >> reportbug does have a GUI (Gtk-based) and a desktop file, but the GUI >> requires python-gtk2 and python-vte which the reportbug package only >> suggests.  Maybe the GUI c

Re: teaching users how to submit good bug reports

2010-07-25 Thread Neil Williams
On Sun, 25 Jul 2010 01:30:06 +0100 Ben Hutchings wrote: > reportbug does have a GUI (Gtk-based) and a desktop file, but the GUI > requires python-gtk2 and python-vte which the reportbug package only > suggests. Maybe the GUI code and desktop file should be moved to a new > package, reportbug-gtk

Re: teaching users how to submit good bug reports

2010-07-24 Thread Ben Hutchings
Julien Cristau wrote: > On Sat, Jul 24, 2010 at 23:50:36 +0100, Ben Hutchings wrote: > > > On Sat, 2010-07-24 at 15:06 -0400, Holger Levsen wrote: > > [...] > > > and b.) IMHO reportbug-ng should be installed by the default > > > desktop task. > > > > Yes, if it supports bug scripts properly now

Re: teaching users how to submit good bug reports

2010-07-24 Thread Ron Johnson
On 07/24/2010 02:06 PM, Holger Levsen wrote: [snip] And then there is the (nowadays perceived) problem that reportbug needs a working MTA setup or at least outgoing traffic on port 25/587. Both ports are blocked on almost all my machines, so I still have not much bothered with reportbug. (I'd us

Re: teaching users how to submit good bug reports

2010-07-24 Thread Julien Cristau
On Sat, Jul 24, 2010 at 23:50:36 +0100, Ben Hutchings wrote: > On Sat, 2010-07-24 at 15:06 -0400, Holger Levsen wrote: > [...] > > and b.) IMHO reportbug-ng should be installed by the default > > desktop task. > > Yes, if it supports bug scripts properly now. > It doesn't. I'm still tempted to

Re: teaching users how to submit good bug reports

2010-07-24 Thread Ben Hutchings
On Sat, 2010-07-24 at 15:06 -0400, Holger Levsen wrote: [...] > And then there is the (nowadays perceived) problem that reportbug needs a > working MTA setup or at least outgoing traffic on port 25/587. Both ports are > blocked on almost all my machines, so I still have not much bothered with >

Re: teaching users how to submit good bug reports

2010-07-24 Thread Holger Levsen
Hi, On Donnerstag, 22. Juli 2010, Don Armstrong wrote: > On Thu, 22 Jul 2010, Stefano Zacchiroli wrote: > > So, point 2: are we *advertising* reportbug enough to our users? > > Perhaps not, but it's literally the very first thing listed on > > http://www.debian.org/Bugs/Reporting > > which is link

Re: teaching users how to submit good bug reports

2010-07-23 Thread Julien Viard de Galbert
On Fri, Jul 23, 2010 at 09:23:12AM +0300, Andrei Popescu wrote: > On Vi, 23 iul 10, 02:51:36, brian m. carlson wrote: > > On Fri, Jul 23, 2010 at 10:26:47AM +1000, Brian May wrote: > > > On 23 July 2010 10:03, brian m. carlson > > > wrote: > > > > You can use "smtphost reportbug.debian.org" in th

Re: teaching users how to submit good bug reports

2010-07-23 Thread Bastien ROUCARIES
On Fri, Jul 23, 2010 at 1:55 AM, Don Armstrong wrote: > On Fri, 23 Jul 2010, Brian May wrote: >> On 23 July 2010 00:05, Stefano Zacchiroli wrote: >> > 1) I've been teaching him how to use reportbug [...] >> >> Recently I have found reportbug and other bts tools rather annoying >> because of their

Re: teaching users how to submit good bug reports

2010-07-22 Thread Andrei Popescu
On Vi, 23 iul 10, 02:51:36, brian m. carlson wrote: > On Fri, Jul 23, 2010 at 10:26:47AM +1000, Brian May wrote: > > On 23 July 2010 10:03, brian m. carlson > > wrote: > > > You can use "smtphost reportbug.debian.org" in the configuration file. > > > As for blocking direct outgoing SMTP connectio

Re: teaching users how to submit good bug reports

2010-07-22 Thread brian m. carlson
On Fri, Jul 23, 2010 at 10:26:47AM +1000, Brian May wrote: > On 23 July 2010 10:03, brian m. carlson wrote: > > You can use "smtphost reportbug.debian.org" in the configuration file. > > As for blocking direct outgoing SMTP connections: > > This is news for me. Is there any thoughts on making thi

Re: teaching users how to submit good bug reports

2010-07-22 Thread Don Armstrong
On Fri, 23 Jul 2010, Brian May wrote: > On 23 July 2010 10:03, brian m. carlson wrote: > > You can use "smtphost reportbug.debian.org" in the configuration file. > > As for blocking direct outgoing SMTP connections: > > This is news for me. Is there any thoughts on making this the default? It is

Re: teaching users how to submit good bug reports

2010-07-22 Thread Brian May
On 23 July 2010 10:03, brian m. carlson wrote: > You can use "smtphost reportbug.debian.org" in the configuration file. > As for blocking direct outgoing SMTP connections: This is news for me. Is there any thoughts on making this the default? Based on what you say, it seems to use port 587 by de

Re: teaching users how to submit good bug reports

2010-07-22 Thread brian m. carlson
On Fri, Jul 23, 2010 at 09:31:46AM +1000, Brian May wrote: > The days where every Linux computer has to have a working MTA are > gone, and typically tends to be very painful especially for > portable/laptop computers which may not have no single way to send > outgoing mail that is guaranteed to alw

Re: teaching users how to submit good bug reports

2010-07-22 Thread Don Armstrong
On Fri, 23 Jul 2010, Brian May wrote: > On 23 July 2010 00:05, Stefano Zacchiroli wrote: > > 1) I've been teaching him how to use reportbug [...] > > Recently I have found reportbug and other bts tools rather annoying > because of their requirement to to get a working email setup[1] on > the comp

Re: teaching users how to submit good bug reports

2010-07-22 Thread Brian May
On 23 July 2010 00:05, Stefano Zacchiroli wrote: > 1) I've been teaching him how to use reportbug [...] Recently I have found reportbug and other bts tools rather annoying because of their requirement to to get a working email setup[1] on the computer first. It is not uncommon for me to send a bu

Re: teaching users how to submit good bug reports

2010-07-22 Thread Bjørn Mork
Ron Johnson writes: > On 07/22/2010 11:42 AM, Bjørn Mork wrote: > [snip] >> >> But this is not a problem you can solve. You cannot avoid requiring >> some effort from users wanting to report a bug. >> > > For some value of "some effort". > > MS Windows has a bug-reporting pop-up window that with

Re: teaching users how to submit good bug reports

2010-07-22 Thread Don Armstrong
On Thu, 22 Jul 2010, Stefano Zacchiroli wrote: > So, point 2: are we *advertising* reportbug enough to our users? Perhaps not, but it's literally the very first thing listed on http://www.debian.org/Bugs/Reporting which is linked from http://www.debian.org and the first result for reporting bugs

Re: teaching users how to submit good bug reports

2010-07-22 Thread Ron Johnson
On 07/22/2010 11:42 AM, Bjørn Mork wrote: [snip] But this is not a problem you can solve. You cannot avoid requiring some effort from users wanting to report a bug. For some value of "some effort". MS Windows has a bug-reporting pop-up window that with the click of a button sends traceback

Re: teaching users how to submit good bug reports

2010-07-22 Thread Bastien ROUCARIES
On Thu, Jul 22, 2010 at 6:11 PM, Norbert Preining wrote: > On Do, 22 Jul 2010, Bjørn Mork wrote: >> If you are still unable to find and use reportbug, then I doubt that you >> are able to identify a bug and much less provide the information >> required to actually fix it. > > Agreed upon that. Typ

Re: teaching users how to submit good bug reports

2010-07-22 Thread Bastien ROUCARIES
On Thu, Jul 22, 2010 at 5:35 PM, Andreas Tille wrote: > On Thu, Jul 22, 2010 at 04:05:17PM +0200, Stefano Zacchiroli wrote: >>    So, point 2: are we *advertising* reportbug enough to our users? >>    In particular, I'm thinking about advertising in "push mode" rather >>    then in "pull mode". >

Re: teaching users how to submit good bug reports

2010-07-22 Thread Bjørn Mork
Stefano Zacchiroli writes: > On Thu, Jul 22, 2010 at 06:00:44PM +0200, Bjørn Mork wrote: >> > No, we obviosely do not. When staffing bothes in the past I regularly >> > asked people to report their problem and they had no idea how to do >> > (because they did not know reportbug) even if long term

Re: teaching users how to submit good bug reports

2010-07-22 Thread Stefano Zacchiroli
On Thu, Jul 22, 2010 at 06:00:44PM +0200, Bjørn Mork wrote: > > No, we obviosely do not. When staffing bothes in the past I regularly > > asked people to report their problem and they had no idea how to do > > (because they did not know reportbug) even if long term Debian users. > I believe it's

Re: teaching users how to submit good bug reports

2010-07-22 Thread Josselin Mouette
Le jeudi 22 juillet 2010 à 17:11 +0200, Bastien ROUCARIES a écrit : > Automated backtrace ala unbuntu will really ease the debian maintener job. Since you don’t seem to be aware of it: full support for ddebs is mostly waiting for a patch to dak. Cheers, -- .''`. : :' : “Fuck you sir, don’t

Re: teaching users how to submit good bug reports

2010-07-22 Thread Norbert Preining
On Do, 22 Jul 2010, Bjørn Mork wrote: > If you are still unable to find and use reportbug, then I doubt that you > are able to identify a bug and much less provide the information > required to actually fix it. Agreed upon that. Typical example are Ubuntu bugs. I am subscribed to the bug reports

Re: teaching users how to submit good bug reports

2010-07-22 Thread Bjørn Mork
Andreas Tille writes: > On Thu, Jul 22, 2010 at 04:05:17PM +0200, Stefano Zacchiroli wrote: >>So, point 2: are we *advertising* reportbug enough to our users? >>In particular, I'm thinking about advertising in "push mode" rather >>then in "pull mode". > > No, we obviosely do not. When

Re: teaching users how to submit good bug reports

2010-07-22 Thread Andreas Tille
On Thu, Jul 22, 2010 at 04:05:17PM +0200, Stefano Zacchiroli wrote: >So, point 2: are we *advertising* reportbug enough to our users? >In particular, I'm thinking about advertising in "push mode" rather >then in "pull mode". No, we obviosely do not. When staffing bothes in the past I

Re: teaching users how to submit good bug reports

2010-07-22 Thread Bastien ROUCARIES
On Thu, Jul 22, 2010 at 4:28 PM, Ian Jackson wrote: > Stefano Zacchiroli writes ("teaching users how to submit good bug reports"): >>    So, point 2: are we *advertising* reportbug enough to our users? >>    In particular, I'm thinking about advertising in "push mode" rather >>    then in "pull mo

Re: teaching users how to submit good bug reports

2010-07-22 Thread Ian Jackson
Stefano Zacchiroli writes ("teaching users how to submit good bug reports"): >So, point 2: are we *advertising* reportbug enough to our users? >In particular, I'm thinking about advertising in "push mode" rather >then in "pull mode". This approach, trying to make it easier to report bu